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Susan Rice

Miami, Florida Travel Agent
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Susan Rice

Susan Rice

Miami, Florida Travel Agent
New Era Travel, a Travel Leaders Network affiliate agency
15 Reviews | 100% Recommended
If you see the text box to the right do not fill it in
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Destination Wedding & Honeymoon Consultant

St Lucia voted one of the most Romantic places in
St Lucia voted one of the most Romantic places in

Invaluable experience. It's what I bring to my customers. I have been working in various sectors of the travel industry for the past 40 years. I began this great adventure I call my career at the age of 17 as a tour guide for Globus/Cosmos. With this company, I traveled to Spain, France and Greece, learning the languages and gaining deep insight into each country. I then went on to work for:

  • Iberia Airlines, where I learned how to plan travel by air to Europe, Africa and elsewhere in the world.
  • One of the first legal tour operators to Cuba, where I also learned how to arrange group travel to Nicaragua and El Salvador.
  • A multi-national European common market receptive tour operator, where I arranged incentive group travel, bus tours and individual tour programs to Florida for companies based in Austria, Belgium, England, France, Germany, Holland, Hungary and Switzerland.

I currently live in Florida, so I also have a rich knowledge of all that this major tourist destination has to offer. And I also have an intimate knowledge of New York City as I grew up in that amazing city. Plus, I studied abroad in England and obtained my masters of tourism in Spain.

In addition to my personal experiences, I have taken classes and courses to earn many certificates, including but definitely not limited to:

  • Aruba
  • Israel
  • Philippines
  • Spain
  • Thailand

I have also earned many product specialist certificates, including but, again, not limited to:

  • Avalon River Cruises
  • Beaches
  • Celebrity Cruises
  • Globus and Cosmos Tours
  • Marriott Hotels
  • Norwegian Cruise Lines

While I have experience booking all types of vacation, I do feel my specialties are arranging multi-generational vacations and the romance trips, including honeymoons and destination weddings.

I also proudly specialize in planning and booking fundraising vacations and believe in traveling for a cause as well as giving back to my community. In fact, my favorite quote is "You must be the change you wish to see in the world."

So if you're looking for an agent who will work hard to meet your travel needs, please contact me. I care about all of my clients like they are my family, and I will strive to ensure that you have a truly superb experience while on your vacation.

CERTIFICATES & AWARDS

Ama Rivercruise Specialist
Beaches Specialist
Palace Resorts Specialist
St Lucia Specialist
Sandals Specialist

My Travel Stories

Cooking in Mallorca Spain  and I helped
Mallorca Spain Culinary

My Reviews

Rating: 5 15 Reviews | 100% Recommended

Multiple trips

Reviewed By Lou - Miami, FL | Traveled to Holland ~ Netherlands ~ Europe
I have worked with Susan on several trips. She is so helpful in explaining options and helping in planning the side trips. She is a hands-on travel agent making sure you are satisfied in every step.
I would recommend this agent to my family and friends
Susan Rice responded:
Planning travel for clients like Lou making work tourism an exciting day everyday.
2 of 2 people found this review helpful
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The Consummate Professional

Reviewed By Rob and Chris - Dallas, Texas | Traveled to Costa Rica ~ Central America
OMG! Sue is both one of consummate professionals in her field and yet also one that you immediately feel knows you and has been your friend for years.
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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were planned with Susan.

Reviewed By Josie - Parkland, Florida | Traveled to Alaska ~ USA
Susan’s outgoing friendly personality, along with her knowledge and expertise on travel, make Susan the best.

I would recommend this agent to my family and friends
Susan Rice responded:
Thank you I try a little harder each day.
2 of 3 people found this review helpful
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An out of this world wedding weekend and honeymoon

Reviewed By David Jack - Miami, Florid | Traveled to Mexico
Sue was our fairy godmother for our entire wedding weekend and honeymoon. She assisted all of our guests with their travel and leisure arrangements for our wedding. She was extremely helpful in the logistics and recommendations for our wedding. Our Honeymoon was planned by Sue and we could not have been happier. It was extremely easy and luxurious of a trip because of Sue. Additionally, we received some nice surprises (i.e. rose pedals on the bed) on behalf of Sue. Anytime we needed anything at all, Sue was able to assist. She is very responsive and professional. I have been working with Sue since 2010 and will never plan a vacation without her assistance.
I would recommend this agent to my family and friends
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Planning a Honeymoon through a global pandemic

Reviewed By Alex &Peter - Pennsauken,NJ | Traveled to St. Lucia ~ Caribbean
Sue helped us navigate planning, replanning, and moving our honeymoon twice during a pandemic. Sue has the best customer service skills and personal skills of anyone I’ve ever met. Sue is not only very helpful and knowledgeable about her business but she is friendly and hilarious. Sue is a wonderful person to work with and I will recommend her to anyone looking for a vacation/ get away/ planning a honeymoon or even a destination wedding. Sue helped us to coordinate a “retie the knot” ceremony and offered solutions to many many problems. She was also very knowledgeable about the destinations in which she books for! I have never worked with a travel agent before and never planned to, I am a very “diy” type of person. Trust me, even the most diy person needs sue to help accomplish your travel goals!
I would recommend this agent to my family and friends
Susan Rice responded:
Thank you so much for much for your kind words. I was told that if you love what you do you never work a day in your life and this is true. I loved making your Honeymoon and Destination dreams come true. Happy New year to you and your family. Sue Rice
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Susan's Professionalism is Beyond Expectations!

Reviewed By Mlpuj - Salida, CO | Traveled to Miami ~ Florida ~ USA
Susan was amazing! She worked tirelessly to come up with the best option for my family reunion, worked with the hotel and with me to set everything up and then, due to COVID, she helped me cancel everything, twice. I can't speak highly enough of her and her professionalism. Once we can reschedule our reunion I will definitely user her services again.
I would recommend this agent to my family and friends
Susan Rice responded:
Dear Michelle, Family is one of the most important things in the world. You are so lucky you have such a international family. We will make their travel dreams come true. I wish all good things to you and your family. Your family is so lucky to have you looking out for them Thank you for your kinds words, Sue Rice
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Wonderful trips, wonderful experiences

Reviewed By Tommy and Paula - Madison, Al | Traveled to Ireland ~ Europe
Susan has been wonderful to work with. We have used her services to plan our trip to Ireland and a cruise to Alaska. She handled all of the itineraries and ensured that we had the best trips of our lives, and during the entire process she made us feel as if we were the only clients she was working with. Susan has a wonderful personality and she was always available when we had questions. Although we had zero issues or problems, we were confident that Susan would be there to clear up anything that might come up. I was amazed at the amount of detail in the planning and the knowledge that Susan possessed to make sure that all the details were covered. I cannot thank Susan enough for giving us the best travel experiences that we could ever imagine.
I would recommend this agent to my family and friends
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Best Travel Agent Ever!

Reviewed By Fabulous Vacay to Mexico - Madison, Al | Traveled to Puerto Morelos ~ Quintana Roo ~ Mexico
Sue Rice of New Era Travel is the best! She is not only a caring travel agent, but she also goes beyond the call of duty to check in with us to make sure we are satisfied with our travel plans. We are thankful to have found Sue through a referral from a friend 15+ years ago. To sum her up in one word.... AMAZING! Our latest trip to Excellence Riviera Cancun was just what we needed to relax and celebrate our 35th anniversary and my husband's 60th birthday. Fantastic resort and Sue steered us in the right direction. I can recommend her without hesitation!
I would recommend this agent to my family and friends
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Worry not

Reviewed By Johnny B - Portland, Tn. | Traveled to Caribbean
She has taken care of our cruise needs for years. Cruise bookings, hotel, flights and transportation needs. We worry about nothing. She is a “take charge and follow through “ person. We wouldn’t use anyone else.
I would recommend this agent to my family and friends
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I LOVE SUE RICE!

Reviewed By A Devoted New Era Travel Fan - West New York, NJ | Traveled to Florida ~ USA
You trust her because she finds the best deals every time. She cares about her clients and they care about her!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Sue has your back!

Reviewed By Luis - Miami, FL | Traveled to Greece ~ Europe
I have been a loyal customer of Sue for many years! She has planned several unbelievable vacations for my family including trips to Spain, Italy and cruises to the Caribbean. She always listens to my needs and follows up on her commitments. She looks out for my best interest and looks for ways to cut costs. I don’t bother trying to book things on my own anymore because she always gets a better value than me! Back in February/2020, Sue booked a Greek Isles cruise for this summer which unfortunately was cancelled due to the pandemic. Sue has been extremely helpful in rescheduling our trip for the summer of 2021 and of course, getting us an even better deal now! In the face of adversity, Sue has truly stepped up to the plate for us which is a testament to her professionalism. I highly recommend Sue Rice for all of your travel needs!
I would recommend this agent to my family and friends
Susan Rice responded:
My pleasure in tourism is creating dreams and then making them happen. Thank you for this kind words Sue.
1 of 2 people found this review helpful
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She is always on top of her game!

Reviewed By CindyLP20 - Cape Coral, FL | Traveled to Antigua & Barbuda ~ Caribbean
She always treats us like she would want to be treated. Great Customer Service provided by all her staff and very knowledgeable about all travel.
I would recommend this agent to my family and friends
Susan Rice responded:
Kindness goes a long way and I believe you treat people as you wish to be treated. .Sue
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College move-in

Reviewed By Jorge - Miami, Fla | Traveled to Phoenix ~ Arizona ~ USA
Susan took care of our travel needs within minutes after speaking to her over the phone. She found great flights and an excellent hotel. She kept in touch up to the day before our flight to make sure everything was in order. Susan went above and beyond of what I expected. She has a lifetime client in me and my family.
I would recommend this agent to my family and friends
0 of 1 people found this review helpful
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We took a transatlantic repositioning cruise .

Reviewed By Linda and Tom - Cutler Bay,Florida | Traveled to Spain ~ Europe
Sue has been our travel agent for 30 yrs. She is knowledgable,professional and listens to her client's travel needs to build a great travel experience. She is an expert in group travel for any occasion and fund raisers.
I would recommend this agent to my family and friends
Susan Rice responded:
Tom and Linda Thank you for your appreciation. I always say lets put the Fun in Fundraising. Sue
0 of 1 people found this review helpful
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never a problem they could not solve

Reviewed By Bernie - miami, and palm beach | Traveled to Venice ~ Italy ~ Europe
more than 25 years of reliable, sensitive, friendly services on over 2 million miles of travel
I would recommend this agent to my family and friends
Susan Rice responded:
Your kind words are very appreciated and may go another 2 million more. Sue
0 of 2 people found this review helpful
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My Travel Experience

Places I’ve personally traveled to or destinations I’ve booked for my clients.