Flights, Transfers, and More
Reviewed By HotSprings2026 - Morgantown, WV | Traveled to Hot Springs | Arkansas | USA
Kelly Puglisi at Coconut Grove Travel did an amazing job of helping me prepare for my recent trip. The information Kelly provided was excellent, especially the plane ticket arrangements and the very helpful list of items to take. My trip was smooth and easy moving from point to point because of Kelly's careful planning. The Comfort Inn and Suites in Hot Springs was very clean, and the staff was extremely kind and helpful. The complimentary breakfasts offered multiple tasty choices.
What I liked best about the trip was that I did not have to stress about details, because Kelly had worked them all out and made my trip a huge success.
Thank you, Kelly, well done--I will be using your services again!
Very grateful,
Judy
Kelly Puglisi responded
"Judy, thank you so much for your incredibly kind words. It means so much that you trusted me again with your travel plans. I know how important comfort, smooth transfers, and stress-free travel are, so I’m very happy everything felt seamless and easy for you. I’m also glad you enjoyed your stay in Hot Springs and were well cared for by the staff. Thank you again for your loyalty and support. I truly appreciate you and look forward to helping with your next adventure!
"
✓ I would recommend this agent to my family and friends.
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Planet Hollywood Rocks!
Reviewed By Oriolebird84 - Maryland | Traveled to Cancun | Quintana Roo | Mexico
We found Kelly Puglisi through a local moms Facebook page when she responded to a post looking for a travel agent, and we are so glad we did. She helped our group of friends plan a vacation to Planet Hollywood in Cancun, and from the very beginning, she was incredible.
We were honestly all over the place and couldn’t decide on a resort or even what type of vibe and activities we wanted. Kelly took the time to really listen. We started with a Zoom call where we had the chance to meet her, and we immediately loved her friendly, warm, and approachable nature. She asked thoughtful questions, listened closely, and truly got to know us as couples.
Kelly managed to coordinate five different rooms, all tailored to what each couple was looking for, which felt impossible before we spoke with her. She went above and beyond with personal touches—surprising my wife with a birthday cake and arranging chocolate-covered strawberries for another couple’s anniversary. That level of attention made the trip feel extra special and completely stress-free.
Her knowledge of the resort was outstanding. She communicated directly with the general managers to make sure everything was arranged and even connected us with a trusted contact for excursions. Every detail was handled flawlessly.
The resort itself was a five-star experience in our opinion. The food was fantastic, and the vibe was high-energy during the day with nonstop entertainment—exactly what we were hoping for.
We truly cannot say enough about Kelly and the care she put into our trip. We will absolutely be recommending Kelly at Coconut Cove Travel to all of our friends and will be using her again for future vacations.
Kelly Puglisi responded
"Thank you so much for this amazing review! ?? It was truly a pleasure helping your group plan such a fun getaway to Planet Hollywood Cancun. I loved getting to know everyone and matching each couple with the perfect room and experience. I’m so happy the special touches, resort atmosphere, food, and entertainment made the trip memorable. Your trust, flexibility, and kindness meant so much, and I truly appreciate your support and recommendations! ??"
✓ I would recommend this agent to my family and friends.
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From Crisis to the Best Vacation of Their Lives
Reviewed By Islandhopper - Conway, SC | Traveled to Antigua & Barbuda | Caribbean
Last year, my wife Marie and I worked with Kelly Puglisi to plan a vacation to Cancún with our kids and grandkids. Just days before our trip, Marie suffered a heart attack and we were unable to travel. From the hospital, I contacted Kelly—and she immediately took over. She handled everything so we didn’t have to worry, especially about losing our money. She was absolutely wonderful during an incredibly difficult time.
Once Marie was recovering, Kelly helped us plan a new trip. She truly understood what we were looking for and quickly narrowed down the perfect option. We ended up traveling to the adults-only Royalton Chic in Antigua with the Diamond Club, and it was the most relaxing and enjoyable vacation we’ve ever had. The resort was fantastic, but even more impressive was Kelly and Coconut Cove Travel. We can’t thank Kelly enough for being there for us when it mattered most.
Kelly Puglisi responded
"Thank you both so much for your incredibly kind words ?? I know last year was such a frightening and emotional time, and I’m so grateful Marie is recovering well. I was truly happy to help take the stress off your shoulders so you could focus on what mattered most. It means so much that you trusted me again to plan your getaway to Royalton CHIC Antigua, and I’m thrilled it became such a relaxing and memorable experience for you both. ??
"
✓ I would recommend this agent to my family and friends.
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Stress-Free Planning, Five-Star Experience
Reviewed By Sunnyskies - Aberdeen, MD | Traveled to Turks and Caicos Islands | Caribbean
We found Kelly through a local Facebook post and were excited to learn she was a Maryland-based travel agent specializing in romance and family travel to all-inclusive resorts. We reached out and easily scheduled a call using her calendar app, which made the process incredibly convenient.
During our initial conversation, we shared that we wanted to travel over the Christmas holiday and talked through what we enjoy most on vacation—water sports, culture, and relaxing together as a family. Kelly presented several resort options, room categories, and detailed resort information. We initially chose Beaches Ochi and selected a two-bedroom suite, which felt perfect for our needs.
A few months later, when we learned that Beaches Ochi would be closing, Kelly guided us through switching our trip to Beaches Turks & Caicos—and wow, her advice was spot on. The transition was seamless, and the resort exceeded our expectations.
Before we even arrived, Kelly personally contacted the resort’s dietary and culinary team to discuss our food allergies. They went above and beyond, creating menu options that allowed our entire family to enjoy meals together without anyone feeling singled out or uncomfortable. That level of care meant so much to us.
Kelly also provided packing tips, resort highlights, videos, and excursion recommendations, all of which were incredibly helpful and made us feel fully prepared. Her knowledge of the Sandals and Beaches brands is unmatched, and her connections at the resorts truly set her apart.
We will absolutely be recommending Kelly to our family and friends—and we’ve already booked our next vacation with her! She is attentive, knowledgeable, and truly invested in creating the best experience possible.
Kelly Puglisi responded
"Thank you so much for this thoughtful review ?? It was truly a pleasure helping your family plan such a special Christmas vacation. I’m so glad the switch to Beaches Turks & Caicos exceeded your expectations and that the dietary team helped make meals safe and enjoyable for everyone. I loved helping with the details, tips, and planning, and I’m so grateful for your trust, support, and future booking with Coconut Cove Travel! ??"
✓ I would recommend this agent to my family and friends.
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Hurricane Honeymoon
Reviewed By Hurricane Honeymoon - 21014 | Traveled to Maryland | USA
Absolutely amazing travel agent! Kelly helped my husband and I save our honeymoon! She helped us book an absolutely perfect getaway last minute after unexpected weather complications and communicated with staff at the resort to give my husband and I an absolutely unforgettable experience! I would absolutely recommend Kelly and Coconut Cove Travel to anyone for any kind of travel!!
Kelly Puglisi responded
"Lauren, thank you so much for this sweet review ?? I’m so happy we were able to turn a stressful situation into such a special honeymoon for you both. Helping you quickly pivot plans and create an unforgettable getaway to Punta Cana was truly my pleasure. I loved working behind the scenes with the resort staff to add those extra touches and make your experience memorable. Thank you for trusting Coconut Cove Travel with such an important trip! ??"
✓ I would recommend this agent to my family and friends.
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Thanks to Coconut Cove Travel for seamless flight bookings to my relaxing Hot Springs retreat!
Reviewed By Judy P. - Lonaconing, MD | Traveled to Hot Springs | Arkansas | USA
Kelly Puglisi at Coconut Cove Travel did an amazing job of helping me prepare for my recent trip. The information Kelly provided was excellent, especially the plane ticket arrangements and the very helpful list of items to take. My trip was smooth and easy moving from point to point because of Kelly’s careful planning. The Comfort Inn & Suites in Hot Springs was very clean, and the staff was extremely kind and helpful. The complimentary breakfasts offered multiple tasty choices.
What I liked best about the trip was that I did not have to stress about details, because Kelly had worked them all out and made my trip a huge success.
Thank you, Kelly, well done—I will be using your services again!
Very grateful, Judy
Kelly Puglisi responded
"Judy, thank you so much for your incredibly kind review ?? I’m so grateful our paths crossed through a local craft fair and that you trusted me with your first trip using a travel advisor. It truly makes me happy knowing your travels felt smooth, stress-free, and well planned from beginning to end. I’m also so glad you enjoyed your stay in Hot Springs and felt cared for throughout your journey. Thank you again for your trust and support . I look forward to helping you plan many more adventures! "
✓ I would recommend this agent to my family and friends.
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Great job, Kelly Puglisi!
Reviewed By Judy - Cumberland, MD | Traveled to Hot Springs | Arkansas | USA
Kelly Puglisi at Coconut Cove Travel did an amazing job of helping me prepare for my recent trip. The information Kelly provided was excellent, especially the plane ticket arrangements and the very helpful list of items to take. My trip was smooth and easy moving from point to point because of Kelly’s careful planning. The Comfort Inn & Suites in Hot Springs was very clean, and the staff was extremely kind and helpful. The complimentary breakfasts offered multiple tasty choices.
What I liked best about the trip was that I did not have to stress about details, because Kelly had worked them all out and made my trip a huge success.
Thank you, Kelly, well done—I will be using your services again!
Very grateful, Judy
Kelly Puglisi responded
"Thank you so much, Judy, for your kind words! We’re delighted Kelly’s careful planning made your Hot Springs trip smooth and stress-free. It’s wonderful to hear you enjoyed the Comfort Inn & Suites and the helpful information Kelly provided. Our goal is always to take the hassle out of travel so you can focus on enjoying your getaway. We truly appreciate your trust and look forward to helping you plan your next adventure! Safe travels from all of us at Coconut Cove Travel!"
✓ I would recommend this agent to my family and friends.
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Treated like Royalty on Royal Caribbean Cruise
Reviewed By Twinmomtravel - Bel Air, MD | Traveled to Bermuda | Caribbean
Kelly helped our family plan our Royal Caribbean cruise. There were a lot of kids with us but she managed to divide them between the adults & get us the best rooms for the best prices. She made what would have been a complicated process for us, very simple, we didn’t have to do a thing but walk on the ship! Would highly recommend & will definitely be using her in the future.
Kelly Puglisi responded
"Thank you so much for your kind words! I’m so happy I could make planning your Royal Caribbean cruise simple and find the best rooms for your family. It was a pleasure helping with such a big group, and I’m glad you didn’t have to worry about a thing except enjoying the trip. I truly appreciate your recommendation and look forward to helping you plan many more amazing adventures in the future!"
✓ I would recommend this agent to my family and friends.
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10 Year Anniversary Trip
Reviewed By Duke - Minneapolis, MN | Traveled to Athens | Greece | Europe
Kelly was extremely helpful at most awakening hours, she's a gem...just wish we could have found transportation to and from the airport cheaper, but overall excellent service!!! TY Kelly
Kelly Puglisi responded
"Thank you, Duke! I’m glad I could help, even at those early hours—being called a gem means a lot! I’m sorry we couldn’t find cheaper airport transportation this time, but I’m happy you felt the overall service was excellent. I appreciate your kind words and look forward to assisting you on your next trip! Thanks again!"
✓ I would recommend this agent to my family and friends.
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My family's best Disney trip!
Reviewed By TW - Baltimore, MD | Traveled to Orlando | Florida | USA
We made so many great memories on this trip with Kelly's help!
Kelly Puglisi responded
"Thank you so much! I’m thrilled to hear you and your family made so many wonderful memories on your Disney trip. Helping create unforgettable experiences is why I love what I do! Can’t wait to assist you with your next annual adventure!"
✓ I would recommend this agent to my family and friends.
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The best graduation celebration trip!
Reviewed By GK123 - Churchville, Maryland | Traveled to Jamaica | Caribbean
Thank you for booking Carson’s graduation trip. The resort was perfect and the boys loved every minute!
Kelly Puglisi responded
"You are so welcome. I can' t believe I was able to plan a graduation trip for the very boy I taught in 1st grade. It has been a pleasure watching him grow up. I am so happy that the Riu Palace Aquarelle in Jamaica was able to create lasting memories for your family. "
✓ I would recommend this agent to my family and friends.
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Honeymoon Happiness!
Reviewed By Bahama Bliss - South Boston, VA | Traveled to Bahamas | Caribbean
We booked our honeymoon through Coconut Cove Travel and honestly couldn’t be happier! Kelly was an absolutely amazing travel agent — she met all of our needs from start to finish and was there for us every step of the way. When we arrived at our destination, we ended up in the wrong room. Kelly jumped right in, made calls (even got the hotel manager involved when needed!), and thanks to her being so involved and truly caring about her clients, we were upgraded to a beautiful suite. She seriously went above and beyond for us. If you’re planning a trip, definitely check her out — you won’t regret it!
Annie & Brenton Sweeney
Kelly Puglisi responded
"Thank you, Annie and Brenton! I’m so happy to hear your honeymoon was amazing and that I could help every step of the way. I’m glad we got that suite upgrade sorted quickly so you could fully enjoy your special trip. Your kind words mean a lot, and I’m honored to have been part of your journey. Looking forward to helping with your next adventure! Congrats again!"
✓ I would recommend this agent to my family and friends.
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Awesome spring break trip
Reviewed By KellyR - Bel Air MD | Traveled to Daytona Beach | Florida | USA
Kelly helped us get booked at the wynd ham Ocean Walk in Daytona Beach for spring break. We had an awesome time at this property. There's easy beach access and the pools are especially great for families with kids. Kelly was very helpful making sure that all of our questions were answered and she booked us into great flights that maximized our trip. We would definitely book with Kelly again.
Kelly Puglisi responded
"Thank you so much! I’m thrilled you had an awesome spring break at Wyndham Ocean Walk and enjoyed the easy beach access and pools. It was a pleasure helping with your flights and making sure everything was smooth. I look forward to booking your next trip and making it just as great!"
✓ I would recommend this agent to my family and friends.
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Costa Rica is more than Bird:)
Reviewed By Amanda S. - Abingdon, MD | Traveled to Costa Rica | Central America
I reached out to Kelly to help us book a non-traditional trip to Costa Rica. She listened to our requirements and got right to work. The needs of a wildlife photographer differ greatly from a family trip to a resort and she didn’t hesitate.
She is knowledgeable about the amenities at different locations, estimates for flights, and timing. You want a family trip? She’s the one. You want a quiet couples retreat? She’s on it! You want a nice mix of each? She can find you a place with a nanny service! From the time you leave your front door to the time you return, Kelly will handle all the details.
Kelly worked tirelessly to find us a lodge that fit into our schedule and was easily accessible with one day of travel. She takes into consideration the flight departure and arrival times to make sure you squeeze every available second out of your well deserved vacation.
Kelly’s attention to detail is impeccable. She will be sure you know all your options before making a final choice. I apprec
Kelly Puglisi responded
"Thanks so much Amanda. I am so glad you had a wonderful trip. The pictures you and your husband captured of the wildlife in the area is beyond words."
✓ I would recommend this agent to my family and friends.
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Jamaica for the Win!
Reviewed By Gina K. - Bel Air, MD | Traveled to Jamaica | Caribbean
I contacted Kelly very last minute to see if I could get away for Thanksgiving week and she came through for me. I wanted a family resort that was safe and beautiful for me and my boys, and she gave us lots of options to choose from so quickly. We stayed at the Royalton Negril and it was beautiful and so much fun for all of us. Kelly sent me reminders to complete travel documents and was very detailed in making sure we were prepared up until the day we left, and even while we were on our vacation! We absolutely loved in and would book again. I highly recommend Coconut Cove Travel for all your vacation bookings!!
Kelly Puglisi responded
"Gina,
I am so glad that you and the boys were able to have a quick getaway. Every family deserves to take a break from it all and live in the moments that make us smile. "
✓ I would recommend this agent to my family and friends.
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Ocean Blue and Sand
Reviewed By Heather H. - Chesapeake Beach | Traveled to Punta Cana | Dominican Republic | Caribbean
Kelly was super helpful and readily available when questions or issues arised. She found potential vacation spots that met all my criteria and budget. Every time I had a question, she was quick to respond. If she did not know the answer, she found out and responded within a reasonable time. She was very helpful, even when we were at our resort. She even sent me a text message reminding me to check in for our flight the day before we came home so I wouldn't forget! When I had issues checking in my daughter for the flight, she responded right away to my text message. I plan to use Kelly again and would definitely recommend her to others!
Kelly Puglisi responded
"Heather,
Thanks for leaving such a sweet review. I am glad you enjoyed Ocean Blue & Sand. I love the feedback of the resorts as it helps me match resorts and families for the best experience. Thank you for the pictures!"
✓ I would recommend this agent to my family and friends.
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