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Susan Heitkamp

Columbus, Ohio Travel Agent

Grandview Travel, a Travel Leaders Network affiliate agency

European Culture, Cuisine & River Cruise Expert

Waltzing on the Danube in front of the Hungarian P
Waltzing on the Danube in front of the Hungarian P

My travels began at about six weeks of age, and I’ve been on the move ever since!  As a child that mostly meant camping or visiting relatives from Colorado to Washington D.C. to Canada.

More recently I’ve roamed far and wide with my husband and other family members and have been fortunate enough to spend a substantial amount of time traveling throughout Europe.  This included two months working at a small family chateau in France and more than six weeks touring Great Britain.  To date, I've spent time in France, Italy, Germany, England, Scotland, Wales, Ireland, Sweden, Denmark, Czech Republic, Slovakia, Slovenia, Austria, Romania, Hungary, Croatia, Serbia, Bulgaria, Switzerland and the Netherlands.  

Beyond my personal experiences, I'm now also a certified specialist with Sud de France,Gold Ireland Specialist, Stockholm Specialist, and a certified ScotsAgent.

In the western hemisphere I've spent time throughout the US, in the USVI, Mexico, Nevis, Panama, and Canada.

I've also had the privilege of serving with the American Cancer Society at the State and National levels coordinating training conferences for volunteer and staff leadership. Working as a travel specialist allows me to more fully optimize my organizational and research skills, knowledge base and travel experiences to help you achieve your travel dreams.  

I love helping others overcome their hesitation and plan experiences meaningful to them.  I especially enjoy guiding first-timers through new destinations as part of a tour group or independently.  As a Certified River Cruise Specialist I can help you experience multiple destinations and minimize your stress. 

And for those interested in truly customized experiences, I'm now a Certified Luxury Specialist with access to some of the most exclusive hotels and providers around the world.

Whether you're dreaming of heritage travel based on the family tree, a destination wedding, exceptional culinary experiences, wine tasting/distillery tours... or the opportunity to trace Ernest Hemingway’s “Moveable Feast” in Paris or experience Diane Lane/Frances Mayes’ time “Under the Tuscan Sun”....I look forward to helping you make your travel dreams a reality.

Ciao!


 

My Reviews

2 of 4 people found this review helpful

Wonderful Mother / Daughter Vacation

Reviewed By Sheila - Ohio | Traveled to
Susan found an incredible resort and beautiful beach in Punta Cana for my daughter and I to spend a long weekend celebrating my 50th birthday! Everything was perfect. Including the weather! We enjoyed some time at an incredible natural lagoon and did a little shopping. Susan was on top of everything we needed to know and have for our trip. I can't wait for our next adventure!
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful

Trip of a lifetime

Reviewed By Darlene Magold Scott - Westerville, Ohio | Traveled to Italy ~ Europe

• Provided easy to follow itinerary,so necessary for a first trip to Italy.

• Gave advice based on both her professional and personal experiences.

• Adhered to my budget, while offering high quality choices.

• Arranged outstanding tours: EXACTLY what I asked for plus bonus opportunites to explore.

• Booked beautiful and safe hotels..

• Extended friendly, considerate professionalism when I had to change my schedule.

• Communicated consistently and effectively to assure the trip of a lifetime.

• I will highly recommend her and use her again for my travels.
I would recommend this agent to my family and friends
Susan Heitkamp responded:
So glad you were pleased with your trip! Especially as we did have to make a few changes. You're a pleasure to work with and I look forward to doing so again soon! Happy Travels!
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0 of 1 people found this review helpful

Amazing European vacation

Reviewed By Ali - Dublin | Traveled to Ireland ~ Europe
She did a wonderful job helping me navigate my European vacation as well as recommending things that were interesting for my family and I. The hotel's I stayed in were PERFECT and she was wonderful with encouraging me to use transfers at the airport which I was originally hesitant about. I am so happy to have had her help with this trip, I know it would not have been anywhere close to this enjoyable without it!
I would recommend this agent to my family and friends
Susan Heitkamp responded:
I'm so happy to hear you were pleased with the arrangements we made for you and that you enjoyed your trip. While transfers may seem rather indulgent, they're so convenient and much easier when you're dealing with jet-lag. I've been there; done that! Looking forward to working with you again soon!
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0 of 1 people found this review helpful

2nd Bucket List Trip by Susan an Astounding Succes

Reviewed By Chuck and Lisa Howe - Columbus, Ohio | Traveled to Munich ~ Germany ~ Europe
Susan's wealth of knowledge is extraordinary! I have never met another human being with her combination of historical, geographical, and culinary expertise. Applying such depth to her first-hand, decades-long immersive travel experience results in bucket-list experiences that are truly very personal and moving.

Her itineraries avoid any aggravations, minimalize (if not eliminate) wait times, keep any group activities small and customized, and have provided us with our ideal blend of active and passive time spent. We come home with full minds, yet refreshed.
I would recommend this agent to my family and friends
Susan Heitkamp responded:
So happy that your family anniversary celebration was such a success. It's always interesting trying to tick a few boxes on everyone's wish list, and I'm more than delighted that we were able to do that for your entire family! It's always a pleasure working with you!
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0 of 1 people found this review helpful

Our Perfect Italian Honeymoon

Reviewed By Andy and Megan - Upper Arlington, OH | Traveled to Amalfi ~ Italy ~ Europe
Susan handled all of our travel for our Italian honeymoon. She has incredible connections throughout the country, and catered our trip to our interests perfectly. Susan was always available to answer our questions and make suggestions. We could not recommend her enough!
I would recommend this agent to my family and friends
Susan Heitkamp responded:
So glad you were pleased with your honeymoon and all of the arrangements my friends in Italy were able to provide for you. Best wishes for a long & happy marriage!
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0 of 1 people found this review helpful

One more bucket list item down.

Reviewed By KAMCC - Columbus, Ohio | Traveled to Europe
We really enjoyed the process. Susan was interested in the type of experience we wanted from our trip and made suggestions based on our preferences. Our trip was perfect. Hotels, excursions, transportation, all was prearranged and all we had to do was take in the sights and enjoy ourselves. We will use Susan again!
I would recommend this agent to my family and friends
Susan Heitkamp responded:
So happy to know that you were pleased with your experience from beginning to end, and every point in between! I look forward to working with you again soon. Cheers! Susan
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1 of 3 people found this review helpful

Great trip to Northern Italy

Reviewed By Lake Como - Columbus, Ohio | Traveled to
We took our granddaughter on her 1st trip to Europe and we had a wonderful trip thanks to Susan even though some of it was last minute plans. We were not in a group and Susan planned it with lots of help and suggestions for when we got there. We loved Lake Como and Turin. Her suggestions were right on. So glad we found her.
I would recommend this agent to my family and friends
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1 of 3 people found this review helpful

Very Knowledgible & patient

Reviewed By Hunter - Columbus, oH | Traveled to
Susan was very professional and her advise was well appreciated. Her advise on timing saved me $500 on airfare. everything was well planned and the trip was wonderful.
I would recommend this agent to my family and friends
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1 of 3 people found this review helpful

Loved our trip!

Reviewed By Ginny - Ohio | Traveled to
We had six people in our trip and Susan primarily met with only one of us. She recommended excellent tours and provided a wonderfully detailed itinerary of our trip. I appreciated how she kept the rest of our group informed even through she was dealing directly to only one member of our group. We loved our trip to Europe and Susan's itinerary was awesome!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

I am traveling again!

Reviewed By mcsantoyostein - Columbus, OH | Traveled to
Thanks to Grandview Travel, I am traveling again !! They all made our recent trip to Prague and Budapest easy and very pleasant. I have not traveled for almost 10 years and was really anxious about it, but our trip was planned and coordinated , perfectly. Susan arranged every step we took, almost. Every person we had to deal with was on time and very polite. The hotels were very nice, although I am biased towards the one in Prague. I highly recommend the Cooking tour, even when I did not want to take it. It was a very nice experience. I would go to them again and again to help me with my travel plans.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Honeymoon in Ireland!

Reviewed By Keith - Columbus Ohio | Traveled to
First off, thank you so much for everything you did planning our trip. Everything was just perfect!! Our driver (Liam Murphy) was absolutely wonderful. He greeted us in Shannon with a big smile and the 4 days we spent with him couldn't have been any better. He made our trip very special from the minute we met up with him. The Cliffs and The Peninsula were breathtaking to see. So beautiful!! As you know yourself, words and pictures don't do it justice. The towns of Dingle and Kinsale could not have been anymore along the lines of what we were looking for. Such awesome, beautiful people the whole way through. From sipping on Pints and Whiskey to listening to the "Trad" in the pubs, we just really enjoyed ourselves. And the food was spectacular everywhere we ate. Dublin was absolutely incredible too! Temple Bar was so much fun to hang out (every night) and just take everything in. What a bustling city. It's like a mini NYC! We walked EVERYWHERE and saw EVERYTHING. The music tour was great (although we both got drenched that night). Loved the Guiness tour as did our niece and her husband! I don't remember the name of the company that you booked the whiskey tasting tour with but the guy that met us was very surprised and pleased that you knew of them. It was just him and the 2 of us and we tasted and learned so much. He was a super cool guy (very knowledgeable with the Irish whiskeys) and even had a couple pints with us after he was "off the clock". We both highly recommend for anyone that wants an up close and personal tour like this. Once again....Thanks so much!! You made our trip perfect! Couldn't have asked for anything more! We'll let you know when we're ready to go abroad again!!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Susan listens

Reviewed By Bruce - Columbus, Ohio | Traveled to
Susan planned a trip for us to England, Scotland and Ireland. We wanted an individualized trip that would let us trace our family histories, see events we wanted to see, and visit sites that were important to us. Susan customized the trip to suit our needs. She planned a pace that was perfect, provided a variety of transportation needs, chose hotels and b&b's that were consistently outstanding. When a problem came up during the trip, she responded immediately to help us, including modifying the trip. Her advice really helped us to plan and enjoy the trip. And she did this all under budget. We would certainly recommend her to a friend.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Susan is a very knowledgable and practical travel agent

Reviewed By Charlotte - Columbus, Ohio | Traveled to
Susan is very knowledgable and is quick to pick up on the clients' needs and interests. She chose hotels and the extras that extended the trip and made it extra special. She provided good, practical advice. She listened to us and worked within our budget, and even extended the trip by two days. We have and will use Susan again and will continue to recommend her to friends.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Susan made our trip to Hong Kong and Japan easy and amazing!

Reviewed By Deborah - OHIO | Traveled to
Would use Susan's services again in the future for SURE!! and would definitely refer many many friends and co workers!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Every detail is always taken care of!

Reviewed By Lisa Howe - Dublin, Ohio | Traveled to
Susan knows Europe, understands travel, and exemplifies extraordinary customer service! We are an extremely busy family and have very little time to investigate vacation itineraries. Susan will take as much or as little direction as you wish to give her and completely run with it in order to make it the perfect trip. She knows the must-see main attractions, as well as the "off the beaten" neighborhoods and sites. She has planned both adult-only trips and multi-generational vacations. We have had weather delays, mechanical delays, and personal complications...and she has navigated us through all of those situations with intelligence, common sense, experience, and professionalism. I cannot say enough about the value Susan provides to our family's travel planning each and every year!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Europe vacation

Reviewed By Denice - Columbus, Ohio | Traveled to
Susan was very good to work with. We had a wonderful trip and she was excellent in booking our tours for our group. She had several tour options to choose from .She was very knowledgeable about each area to help as select what worked the best for our group. Hopefully we can go on another fabulous trip booked by her.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Fantastic!!! Trip of a life-time!!!

Reviewed By Rich - Columbus, OH | Traveled to
15 days to experience Italy, Paris and London was exciting and memorable. We should have taken this trip sooner but waited for our 30th wedding anniversary. Every day was a new excursion that built on the previous day. Susan suggested the most appropriate tours. It was like she knew exactly what we would enjoy and planned it just for us. We still talk about different parts and cannot wait to pick another destination for her to plan another trip.
I would recommend this agent to my family and friends
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0 of 3 people found this review helpful

Italy done right--thanks to Susan!!

Reviewed By Kasey - Dayton, OH | Traveled to Italy ~ Europe
Susan planned my family's trip to Italy. Not only was Susan impressively knowledgeable about Italy, in general, but she was also very accommodating in helping us to decide which tours to select to suit my family's interests. Her communication with me during the entire process was en pointe...informative, often enough but not too often, and professional. Every detail of our trip was outlined for us and reviewed with us prior to embarking so there was no anxiousness about our family's first travels abroad.
I would recommend this agent to my family and friends
Susan Heitkamp responded:
So glad you were happy with your first international travel experience and look forward to assisting with your next adventure!
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