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Bill Wolfington

Rapid City, Michigan Travel Agent
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Bill Wolfington

Bill Wolfington

Rapid City, Michigan Travel Agent
A Full-Service Travel Leaders Associate Agency
Years of Experience: 19
10 Reviews | 100% Recommended
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Incentive Group Specialist

Beautiful Fiji ~ Denarau Island
Beautiful Fiji ~ Denarau Island

I have lived in Michigan my entire life, apart from 2 years in the Army stationed with the 101st Airborne Division as a Military Police Officer. After receiving an honorable discharge, I enrolled in college and graduated with a degree in Digital Electronics Technology, but my future would find itself in the sales arena. The idea of selling products or services that generated happiness for others was a big attraction and how I would ultimately find my way into the Travel business after 18 years in sales.

it was 1999 and it all started when I was called by a Travel Agency owner about assisting on a trip overseas with a large group of travelers. I jumped at the new opportunity, although I had no clue what I was doing! After 3 years of "on-the-job training" I knew this would be my new career path, so my wife and I decided to purchase the company. A scary time, but anything worthwhile always comes with a bit of fear.

We started slow and decided that groups would be our specialty. The first major group trip was to Maui with 275 people and in our first year. We learned a LOT!!! We also made some lifelong friends and earned a client that has been with us for 17 years now. We look at each group as a relationship building opportunity. Every attendee is treated as if they were the only people on the trip, which makes them feel special. 

Over the past 17 years, we have been Blessed to assist groups as small as 30 people to as large as 1,000. From Puerto Rica to Fiji, Sydney, Singapore, Bali and Portugal. We have taken people too many exotic destinations, not only once but several times. Whether it is a southern Caribbean cruise or a beach get away to Grand Cayman, we can do it.

We are often asked " what is our favorite destination? That is such a tough question to answer because we really love everywhere we have taken people and many of the places also became family vacation spots. Costa Rica, Kauai, Maui and Grand Cayman are all destinations that we have made great friends in and frequently visit. Fiji is spectacular, and wr had a group of over 800 people there for 2 weeks. The people of Fiji are simply the kindest, humblest people you will meet in the world. Even better, they LOVE for Americans to visit and treat us like royalty.


We decided that 2020, despite the global uncertainty, would be our launching point to an even greater future. We have grown our affiliations with hotel properties and continued our friendships abroad. A strong network of suppliers is vital to performing our best in offering you the client, a unique and rewarding incentive trip. We pride ourselves on the service we offer before, during and after every trip.

Our goal is not to simply make you and your travelers happy; it is our goal to Amaze you with exceptional attention to detail and a seamless experience. Whether we are behind the scenes or alongside you, our goal is to make YOU shine. While most travel agencies focus their efforts on the individual vacation experience, we are unique in that we have built a thriving business in the GROUP market, focusing on corporate meetings and incentive reward travel to exotic destinations.

With 20 years' experience now, I can honestly say there is no greater sense of accomplishment than to see the joy on people's faces after they experience the trip of a lifetime! We would love to help your company create a memorable trip.

Incentive Travel is a smaller company, but we deliver HUGE results.


Certified ASTA Travel Agent
Certified Group Travel Specialist
Hawaii Destination Specialist
Kauai Destination Specialist
Fiji Islands Destination Specialist

My Travel Stories

Kauai Napali coast sail with dolphins
Fiji ~ Tokoriki island departure
Whitewater rafting in Fiji An incredible experience!!
Fijian welcome and Kava ceremony
Fiji ~ 2017
Iconic opera house
Sydney ~ 2017
Waimea canyon

My Reviews

Rating: 5 10 Reviews | 100% Recommended

Unbeatable Travel Host’s

Reviewed By Kyle R - ALBUQUERQUE | Traveled to Hawaii ~ USA
My wife and I have had the pleasure of attending many trips Bill and Laura Wolfington have planned over the past 15+ years. Without fail we have found their entire team to be friendly, engaged, knowledgeable of the area we have traveled to and genuinely fun to travel with. You cannot travel to so many destinations without a few “challenges” along the way. When those inevitable challenges have come along, we have found Bill, Laura and their team to be the first ones jumping in to help. I can confidently recommend Bill and Laura as the host to your next travel destination.
I would recommend this agent to my family and friends
11 of 15 people found this review helpful
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Only The Best from this company!

Reviewed By Terri O. - Durango, Colorado | Traveled to Fiji ~ South Pacific
Bill has been our travel agent for over 15 years. Their trips never disappoint. Always the best service. They’re very conscious about our interests and always make us feel like we’re the only client. I definitely feel spoiled to get to work with him and his great team!
I would recommend this agent to my family and friends
10 of 14 people found this review helpful
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Trip of a Lifetime!

Reviewed By Fred L. Tucson - Tucson, AZ | Traveled to Australia ~ Australia & New Zealand
We cannot say enough great things about Bill Wolfington and his team!
My wife and I have had the opportunity to attend many trips that his team has planned for the past 15+ years.
He is excellent with the coordination of itineraries, very personable and offers great customer service.
Always a pleasure to work with him and his team.
I would recommend this agent to my family and friends
11 of 18 people found this review helpful
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Top notch travel service

Reviewed By AK - Ventura, California | Traveled to Costa Rica ~ Central America
I have been working with Bill for over 3 years now, doing many trips. He is always so prompt when i have a question and very patient when i am needing answers! The trips have never disappointed!! Always 5 star hotels & destinations!
I would recommend this agent to my family and friends
9 of 14 people found this review helpful
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Second planned trip with Bill and more to come

Reviewed By dmayne51 - Mountain Home, ID | Traveled to Thailand ~ East and Southeast Asia
Bill is a follow thru kind of guy. He never leaves you wondering what comes next. He is a wonderful communicator and has always more the met our expectations.
I would recommend this agent to my family and friends
8 of 12 people found this review helpful
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We feel like friends rather than clients!

Reviewed By Bob & Arie W - Boise ID | Traveled to Fiji ~ South Pacific
We have been fortunate to attend many trips that Bill and Laura have planned (possibly as many as 10). Bill and Laura's attention to every detail combined with their meticulous pre-planning/research always provides their clients with a pleasant and relaxing experience. Bill and Laura make us feel like dear friends rather than clients. They are always easily accessible during the trip and usually can be found dispensing local tips, dining referrals and excursion suggestions. On the rare occasion that something goes wrong (I had to think really hard to remember if this has ever happened) they are pro-active and professional in handling it so the client's vacation disruption is minimized.
I would recommend this agent to my family and friends
10 of 17 people found this review helpful
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always a great destination

Reviewed By Danny - scottsdale | Traveled to Costa Rica ~ Central America
On top of every details
I would recommend this agent to my family and friends
8 of 13 people found this review helpful
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Exceptional attention to detail.

Reviewed By Happy traveler - Boise, Idaho | Traveled to Costa Rica ~ Central America
I have had the pleasure of experiencing several trips and excursions that Bill and his team have planned and organized over the past several years.
Starting with the initial planning steps to the completion of all of our journeys, Bill constantly stays in touch and keeps you apprised of any changes that may arise (that never happens when you are dealing with airlines) or any details that may need your attention. Once your adventure begins you can rest assured that every detail from start to finish has been addressed.
Like I always say, "all I have to do is get to the airport on time, everything from there on out is taken care of".
I can say without a doubt that the trips I have had the opportunity to attend, that Bill has organized, have been the best planned, organized, and relaxing vacations I have ever had.
I would recommend this agent to my family and friends
8 of 15 people found this review helpful
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Reviewed By Cathy - Orange | Traveled to Fiji ~ South Pacific
Very kind and friendly, will go above and beyond to your request in changes.
Always honest with his opinion on travel locations.
I would recommend this agent to my family and friends
7 of 15 people found this review helpful
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Great Trips

Reviewed By Steve H - Casa Grande, AZ | Traveled to Fiji ~ South Pacific
Bill is the perfect host. Always willing to assist in any needs we may have.
I would recommend this agent to my family and friends
Bill Wolfington responded:
Thank you Steve, it is our pleasure to assist with all of your travel needs!
8 of 17 people found this review helpful
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My Travel Experience

Places I’ve personally traveled to or destinations I’ve booked for my clients.

Customer Testimonials

Attention to detail and follow up are top notch!

Bill Wolfington has been our travel agent on two separate occasions. His attention to detail, follow-up and genuine caring ensure that your travel experience meets your expectations and is absolutely amazing. Bill is the absolute best travel agent that we have ever used. He was in constant communication with us at all times. He made every effort to give us the latest travel and flight change information so we could weigh our options. Getting home from Phuket the day the lock down's took pace was no small task but Bill handled it for us and we felt secure every step of the way. We look forward to planning many more trips with Bill and ICM Travel.

Provided by Doug & Judy M. Mountain Home Iowa

Ultimate Professional Meeting Planner

I partnered with Mr. Bill Wolfington on a large corporate VIP group recently. He is a rare breed indeed and is the ultimate professional meeting planner. He is spot on with follow up, great negotiation skills and extremely organized. Always timely in his responses and on property with the client is well prepared for anything that might be presented to him. His personality is fun and he is an all round nice person. Loved working with him and hope to do so again very soon!

Provided by Josephine V. Paso Robles CA.

Our customers appreciate what you do for them

Thank you so much for another great incentive trip this year! Josh and I had a great time as hosts and we appreciate all your hard work. The way you treat our customers makes our job so much easier when we get home. See you next year!

Provided by Josh & Julia S. Boise ID

Every detail was covered!

We wanted to take a moment to thank you for your hard work in planning the incentive trip. We had a wonderful time and, as always, you do a fantastic job of making sure every detail is covered. We always enjoy seeing you and wish you a wonderful 2014. All the best to you and your family!

Provided by Randy & Dawn D. San Diego CA

You NAILED it!!

Billy boy you nailed it! Great, Great job! The feedback has been over the top. Given the short fuse to pull this all together, it was especially impressive. It was great to see you and Laura. Please thank her for me, she was awesome.

Provided by Don R. PHX, AZ

Such a great trip and smooth execution.

I just wanted to drop you a note to tell you what a wonderful time Brian and I (and everyone else!) had on the trip. I am just so impressed with how seamlessly put together the whole trip was! We could really see how much time and effort went into all the planning for such a large group of people traveling together. And not only was the planning well thought out it was obviously executed very smoothly. We really couldn't have asked for better hospitality. Bill, you and Laura made all your careful work look effortless! Thank you so much for answering all of our questions and taking such good care of us.

Provided by Brian and Joni G. ABQ, NM.

Amazing trip!

I just wanted to say thank you for yet another wonderful trip this year. April and I are already looking forward to the next!

Provided by Brian & April H, El Paso

You went the EXTRA mile!

Bill, thanks again for going the extra mile for Shari and I. I know with 460 people arriving it was a crazy time at the ship, but you went far above the call of duty and made our trip a success!!!! I promise we will never leave our passport at home again!

Provided by Tom and Shari W. Los Angeles CA.

Seamless performance with a large group!

You would think taking care of a group of 1,000 passengers with hundreds of deviations would be a difficult task, but not when working with Bill Wolfington at Incentive Travel. His expertise and knowledge of the group requirements, expectations as well as the destinations the group was traveling to, made it a joy and seamless to work with him. Not only did he cater to the needs of his clients but also understood the needs of the airline. I am looking forward to working with Bill again for his future groups.

Provided by Marie Y, FIji Airways