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Carol Steffens

Sheboygan, Wisconsin Travel Agent
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Carol Steffens

Carol Steffens

Sheboygan, Wisconsin Travel Agent
A Full-Service Travel Leaders Associate Agency
Years of Experience: 25+
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International Travel Specialist

Being in the Travel Industry for more than 35 years, I have seen my share of changes. It has gone from books and manual labor to technology in the extreme. Needless to say, the challenges are infinite. My favorite destinations are Egypt and China or anyplace with unusual sights and if possible out of the norm. I love the travel industry because each day brings new destinations to explore and new areas of knowledge and can't imagine any other career. The key to my success, I believe is giving excellent customer service.

My Areas of Expertise



Above and Beyond Customer Service Excellence
Find A Way Client Service Assistance

My Reviews

Rating: 5 1 Review

The Australia trip that wasn't

Reviewed By Mimi - Milwaukee, Wisconsin | Traveled to Australia ~ Australia & New Zealand
We had contacted Carol in September, 2019, to arrange a trip to Australia in January, 2020. Carol knew Australia well, and put together a two week tour to 3 different areas, and also booked our flights and trip insurance. Unfortunately, we had to cancel the trip a week prior to our departure date, due to the wildfires ravaging the country. It was unclear that we would be able to recoup our costs, as neither the tour company nor the airlines were actually canceling or altering their plans, and it was also unclear whether the insurance company would consider the fires a valid reason for cancellation. Carol worked tirelessly as our advocate with the insurance company and all of the vendors, and was singularly responsible for our recovering all of our costs. We can't thank her enough. I hope that we get a chance to work with Carol again in the future, and would highly recommend her.
I would recommend this agent to my family and friends
18 of 30 people found this review helpful
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Customer Testimonials

Carol's assistance is invaluable

Carol formulated a wonderful trip to three spots in Australia, involving group bus tours in each spot. We were so looking forward to going; unfortunately, our trip was derailed by the wildfires that engulfed the country in December and January of this year. Carol worked tirelessly to get us what ended up to be essentially full refunds from all airlines involved, as well as the tour company, in spite of it being unclear as to whether the trip insurance company would consider our claims viable. We never would have been able to plan the trip on our own, and certainly wouldn't have had the wherewithal to obtain reimbursement for the cancellations, without Carol's assistance. I hope that we get the opportunity to ask for her travel assistance again.

Provided by Mimi Hanna

Thankful for all her help!

Carol has done a great job for us. She has planned out several vacations, but, the most helpful was our trip to Singapore and Thailand. We had a wonderful time including a few days in Chiang Mai. We are very thankful for all of her help. She is the best! Mike and Patty

Provided by Mike Vorlob

Carol is a gem!

Carol is a gem! She has taken care of us for 35+ years...She is professional, knowledgeable and a friend.

Provided by Jane and Gregory Potrykus

Highly Recommend Carol

Carol has been my travel agent since 1981. She has always been helpful no matter how small or large a trip we are planning. What I really like in working with Carol is that she listens to what we are looking for in a given trip. She is extremely knowledgeable and is always looking for ways to make our travels stress free and enjoyable. As avid travelers we have naturally come upon glitches along the way and Carol has always been there to solve the glitch. I have recommended Carol to family and friends and would highly recommend her to you, the reader. You won't be disappointed.

Provided by Jean Stickles

Unbelievable Knowledge

I have worked with Carol a few times over the past year. She is so great to work with and her knowledge is unbelievable. She asks a lot of questions, which is extremely helpful in personalizing your trip. She then presents several options and once you have decided exactly which direction you wish to have her take, she is off and running. I will definitely be using her expertise

Provided by Christy Johnson

Worry free adventure!

Carol has been our travel guru for almost 20 years. We have been on cruises, Caribbean vacations and soon to Europe- with Carol ensuring we have a worry free adventure. We have referred several people to Carol knowing that she has the experience to make anyone's dream trip happen!

Provided by Duane and Mary