Travel with Teresa. Let me take you there.
I have to be honest, our last stay here was as the Royal and I slightly concerned regarding potential changes. Which means my review can be tough if I feel the expectations are net being met. I expect that each of my travelers should expect and have the same experience.
This is an example of a review of the Hyatt Zilara in Cancun from the week of August 18. Upon arrival we were immediately registered and despite the fact it was before check in - we were immediately checked in with a very nice refreshment beverage. The weather was hot as hades during our stay- but then again it is August. The resort is located about 20 minutes from the airport- so short trip to the hotel.
Originally we booked the Ocean view Jr suite- I'm not sure this is the correct title, when we arrived we were offered an upgrade to the presidential suite at an amazing price located on the 8th floor. The room stayed warm due to the heat outside- and yes they came immediately to check it after they inquired how we liked our room. And not to look a gift horse in the mouth we took it. What an amazing view! had the most incredible time at the Hyatt Zilara. To begin with, the resort is absolutely breath taking. There is not a bad room here. Each room has a stock bar/mini refig. with daily restocking.
The beaches are cleaned nightly leaving it in pristine condition the next day. This is by far the most beautiful hotel we have ever been to and the service is incredible. I did find it frustrating that many would bring towels to aly them out in the chairs and cabanas and then disappear.
The Pool; Huge with lots of room to move swim and enjoy yourself. There is a great swim up bar, but honestly the pool side service was excellent.
The most amazing part of this trip and with our previous trips are the amazing staff. They are the most lively and upbeat people we have ever met and we truly miss all of the friends we made at this resort. Gabriel Ugalde- you are truly a wonderful person. He booked our meals, arranged for the boat ride around the island and checked on us our entire visit. Moises at the pool services was phenomenal and who he is as a person was so sweet. Hugo, Hullio, Hector, Luis and so many others that I apologize that I haven't remembered your names.
Please tip the staff- they work long hard hours to provide the quality service that the Zilara offers.
There is a wide variety of food fares offered here, so one should be able to find what makes them happy.
Pelicanos" The beach front outside restaurant is amazing. We had several lunches as well as dinners here. The food excellent. The steak was a good as any I have eaten (with the exception of Frankie and Johnny- in New York). The service over the top.
Spice is a great place to grab breakfast or lunch. The menu has changed to offer a different flare every night.
The Chef's table was over the top amazing. And chef- I'm sorry I had a great opportunity to eat dinner with you ( and then can't recall your name- I think I'm getting old). Was a wonderful experience. The kitchen was pristine!
Marie Marie- Is a fantastic Mexican restaurant that offered a great dinner and as always the service excellent. During our meal we were able to enjoy great live music.
The Chef's Plate was amazing the night we ate dinner. We sat at a large long table that afford us the opportunity to meet others at the resort. Many courses are served and all were flawlessly made, executed and served.
Asiana: Unfortunately we were unable to attend the tapenyaki show. The menu has changed from our last visit and I must be honest, liked the old menu better.
The coffee shop a great place to grab a cup of coffee and chat. They also offer ice cream, pastries, shakes and In the evening chocolate dipped strawberries to name a few things.
Bars: There is a 24 hr bar/ snack area that is great to drop into for a quick snack, drink or enjoy a game of pool or ping pong. The lobby bar seems to always have a nice breeze blowing through for a great place to relax and mingle.
The Spa; Yes no vacation is complete unless you have a massage.Terry was professional, friendly and gave a great massage. The facility as well as the workout equipment clean and honestly lovely.
I can't wait to return!
Room Tip: You won't find a bad room here.
Hyatt Zilara- Cancun, Mexico
Hyatt Zilara- Cancun Mexico.
Cancun has one of the best beaches in the Caribbean and most of us will run out of energy before we run out of beach to roam. Every room has an ocean view and there are an abundance of activities with amazing first class sevice, great food, and amazing people. Where pampering is the norm.
I have to be honest, our last stay here was as the Royal and I slightly concerned regarding potential changes. Nevertheless, we stayed for the week of August 18. Upon arrival we were immediately registered and despite the fact it was before check in - we were immediately checked in with a very nice refreshment beverage. The weather was hot as hades during our stay- but then again it is August.<