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Shannon Osucha

Knoxville, Tennessee Travel Agent
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Shannon Osucha

Shannon Osucha

Knoxville, Tennessee Travel Agent
An independent agent with Academy Travel, Inc. in Manahawkin, NJ, a Travel Leaders Network affiliate agency
Years of Experience: 6
31 Reviews | 100% Recommended
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Certified Travel Counselor

Shannon Osucha, a Tennessee native who has been a Knoxville travel agent since 2014, considers herself a "family travel" expert. As a wife and mother of four, she is adept at planning vacations experiences that appeal to different ages and interests.

She specializes in trips to Disney and Universal, but she also plans cruises and other vacation trips. She likes researching destinations and activities so that she is able to tailor each trip to individual interests. She was once instrumental in planning a secret proposal -- complete with families as witnesses -- in front of the Disney castle.

She especially enjoys helping plan multi-generational trips and adds that she doesn't let small things "ruffle her feathers." She even takes storms and hurricanes in stride, and now the disruption caused by Coronavirus, stepping in to adjust plans and reschedule travel.

My goal is to "help my clients make magical memories," she says. Shannon realizes that each family has an individual dynamic, and she takes into account not only their interests but their budgets.

She is a Universal Specialist and a Disney College of Knowledge graduate, Shannon holds similar training certifications from Marriott, Avalon Waterways, and both Royal Caribbean and Norwegian Cruise Lines. She confesses that she is a Disney enthusiast, having been to Disney World "at least 30 times!"

She judges gymnastics on weekends, and enjoys working with families to plan vacations in conjunction with sporting events in Orlando. She tries to keep in touch with former clients, adding that she is thrilled to receive photos and postcards from families as they enjoy their vacation destinations. That's when she knows she has created a little magic for someone else, and it adds to her bank of happy memories.

Does she have a favorite vacation destination? Shannon admits that her family still travels to Disney at least once a year, even though her children now range in age from 10 to 19.

CERTIFICATES & AWARDS

Master of Adventure Royal Caribbean University
Graduate Disney College of Knowledge
Universal Orlando Resort Specialist
Hotel Excellence Certification by Marriott
Certified Sandals Specialist

My Reviews

Rating: 5 31 Reviews | 100% Recommended

Repeat Customer

Reviewed By Cindi - Knoxville, TN | Traveled to Orlando ~ Florida ~ USA
Shannon has helped plan multiple trips for our family. I always bombard her with questions and occasionally make changes, but she remains patient, friendly, and helpful. We have taken trips to both Disney and Universal and she has great advice for both.
I would recommend this agent to my family and friends
3 of 3 people found this review helpful
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Always great Disney trips!

Reviewed By Rob - Knoxville,Tn | Traveled to Orlando ~ Florida ~ USA
Always well taken care of! Shannon goes above and beyond to take care of her clients!
I would recommend this agent to my family and friends
4 of 5 people found this review helpful
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Knowledgeable & Great Communication!

Reviewed By Jenn Jo - Knoxville Tennessee | Traveled to Alaska ~ USA
Knowledgeable, available, friendly service! Shannon has helped us with multiple Disney cruises.
I would recommend this agent to my family and friends
3 of 4 people found this review helpful
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Another perfect vacation

Reviewed By Chelsi - Greenback, Tennessee | Traveled to Walt Disney World ~ Florida ~ USA
Shannon is super organized and so easy to work with. She always answers my questions in a timely manner. I feel like I could trust her with any vacation plans. She takes all the stress away!
I would recommend this agent to my family and friends
3 of 4 people found this review helpful
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Magical Vacation at Disney World!

Reviewed By DadOf2 - Chesapeake, VA | Traveled to Orlando ~ Florida ~ USA
Shannon knows... She knows the in's and out's, the must do's and can skip's, and the finesse necessary to take all the moving pieces and make a magical vacation for you and your family. As a single dad she helped me plan and schedule a week at Disney World with my two kids that was the most amazing vacation! Fast passes, Character Dinning, Park schedules... It didn't matter, she knew when and where to go and what to do! I certainly couldn't have done it without her. She's become my go to person for all my family's vacation and travel needs!
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! I am glad I was able to help make magical memories with your kids. Look forward to working with you in the future!
12 of 22 people found this review helpful
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Shannon is the BEST travel agent ever!

Reviewed By Jeana - Maryville, TN | Traveled to
Shannon is the BEST travel agent ever! Seriously. If you want your vacation the way you want it but don't want to do it yourself, contact Shannon. She knows all the best character dinners, times to catch hard to catch characters and attractions, and can magically find reservations you never thought you would get secure. She is truly amazing!
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! Happy to be planning the next one!
24 of 46 people found this review helpful
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Family Trip 2019

Reviewed By Amy B - Hendersonville,TN | Traveled to Walt Disney World ~ Florida ~ USA
Working with Shannon made our Disney and Universal planning smooth and well organized. She answered every question and kept us up to date every step of the way.
I would recommend this agent to my family and friends
3 of 5 people found this review helpful
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Graduation Trip Couldn't Be Better

Reviewed By LeAnnH - Knoxville, TN | Traveled to Walt Disney World ~ Florida ~ USA
For her high school graduation trip, our daughter couldn't decide between a cruise and seeing Disney at Christmas. With the help of Shannon, we were able to do BOTH in one trip! It was a wonderful trip with no hiccups. Since we had never been on a cruise, it was a bit overwhelming at first even thinking of planning this trip. Shannon's expertise and ability to ask the right questions to find out what fit our family the best are part of what made this a trip to remember. If you want someone who knows what she is doing, enjoys helping people, and truly cares, the person you want helping to plan your vacation experience is Shannon.
I would recommend this agent to my family and friends
4 of 7 people found this review helpful
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Used her MANY times!

Reviewed By Coach Ken - Murfreesboro TN | Traveled to Orlando ~ Florida ~ USA
Love having someone so knowledgeable and so accessible at our disposal. Shannon has helped us get difficult to make reservations; found us discounted rooms; and helped us make our experience more efficient.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! Looking forward to talking Disney with you soon!
14 of 27 people found this review helpful
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Great experience!

Reviewed By Chelsi - Greenback, TN | Traveled to Walt Disney World ~ Florida ~ USA
Very knowledgeable about Disney World! I had been a few times and she gave great advice about things I didn’t know about. We booked with her last March and have booked again for January. She has always answered my questions promptly and with great enthusiasm! I will be a returning customer!
I would recommend this agent to my family and friends
2 of 5 people found this review helpful
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Shannon made the vacation into a real vacation!

Reviewed By Alana - Gallatin, TN | Traveled to Bahamas ~ Caribbean
I have already recommended her to another person! Shannon was exceptional. Had lots of great info and was super helpful on things she didn't know. I liked that she followed up with us on new tours later so she could help future guests if they wanted the same things.
I would recommend this agent to my family and friends
8 of 17 people found this review helpful
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First Family Vacation!

Reviewed By Eilea_VS - Nolensville, TN | Traveled to Walt Disney World ~ Florida ~ USA
Every detail has been taken into consideration and looked into/reserved immediately! I couldn’t ask for anything more to make going into our Disney trip more comfortable.
I would recommend this agent to my family and friends
8 of 17 people found this review helpful
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The Only Agent You'll Ever Need

Reviewed By nandtp - California | Traveled to Walt Disney World ~ Florida ~ USA
Shannon is terrific. She is very responsive to our needs, always works with us to find just the right fit for our vacations, and her dedication and help don't end with the final payment. She has kept in touch with us during our vacations, asking if there's anything she can do for us and we have taken her up on it. She's changed plans for us on a dime, made last minute reservations and helped us find answers that eluded us. We highly recommend Shannon. She is an excellent travel agent.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! Looking forward to planning for you all again soon if it works out!
13 of 27 people found this review helpful
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NA

Reviewed By NA - Knoxville, Tennessee | Traveled to Orlando ~ Florida ~ USA
I already HAVE recommended her to family and friend. Everyone was surprised that I would let someone else handle my annual trips...until they worked with her. Then they understood.
I would recommend this agent to my family and friends
1 of 4 people found this review helpful
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Could not have done it without her...

Reviewed By Wade E - Knoxville, TN | Traveled to Walt Disney World ~ Florida ~ USA
We found Shannon to be extremely knowledgeable, helpful and wonderful to work with. This was our first trip as a family to Disney World and she did everything she could to ensure we were properly prepared and received the exact trip we had envisioned. It was only after we arrived to our week at Disney that we truly understand how helpful her insight was to our trip. She had answered and provided guidance to many circumstances we never even knew would have come up. Because of Shannon, our trip to Disney was truly an amazing experience and a trip of a lifetime for our family. We would, without a doubt, not only recommend her, we will be using her for all of our Disney trips in the future.
I would recommend this agent to my family and friends
6 of 14 people found this review helpful
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Best trip ever.. looking forward to the next one.

Reviewed By Al - Rutledge TN | Traveled to Orlando ~ Florida ~ USA
Shannon is great. This is the second trip that she has taken care of for us. I just give her the dates we want to go and she takes care of the rest. Until we actually leave she is looking for discounts or special that she thinks we may need or want. I would not plan a Disney trip without her.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! It has been a pleasure to help you plan over the years.
7 of 16 people found this review helpful
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Flawless trip w/ our littles thanks to Shannon

Reviewed By Abbe W. - Brentwood, TN | Traveled to Walt Disney World ~ Florida ~ USA
Shannon was present, available, and knowledgeable through the entire planning process. She corresponded with me multiple times through texts, phone calls, and emails. She was recommended by a friend and I plan to pay it forward by recommending her to anyone I know considering a trip to Disney. We have two kids 5 &2 at the time of our trip and she made sure we had a wonderful time with plans catered toward their needs. We really had the best time!!
I would recommend this agent to my family and friends
1 of 5 people found this review helpful
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Best Surprise Trip Ever!

Reviewed By Catherine - Nashville, TN | Traveled to Florida ~ USA
Shannon was absolutely amazing. She handled everything for us, and if I had questions, she immediately answered them. I have since referred her to many friends, and they have all had wonderful experiences with her, too!
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! Glad I was able to work with you and hope to work with you in the future!
15 of 33 people found this review helpful
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She was awesome and on top of things

Reviewed By Happy Customer - Knoxville, TN | Traveled to
Shannon was amazing. She was always ahead of the game and kept me inform of Disney events. Shannon made great recommendations for rides to take for my children. Scheduling of the Disney Characters meals was AMAZING and were setup a the right times for our family. I have and will continue to recommend Shannon. I am looking forward working with Shannon for our future Disney vacations. "She is awesome!" A very happy customer and family.
I would recommend this agent to my family and friends
17 of 37 people found this review helpful
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Fabulous Cruise to Bermuda

Reviewed By JennJo - Knoxville, TN | Traveled to Bermuda ~ Caribbean
Easy to work with, available to discuss trip planning within minutes of each inquiry, very knowledgeable and resourceful.
I would recommend this agent to my family and friends
5 of 14 people found this review helpful
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Wonderful Walt Disney World Trip

Reviewed By Gabe - Knoxville, TN | Traveled to Orlando ~ Florida ~ USA
Shannon was wonderful from start to finish! She was quick to respond when we had any questions and was easily accessible. She helped make our trip go smoothly. She was great!
I would recommend this agent to my family and friends
5 of 14 people found this review helpful
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First family trip to Disney

Reviewed By Jennifer - Royal Oak, MI | Traveled to Walt Disney World ~ Florida ~ USA
Shannon made the planning process go so smoothly. She was so helpful and had great suggestions!!
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! I was a pleasure to work with you and your family!
7 of 18 people found this review helpful
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Most excellent Disney Adventure!

Reviewed By Pam - Maryville, TN | Traveled to Florida ~ USA
I traveled with my grandson to Disney World for a four day mini break. We had a wonderful trip, in part because Shannon went above and beyond
reserving our rooms and buying tickets. She scoured the website at the right times to get dining reservations at hard to get places and got our fast passes as soon as they became available. She even made us a loose itinerary to follow so we wouldn’t be running aimlessly all over the parks. She knows the resorts very well and can listen to your needs and find the perfect place for you and your family. I will always go to Shannon for my travel needs before looking anywhere else.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! Looking forward to planning the next adventure!
12 of 28 people found this review helpful
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Easy, Simple, & Worry Free!!

Reviewed By Kate - Knoxville, TN | Traveled to
Shannon made everything about my trip easier!! I didn't have to worry about transportation to or from the airport, the hotel was amazing & had easy access to all parks & Disney Springs. Shannon explained how to get from park to park & told me all of the option for travel. It is so simple to work with SHannon to plan a Disney *(or Universal)* trip or cruise!! I will definitely do it all again!!
I would recommend this agent to my family and friends
Shannon Osucha responded:
Always enjoy helping you plan! Can't wait for the next trip!
17 of 38 people found this review helpful
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Disney

Reviewed By Mel - St Joseph IL | Traveled to Orlando ~ Florida ~ USA
Shannon was beyond amazing. Always available for questions even on the weekends. She helped me plan every aspect of our trip to Disney and was spot on.
I would recommend this agent to my family and friends
4 of 13 people found this review helpful
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Magical trip for our daughter’s 13th Birthday

Reviewed By Marcia - Knoxville, TN | Traveled to Orlando ~ Florida ~ USA
Shannon helped us book a fairly last minute trip to Disney and was so fantastic to work with. She helped make sure we had every detail covered so our trip was easy and fun. I can’t wait for her to help book our next adventure.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! It is always fun to help plan for your family and I hope to do more in the future!
6 of 17 people found this review helpful
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Orlando park planning made easy!

Reviewed By MrsPumps - Huntville, AL | Traveled to Orlando ~ Florida ~ USA
Working with Shannon was a breeze! She not only asked me what I wanted, but when I didn’t have a clue, she was able to tell me what was best for me and my family. Planning couldn’t have been easier, and Shannon’s advice was dead-on at every step!
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! Glad I was able to work with you!
11 of 27 people found this review helpful
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CONTACT SHANNON FOR YOUR FAMILY TRIP!!

Reviewed By Sibby - Maryville, Tennessee | Traveled to Walt Disney World ~ Florida ~ USA
She is just wonderful! She has done numerous Disney trips for our family and she just booked our family on another cruise!
I would recommend this agent to my family and friends
5 of 16 people found this review helpful
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Best Family Vacation Ever!

Reviewed By That Triplet Mom - Roseville, CA | Traveled to Walt Disney World ~ Florida ~ USA
I'm so happy that my friend recommended Shannon to help me plan my family's Disney World /Universal trip. I had no idea how important having her guidance would be. We planned our trip for the summer before our triplets started high school. They were 14 and we wanted to have an epic family trip before life started getting serious and seriously busy. Knowing that this would probably be a once in a lifetime experience for our family, I wanted to be sure we made the best of every moment in Orlando. Shannon's expertise was very apparent every step of the way. I know that it was due to her help with planning, and keeping they planning on track, that we had the best experience possible. I know that there were tips and events that she clued me into that we would have missed out on without her guidance and inside knowledge. My kids often talk about it as the Best Trip Ever. I have now recommended her to my brother for his upcoming trip.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! It was fun to help you plan such an amazing adventure!
8 of 22 people found this review helpful
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Used her MANY times!

Reviewed By Coach Ken - Murfreesboro TN | Traveled to Orlando ~ Florida ~ USA
Love having someone so knowledgeable and so accessible at our disposal. Shannon has helped us get difficult to make reservations; found us discounted rooms; and helped us make our experience more efficient.
I would recommend this agent to my family and friends
11 of 28 people found this review helpful
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Wonderful cruise experience - The Disney Dream was

Reviewed By Ashley - Atlanta, GA | Traveled to Bahamas ~ Caribbean
Shannon was great. She advised us on things to do on our cruise and made it so easy. It was a dream vacation for all of us.
I would recommend this agent to my family and friends
Shannon Osucha responded:
Thank you! It was a pleasure to help you plan!
13 of 33 people found this review helpful
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