Lisa recently helped us plan a two-week vacation to Europe (including Paris and several destinations in Italy). The planning/booking process was very simple and she was able to work well within our budget without compromising quality. Lisa really cares about her clients and wants them to have the best experience possible! When we met with her to go over final details, she had a little gift package put together for us, along with all of our required paperwork needed, and even included tons of helpful tips (i.e. tips for driving in Italy, taking the train, etc. - stuff that is REALLY useful, especially for first-time travelers to specific destinations). When our airline decided to go on strike the week before our trip, and a terrorist attack occurred in Paris the day before we left, she was there for us, assuring us that everything would be taken care of. She even called all of our hotels to request upgraded rooms for us after enduring a stressful week, and was always checking in to make sure our plans were going accordingly while we were way. She was available for us if we needed anything - even if it meant listening to us vent about a rough day! She was knowledgeable about the destinations we visited and was able to make excellent recommendations. I would highly recommend Lisa to anyone looking for an agent who really cares about making sure you have the experience of a lifetime!