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Phyllis Horodner

West Palm Beach, Florida Travel Agent

Luxury Travel & River Cruising Consultant

Helping my customers experience the world via Land, Ocean and River, has been my passion for 25 years! Finding the perfect boutique hotel in Prague, a charming villa in Tuscany or the best River Cruise in historic Europe, I believe it's important that I match you to the best product, suited to your taste and budget. Let's start on your next adventure!

My Travel Specialties

Avalon River Cruises

Avalon Waterways Specialist

Everyone love river cruising, and with good reason. Small vessels that dock right in town at many of the ports of call, personalized service, great food, total immersion into the culture and sights of Europe's iconic regions-these are just a few ... Read more from my Avalon Waterways Specialist bio.

Cruising the Seine on Avalon's Tapestry II

France River Cruise

To complete my certification as an Avalon River Specialist, I chose the Paris to Normandy cruise.  With a few extra days in Paris, it was the most relaxing and perfect way to see the beautiful towns along the Seine up to the ... Read more from my France River Cruise bio.

Luxury Travel Consultant

I've been helping people travel the globe for 25 years and I am thrilled to be told "it was the best trip I ever took!"  I think the key to a great vacation is to find the right "fit" for each traveler, be ... Read more from my Luxury Travel Consultant bio.

My Travel Experiences

The Church of St. Joan of Arc, Rouen France
Avalon "Paris to Normandy" aboard the Tapestry II

Customer Testimonials

Wonderful River Cruise

Just returned from the Avalon cruise on the Seine River. The trip far exceeded our expectations. We can’t thank you enough for your guidance and suggestions. The ship was beautiful, the accommodations superb, the staff and crew were exceptional. The tours were fantastic. We would recommend this trip to anyone. You opened up a whole new way too travel for us both.

Provided by John and Jane M. Harwich Mass.

My Reviews

1 of 1 people found this review helpful

Great Travel Agent

Reviewed By Paul M - West Palm Beach, Fl | Traveled to Europe
Phyllis has assisted my wife and I in traveling to Europe and a cruise. Both trips were the times of our lives. She tries to understand what we like to do and match that with the trip. The hotels she suggested in Europe were 5 stars at a 3 star price. The breakfasts were unbelievable. We were in the middle of Paris, Vienna, Zurich, and Munich and within walking distance of most of the sights we wanted to see.

The cruise was also a delight. She asked us what we were interested in doing in a cruise and she gave us her suggestion on the best cruise for us at a price we could afford. We had never enjoyed a cruise as much as this one.

We are very thankful for Phyllis and what she has done for us!

I would recommend this agent to my family and friends
Phyllis Horodner responded:
Paul and Elvira, Thank you so much for your kind words and your feedback on the hotels we selected. It's greatly appreciated! Phyllis
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1 of 1 people found this review helpful

TOTAL PROFESSIONALS

Reviewed By Jonnypilot - Boca Raton | Traveled to Europe
I have known Phyllis and the Eileene's Travel team for over 20 years. I have traveled the globe multiple times and have always used Phyllis and Eileene's to book my travel.

Phyllis has great knowledge of the best air fares available....and and great knowledge of many of the finer hotels in various countries.

There have been a few times where airlines have cancelled flights or have had 'reroutes'....
Phyllis ansswers emails no matter what time zone you are in...and has the ability to make things work out.
Recently....during a major storm here in Florida, my flights were cancelled....with no notice to me by the airline.
Phyllis jumped into action and got us home the same day....and pushed the airline to accommodate us.
She is a jewel in the crown that makes her and Eileenes's my go to travel agency.
I would recommend this agent to my family and friends
Phyllis Horodner responded:
Jon, Thank you so much for your excellent recommendation. I enjoy working with you, as well:-) You always take the time to give me useful feedback on the hotels and restaurants you've been to. I look forward to helping you again and again. Phyllis
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1 of 1 people found this review helpful

The Perfect Trip

Reviewed By Rebekah - Wellington, FL | Traveled to Venice ~ Italy ~ Europe
Phyllis was recommended to me by a co-worker who has used her for years.
First let me say, her knowledge of destinations is incredible and for someone like me who had never been to Europe her information was vital to me.
2nd- she was always one step ahead of me. She answered my questions before I asked.
3rd- I was quite a case because my husband's passport came the day before our flight out. She had all the patience I could ask for and even at the last minute took care of everything. She even called me at the airport to be sure everything was going ok that morning.
Overall, I highly recommend her.
I would recommend this agent to my family and friends
Phyllis Horodner responded:
Rebekah, Thank you so much for your kinds words and recommendation. So glad everything worked out and it was the dream trip you imagined. Thank you, Phyllis
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1 of 1 people found this review helpful

Italy 2017 Trip

Reviewed By Maria Ross - Palm Beach Gardens, Florida | Traveled to Italy ~ Europe
Phyllis was super professional, gave us options and basically knew exactly our taste!
I would recommend this agent to my family and friends
Phyllis Horodner responded:
Maria, Thank you for taking the time to leave a review. I appreciate it! Phyllis Eileens Travel
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Great Service + Great Advice = Great Trip!

Reviewed By Terry G. - West Palm Beach, FL | Traveled to Dominican Republic ~ Caribbean
I just returned from my trip to the D.R. It was an amazing experience thanks to my Travel Agent Phyllis! I booked it on a last minute, spur of the moment next day trip but I was undecided on exactly where I should go to meet my expectations. Phyllis took her time with me, displaying extreme patience as she gathered the necessary information in order for her to assist me in making the right choice. After comparing several options and weighing the pros and cons, we made a decision and now after returning home I can say it was the absolute right decision! I'm already looking forward to booking my next trip with Eileen Travel and working with Phyllis ensures that I will have another exceptional experience. Thanks again Phyllis for your successful effort in making my trip a memorable one. Keep up the great work!
I would recommend this agent to my family and friends
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Great trip, great travel agent!

Reviewed By Sgetlan - Centerport, NY | Traveled to Maui Island ~ Hawaii ~ USA
Phyllis couldn't have been a batter agent for us. We needed to plan our trip rather quickly with a lot of difficult details and she was quick, thorough, and patient during the entire process. And the trip was fantastic! Hotel and excursions were PERFECT!
I would recommend this agent to my family and friends
Phyllis Horodner responded:
Thank you, Sue! I was so happy to hear that you loved the hotel, restaurants that were recommended and the tours you did. I appreciate your taking the time to mail the brochures to me, as well. Phyllis
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Use Phyillis for happy trips!

Reviewed By Culrad - Aspen Co | Traveled to The Alps ~ Switzerland ~ Europe
She was a different experience totally. She made the trip in Europe on motorcycles a pleasure. She made everyday important. Flights were right on, hotels perfect. I will use her for all trips.
I would recommend this agent to my family and friends
Phyllis Horodner responded:
David, Thank you for taking the time to review the trip and arrangements. I'm so glad you enjoyed the riding experience and camaraderie of the group and guides. Edelweiss does a great job! Phyllis
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Should be the travel agent for the elite!

Reviewed By Leasie - Kingston | Traveled to Bend ~ Oregon ~ USA
I am 67 years old. The first time I used a travel agent was 45 years ago. Until finding Phyllis Horodner, I was loyal to no one and cared less. Since finding Phyllis I could not imagine using anybody BUT.
She is savvy, bright, and professional. She listens and cares about what you want or need. She works quickly and goes above and beyond the norm. I consider myself extraordinarily lucky that I found her.
I would recommend this agent to my family and friends
Phyllis Horodner responded:
Leasie, Thank you so much for your wonderful review! I'm really touched by your kind words. Looking forward to helping you with your next trip. Sincerely, Phyllis
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