Jim Mason

O'Fallon, Missouri Travel Agent

An independent agent with Nexion, LLC in Irving, TX, a Travel Leaders Network affiliate agency

Elite Cruise Counselor

As an Elite Cruise Counselor, I have been cruising since 1986, and have been the Manager of our The Cruise Planner, LLC since 1998.  I absolutely treasure the experiences of working with all types of people from all walks of life.  Retirees have the time and the means to travel but need to choose their travels and tours wisely.  I understand, just because someone may be able to afford a trip, the trip must also have the value associated with the cost and it is my job to explain and ensure the value is there.

I personally have traveled with all ages of travelers from seniors to infants.  I truly love to hear the stories from my clients when they returned from their trip and the excitement in their voice telling me all about their experiences such as:

  • swimming with dolphins
  • snorkeling with sea turtles
  • visiting the most beautiful beaches in the world
  • seeing the Vatican or Sistine Chapel
  • visiting the Cliffs of Mohr in Ireland
  • exploring the Rain Forest in Costa Rica


In my travels, I have visited 12 Caribbean Islands, Alaska, Hawaii, and Costa Rica, 25 Cities in Europe, from Ireland, to London (UK), to the Baltic Capitals, the Amalfi Coast and Hong Kong.  Once I make it to Australia I will be able to say, "I have traveled around the world."

Traveling with families and teenagers is a true delight.  We did a group trip to Ireland using CIE Tours, and had 5 teenagers on a Motor coach with clients in their 70’s+.  The jokes that were told and the antics of the kids kept us in stiches the entire trip. 

I love group travel, the largest of our groups was 105 guests, the average group I work with is 30-40 guests.  It gives a great sense of pride and accomplishment, when all the hours and hard work results in happy travelers!

Testimonials

We were planning a cruise and another client recommended The Cruise Planner to us.  We had never used a travel agent up to that point, but were attracted to a one-stop shop for the trip.  After our first experience we would not use anyone else.  They are friends who will do whatever it takes to make our trip memorable and stress free. Kathleen from FL

Because of the jobs I have had (big, all consuming projects), time and convenience were always a problem.  We could count on The Cruise Planner to arrange a vacation and handle all of the details.  We have never considered another competitor.  Diane and Jim are thorough, responsive and fun to work with. The best part of w

My Reviews

Viewboat

Reviewed By Christopher - Holbrook, New York | Traveled to Bahamas ~ Caribbean
Incredibly helpful with all travel documentation. Hopeful to communicate with Jim again on any other cruise planning in the future.
I would recommend this agent to my family and friends
Jim Mason responded:
Thanks Christopher, I look forward to the opportunity to assist you with any future travels you may have.
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Our Cruise was Amazing!!!

Reviewed By Peggy - Cincinnati, OH | Traveled to Caribbean Sea ~ At Sea ~ At Sea
I have used this travel agent before and have always been completely satisfied. Jim looked at several cruise options, types of rooms available, etc. In the end we were able to get a suite for the cost of a regular outside balcony room due to an offer I was not originally aware of. He was always available to answer any questions and prior to the cruise sent us all of the needed documents along with luggage tags required by the cruise line and even threw in regular luggage tags to identify our bags for our own use when looking for our luggage then and in the future. They came with a see through small bag that I kept our passports in for ease in finding them quickly....another little bonus that was not expected. After arriving home, I found a note thanking us for our business. Another little extra that was certainly not expected but appreciated.
I would recommend this agent to my family and friends
Jim Mason responded:
Peggy, thank you for your kind words, I am pleased you enjoyed your cruise and you appreciate our level of customer service. Courtney, here in the office is also responsible for providing you with all you cruise documentation and travel gifts. Once again, thank you for your business and I look forward to assisting you with your future vacations.
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0 of 1 people found this review helpful

Easiest to book ever

Reviewed By Aly - CA | Traveled to Bahamas ~ Caribbean
Jim was incredibly helpful and flexible in helping myself and my party.
I would recommend this agent to my family and friends
Jim Mason responded:
Thank you for your kind words, I look forward to assisting everyone in 2018.
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0 of 1 people found this review helpful

Excellent Experience!

Reviewed By Tabin - New York | Traveled to Bahamas ~ Caribbean
Jim was fantastic to work with. Even though I ultimately did not get to go on the trip for unrelated reasons (Work scheduling), Jim made the entire process from inception to final cancellation extremely easy and painless.

He provided clear and concise instructions for the full process as well as kept in contact to make sure all of our needs were met including a full breakdown of packages and options to make our trip better!
I would recommend this agent to my family and friends
Jim Mason responded:
Hello Tabin, thank you for your kind review. I am glad we met and exceeded your expectations. I look forward to hopefully working with you for the 2018 trip.
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0 of 1 people found this review helpful

Mediterranean Cruise

Reviewed By Scott - Fort Wayne, IN | Traveled to Greece ~ Europe
Very good about returning calls and following up on questions. Jim has also been helpful in all of our bookings. He is a pleasure to work with and I recommend him with no hesitancy.
I would recommend this agent to my family and friends
Jim Mason responded:
Scott, thank you for your kind words. I look forward to assisting you, your family, and friends with your future travels.
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1 of 3 people found this review helpful

Friendly and Knowledgable

Reviewed By Jeanette - San Antonio, TX | Traveled to
Absolutely love working with Jim when planning my vacations! He is very knowledgeable, personable, patient and helpful. I have referred all of my friends and family to him and they love working with him too! I highly recommend Jim to anyone who is looking for a flawless travel planning experience.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

My new wife and kids had a wonderful "familymoon."

Reviewed By billd - St. Peters, MO | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Jim is very professional and very easy to work with.

Bill Derrington
I would recommend this agent to my family and friends
Jim Mason responded:
Thank you Bill, I look forward to assisting you with your future travels.
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0 of 2 people found this review helpful

Loved Our Cruise!!!

Reviewed By Cruisingirl - St. Peters, MO | Traveled to Cozumel ~ Quintana Roo ~ Mexico
We have used Jim with The Cruise Planner several times to book our cruises; he and Diane are the best. I feel more comfortable booking with an experienced TA rather than booking on my own. Jim always gets us the best deals available. We will be using The Cruise Planner again when we book our next trip!!!
I would recommend this agent to my family and friends
Jim Mason responded:
Thank you very much for your kind review. It was a pleasure working with you and your family, we look forward to working with you in the future. Thank you.
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0 of 2 people found this review helpful

First Timers to Jamaica

Reviewed By Dee - St. Louis | Traveled to Montego Bay ~ Jamaica ~ Caribbean
Jim was helpful and easy to work with. He is reliable and very responsive. He's also provides helpful information to make sure we have great trips.
I would recommend this agent to my family and friends
Jim Mason responded:
Thank you Dee, thank you for the opportunity to assist you. I look forward to assisting you with your future travels.
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0 of 2 people found this review helpful

Looking forward to our trip.

Reviewed By Durf - Downers Grove, IL | Traveled to Prague ~ Czech Republic ~ Europe
Jim was always ready to accept our questions and gave us answers quickly.
I would recommend this agent to my family and friends
Jim Mason responded:
Dale, thank you for your kind words, you and your friends have been a pleasure to work with. I look forward to working with you on your future travels.
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0 of 2 people found this review helpful

Jim Mason is great!

Reviewed By AudreyD - Sewell, NJ | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Patient, responsive, flexible, professional, friendly, thorough: these all describe our experience with Jim. After months of flip flopping, Jim still patiently put together an anniversary trip for us and was able to hone in on the best choice. We had a seamless vacation at Excellence El Carmen thanks to Jim's expertise. We will continue to use Jim for our travel needs.
I would recommend this agent to my family and friends
Jim Mason responded:
Thank you for your kind words and I look forward to working with you in the future.
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0 of 2 people found this review helpful

The Cruise

Reviewed By Hollie - Illinois | Traveled to Jamaica ~ Caribbean
Jim was very friendly and got back to me right away with all my questions!
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Did Great Planning our Mexican Cruise

Reviewed By edrob - St Louis, MO | Traveled to
Did a great job putting together our trip start to finish. Jim gave us all the information we needed and got us a great deal for our package. We plan to use Jim again for a trip we are planning in June 2016.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Expert help made our vacation!

Reviewed By Joni - Easthampton MA | Traveled to
Thank you Jim!!! Planning a cruise with family spread across many states was a challenge- one couple had a medical issue and had to cancel, several had special travel requirements that were all handled by Jim and worked out perfectly. We look forward to our next adventure and will be using Jim to do our bookings.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Aim to please

Reviewed By Bong - New York, NY | Traveled to
Jim is always very pleasant to work with. Always very helpful and very knowledgable of his trade. We been doing business with Jim for over 10 years and he has never disappointed us. I have recommended many friends and family to Jim.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

He helped get us there, stress free!

Reviewed By Jill - United States | Traveled to
Great trip, great price, great planning. Jim was very helpful planning a trip for the 2 couples, and took care of all our needs and transportation. Had nothing to worry about except what to pack! Worked out well.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Always win with any vacation The Cruise Planner books!

Reviewed By Morty - Oregon City, Oregon | Traveled to
After having been referred to Jim & Diane several years and a few vacations ago we couldn't recommend them higher. Although we are not "cruise" people our land based vacations have been exactly what we've asked for. It doesn't matter how many years go by between vacations, it is clear our personal hobbies and profiles are well known and planning a new adventure is a snap! Our enjoyment and safety are first and foremost and yes we've checked and have not found better pricing "on our own". I do and will continue to refer the Cruse Planner as the only travel agent needed for any destination.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Jim is the best!

Reviewed By one happy traveler - St. Louis, MO | Traveled to
Not only is Jim professional and knowledgeable, but he is also fun and always friendly!
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

He made changing reservations easy.

Reviewed By BsDulcimer - Celina, TN | Traveled to
Jim had originally booked a cruise for us on Royal Caribbean. Unfortunately another event became a conflict. He rebooked the cruise on a different date and even got us on board credit. Jim is the best travel agent ever. He is always right there for the client, always cheerful and funny. I have referred many people to Jim for their travel needs.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Jim takes all the worry out of preparing for a trip.

Reviewed By J and P - Omaha, NE | Traveled to
My wife and I have been using Jim Mason (The Cruise Planner) for ten years. We live in the Omaha, NE area, which about 600 miles from Jim's office. The great service Jim has provided us, makes it seem like his office is right around the corner. My wife and I highly recommend The Criuse Planner as a choice when planning any trip or vacation.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Very professional.

Reviewed By Lloyd & Shelia - Eunice, La | Traveled to
Over the years, we have tried other agencies, but none compares to the service from The Cruise Planner. They are prompt and professional. We have been using The Cruise Planner for 10 years.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Jim is hands down the most top notch travel agent I have ever had the pleasure of working with

Reviewed By tammy c - St. Louis, MO | Traveled to
Although I can only imagine how large Jim's clientele base is, I find it astounding how he has the capability to make me feel as if I am his only client. The level of personalized care, walking me through every detail, making the planning of this vacation completely worry-free. Oh, and I say that as a CERTIFIED worry-wart! Our first conversation, first sentence really, was me relaying to him how I was a veteran cruiser, but my companion was not, and I wanted him to feel the "Heaven on Earth" feeling I felt back in 1993 when I set foot aboard my first ship. He surprised me with his reply, something along the lines of he was going to ensure I had that same feeling. That was almost foreign to me. Someone concerned with my enjoyment?!! There were 5 agencies recognized by the BBB, all with A+ ratings, and I had every intention of calling each of them before committing to anything. Mr. Mason was the first and last call I made and the cruise was booked within 24 hours. That was April 14th, 2015. We leave for our cruise in less than 8 weeks. He has been in touch with us countless hours helping us with our additional needs such as getting from St. Louis to the actual ship, booking our airfare, our motel stay... which is above and beyond his call of service as he receives no pay for that. I can't wait to board the beautiful ship he chose for us, as well as the amazing room with balcony, adventuring on the ports of call he suggested, and much more! As I would love to stay aboard forever lol, I do look forward to sharing the wonderful experience we will have had with you all upon our return home. I can't wait! I'm excited every day! Thank you Jim!!!
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Best of the Best!

Reviewed By Linda B - Springfield, Mo | Traveled to
My husband and I have traveled for many years. We never could find a travel agent that would work for us. Until we met Jim Mason. We never have to worry about any tiny detail of our vacations. He has it covered! If you ask Jim a question he doesn't know the answer you can bet he will find it out for you. Jim has gone to bat for us a couple times with the cruising industry and what we thought was impossible, Jim made possible. We would definitely recommend him to everybody. He is the best of the best!!!
I would recommend this agent to my family and friends
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0 of 3 people found this review helpful

Jim had our best interest in mind

Reviewed By Happy4Real - Puerto Vallarta | Traveled to
First trip wife and I had been on without other family members and Jim hit the nail right on the head with this vacation. We have booked several trips with him and plan on booking more in the future. Thanks Jim
I would recommend this agent to my family and friends
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0 of 3 people found this review helpful

Party time with good friends

Reviewed By Huber-Clan - Harrisburg, PA | Traveled to
We have called upon Jim Mason a couple of times when it came to cruising. We truly enjoy working with Jim and would and have recommended Jim to our friends. He truly knows his stuff.
I would recommend this agent to my family and friends
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0 of 3 people found this review helpful

Absolutely the best organized trips!

Reviewed By Super Duper!!! - Ruther Glen, VA | Traveled to
The Cruise Planner (Jim) has planned and organized several of my cruises over the years (and is currently in the process of planning another) . He is very competent and keeps us on track as to what and when things are to be done. Over the years, I have had nothing but compliments from my guests on his courteous mannerism and his attentiveness for details.
I would recommend this agent to my family and friends
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