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Jay Ternavan

New Rochelle, New York Travel Agent

JayWay Travel Inc., a Travel Leaders Network affiliate agency

Central & Eastern Europe Travel Experts

I started JayWay Travel in 2006. I had already been living in Europe for several years, initially posted there by a large US wine producer but when they asked me to return to the US, I quit and took a job in Prague with a relocations company. Every year I would arrange trips for friends and family coming to see me, sorting out the best flights, picking hotels and apartments and sorting out all the little details to ensure everything went smoothly. We would usually spend some time together in Prague then fly down to Croatia, a great contrast between a continental capital city and the coastal and island lifestyle of Croatia, or visit somewhere else in Central and Eastern Europe. It was on one of these trips that a friend asked me: "How much do you love relocations?" The answer of course was that I didn't. The next thing he said changed my life: "Well you're pretty good at this travel thing. Why don't you do this instead?".

Since the very first year, when I was selling trips in the winter then working as my own 'local representative' in Dubrovnik, the company has grown dramatically and we now handle over 1,000 guests a year.

We specialize in custom tours in Central and Eastern Europe. These are usually self-guided, we don't sell group tours that restrict when you can begin, where you go or how long you spend in any one place. We like to start with a phone consultation which helps us in preparing a tailored itinerary. We have hand-picked the accommodations we work with, preferring unique and interesting hotels over chains and we offer apartments for guests who prefer that style of accommodation.

Our complete vacation packages cover everything from airport transfers, accommodation, city tours, day trips and transportation between the destinations. Before guests arrive our Europe-based local teams are in contact to set the finer details of an itinerary such as ferry & train times and make any adjustments and additions before finalizing the full itinerary. Upon arrival guests are met by one of our representatives and provided with a local cell phone so they can contact our local team in case of problems or for something as simple as making a restaurant reservation.

Our guests say it best:

"Having JayWay is like having a personal assistant a phone call away. The experience overall was excellent. All of the apartments and restaurants recommendations were great. The mobile phones are a great idea." Doug & Tracy, Brooklyn, NY "We had a wonderful experience and JayWay's suggestions were invaluable. Unlike most tours which can be overbearing, using JayWay was a perfect balance between exploring on our own and getting the suggestions we needed." Alyssa, Boston, MA

My Reviews

5 of 9 people found this review helpful

JayWay is the best!

Reviewed By frequenttraveller - Seattle, WA | Traveled to
Jayway made this trip run like clockwork! I travelled to Budapest and the Dalmatian Coast in May 2015. If this company arranged travel in any other place in the world, I would use them because they are highly organized and responsive without it feeling intrusive. Communication was excellent, and the trip ran very smoothly, all according to our specifications. The hotels were really sweet and I think I would have had trouble finding such gems online if I did it on my own. The local managers and the cell phone provided are indispensable! I have already made multiple recommendations to my friends and family.
I would recommend this agent to my family and friends
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3 of 7 people found this review helpful

JAYWAY ARRANGED ALL WE WISHED FOR IN THE BALTICS

Reviewed By DON - VICTORIA, BC, CANADA | Traveled to
ARLETTE AND I WANTED TO TOUCH AND TASTE THE CAPITAL CITIES OF THE THREE BALTIC COUNTRIES, WITH SPECIAL EMPHASIS ON LEARNING THE FATE OF JEWS IN THE TWENTIETH AND TWENTY-FIRST CENTURIES IN LATVIA, LITHUANIA AND ESTONIA. WORKING FROM A JAYWAY PROPOSAL FOR NINE DAYS TRAVEL, WE CAME TO AN AGREEMENT ON DATES, HOTELS, GUIDES AND THINGS TO SEE. JAYWAY TOOK OVER FROM THERE WITH PROFESSIONALISM AND ATTENTION TO DETAIL. This is our first ever attempt to sing the praises of a travel organization. JayWay exceeded all our expectations. It advertises itself as being expert guides to the Baltic countries, and our experience proves that they are indeed experts in their field. JayWay's agents placed us with guides who were knowledgeable not only about their city, but also about the plight of the Jews over the last 80 years. They introduced us to three synagogues that exist today, one in each of the three capital cities - the one remaining/functioning synagogue in each city. JayWay's guides also took us to historical centres of the three capitals so that we could appreciate the different architectural strengths of each. We also appreciated meeting JayWay's representative for the Baltics, Darja Dovbos. Darja gave us a phone on our arrival so that we could easily contact her throughout the duration of our trip. She also gave us great recommendations on where to eat and drink. We highly recommend JayWay Travel to those planning to visit the Baltics with or without a particular theme in mind.
I would recommend this agent to my family and friends
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4 of 10 people found this review helpful

Seamless experience!

Reviewed By Marjorie - Washington, DC | Traveled to
Our 10-day journey to Prague, Vienna and Budapest was the trip of a lifetime! JayWay delivered everything as promised--beautiful hotels, on-site assistance, cell phone, transfers as scheduled, and plenty of information about currency (3 different ones!), language, restaurants, sights, etc. Two things stood out: I left my computer carry-on at the airport baggage claim in Prague, and was panicked, but our JayWay driver, Ruslan, helped us to retrieve it. Also, there was a refugee crisis at the Keleti train station in Budapest at just the the time we were schedule to arrive there by train. Our destination manager, Nataly, arranged for a private driver instead--all was seamless. Thank you, JayWay!
I would recommend this agent to my family and friends
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2 of 6 people found this review helpful

Prague, Krakow & Budapest

Reviewed By Don & Mary - Spkane, WA | Traveled to
The trip was absolutely amazing - Jay Way takes all the stress and worry out of travel arrangements with a provided cell phone if you need help and terrific associates in every city to assist you in any way possible. They will make all arrangements and or simply make suggestions so you can decide what you want to do on any given day. Hotels and B&B's were perfect and suggested tours and restaurants were excellent. We will be booking another trip through Jay Way in the near future!!!
I would recommend this agent to my family and friends
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2 of 7 people found this review helpful

Perfect....

Reviewed By j[ - Tampa, FL | Traveled to
The holiday myself, wife, niece and sister-in-law just took to Budapest, Vienna and Prague was flawless. Everything exceeded my expectations. All of the drivers were friendly and on time. The local rep was extremely nice and very helpful. All of the hotels were great and the local tour guides were exceptional. I have absolutely no complaints what so ever, only praise. I highly recommend JayWay
I would recommend this agent to my family and friends
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2 of 7 people found this review helpful

Independent travel, but not alone

Reviewed By Ilene - Orange, CT | Traveled to
We've traveled with JayWay twice - to Croatia and Czech Republic. It's great to have someone who knows insider tips help you plan the trip, then is there if you need them during the trip. We were on our own but appreciated the personalized guidance the JayWay team gave us. One of the nicest things is that they arrange all transfers and modes of transportation between cities so all you have to do is show up at the designated place, without having to wait on lines or figure out systems. When we spent time with a team member for a tour or excursion, they made the outing extra fun. Another big benefit is that for those who want to stay in an apartment or b&b, JayWay has narrowed down the myriad of options to a chosen few. This helped us stay in great places we would not have otherwise known of. I can't wait for our next trip!
I would recommend this agent to my family and friends
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3 of 9 people found this review helpful

Boutique traveling by Jayway is the best way

Reviewed By Angie - Nashville, Tennessee | Traveled to
Almost 10 years ago I was surfing the web to find a travel agent and came across Jay.It was the best find ever! Now my husband and I are planning our 4th trip with Jayway. These have included trips to Croatia, one which included Prague, Budapest and Krakow, one which included Venice, Vienna and Slovakia, and 2014 we did the Baltic states. Our next trip is in Sept to Romania. I cannot say enough good things about Jayway's organization, efficiency, personal touches, and caring by all the tour guides we have had. The phone is a wonderful idea to give us a way to reach for help if needed. All of the accommodations have been reasonable, clean, and very quaint. None of the typical hotel rooms. I would recommend Jayway to anyone interested in lovely eastern Europe.
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

Superb

Reviewed By Anna - Melbourne, Australia | Traveled to
we had a wonderful time In Croatia. Thanks to JayWay, everything was just perfect- the organization, tours, hotels, transfers, etc. it was easy and a pleasure dealing with the JayWay staff, both via email from Australia and with in-country representatives and suppliers. We loved the country and its people.Thanks Jay Way for looking after everything for us so superbly.
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

Central Europe Expert

Reviewed By Traveler - United States | Traveled to
Jay worked with us to plan a customized 2 week trip to Central Europe. His help was invaluable in editing the many options and helping us decide how best to allocate our time. JayWay's website is first-rate, allowing you to preview possible destinations and the various lodging options. We found fantastic boutique hotels, had pre-arranged tickets for opera, ballet, and concerts, train and bus tickets, and great guides. Any glitches were responded to and ironed out immediately. I would definitely use JayWay again and highly recommend them!
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

Central Europe

Reviewed By Linda - California | Traveled to
We just completed our second tour with the help and guidance of JayWay. What we love about JayWay is that we can call upon their expertise in planning an independent tour. Private drivers and private guided tours meet our specific needs and provide us with local experiences at our own pace. No being herded on to a tour bus in a large group. I highly recommend them if you like to travel independently. It is the best way to have local up-close interactions that are fun, informative, and memorable.
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

Would travel with JayWay again

Reviewed By OregonBen - Oregon | Traveled to
Jay was extremely responsive to all our travel needs. We had several phone calls to craft a custom trip of five weeks to the Balkans. He met our budget needs and had great suggestions for routing, lodging and things to do. In-country phones and contacts helped us always feel connected. In a few years, we hope to visit more of Eastern Europe. If you want a more experiential, independent trip vs. a packaged, mass-market pgroup tour, give JayWay a call. Jay will be the person we will call!
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

Super Arrangements for a large group

Reviewed By mahtab - india | Traveled to
Qudos to Jayway travel !!!!! We were 22 of us on our trip to East Europe in Oct 2015 and not all starting and ending together. This was a mammoth task but it all was Managed beautifully. All the arrangements like transfers, excursions, guides etc were all so well managed. There were absolutely professional and so economical as well. The hotels and restaurants that were selected for us were exceptional, city center and not your usual chain of hotel but quaint boutique hotels and I must say some were extremely luxurious. Recently I recommended Jayway to a friend who booked his holiday through them. Unfortunately he missed his flight and didn't get to do the Munich portion of his trip. So he decided to extend 2 days in the end at Budapest. Jayway Travels very courteously extended his trip without charging anything extra and adjusted it last minute even though we didn't ask them to. This shows what an excellent service provider they are. Congrats to the full team.
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

Croatia and Slovenia

Reviewed By Cathy and Dennis - Media, Pa. | Traveled to
Jay Way helped us plan a trip last September. They listened well to all the places I wanted to visit and came up with a wonderfully cohesive trip which included all of Croatia, with side trips to Montenegro and Bosnia, and several days in Slovenia. All of their associates on each leg of the trip were very helpful and pleasant, and always accessible. Having the provided telephone was of great comfort. Also the client portal is a nice way to keep track of the itinerary, hotels, and suggestions for restaurants, etc. We enjoyed our trip so much last year, that we have again booked with Jay Way for another trip to Prague and Austria. They were so helpful in coordinating car rentals, ferry tickets and getting us from one place to another. We highly recommend Jay Way and hope that they will continue with their excellent and courteous service.
I would recommend this agent to my family and friends
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1 of 6 people found this review helpful

He made it so easy

Reviewed By Karen M - sydney Australia | Traveled to
I'm not sure how I found Jay, probably scrolling on the net looking for a Croatian trip after Trafalgar had cancelled ours. I emailed him and was really surprised to receive a call from Jay himself, enquiring as to what we had in mind.. I didn't know really, so he talked me through some ideas. He said he'd come up with an itinerary , which he did within a few days..We had another chat and added days etc etc and came up with the best trip ever. Jay and the other staff were always there to answer questions and offer advice. We used the phone to Antonia a few times and she was a great help when we got lost in our hire car.. I did a lot of research about which apartment/hotels to book and I feel that we were upgraded a few times which was great. Every single pickup was on time and all details worked perfectly.. ( Although I would never hire a car in Croatia again but that's my husbands fault, not Jayways) So , we have booked the Baltic states for our next holiday in September this year..So far, the same great service . We are really looking forward to this and have recommended Jayway to many people...
I would recommend this agent to my family and friends
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