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Amber Hayes

Hoover, Alabama Travel Agent

An independent agent with KHM Travel Group in Brunswick, OH, a Travel Leaders Network affiliate agency

Family Vacation and Cruise Specialist

I have been in the travel industry for many years. My personal travels have allowed me to experience many destinations first-hand. Using a professional travel specialist is more than just a transaction. I provide insight and peace-of-mind when you are planning to visit a new destination.

With so many vacation options to choose from, it is easy to feel overwhelmed. I work as your value interpreter. I find amazing experiences that exceed your every desire, but not your budget. With my services, you can be confident that your vacation will be perfectly planned, hassle-free and filled with moments you'll never forget!

Never used a travel agent before? Why not? My services are FREE! Travel agents are paid by the suppliers (hotel/tour company). You are not paying more to use my services. You might even pay LESS because I keep up with specials, deals, and discount rate codes.

I work for you, not the supplier. I am here to help you with every detail of the process. If you need any assistance, I'm just a telephone call or e-mail away; so you will receive the immediate attention you want, need and deserve. I will provide you with the personal service that the automated online, bulk travel sites cannot offer...I answer my own phone, respect your personal preferences, understand your needs, and usually even recognize your voice! I am here for you.

Myths of using a travel agent

Maui - October 2010
Maui - October 2010

"It’s easier to book it myself."  Not necessarily. Sorting through hours of online research, sites and facts can get pretty confusing. Also, do you know exactly where to go to get all of your ticketing information, or register your booking with the resort you chose for extra amenities? I know which sites are most reputable online, as well as have special incentives through suppliers to get you extra amenities for your stay. It’s my job to know where to get you the most value for your budget.

"I can get it cheaper online."  Is it really? Have you checked all of the hidden fees associated with your booking online? Flights usually dictate the price, so be sure to compare apples with apples!

My Reviews

Our Dream Vacation

Reviewed By Jelly Gee - Pataskala, Ohio | Traveled to Italy ~ Europe
Amber was always available. She went out of her way to help us.....even with the smallest of concerns. Amber answered all of our questions and gave us some very good recommendations about how to handle different situations. We had to call her from overseas and she went out of her way to fulfill a request we had that required assistance on our way home.

We so appreciate all Amber did. We knew she was there for us in every situation.

We highly recommend Amber and hope we have the opportunity to go through Hayes travel group again.
I would recommend this agent to my family and friends
Amber Hayes responded:
Thank you, I'm so happy you enjoyed your trip!
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4 of 8 people found this review helpful

Awesome anniversary cruise.

Reviewed By Nick Kahn - Canal Winchester,Ohio | Traveled to Cozumel ~ Quintana Roo ~ Mexico
Had previously booked Hawaii vacation with Amber and she did an awesome job. So we decided to take our first cruise and have Amber set everything up for us. Amber asked where we wanted to travel to and gave us some pointers on where to start. We decided on a western Caribbean cruise with Carnival and she took care of all the rest. Was in constant contact with us with deciding what kind of stateroom we wanted and if we wanted early or late dinner time. Amber also recommended we fly in day before because I was going to fly in the same day as cruise departure. This way if something happened with flight we would have time to make other arrangements. She helped us with hotel bookings coming and going and made car reservations to and from airport. The hotel was very nice we got back to hotel after cruise at 9AM and they had a room available. I was worried because check-in was at 4PM. The car service was exceptional the drivers were very nice and courteous. Have recommended Amber to others.
I would recommend this agent to my family and friends
Amber Hayes responded:
I'm so happy you had a fabulous time on your anniversary cruise! Looking forward to planning the details of the next trip too!
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1 of 3 people found this review helpful

Fantastic help in a pinch!

Reviewed By Jen R. - San Diego, CA | Traveled to
Amber was a huge help on a trip I took to Romania last summer. I had to adjust my schedule to accommodate both work and leisure and doing so meant I was unable to find a single hotel during the stay with my work agency and would have to move around. Amber jumped in and in no time found me the option to stay the entire length in my preferred hotel, and for a better deal even. It was a real life saver and I would go back to her again and again thanks to her extensive knowledge and quick responsiveness!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Trip of a lifetime!

Reviewed By Traci - Pataskala Ohio | Traveled to Europe
Amber was wonderful! Very easy to work with and very knowledgable. She planned a 21 day European vacation for my family. There were plane rides, train rides, private drivers, daily excursions, 7 different hotel and 3 countries!! So well planned and organized. No problems. No stress. My brother also worked with Amber this summer and was very impressed with her service. Five stars!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Take the stress out of planning

Reviewed By Chandrika - Columbus, OH | Traveled to
I also book and plan my own vacations. I chose Amber, not for the savings (though she did provide information to help save), but because it took the stress out of planning the trip. My daughter and I went on a second cruise with Royal Caribbean and did not have to worry about flight delays or changes, trying to locate transportation from FLL to Miami, and a nice, convenient hotel in FLL when we landed. I would definitely recommend and book with Amber again.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

A breeze

Reviewed By Megan C. - Columbus, OH | Traveled to
Amber assisted my husband and I with booking our honeymoon at Disney World. She made the process a breeze. She was able to arrange a great trip within our budget. She made herself available to answer any and all questions that I had and responded promptly. Unfortunately, we were affected by the Delta outage. With that being said, Amber was attentive to us and our situation. She worked towards making sure we were on our way ASAP and checked in with updates. I highly recommend her as a travel agent!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Honeymoon in Heaven

Reviewed By Lisa - Columbus, OH | Traveled to
We had a wonderful experience booking with Amber. I typically book all of our trips but wanted to make sure nothing was missed. Amber listened to our wants and needs and found us a great location at the El Dorado Seaside Resort and it was perfect. The ocean view infinity pool rooms were super spacious and nice and we loved loved loved it and cannot wait to return.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

She planned great excursions for our trip!

Reviewed By Wendi Finn - Florida | Traveled to
Amber recommended and planned two fantastic trips for us in Scotland. We toured two castles and received first class transportation. The cost was very reasonable and the information provided was easy to follow. We will definitely utilize Hayes Travel Group again in the near future!
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Great knowledge of details

Reviewed By Bill - Pataskala, OH | Traveled to
Amber has done a wonderful job planning two vacations for us. She planned a nice getaway for two to Barbados for our anniversary. The resort was quiet but yet elegant on a beautiful beach close to many attractions. Amber also booked a great cruise for the family she had insite on many of the ships' onboard activites and onshore excursions. We recommemd Amber to book your next getaway.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Perfect trip planned in days!

Reviewed By JKSnyder - Newark, OH | Traveled to
We decided on very short notice (10 days out) that we wanted to plan a cruise over the Christmas holiday. We called Amber with a few specifications and she replied back in less then a business day with several options. This was pretty incredible, considering we gave her such short notice! The rooms availability fluctuated hourly with holiday demand and she was able to help us reserve a room that was unavailable to the general internet. She also worked through on night to help us find perfect flights. She gave us a lot of information about the difference cruise lines and made the entire process painless and easy, especially given the tight time frame we gave her! We had such a great experience that we are using her to plan another Christmas trip to Disney this year! Already, she has made this trip as easy as the other. She reserved multiple character meals as well as park attractions. For Disney newbies like us, she has been an absolute blessing while planning this trip as well. Using Amber to book our vacations has been the easiest part of the vacations!
I would recommend this agent to my family and friends
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