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Joy Ross

Castle Rock, Colorado Travel Agent
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Joy Ross

Joy Ross

Castle Rock, Colorado Travel Agent
An independent agent with Cruises & Tours, Unlimited in Jacksonville, FL, a Travel Leaders Network affiliate agency
Years of Experience: 25+
18 Reviews | 100% Recommended
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ROMANCE & FAMILY VACATION SPECIALIST

Neuschwanstein Castle in Germany
Neuschwanstein Castle in Germany

My name is Joy Ross. For me, being a Travel Adviser is more than just coordinating flights or booking travelers on vacations. Instead, I put my heart and soul into creating memorable experiences for my clients. It doesn’t matter if this is an ever-after-honeymoon, a family vacation, grandma & grandpa taking 3 generations of family members to Hawaii or a milestone vacation, they are all important to each and every client.

In order to create those memorable journeys, I spend time getting to know my clients, asking questions, knowing their travel dreams since after all this is their vacation. It’s no wonder why I have been able to forge long term relationships with many of my clients over the years. A few of my clients have been with me since the first days that I began my travel career, 35 years ago. They first came to me when planning their honeymoon. I have had the pleasure of watching their children grow up through the vacations we have planned together.

As the years have passed I feel so lucky to have had the pleasure of planning their children's honeymoons, vacations and even been invited to their baby showers. To me, these long-term relationships are the most fulfilling part of being a Travel Adviser!

My clients come back year after year because they know that when they book with me, they are partnering with an experienced agent.

I love to help my client’s dreams come true! Whether you are looking for a romantic getaway, once-in-a-lifetime honeymoon, or maybe you are planning a multi-generation family vacation—wonderful! I bring to you over 35 years of experience and knowledge that can help you make a perfect decision.

So, are you ready to book your vacation? Then let’s work together on creating a special journey that will give you memories that will last you an entire lifetime!

 

CERTIFICATES & AWARDS

2013-2016,2019 Best of Castle Rock Award
Sandals and Beaches Specialist
AMResorts Certifications
Honeymoon Specialist

My Reviews

Rating: 5 18 Reviews | 100% Recommended

Ireland Adventure

Reviewed By Jim & Tammy - Denver, CO | Traveled to Ireland ~ Europe
Hi Joy, we are back in Denver recovering from our adventure in Ireland. I wanted to thank you for doing such a great job with our lodging, transportation etc…everything went so smoothly. Literally flawless. The hotels were all way beyond our expectations. We saw and experienced something amazing everyday of the trip. Thanks again Joy... excellent job!
I would recommend this agent to my family and friends
13 of 20 people found this review helpful
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Best Vacation Planned by an Expert!

Reviewed By Matt and Sabrina - Denver, CO | Traveled to Maui Island ~ Hawaii ~ USA
"I just returned from the BEST vacation ever and I truly owe it to, Joy Ross from Travel Journeys. I explained to Joy that the goal of our trip was to Maui and Kauai, how I envisioned it and what my expectations were in regards to our stay and she nailed it! She saved me countless hours of trying to find the best fit for me and my family while trying to find the best value at the same time. I’m usually the one who has to coordinate everything on the trip and this time I didn’t have to. It was awesome. Joy was always available for questions and she even created a suggested itinerary for our stay. I think from now on I’ll be leaving the vacation planning and booking to Joy so I can actually sit back and enjoy it!"
I would recommend this agent to my family and friends
11 of 18 people found this review helpful
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Most Unforgetable Honeymoon Ever!

Reviewed By Nathan & Michelle - Lone Tree, CO | Traveled to Bora Bora ~ French Polynesia ~ South Pacific
Words cannot even express how thankful we are to have found Joy! Joy has planned 3 amazing trips for us and they would have not been the same without her help. Moorea & Bora Bora was absolutely incredible! She made our honeymoon so enjoyable with her amazing planning skills. Thanks again for creating such a memorable trip for us that we will never forget!
I would recommend this agent to my family and friends
Joy Ross responded:
Thank you so very much Michelle & Nate for such kind words. Every single trip I have planned for you, your engagement celebration, Michelle your bachelorette party in Cancun and yes your dream honeymoon has been amazing to plan for you. Now I look forward to planning your families mutigenerational gathering in Italy.
5 of 7 people found this review helpful
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Another faboulous vacation to Secrets

Reviewed By Stan & Lori - Larkspur, CO | Traveled to Cancun ~ Quintana Roo ~ Mexico
Want to give you a big thank you for making our stay at the Secrets a GREAT life experience for Lori and me. It was over the top in all aspects, the weather, the food ,the room. the staff and of course the alcohol HA. We will without a doubt go back there again. Everything was “First Class” and we thank you for putting it all together for us. What a great vacation, You are the best!
I would recommend this agent to my family and friends
9 of 15 people found this review helpful
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Most Memorable 25th Wedding Anniversary!

Reviewed By Jim & Tammy - Denver, CO | Traveled to Spain ~ Europe
Joy I wanted to let you know how wonderful our 25th wedding anniversary trip was. So glad we used Travel Journeys. The hotels both exceeded our expectations. Great locations, clean and an amazing breakfast. We loved them both! It was also great having the train transportation booked in advance. I would recommend Spain to anyone. There is something for everybody there. We did a day trip to Gerona (amazing) went to the Picasso museum in Barcelona, saw a show at the Music Palace in Barcelona. Hard to imagine that there is a more beautiful concert hall anywhere in the world. Did the City of Arts and Sciences complex in Valencia.

The whole trip exceeded our expectations. A great vacation Joy! Thanks for all your expertise in arranging this!


I would recommend this agent to my family and friends
Joy Ross responded:
Thanks Jim for the great review. It was wonderful working with both of you for your 25th Anniversary. So happy to hear you had a fabulous time! Look forward planning your next vacation with you again!
8 of 14 people found this review helpful
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No need to Worry

Reviewed By JKnapp - Windsor, CO | Traveled to Guatemala ~ Central America
Joy took care of every detail for our 25th anniversary cruise to Central America on Holland America. We have used Joy several times in the past in it is very comforting to know you don't need to worry since she always covers all the details and does a great job of communicating what we need to know before we go. Whether it is a cruise, all inclusive resort, or any vacation destination, Joy knows the details. We have been very happy with all the trips Joy has booked for us and love working with her.
I would recommend this agent to my family and friends
10 of 18 people found this review helpful
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Family Vacation to Hawaii

Reviewed By CB - Castle Pines, CO | Traveled to Hawaii Island ~ Hawaii ~ USA
Planning a trip to Hawaii? Who you need working with you is Joy Ross of Travel Journeys! My husband & I and our 4 children spent a fabulously memorable week on Hawaii. The first step I made in planning this spectacular vacation was to contact Joy several months prior to our desired travel dates. From the instant I contacted Joy, she was right there alongside us the entire time from the initial planning to the day we traveled back home. Joy’s diligence and attention to detail, our entire experience flowed smoothly, even our pre-scheduled activities. Joy genuinely cares about her clients’ satisfaction and she goes above and beyond any travel agent I have worked with in the past. Every concern or question I had prior to our trip was promptly tended to, and she even checked on us when we were still on the island as Hurricane Ana threatened to possibly disrupt our travels to return home. Joy is very responsive
to all points of communication, therefore building a trusting relationship with
I would recommend this agent to my family and friends
8 of 14 people found this review helpful
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Best Trip to Mexico

Reviewed By Stan & Lori - Larkspur, CO | Traveled to Cancun ~ Quintana Roo ~ Mexico
Wow---OMG--- outstanding-- over the top-- unbelievable-- great and most of all VERY MAGICAL-- all of these describe our stay at Silversands. From the time we left the house to the time we arrived in Mexico everything went very smooth. We can't thank you enough for putting together this "lifetime experience" for us. United was great and getting our boarding pass and checking our luggage was as smooth as we have ever had. Needless to say the weather was over the top 85 degrees and dropping down to 75 at night, I could live like that, HA. The food, the service, the staff was great. We have told many of our friends of the great job you have done for us so you can be expecting some phone calls from them. Joy, I can't thank you enough, this vacation was awesome and we look forward to working with you again in setting up another time for Lori and me.
I would recommend this agent to my family and friends
10 of 18 people found this review helpful
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A Harry Potter trip to London

Reviewed By Kaki G. - Castle Rock, CO | Traveled to London ~ England ~ Europe
When my 13-year old son decided he wanted to go to London for our family vacation, I wasn't sure where to start! I have traveled extensively overseas, but always for work and never as a tourist...and certainly not with a teenage boy! Joy came highly recommended on local sites, so I gave her a call. She took the time to understand what we were looking for and what was important to each member of our family. She quickly put together a plan for us that hit on all of our priorities (Harry Potter!!) As our trip got closer, she was in frequent, proactive contact with me to make sure everything was coming together. When she wasn't getting the confirmation she wanted on our hotel room logistics, she was on the phone daily with the UK, making sure we got what we wanted. Ultimately, we had a fabulous trip that went off without a hitch! We came home perfectly exhausted and content! I will definitely use Joy's services again!
I would recommend this agent to my family and friends
Joy Ross responded:
Kaki, I absolutely enjoyed working with you on this special vacation for your whole family! What a wonderful experience (especially for you and your son) touring the Harry Potter studio and also doing the Harry Potter walking tour which helped you learn your way around London. Thank you for all your tips on both adventures. I will highly recommend both to my Harry Potter fans who do venture to the U.K. for this type of thing. I really look forward to working with you and your family again.
2 of 3 people found this review helpful
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The first cruise

Reviewed By We luv 2 travel - ELIZABETHE Colorado | Traveled to Alaska ~ USA
Totally helpful ,trustworthy and thorough !!!
I would recommend this agent to my family and friends
Joy Ross responded:
Thanks so much Rose! I was so happy to hear how much you enjoyed your Alaskan adventure. Thanks for being such loyal customers! Joy Ross | Travel Journeys/Travel Leaders Network
6 of 11 people found this review helpful
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Amazing time!

Reviewed By Stoneking - Castle Rock | Traveled to Cancun ~ Quintana Roo ~ Mexico
Easy and seamless process.
I would recommend this agent to my family and friends
Joy Ross responded:
Thank you Lisa! It is always my pleasure to work with you and Chad! Joy | Travel Journeys
3 of 6 people found this review helpful
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Dream honeymoon turned reality!!!

Reviewed By Newlyweds - Las Vegas, NV | Traveled to Moorea Island ~ French Polynesia ~ South Pacific
Joy was a pleasure to work with! I know that i wasnt the easiest, and changed my mind quite a bit. But she truly was informative and helpful through the ENTIRE process. She was always available and always had answers to my questions. She found the perfect location within our budget and it was beyond our wildest dreams, perfection. If you get anxiety planning stuff, like me, do yourself a favor and call Joy! It was amazing to have everything set up and ready to go upon arrival. plus the packets she sends before the trip are so helpful! Thanks again Joy!
I would recommend this agent to my family and friends
Joy Ross responded:
Cody, It was my pleasure to plan your's and Jonathan's dream honeymoon to Moorea. I do not feel working with you was difficult at all. In fact, I love working with clients who know what they want. You knew you wanted the over water bungalow and working with the best supplier and perfect resort things just fell into place! My dream is helping couples find their perfect honeymoon destination! Thanks for everything Cody and Jon!
2 of 4 people found this review helpful
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Hands Down a Fantastic Trip!!

Reviewed By Jan - Elizabeth, CO | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
Joy was so great! She has been to so many places and has been a travel agent for so many years she could speak to everything I asked her! She made sure I had all my questions answered and if I needed to make changes, she worked tirelessly to get them done! She was always in touch with me to make sure I knew what was happening and what to expect! It was a pleasure to work with her!
I would recommend this agent to my family and friends
Joy Ross responded:
Thank you very much Jan for such nice review! I am so happy you enjoyed your vacation to Secrets Puerto Los Cabos! I was happy to hear your deep sea fishing so much fun and a great success for both of you! I look forward to working with you in the very near future. Joy Ross | Travel Journeys
3 of 6 people found this review helpful
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The best Hawaii trips 2014 & 2018

Reviewed By Christy - Castle Pines, CO | Traveled to Hawaii ~ USA
Working with Joy is a pleasure! She is responsive, highly dependable, very detail-oriented, goes the extra mile, and eases any anxieties that I may have. I could never find another agent that comes even close to Joy's skills!
I would recommend this agent to my family and friends
Joy Ross responded:
Ahhhh Christy, thank you so much! You and your family have always been a pleasure to work with. Thank you so much for coming to me with all your bookings. It means a lot to me! Joy/Travel Journeys
5 of 10 people found this review helpful
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Anniversary Getaway!

Reviewed By Chad and Lisa - Castle Rock, CO | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
Joy has booked two trips for us and both times the process was easy and painless! Our first trip booked with Joy was a cruise which was flawless. Our second trip was an anniversary getaway! Cabo was very relaxing as we had been there before and had experienced all the things Cabo had to offer!
I would recommend this agent to my family and friends
Joy Ross responded:
Thank you so much Chad and Lisa! I love helping with your vacations and look forward to helping you plan your next adventure! Joy~ Travel Journeys
6 of 13 people found this review helpful
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Dream family vacation

Reviewed By Cortez family - Sedalia CO | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Joy was a pleasure to work with. Made the decision making process so much easier with her great suggestions!
I would recommend this agent to my family and friends
Joy Ross responded:
Hi Denice & David, Thank you so much for the review! I am happy you liked the Sandos Caracol Eco Resort. Happy you and your family had a wonderful time. I look forward to helping you whenever you are ready to plan your Disney Cruise for your family group! Joy Ross | Travel Journeys | 303-663-0238
4 of 10 people found this review helpful
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Peace of mind is priceless!

Reviewed By Jackie - Castle Rock, CO | Traveled to Italy ~ Europe
Joy was not only thorough in helping to plan our vacation (and gave us lots of great advice) but also (and maybe most importantly!) quickly available for any unforeseen circumstances that arose while we were overseas (for example, one of our flights was cancelled and she solved the problem before we even knew it was happening). I'd work with her again in a heartbeat.
I would recommend this agent to my family and friends
Joy Ross responded:
Thank you Jackie for all the kind words. I think you have learned with all the experiences you endured that having a travel advisor is very valuable in today's market. Your travel experience is very important to me and should be as painless as possible!
2 of 7 people found this review helpful
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Joy is the BEST!

Reviewed By Tina - Denver, CO | Traveled to Cancun ~ Quintana Roo ~ Mexico
Joy is hands down the best travel agent I have ever worked with. She accommodated every single request we had and had to deal with problems some of our travelers created (no fault of her own) and was extremely helpful, friendly, professional the entire time.
I would recommend this agent to my family and friends
Joy Ross responded:
Tina, I really appreciate the nice review! I loved working with your group for Michelle's bachelorette party despite the minor setbacks of some of the group. I am so happy that you all had a fantastic vacation! Joy Ross Travel Journeys 303-663-0238
4 of 12 people found this review helpful
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My Travel Experience

Places I’ve personally traveled to or destinations I’ve booked for my clients.