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Heather Cross

Brooklyn, New York Travel Agent

An independent agent with KHM Travel Group in Brunswick, OH, a Travel Leaders Network affiliate agency

New York City and Family Vacation Consultant

I am a passionate traveler and researcher who understands how important your vacation time is to you. My role is to help make sure that we find the best vacation for your needs, dreams and budget.

Since 2002 I’ve been the expert behind New York City Travel on About.com, and I have spent the last twelve years exploring New York City and sharing my discoveries with millions of readers. I will share my first-hand experiences, secrets and even my mistakes with you to help you experience all that New York City has to offer.

I’ll help you figure out what kind of vacation best suits your family’s interests and budget and make sure that you have everything you need to enjoy exploring the world together.

Multi-generational trips are a wonderful way to spend time together and I can help you find great options that will please every member of the family.  And I always ensure a great trip for everyone from babies to grandparents.  I’ve organized many trips for families, including vacations to:

  • Vieques
  • Belize
  • Costa Rica
  • Mexico
  • Ireland
  • Jamaica
  • Italy
  • Barbados
  • St. Lucia
  • Puerto Rico

When I travel, I want to make sure that I enjoy the unique sounds, sights and tastes of my destination. I want to feel like I’m getting a good value for my money. I want to be comfortable and make sure that I’m prepared, yet still want to have the freedom to explore and make choices on the spur of the moment. And if you book your vacation with me, I’ll apply this same sense of detail and purpose to your vacation plans that I do to my own.

My Reviews

2 of 6 people found this review helpful

A gem of a Travel Agent!

Reviewed By Jen - Brooklyn, NY | Traveled to
Heather is a fantastic travel agent. She planned our trips to Puerto Rico and Florida. She listens to your needs and patiently works with you until she comes up with a well-matched itinerary. She is well-traveled herself and offers a lot of tips and suggestions on what makes sense for your travel needs. I highly recommend her.
I would recommend this agent to my family and friends
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1 of 5 people found this review helpful

Could not have had as good a trip without her help

Reviewed By Jim/ Pam - Atlanta Ga | Traveled to
Heather was very easy to work with and had a great insight into what a family of 6 adults and 2 children would want to do in NYC during Christmas week. Her newsletter provided great suggestions for attractions and her knowledge of NYC took us to wonderful restaurants. Have recommended her to a friend, has already helped plan a trip
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

So helpful, even when I had changes

Reviewed By Media Medusa - Pennsylvania | Traveled to
Heather helped me book flights and hotels to append a tour I was taking to Scotland. She was so accommodating, even when I had changes. If I had a last minute change that couldn't be accommodated (because I waited too long!), she had alternatives for me. She was just so helpful and easy to work with!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Great Service and Care

Reviewed By HugCro - North Wales Pa, | Traveled to
Heather was very helpful in arranging my trip to Chicago. She found me a great hotel within my price range and was very helpful in helping me navigate the airlines and airports as a handicapped person. I had great comfortable seats and the airline was vey helpful. Thanks Heather for your great help!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Stress free vacation planning

Reviewed By Repeat Customer - Toronto | Traveled to
After a short chat with Heather where we discussed our preferences and wish list for the trip, Heather took care of all the arrangements. We got on a flight with just the itinerary that she prepared. The hotels were top notch and we saw every single animal that we wanted to see.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Attentive, Upbeat and Knowledgeable

Reviewed By Sara - New York, New York | Traveled to
Heather did a terrific job of booking and planning our trip. The place was perfect for all of us - 3 generations - and everyone had a fabulous time. The flights she booked were well-timed, the pick-ups and drop-offs were also on time and helpful. Heather responded to my questions and concerns before the trip, quickly and with assurance. The information she gave was accurate and reassuring. Next March I'm hoping to celebrate my husband's 70th birthday party at the same hotel, which will include many reservations and plans. I look forward to having Heather help us with all the details and am confident she'll make it a memorable occasion. I highly recommend Heather for any trips you're planning. I highly recommend Heather!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Great assistance planning our trip!

Reviewed By Fabianni - New York, NY | Traveled to
Thank you Heather for helping us plan our last minute trip to Punta Cana, DR. The kids had a great time at Memories Splash and we can't say enough nice things about the resort and the staff.... can't wait to book our next family vacation with you! Your service was very accommodating to our needs, you were always available to answer all of our questions. Thanks again!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Made vacation planning a breeze

Reviewed By Kate - Brooklyn, NY | Traveled to
Heather made planning our vacation seamless. She took the time to understand what were looking for and worked within our budget and needs to find some great options. We will definitely reach out for our future vacations.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Research Rock Star for our Disney Trip

Reviewed By MCS - United States | Traveled to
Heather Cross provided enormous help in planning our Disney Trip. Getting us desired fast passes, restaurant reservations and general advice on keeping three different age groups happy was no easy feat but Heather managed it. We had no idea that a successful Disney trip required strategic planning but I can't emphasize enough - it does! We were lucky to have Heather on the case!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Heather planned our perfect honeymoon!

Reviewed By Dave - Breckenridge, CO | Traveled to
Heather was instrumental in planning our perfect honeymoon. My wife and I were overwhelmed with wedding planning and could not decide where to go. We had a few ideas like a budget and that we wanted to go to a beach, go surfing, maybe do some yoga and be somewhere unique and/or adventurous; someplace nice but also off the beaten path. Heather started with recommendations in Panama, Portugal and Costa Rica. We chose Panama and then Heather helped us choose our resort from there, giving us multiple options along the way. She saved us so much time by not having to review Tripadvisor reviews for countless hotels and resorts in a foreign country we'd never been to. Heather was amazingly helpful when our first flight got cancelled due to a mechanical issue. We were concerned about our driver in Panama not knowing our flight time changed. I called Heather immediately, and she assured me she'd get it taken care of, and she did. The best! I really don't think we could have come up with such a unique and fun trip for our honeymoon. Now we have the most amazing memories and photos from our first international trip as a married couple. Knowing Heather was always available through our trip gave us so much peace of mind while travelling in another country. I could not recommend Heather enough, and don't know if I'll ever plan another trip without her. She's knowledgeable, friendly, and professional. Thanks Heather!!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Made our anniversary trip a breeze!

Reviewed By Carolyn - New York, NY | Traveled to
We worked with Heather to book a trip to Mexico for our 10 year anniversary. We had been talking about doing something fun but with two kids and busy lives, neither of us had a moment to plan everything. Heather helped us zero in on Mexico and presented us three options. They were all well researched and were great options. We ended up choosing the all-inclusive Secrets and had a really special trip. We had a wonderful, memorable vacation and we really owe that to Heather and her expertise and hard work on our behalf.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Made fantastic recommendations and was there when we needed her.

Reviewed By jesse - brooklyn, ny | Traveled to
Heather helped me find the perfect location for my first vacation with a toddler. She also was at the ready to help when our flight got canceled last minute. can't recommend her enough!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Heather was great to work with - gave us lots of options

Reviewed By Jillian - Brooklyn, NY | Traveled to
Heather was really easy to work with, including accommodating our evolving ideas as to what we wanted. She understood our needs with multiple kids, etc, and gave us lots of options (but not too many to overwhelm me). She checked in at appropriate times and updated us as needed. She made the process smooth and seamless.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Wonderful service and recommendations!

Reviewed By Brooklyn Mommy - United States | Traveled to
Heather helped our family plan a spring trip to Florida. We had specific requirements since we had two small children, and Heather was so resourceful in providing a range of options within our budget. She was available to talk through considerations and did not hesitate to reach back out to the properties to get answers to our questions. Heather handled arrangements for all logistics of the trip (car, flight, hotel) and personally delivered the vouchers to my apt before the trip. I'd definitely recommend Heather to anyone looking to plan a get-away!
I would recommend this agent to my family and friends
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