West Africa Destination Manager
During the past 15 years working in West Africa Tourism, my passion for Africa Travel has grown with every traveler I meet and with every travel professional with whom I come in contact.I have traveled to every region of this vast continent; Southern, Northern, East and to most countries in West and Central Africa.
I was born in the small village of Yorosso, in the Sikasso region of southern Mali, and studied languages at the University of Bamako. My first job in tourism was as the overnight reservation manager in a small hotel where I quickly mastered the delicate art of delivering superior customer service even to the most demanding customers.
This first exposure in tourism led to experiences in every aspect of the industry, from tour leader to driver, tour planner to events manager, to interpreter, keen listener, consensus builder and self-appointed West Africa tourism ambassador. I have developed solid relationships throughout the travel industry, not only in West Africa but throughout the continent, and I try to always deliver at least a little more than we promised. I have learnt to listen carefully to travel professionals and customers alike then make them happy that they agreed with my suggestions; I have learnt to listen to my direct reports and concur when their ideas are better than mine.
Here at Continent Tours we pay attention to the small details which helps us to deliver superior services even in the most challenging circumstances. We treat every inquiry and every customer as if it is our last, as if it they are our most important, because they are, the result, our customers return to us again and again.
I will be happy to share client testimonials with you for the tours and services I have arranged for customers.