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Carol Horner

Virginia Beach, Virginia Travel Agent

Your Travel Advocate

For more than 30 years, travel has been more than my profession — it's been a way of life. During college I began working part-time in a travel agency in order to do filing and answer the phones. As a travel consultant, I work with clients who are looking for extra special experiences with a high touch. I know where luxury meets adventure, and I provide expert recommendations for every destination I book.

My Travel Specialties

The Temple in Jerusalem

Israel and The Holy Land

A journey to Israel is a journey to a place where the past and present call out to travelers in astonishing ways. There are layers of meaning everywhere you turn in this intense land, and why not? This land and ... Read more from my Israel and The Holy Land bio.
Bamberg City Hall on an island

Cruising the Heart of Germany on Viking Njord

Sailing Europe on a river cruise has always been on my list, but sailing the heart of Germany in November could not be resisted. Germany know for their Christmas markets and shops is a wonderful time of year to visit Germany. ... Read more from my Cruising the Heart of Germany on Viking Njord bio.

Moorea

Australia, New Zealand S. Pacific Travel Expert

By the time I was married, my husband and I decided to purchase our own agency, and we have dedicated our careers to helping people taking fantastic luxury vacations to incredible destinations across the globe. We have instilled a love of ... Read more from my Australia, New Zealand S. Pacific Travel Expert bio.

My Travel Experiences

A monument in the old Plaza - Prague
The Danube Waltz and Prague
Flying back to Queenstown from Milford Sound
New Zealand
An amazing place
Our Rhine Getaway on the Viking Alruna

The Danube Waltz on the Viking Ingvi

The Danube River brings to mind Mysteries of Central and Eastern Europe.Flowing from Eastern Germany south through Austria, Slovakia, Hungary and on to the Black Sea, The Danube River is a waltz through history.

Our adventure began flying into Budapest, Hungary a day early to enjoy the flavor of the city and prepare for ... Read more from my The Danube Waltz on the Viking Ingvi story.

Adventure In New Zealand "Land Of The Long Cloud"

New Zealand has always been on my bucket list, and finally that adventure has come true. My husband and I arrived in Auckland in conjunction with a Travel Leader International Summit.We stayed at The Langham Hotel a short distance to the Auckland waterfront district. The next few days we explored the ... Read more from my Adventure In New Zealand "Land Of The Long Cloud" story.

Sailing the Rhine Getaway on Viking Alruna

Sailing The Rhine Getaway on Viking River Cruises’ Viking Alruna in May 2016 was a wonderful adventure. But before we departed on the cruise, exploring Basel Switzerland was our goal. Basel is the northern most city that river cruises venture on the Rhine River. The history of the area goes back ... Read more from my Sailing the Rhine Getaway on Viking Alruna story.

Customer Testimonials

Our Favorite Award Winning Travel Agent

We leave most of our travel headaches to our favorite, award-winning travel agent, Carol Horner at Travel Leaders in Virginia Beach. Carol, an old friend and professional travel agent has managed dozens of trips for us from her agency in Kempsville. Carol and Travel Leaders are good at what they do and she has access to discounts and deals we normal people don’t usually see. I like having her on my side when travel-related issues rear their ugly head.

Provided by Mark K. Chesapeake VA

My Reviews

23 of 38 people found this review helpful

Our Wonderful Travel Agent

Reviewed By Beau - Norfolk, VA | Traveled to Costa Rica ~ Central America
Carol is wonderful!!! Her planning and suggestions for travel are just what we needed... Her planning is complete and we know exactly where to go and what to expect. She has excellent ideas and alternatives for seeing a different place.
But when something goes unexpected she is right there to assist and solve the problem..She know when you are suppose to take off and land and if there is a glitch you can count on your email to "bing" with a question from her on your status and follow up solutions. We once missed a tour due to the in country agency mistake and she got our money back.
We have recommended her to our traveling friends and they have all had the same great experience.
You may think that just a travel guide book is enough but you will be missing
some great experiences if you don't talk to Carol and see what her ideas of what additional things to see and do.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you so much for your kind review. I have enjoyed all the vacations I have planned for you and your family and look forward to the upcoming ones. You know you can always count on me. Carol
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18 of 30 people found this review helpful

Best travel agent ever.

Reviewed By The Gordons - Virginia Beach, VA | Traveled to Europe
We have used Carol as our travel agent for many years and have referred many friends to her. Carol has always gone above and beyond with her help, her advice and her dedication to making your trip both easy and memorable.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you for the review. It has certainly been a pleasure to work with you and your family over the years. Carol
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10 of 18 people found this review helpful

Caribbean Dream

Reviewed By Thomas - Virginia Beach, VA | Traveled to St. Lucia ~ Caribbean
Having never booked an international trip before, Carol made the experience as simple as possible. The attention to detail and overview/insight Carol provided us was fantastic. She answered all of our questions thoroughly and often already provided material on the issues before we could think of them. Our stay at the Sandals Regency La Toc was top notch and was an experience both my wife and I will remember always. We look forward to our next trip and can't wait to begin planning it again with Carol and her team.
I would recommend this agent to my family and friends
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Stress free Honeymoon

Reviewed By Maggie and Justin - Dover | Traveled to Amsterdam ~ Netherlands ~ Europe
Carol, I love you and our Honeymoon that you planned for us. We had SO much fun and felt safe the entire time. I am currently working on a detailed review of our trip. We had some fantastic surprises and some informative experiences. I can't wait to plan our next trip with you. We plan on coming back and sending anyone we know your way. Thank you for the BEST, stress free honeymoon I could have asked for.
I would recommend this agent to my family and friends
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Such a great trip

Reviewed By Kathy - Va. Beach | Traveled to Ireland ~ Europe
Carol is the greatest...not only did she plan a great trip for us in Ireland, but she put up with all of my questions lol. She even went the extra mile to make a dinner reservation for us at a castle and notify a B&B that we would appreciate an early check in if possible. I would recommend Carol to anyone making travel plans and will continue to use her for all my travel needs.
I would recommend this agent to my family and friends
Carol Horner responded:
Kathy, Thank you so much for the nice review. I have always enjoyed working with you and look forward to many more. Hearing about your vacation made me want to go back....Carol
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Easy going enjoyable trip

Reviewed By Mike - Charleston, WV | Traveled to Ireland ~ Europe
Carol provided us with an excellent trip experience.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you for your review and glad you had a great trip....Carol
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Hurricane problems

Reviewed By Marian - Virginia Beach | Traveled to Grand Canyon ~ Arizona ~ USA
This was the second tour we booked with Carol, and it’s always a pleasure to work with her. Beyond the actual decision making and booking, we ran into unusual circumstances. It was hurricane season. We especially appreciated her hard work and attention to our particular situation (hurricane coming in
I would recommend this agent to my family and friends
Carol Horner responded:
It was my pleasure to assist you both. Sorry others had issues. You guys are great people and fun to work with.... Carol
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Anniversay trip

Reviewed By Kathy - Chesapeake, VA | Traveled to San Pedro ~ Belize ~ Central America
Carol and her team are always very easy to work with. They are professional and are very comprehensive with all the details when booking our travel arrangements. I have utilized her services for many years and will continue to do so in the future.
I would recommend this agent to my family and friends
Carol Horner responded:
After all your instagram pics and videos makde me put Belize on my short list. Always love working with you both! Carol
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0 of 1 people found this review helpful

Best trip ever

Reviewed By Bren - Virginia Beach Va | Traveled to Jamaica ~ Caribbean
Carol and her staff are always a pleasure to work with. Her knowledge and experience makes picking a place to vacation so easy. She is my permanent travel leader.
Thank you Carol.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you for the review. I have enjoyed with you both and look forward to many more....Carol
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0 of 1 people found this review helpful

1st Susan & Jeff trip

Reviewed By Susan - Atlanta | Traveled to Caribbean
Carol is absolutely amazing to work with! Been working with her for years and she knows what I like and look for when I am traveling. Have never been disappointed with any trip she has put together for me!!
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you so much for taking the time for your review. I have enjoyed working with you over the years...no matter where you are ...lol Carol
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5 of 11 people found this review helpful

We had an absolutely wonderful trip!

Reviewed By Ray - Virginia Beach, VA | Traveled to Rhine River ~ On the River ~ At Sea
Very responsive and helpful. Reaction to requests and questions was prompt and spot-on. Kept us abreast of any changes in our scheduled flights and agenda. Always was pleasant and patient. Will use Carol for all our travel needs.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you for the kind words. I love what I do and I thoroughly enjoyed working with you.; we always had a great time when we met.
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0 of 2 people found this review helpful

A great experience

Reviewed By Buttermaker - VIRGINIA BEACH | Traveled to Rhine River ~ On the River ~ At Sea
Great preparation and insight by Carol . Was followed by a very solid job by Viking. We will definitely use both again.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Viking Rhine trip

Reviewed By Bruce - Waynesboro, VA | Traveled to Rhine River ~ On the River ~ At Sea
This was my first trip via Carol and Travel Leaders. Carol prepared us extremely well with tips and all possible options. There were no surprises or extra charges. Carol handled all aspects of the trip including our air and extra days in Amsterdam again with no extra charges or surprises.

This was a great trip and we will be planning another within 12-18 months.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

It was a trip of a lifetime!

Reviewed By Lefty - Virginia Beach, Va | Traveled to Rhine River ~ On the River ~ At Sea
Carol and her staff were first class from the moment we met them all the way through our planning process and finalization of our documents for our trip I see no way it could have been made any easier for us.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

2nd Awesome Trip to Europe

Reviewed By The 3 Cousins - Norfolk, VA | Traveled to Europe
Carol is so fun and easy to work with! This was our 2nd time working with her on extended (3 weeks) trips to Europe, each including Viking river cruises. All details were taken care of and she made sure we had every piece of documentation we needed before leaving. I had 1 "hiccup" when we missed a connecting flight in Europe. Carol was on top of it as soon as I texted her the situation. She was even up working on rescheduling a tour we had missed at 6:30 AM the next morning! Couldn't ask for a more competent travel agent!
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

Wonderful Adventures

Reviewed By 3 Cousins - Virginia Beach, VA | Traveled to Rhine Valley ~ Germany ~ Europe
Carol is extremely resourceful in finding the best experiences and lodging in both our trips to Europe and the Viking River cruises. She was always available by her cellphone to help us out if things didn't go quite as planned, and gave us alternatives or set them up as soon as they were needed. Her follow up was great, so we never felt "alone" out there! And she is very personable and has a lot of great experiences to plan a memorable trip.
I would recommend this agent to my family and friends
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1 of 4 people found this review helpful

BEST TRIP, VERY FRIENDLY AND WELL TRAINED CREW

Reviewed By PAUL - VIRGINIA BEACH, VA | Traveled to Europe
CAROL GOT IT ALL SET UP AND GOT US THE BEST DEAL AND THE CRUISE WAS GREAT. BEST THING WE DID WAS GOING TOO THE MEET AND GREET WITH VIKING AT HER OFFICE. EVERYTHING WENT AS PLANED. GREAT JOB.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

EXCEPTIONAL VACATION

Reviewed By Lisa - Norfolk,VA | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Working with Carol was a seamless experience in that our bookings and reservations were wonderful. I did not have to worry about following up or wondering what the "next steps" were. Thank you for making our trip a memorable experience.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Great trip with good friends

Reviewed By Alex - Pensacola, FL | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Great experience. No issues with arrangements. Everything was taken care of.
Documentation was presented in a very thoughtful way. I will highly recommend Carol's services. thanks
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

Dominican Republic Trip

Reviewed By Liz - Stuarts Draft, Virginia | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Like always, Carol made our trip experience so easy and wonderful. She's so great to work with and really takes all the guess work away!
I would recommend this agent to my family and friends
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8 of 18 people found this review helpful

Best honeymoon ever!

Reviewed By The Smilsons - Virginia Beach, Virginia | Traveled to Costa Rica ~ Central America
Although I have not worked with any other travel agency or travel agent, I know I don't need to. Carol and the Travel Leaders team was extremely detailed and took every step to ensure we had the best trip of our lives. From the initial planning stage until the moment we were back home from our trip, Carol was just a call or text away. She was genuinely excited for us and our adventure and had great tips for myself as this was the first time I was traveling outside of the country. I was most impressed with her organization and quick response with any question we had (even investigating the name of the small taco hut near the beach in Tamarindo). The two resorts treated us spectacularly and everyone we met was extremely accommodating. Having excursions nearly every day could have been a scheduling nightmare, but everything went off without a hitch! I would not change a thing about our trip and can say with certainty we absolutely could not have done it without Carol.
I would recommend this agent to my family and friends
Carol Horner responded:
You guys were such an amazing couple to work with. I enjoyed the communication and pictures (via what's App) along the way. Best wishes in your future together.
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10 of 22 people found this review helpful

When we use Carol, we absolutely travel better!

Reviewed By Sara - Virginia Beach, VA | Traveled to Orlando ~ Florida ~ USA
I have worked with Carol for years, and have always had an excellent experience. She is efficient, knowledgeable, attentive and friendly. She always has great recommendations for family travel. She is amazing when flights are delayed or cancelled! She is right on top of it and fixes it usually before I can get in touch with her. I can't say enough positive things about Carol and the service she provides.
I would recommend this agent to my family and friends
Carol Horner responded:
Sara, I love the challenge of planning travel for your busy family. It has been so exciting watching your family grow and keeping up with the ever changing needs that entails. Carol
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12 of 26 people found this review helpful

50th Wedding Anniv - Family Cruise - British Isles

Reviewed By Denny & Jo - Suffolk, VA | Traveled to London ~ England ~ Europe
Carol always responds quickly to our questions and inquiries about trips. She provides a lot of information on destinations and spends time going over the itinerary before we leave. Carol always "has our back" if any issue arises when we are traveling; she finds a solution right away. She knows almost immediately if there is a connection issue when flying (sometimes before we do), and she works to find another flight to get us to our destination as soon as possible. Over the years, Carol has arranged dozens of trips for us and our family, and we have never been disappointed. She is like our American Express card - we would not leave home without her.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you for your review. As always I love planning your amazing vacations. Love being your American Express Card.... Carol
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13 of 28 people found this review helpful

Best Professional in the Travel Industry.

Reviewed By Frequent Traveler - Norfolk, VA | Traveled to Europe
Carol is dedicated to her customers and their needs. Her skills and knowledge across many travel sectors (airline, cruise, hotels, rental car) benefit her clients. Carol's friendly personality is easy to approach yet she remains always professional. Even in difficult situation I can count on her to check, follow-up and if needed make changes to my travel. She is a true professional in this industry. Once you have dealt with her, you won't find anyone as good as she is.
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you so much for you review. I love working with you on your international ventures. Carol
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3 of 9 people found this review helpful

Trip of a lifetime

Reviewed By Pam - Virginia Beach, VA | Traveled to Basel ~ Switzerland ~ Europe
Working with Carol Horner at Travel Leaders was an absolute pleasure. From the first meeting she was always very personable, informative, and knowledgeable. She gave us excellent advice and suggestions, since we were first time river cruise travelers, concerning destinations, best time of year to travel, choice of staterooms and more. Closer to departure she provided us with detailed documentation that covered all aspects of the trip so we would know what to expect regarding flights, transfers, accommodations, excursions, etc. In addition, she tracked our travels in order to provide assistance should we have difficulties along the way. Our entire experience from the planning stages with Carol's help to the trip itself was fantastic. The Viking Rhine Getaway River Cruise was the perfect choice for us. The ship and all its crew were wonderful, accommodating any request. We enjoyed visiting all the cities on the river and the guides were terrific. It was a fantastic experience!
I would recommend this agent to my family and friends
Carol Horner responded:
Pam, thank you so much for your review. You guys were wonderful to work with; clients like you make my day!
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3 of 9 people found this review helpful

One of the best trips ever.

Reviewed By Qweenee - Virginia Beach | Traveled to Rhine Valley ~ Germany ~ Europe
Nothing but the best! She is professional, timely in communication, helpful in making planning decisions and just plain fun to work with.She knows the travel industry and saved us many headaches trying to plan it on our own. We would highly recommend her to anyone wanting a seamless experience planning their next trip!
I would recommend this agent to my family and friends
Carol Horner responded:
Thank you so much for your review. I really enjoyed working with you guys; maybe you all cruise with us when I plan my next group cruise on Viking.
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10 of 23 people found this review helpful

Best TRIP"S" we have had since Carol as our agent!

Reviewed By Kelly - Branchville, Virginia | Traveled to Costa Rica ~ Central America
I have used Carol for almost 10 yrs! She keeps me on file and knows the type of vacation's we (friends/fam) like to enjoy!(Budget/ quality /entertainment/atmosphere/resort type) I have never been disappointed going to places I have never been before. I have been on several cruises (3 or more) using her services, and 4 times at a reasort! We loved one resort so much we got some family members to return to get married there and we went again. We have recently returned from Costa Rica-RIU Palace... Again we are planning to return but stay 7 or 8 days next year. Carol is always on point! She will be our travel agent until she is no longer in service.
Oh-and the personal services you receive are the best ever. About 2 weeks before your trip you will receive a packet and a little binder with tips on your travel, about your destination, airport layouts-and private airport teansfers etc. And you get a personal note upon your return and she appreciates feedback-(-or+)
I would recommend this agent to my family and friends
Carol Horner responded:
Kelly I cannot believe we have worked together for 10 years.... wow. I always love seeing your pictures while on those wonderful vacations! Carol
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10 of 25 people found this review helpful

Super trip on Viking River Cruise, European Tour

Reviewed By Grapeape - Chesapeake, VA | Traveled to Europe
Friendly, knowledgeable and very helpful. Carol, works hard to find each item that will make your trip a special event for you. Whether it's flights, cruises or resorts she makes sure you are kept up to date on itinerary changes, transfers or any other matter that may impact your travel.
Carol cares about your comfort and enjoyment and is well versed in providing a great plan that fits your time line and budget. If there is a question that you have regarding travel, she knows from her travel experience or knows who t contact to get the right answer for you.
I would recommend this agent to my family and friends
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10 of 26 people found this review helpful

Awesome Aniversary

Reviewed By Frankie - VA | Traveled to Kauai Island ~ Hawaii ~ USA
Carol listened to what we wanted and our vacation surpassed expectations. She asked questions that we had not even thought of.
I would recommend this agent to my family and friends
Carol Horner responded:
Frankie, Thank you for your review. I really enjoyed planning your "out of the box" anniversary trip. Carol
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7 of 21 people found this review helpful

An Italian Adventure

Reviewed By Sharon's and Marc - Virginia Beach, VA | Traveled to Italy ~ Europe
My husband and I booked an anniversary trip,to Italy. Carol was amazing. We used another local travel agency before to book a trip to Hawaii for our last anniversary, and that agency did not come close to what Carol did for us. Her attention to detail, her work to make sure everything ran smoothly for us was amazing. We have not been abroad for over 30 years and were very nervous about our trip. Carol had the patience to take multiple phone calls, and set up multiple meetings with us (she even scheduled them before her normal office hours to accommodate our work schedules.)

I have never worked with anyone who followed our trip step by step to ensure that we had no hiccups. We take trips every two years and we will, without a doubt, without one s cond of hesitation, user Carol again.

Sharon and Marc Davis
I would recommend this agent to my family and friends
Carol Horner responded:
Sharon & Marc Thank you so much for your review. It was a pleasure to plan such a wonderful adventure for you both. I look forward to our next holiday planning.
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8 of 23 people found this review helpful

Outstanding Vacation!

Reviewed By Guy - Suffolk, VA. | Traveled to Mexico ~ Mexico
I have worked with Carol and her team at Travel Leaders since moving to the Hampton Roads area in 2010. As a small business owner there just isn't the time it takes to book travel and prepare yourself for a trip. That's where Carol and her team come in and shine every time. From the seamless travel packages they provide to the outstanding customer service. I simply won't travel without the professional assistance from Carol and Travel Leaders.
I would recommend this agent to my family and friends
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