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Pia Hanlon-Olsen

Melbourne Beach, Florida Travel Agent

Corporate and International Travel Specialist

As I hung up the phone laughing about the ever changing itinerary of one of my long time clients, a leisure agent in the office said “you really seem to love your job.”

She’s right - I consider myself lucky to work in the fast paced corporate side of our travel agency. Every day is different and the destinations are often new and exciting to the clients and me. I enjoy the task of doing the research and groundwork to get them to their meetings efficiently and, of course, under budget. It’s rewarding to see it all come together, and I know I did my part to make their demanding corporate job a little less stressful.

As operator/owner of Beyond & Back Travel, I’m constantly dedicated to the business as the after-hours voice in the unfortunate event a trip is thrown a curve-ball or business plans change last minute. I became Beyond & Back’s first full-time travel consultant in 1981, and still have some of the same clients and accounts today. As the sole agent specializing in corporate travel, I enjoy getting to know my clients, and become familiar with their wants and needs.

I’m excited to have recently acquired new software to help my corporate clients to book travel more easily. Each traveler can create a profile with his or her basic information, plus preferences like airline seats, hotel chains, frequent flyer or reward program number, or car type, while the company has a profile to make sure all travel meets its policy. It allows employees the opportunity to customize their travel if they’d like. Of course, if they prefer, they can call or email and I’ll take care of everything for them from start to finish.

While the technology in our industry changes daily, the necessity for quality, experience, and superior service never does. If you or your company are looking for a way to improve its travel budget, procedure and efficiency, I’m here to help.