I learned about Melissa at Coasters & Castles Travel through a very good friend, and I’m so glad I followed through and used her services. This was my first time ever working with a travel agent, and now I can’t imagine planning a trip without one, especially someone as knowledgeable and thoughtful as Melissa. She knows everything about Universal and Disney and took all the stress out of the planning process. From the very beginning, she asked great questions about the length of our trip, what we hoped to get out of it (for both the kids and the parents!), and provided suggestions to help us make the most of our time. Her communication was excellent -- responsive, clear, and helpful. Whether by phone or email, I always knew I could reach her if I needed anything. She even went above and beyond by providing laminated tip sheets and a customized daily itinerary, complete with can't-miss attractions, dining recommendations, where to take breaks, and how to pack for the parks. Melissa truly thought of everything, and thanks to her, our family vacation was smooth, fun, and unforgettable. I highly recommend Melissa of Coasters & Castles Travel and absolutely plan to use her again for our future adventures.

Melissa was wonderful through every step of our Disney planning. We had to change dates and she was professional and so attentive to individual needs. I cannot recommend her enough.

Melissa was so helpful and responsive in organizing our trip to Universal! She answered all our questions promptly and made our trip much easier!

Melissa is the ultimate expert vacation planner and we love working with her. She has an active family, so she understands what it's like to travel with little kids and create memorable experiences with them! We have used Melissa for 4 vacations: 1 Disney World, 2 Disney Cruises, and one cruise to Alaska. I can't thank her enough for helping our family figure out every last detail - she's fantastic! 100% recommend working with her and her team.

Melissa was super helpful, as always, in planning a father/son weekend trip to LA. She did it all for me with booking the tickets, getting food reservations and helping to explain the complicated side of the apps and getting around. She was always available when I had questions and made the entire trip stress free. Thank you!

Melissa is a wonderful travel agent! She is so incredibly knowledgeable, is quick to respond to questions, and is so friendly. Our family loved working with her to plan our first trip to Disney World. The process felt overwhelming before contacting Melissa as there are so many details to consider, but she presented our options in and easily manageable way, which gave us peace of mind and made the seemingly daunting process go smoothly. She went above and beyond our expectations and we are so grateful for her! We would highly recommend Melissa to anyone we know and will reach out to her again the next time we're ready to plan a trip.

Melissa is great to work with. She provides great tips and advice for Universal Studios. She made the process of our first Universal Trip so easy for us. We definitely recommend Melissa for anyone planning a trip to Universal or beyond as Melissa looked into other possibilities such as Disney and All Inclusives for us. My kids had a blast and said it was one of their best trips.

Easy, very quick response time

We have worked with Melissa now on two trips (one 1st time Disney Trip with the family and one Anniversary Trip to Spain). The attention to detail that Melissa has to ensuring that your trip will be perfect for you is amazing and she is so easy to work with an accommodating of special requests. I will never work with anyone else and we have recommended her to all of our family and friends.

After Melissa was so helpful with our trip to Disney, we of course went with her expertise in planning our next big family vacation, a Royal Caribbean cruise. She was able to get us connecting cabins-a must for our family of 6-in the perfect spot on the ship. Everything about our vacation from the choice of ship (Oasis of the Seas) to the itinerary and activities was ideal. Everyone found something they loved and we made amazing memories as a family. Melissa was absolutely essential in helping us with this trip and we can't wait to start planning the next one with her!

Melissa was top notch, professional and rapid to respond to all of our needs. As a business owner I wish I had 10 like her working for me! She was on top of every need and question we had. We can't thank her enough!

Melissa is absolutely amazing! She took care of every single detail so that we could relax and enjoy Disney!

Melissa made our travel experience to Disney very enjoyable and easy! She was able to get us everything we were looking for, from experiences to dinner reservations to arranging transportation to and from the airport, rearranging plans and reservations during our trip! We will definitely ask for her help and expertise in the future! Thank you Melissa!

She is great! She booked all of our dining based on what I told her I wanted. She was on first thing that morning booking. She is fast and gets back to you very quick. She gives great notes and tips to make your vacation go smoother. She even answered a few questions while on vacation very fast. I highly recommend her service and have shared her with a few others.

My family recently went on the Disney Wish for a cruise to the Bahamas and it was Amazing!!! This trip was the dream vacation for my seven year old who had been begging to go on this ship since she first saw the commercials airing on the Disney channel almost a year ago. With Melissa’s help, we made that dream a reality! Melissa was fantastic and really helped us to narrow down exactly what we wanted. She helped us compare itineraries, prices, even ships. She was patient with all of my questions and changes and offered us invaluable advice until we found the perfect trip for our family. Melissa gave us so many tips that allowed us to maximize our fun throughout the trip. We added a Disney park day to the begin of our trip and Melissa’s knowledge was a tremendous asset! The trip would certainly not have gone as smoothly as it had without her! I would highly recommend Melissa as a travel agent. She will elevate your trip and make it a magical and unforgettable one!

This is the second trip that Melissa has planned for us and she will definitely be doing a third! From the very first planning conversation to the time we arrived home, Melissa was in touch with us to be sure that our trip was exactly what we had hoped for. We asked her to deliver two very different trips each time and both times , she delivered with flying colors. Her passion for what she does clearly shows in her work, and in the experiences that our family received. I can’t recommend Melissa enough!

This is the second trip that Melissa has planned for us and she will definitely be doing a third! From the very first planning conversation to the time we arrived home, Melissa was in touch with us to be sure that our trip was exactly what we had hoped for. We asked her to deliver two very different trips each time and both times , she delivered with flying colors. Her passion for what she does clearly shows in her work, and in the experiences that our family received. I can’t recommend Melissa enough!

Melissa was wonderful about taking our ideas and making them our plan. She was easy to contact, quick in responding, and walking us through the entire vacation. Without her, our trip would not have been the same.

Melissa helped us plan our trip to Disney World. The trip was a surprise for our kids (9 and 5) that was shared on Christmas Day. We left the day after Christmas and stayed at the Yacht Club Resort for 6 days. Our itineraries were packed with activities (as well as great ideas for breaks and food) and Melissa made sure to make recommendations tailored to our interests. One of the important activities was dining as Space 220 (our oldest is a huge fan) - it didn't look like we were going to get a reservation for our whole group, but Melissa kept looking and on the day that we were in Epcot she was able to book a dinner for all of us to go and enjoy! That was the best meal of the trip! We couldn't be more thankful for Melissa's dedication and insight!

Melissa did it all . Booked are reservations at the resort, all of our dinners, breakfast, transportation to & from are resort. A whole itinerary on what to do first when we got to the park on our days. Can’t say enough and highly recommend you give her a call when you’re ready to book your next vacations. Thank you so much Melissa Lenox.

This was my first Disney trip as an adult to plan, and I will never plan any future trips without help from Melissa! Our children are only 4 and 2, so we knew we couldn’t absolutely cram everything in in one week. However, with Melissa’s detailed itinerary, we were able to get in SO much and still enjoy every moment. From the hotel to the transportation, to hard to get dining reservations, it was all planned for us. The thing that blew me away was how well the vacation was tailored to our family! We are so grateful for all of Melissa’s hard work!

I really appreciated how knowledgeable Melissa is and how she tailored her suggestions to meet our family’s preferences. She made the initial planning process (choosing dates, hotels, and specific parks) much easier because she balanced what she knew about us with what she knew about the destination. She also saved us time because she spent her time making our reservations and finding answers to our questions. Before leaving, Melissa provided us a detailed itinerary that included tips & tricks for each park, as well as a daily breakdown of her suggestions about what rides to ride and where to eat (even where to find lesser used restrooms!). It made what tends to be a very stressful vacation for me much less stressful. We got on all the rides my family wanted to ride and even tried a few we might have missed all because of the detailed information and recommendations Melissa provided us. She even made herself available during our trip for additional questions I had while onsit

Melissa was wonderful in helping us plan our trip. She was very patient with all our questions. She created an itinerary that suited the entire family. She provided insight on which park was best for us and the options for the hotel stay.

Melissa was absolutely fabulous! She kept us aware of all changes and reservations, handled everything we threw at her. From transfers to scooter rentals, nothing fazed her! I cannot recommend her enough.

Melissa is amazing! First, she’s just super nice which makes it easy. She’s knowledgeable, offers advice and is very responsive.

Melissa is great!! Her helpful tips helped everyone in the party. We did things we would not have known about!!

Melissa was awesome! I booked my trip relatively late, but she was able to make it happen without any issues. She provided great trip materials in advance which were very helpful for planning, and she was always available to ask questions/advice, including following up after the trip to see how everything went. Melissa is always very pleasant to work with, and her passion makes you even more excited for your vacation. Melissa helped us to have an unforgettable vacation, and I would highly recommend her to others!!

Melissa made the entire process easy and stress free. She handled everything and made the trip relaxing. We thought that going to Disney would be stressful, but she managed the trip for us so we could enjoy ourselves. Highly recommend Melissa. She really knows everything about Disney and Universal. There was no time lost and we did everything we wanted to!

Melissa is extremely knowledgeable about travel and helped our family plan a fantastic vacation. She was quick to respond to questions both before the trip and during the trip as well. The advice she gave was thorough and incredibly helpful. Her passion for travel is clearly evident and my family and I are so thankful for her assistance and expertise. We will definitely be asking for her help to plan our next big trip!

Planning a trip to Disney World with 4 kids under 12 was completely overwhelming me. I reached out to a friend for recommendations and she couldn't say enough good things about how Melissa Lenox had planned their own Disney adventure. From the beginning, Melissa was personable, quick with responding to any questions I had and reassuring. She helped coordinate our flights, transport to and from the Art of Animation resort and even sent packing lists and suggested daily itineraries. We had an amazing trip in which everyone got to do and see the things that were top of their wish lists. She even made this "less than tech savvy" mom comfortable with the complex Genie Plus system. We made lifelong memories of magic and we could not have done it without Melissa. She was so amazing that less than 3 months after we got back from Disney World, I reached out to her to ask for help planning our family's next trip: a Royal Caribbean Cruise!

Melissa is plain fabulous to work with and so knowledgeable about Disney travel! I couldn’t recommend her enough - as our travel would not have been possible without her! We had a wonderful experience!

she is very responsive and helpful with a lot of information on travel tips and what to look out for. Especially on the Disney area, like which rides to go first, what to look out for and information to make your Disney trip the most memorable trip ever.

Melissa went over and beyond what was expected of her. She helped us every step of the way during the planning and even through to the last days of our trip. She was thorough when delivering importation information. Not only was she thorough but she was prompt. Which was the reason why we were able to book all of our reservations. Her knowledge of Disney is exceptional. She helped make our trip a huge success with next to no stress. We had a blast and built may magical memories. We highly recommend her and will definitely be using her services again.

Melissa was extremely helpful in planning our Disney vacation. She had so many helpful hints and suggestions and went out of her way to make sure our trip ran smoothly!