As travel starts to pick up, and Mexico emerges as one of the top options for a close to home getaway, health and safety has become top of mind. Read on to find out how major resorts in top destinations are addressing areas like health checks, social distancing and enhanced cleaning programs to add confidence to your next stay.
Relax safely at Le Blanc Cancun

One of the top questions asked of our travel advisors is around the health and safety standards put in place by resorts and hotels. Domestic travel across the United States and Canada has been in high demand throughout the summer, with popular regional getaways, resort regions and national parks selling out across all types of accommodations – from local hotels and motels, to luxury resorts, to glamping, lodges, home rentals, campgrounds and RV rentals.  People are traveling.

As travelers start to look toward other close to home getaways, Mexico quickly emerges as one of the top destination options. A recent study shows beach vacations ranked as the top desired getaway for the last four months of 2020. And few places do beach and all-inclusive better than Mexico.

Let’s take a look at how luxury all-inclusive brands have addressed health and safety concerns to make them an attractive option for your next getaway.

By now we all have a completely new set of vocabulary for terms that we never knew existed before. One of those new terms is “bubble”. We hear about it in professional sports with NBA, NHL and MLB players limiting their interaction with outside elements. And the same concept is being applied with many of the all-inclusive resort complexes. Employees are tested and monitored for COVID symptoms on a daily basis.  Resort guests go through health checks upon arrival. Occupancy of the resorts is limited to allow for social distancing. And all food, beverage, entertainment and activity is provided in a contained environment which limits outside interaction.

Limited capacity and enhanced safety protocols are in place at Le Blanc Cancun

In addition to this safe zone concept that all-inclusive resorts offer, most have adapted a common set of enhanced protocols:

  • Transportation from the airport to the hotel is included with most all-inclusive resort stays. Transportation companies have limited capacity of their vehicles to 50% or less or single family units to allow for social distancing. Increased sanitization includes sprays and wipes of all touch surfaces, hand sanitizer, protective shields between drivers and passengers, and required use of masks.  
  • Arrival Health Checks – upon arrival at your resort you will undergo a health check that involves a checklist of symptoms, temperature and/or oxygen level readings, and sanitization of your shoes, luggage and hands.
  • Check In Process – many hotels now offer contactless check-in through your cell phone. Where front desk interaction is required, there are social distancing markers and protective shields in place between check-in staff and guests.
  • Employee Protocols – all employees are required to wear masks, and in many cases use gloves. Employees undergo daily health screening and temperature checks, and walk through sanitization tunnels upon reporting for work.
  • Guest Room Cleaning – most hotels seal guest room doors to confirm that cleaning has been completed. There is enhanced cleaning of all surfaces and linens. Removal of multi-use amenities and bath items have been replaced with one time use items. Personal hand sanitizers and health kits are common added amenities.
  • Restaurants – seating has been removed to allow for proper social distancing in dining environments. Most self-serve buffet restaurants have been replaced with server assisted or a la carte menu options. Many restaurants have transitioned to digital menus on cell phone apps or one time use disposable menus. Many hotels offer contactless room service options for in-room dining.
  • Pool and Beach Areas – with hotel occupancies limited by government mandate in most destinations, there is plenty of outdoor space to social distance. Pool and beach lounge chairs have been removed and distanced between groupings. Frequent cleaning of hard and soft surfaces is either at a scheduled time or after each use.

For more specific details on some of these new health and safety standards, we will take a closer look at two of the most popular all-inclusive resort chains in Mexico.

Thanks to reduced capacity, it's easy and safe to relax at Palace Resorts.


Palace Resorts sets the highest standards for five-star all-inclusive vacations in Mexico and the Caribbean. At 10 oceanfront resorts, you will enjoy unparalleled service, signature amenities, luxurious accommodations, 24-hour room service, world-class dining, in-room double whirlpool tubs and more. It’s all here, it’s all yours and it's all included.

Their Purely Palace health initiative goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventative actions to assure everyone’s health and safety, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection.

 Watch the video below to learn more about Purely Palace.

Open locations in Mexico:

Cancun: The Grand at Moon Palace Cancun, Moon Palace Cancun, Beach Palace,

Sun Palace, Le Blanc Spa Resort Cancun

Cozumel: Cozumel Palace

Los Cabos: Le Blanc Spa Resort Los Cabos

Isla Mujeres: Isla Mujeres Palace

Playa Del Carmen: Playacar Palace

There's plenty of space at Iberostar Selection Cancun


Iberostar Hotels & Resorts is a hotel chain with more than 120 four- and five-star hotels across Europe, Africa and the Americas. With beachfront locations across Mexico, Iberostar provides the ideal getaway for those who love relaxing beaches, exceptional cuisine and service with an authentic personality.

Iberostar has enhanced the hygiene, security and health for all its different destinations as part of its How We Care initiative. Through this, they have developed measures to safeguard their employees and guarantee the customers' experience, implementing new procedures on-site, enforcing the highest standards of cleanliness, and giving every guest the space they need to feel safe and secure.

To learn more about how Iberostar cares for their guests, please watch this video.

Open locations in Mexico:  

Cancun: Iberostar Selection Cancun

Riviera Maya/Playa del Carmen: Iberostar Grand Paraiso, Iberostar Questzal, Iberostar Tucan, Iberostar Selection Paraiso Maya, Iberostar Selection Paraiso Lindo, Iberostar Paraiso Del Mar

Earning your confidence and protecting guests is the core of these enhanced health and safety measures. Each resort property may offer slight variations to the examples used in this article, but your travel advisor can help guide you to the resort brand and property that best fits your needs.

For more information on all-inclusive resort stays in Mexico, contact one of our expert travel advisors.

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