Incentive Group Specialist
Beautiful Fiji ~ Denarau Island
I have lived in Michigan my entire life, apart from 2 years in the Army stationed with the 101st Airborne Division as a Military Police Officer. After receiving an honorable discharge, I enrolled in college and graduated with a degree in Digital Electronics Technology, but my future would find itself in the sales arena. The idea of selling products or services that generated happiness for others was a big attraction and how I would ultimately find my way into the Travel business after 18 years in sales.
it was 1999 and it all started when I was called by a Travel Agency owner about assisting on a trip overseas with a large group of travelers. I jumped at the new opportunity, although I had no clue what I was doing! After 3 years of "on-the-job training" I knew this would be my new career path, so my wife and I decided to purchase the company. A scary time, but anything worthwhile always comes with a bit of fear.
We started slow and decided that groups would be our specialty. The first major group trip was to Maui with 275 people and in our first year. We learned a LOT!!! We also made some lifelong friends and earned a client that has been with us for 17 years now. We look at each group as a relationship building opportunity. Every attendee is treated as if they were the only people on the trip, which makes them feel special.
Over the past 17 years, we have been Blessed to assist groups as small as 30 people to as large as 1,000. From Puerto Rica to Fiji, Sydney, Singapore, Bali and Portugal. We have taken people too many exotic destinations, not only once but several times. Whether it is a southern Caribbean cruise or a beach get away to Grand Cayman, we can do it.
We are often asked " what is our favorite destination? That is such a tough question to answer because we really love everywhere we have taken people and many of the places also became family vacation spots. Costa Rica, Kauai, Maui and Grand Cayman are all destinations that we have made great friends in and frequently visit. Fiji is spectacular, and wr had a group of over 800 people there for 2 weeks. The people of Fiji are simply the kindest, humblest people you will meet in the world. Even better, they LOVE for Americans to visit and treat us like royalty.
During the pandemic, we had some choices to make...grow or remain status quo. We knew that travel would be changed for some time to come and we needed to prepare ourselves for the future. In 2020, Incentive Travel started to grow by adding the following affiliations:
1. We became ARC accredited.
2. Certified to offer Allianz Travel insurance.
3. Became affiliated with a GDS.
4. Partnered with Travel Leaders Network.
5. Hired a Group Air Specialist to arrange all air travel in house.
6. Partnered with another agency as a Tzell travel provider.
6. Added Specialties to our resources such as Hawaii and Kauai destination specialists along with Fiji...and more to come.
We decided that 2020, despite the global uncertainty would be our launching point to an even greater future. We have grown our affiliations with hotel properties and continued our friendships abroad. A strong network of suppliers is vital to performing our best in offering you the client, a unique and rewarding incentive trip. We pride ourselves on the service we offer before, during and after every trip.
Our goal is not to simply make you and your travelers happy; it is our goal to Amaze you with exceptional attention to detail and a seamless experience. Whether we are behind the scenes or alongside you, our goal is to make YOU shine. While most travel agencies focus their efforts on the individual vacation experience, we are unique in that we have built a thriving business in the GROUP market, focusing on corporate meetings and incentive reward travel to exotic destinations.
With 20 years' experience now, I can honestly say there is no greater sense of accomplishment than to see the joy on people's faces after they experience the trip of a lifetime! We would love to help your company create a memorable trip. Incentive Travel is a smaller company, but we deliver HUGE results.
My Areas of Expertise
Trip of a Lifetime!
My wife and I have had the opportunity to attend many trips that his team has planned for the past 15+ years.
He is excellent with the coordination of itineraries, very personable and offers great customer service.
Always a pleasure to work with him and his team.
Unbeatable Travel Host’s
Top notch travel service
We feel like friends rather than clients!
Only The Best from this company!
Second planned trip with Bill and more to come
always a great destination
Always honest with his opinion on travel locations.
Thank you Steve, it is our pleasure to assist with all of your travel needs!
Exceptional attention to detail.
Starting with the initial planning steps to the completion of all of our journeys, Bill constantly stays in touch and keeps you apprised of any changes that may arise (that never happens when you are dealing with airlines) or any details that may need your attention. Once your adventure begins you can rest assured that every detail from start to finish has been addressed.
Like I always say, "all I have to do is get to the airport on time, everything from there on out is taken care of".
I can say without a doubt that the trips I have had the opportunity to attend, that Bill has organized, have been the best planned, organized, and relaxing vacations I have ever had.
Attention to detail and follow up are top notch!
Bill Wolfington has been our travel agent on two separate occasions. His attention to detail, follow-up and genuine caring ensure that your travel experience meets your expectations and is absolutely amazing. Bill is the absolute best travel agent that we have ever used. He was in constant communication with us at all times. He made every effort to give us the latest travel and flight change information so we could weigh our options. Getting home from Phuket the day the lock down's took pace was no small task but Bill handled it for us and we felt secure every step of the way. We look forward to planning many more trips with Bill and ICM Travel.
Ultimate Professional Meeting Planner
I partnered with Mr. Bill Wolfington on a large corporate VIP group recently. He is a rare breed indeed and is the ultimate professional meeting planner. He is spot on with follow up, great negotiation skills and extremely organized. Always timely in his responses and on property with the client is well prepared for anything that might be presented to him. His personality is fun and he is an all round nice person. Loved working with him and hope to do so again very soon!
Our customers appreciate what you do for them
Thank you so much for another great incentive trip this year! Josh and I had a great time as hosts and we appreciate all your hard work. The way you treat our customers makes our job so much easier when we get home. See you next year!
Every detail was covered!
We wanted to take a moment to thank you for your hard work in planning the incentive trip. We had a wonderful time and, as always, you do a fantastic job of making sure every detail is covered. We always enjoy seeing you and wish you a wonderful 2014. All the best to you and your family!
You NAILED it!!
Billy boy you nailed it! Great, Great job! The feedback has been over the top. Given the short fuse to pull this all together, it was especially impressive. It was great to see you and Laura. Please thank her for me, she was awesome.
Such a great trip and smooth execution.
I just wanted to drop you a note to tell you what a wonderful time Brian and I (and everyone else!) had on the trip. I am just so impressed with how seamlessly put together the whole trip was! We could really see how much time and effort went into all the planning for such a large group of people traveling together. And not only was the planning well thought out it was obviously executed very smoothly. We really couldn't have asked for better hospitality. Bill, you and Laura made all your careful work look effortless! Thank you so much for answering all of our questions and taking such good care of us.
I just wanted to say thank you for yet another wonderful trip this year. April and I are already looking forward to the next!
You went the EXTRA mile!
Bill, thanks again for going the extra mile for Shari and I. I know with 460 people arriving it was a crazy time at the ship, but you went far above the call of duty and made our trip a success!!!! I promise we will never leave our passport at home again!
Seamless performance with a large group!
You would think taking care of a group of 1,000 passengers with hundreds of deviations would be a difficult task, but not when working with Bill Wolfington at Incentive Travel. His expertise and knowledge of the group requirements, expectations as well as the destinations the group was traveling to, made it a joy and seamless to work with him. Not only did he cater to the needs of his clients but also understood the needs of the airline. I am looking forward to working with Bill again for his future groups.