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William Rook

Culpeper, Virginia Travel Agent

An independent agent with KHM Travel Group in Brunswick, OH, a Travel Leaders Network affiliate agency

Master Cruise Counsellor

Out view saling into Nassau, The Bahamas
Out view saling into Nassau, The Bahamas

I started taking cruises in 2009. Since that first one, I have been on 18 more. I have taken short, medium and long length cruises from a 3 to 14 days including cruises to The Bahamas, Bermuda, Alaska, The Caribbran as well as a full transit of the Panama Canal.  I enjoy not only the destinations but the cruise ships themselves as they continue to add exciting new features and entertainment.  I have sailed on multiple cruise lines including Carnival, Royal Caribbean, Norwegian, Princess and MSC. Cruising is a passion for me and it is this passion that has become the cornerstone of my agency knowledge and desire to help my clients experience the best cruise vacation possible.

I have been in the travel business for more than 5 years selling cruises and land vacations. I hold multiple Cruise Line Certifications and I am also a CLIA Certified Master Cruise Counselor. Requiring up to 4 years to achieve, this certification is no easy task, and to obtain it shows my commitment and desire to ensure that you are getting the best value for your money. Don't just take a cruise, take a memorable vacation that just happens to be on a cruise ship.

Don't just dream it, live it!™

My Reviews

3 of 4 people found this review helpful

Customer Service / Follow Through

Reviewed By Chase - VA | Traveled to
Though Wil put together an awesome trip for my family and I to go back to Seattle Washington to visit my family, this is not what I want to comment on. With that said, the flights and rentals were great and we didnt have a thing to worry about, we just showed up and had fun !! The customer service scenario I want to point out is something I only can get by working with Wil and that NO other internet-do it yourself travel planning can do for you. My parents visit a few times per year and when they do, they take a military flight (hop) into a local military base. These flights can change at any time so we never have an exact time when they will arrive. We had a flight where they were coming in after midnight landing in Dover Delaware. Wil had set up a rental car service for them, so upon arrival they could drive to our house. Now this is no big deal right? As it turns out my parents flight was cancelled and the rental car had to be cancelled before midnight in order to avoid paying the entire rental fee. The long story short is this, had I used Hot Wire or Expedia, I would have lost the money for the entire rental. But in this Case, Wil spent over an hour on the phone with the rental outfit to ensure that they did not charge me for the rental services. Lets face it, Wil did not have to do that, he is not making any commission on a 1 day rental car, but he cares about his customers and he will go out of his way to ensure that you are treated fairly and have a great time. Thanks again Wil for all that you do for your customers. You are the one stop shop for this family, I don't even bother wasting time shopping on the internet when we want to travel, I simply pick up the phone and talk to Wil, a live person who can answer my questions and understand what it is that we are trying to accomplish. I highly recommend you close the laptop and pick up the phone. Wil cares not only about getting you the lowest price but your entire experience. Thanks Wil!
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful

Responsive and Helpful

Reviewed By Karen R - Venice, FL | Traveled to
This was the first time using Wil as a travel agent and we have already signed up with him for another cruise in March 2016. This cruise was a biggie - New Zealand and Australia. Everything went off without a hitch, every question we had was answered quickly, no matter the hour of day, and he managed to get us some extra onboard credit.
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful

Wil is a one stop shop for vacations

Reviewed By Kay L. - Victoria, VA | Traveled to
Wil organized our friends and family cruise and took care of everything. He made sure we had all of our documents in order and helped with online check-in for those that needed it. He was always available and just a phone call away for any and all questions. He even arranged for some extra goodies in our cabins. We will definitely use Wil again for our family vacations.
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful

Stress Free Vacations Ahead!!

Reviewed By DT - Blackstone, VA | Traveled to
Wil provided me with all the information that I needed in a prompt accurate manner. Even while on the cruise I had a question and received an immediate response from him. Could not ask for a more receptive and friendly travel agent! Already booked my next cruise with him!
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful

Wil gives me the best value on my vacations

Reviewed By FD - Chester, VA | Traveled to
Wil is a great travel agent. He always takes the time to learn exactly what we are looking for in a vacation so that we get the best value for your money. He will work to get you the best deals available. I have used Wil for multiple vacations including land based and cruises. Book with Wil and you will not be disappointed.
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful

He made planning our trip a breeze

Reviewed By crestedchris@gmail.com - Madison, Wi | Traveled to
While Will specializes in cruises, he was also awesome helping us book a trip to Florida. He found us better fares than I could find online and he made sure we knew all of the available options. We saved money AND received outstanding service. Will is very knowledgeable, friendly and quick. Searching on the Internet for deals is a lot of work and you're never sure if you really got the best deal. Don't bother with those headaches, leave the job to Will and you'll be happy you did.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Cruise Wedding

Reviewed By Wedding - Upstate SC | Traveled to
Our granddaughter decided on a cruise wedding from out of Charleston. Wil did such a great job of putting it all together for the family. It was a wonderful way to get the whole family of both sides together and celebrate. I would highly recommend this as a fantastic wedding venue.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Big Family Cruise

Reviewed By SAC - VA | Traveled to
Wil answered every question I asked him and did it quickly. If he didn't know the answer, he found out quickly and even answered questions while he was not at work. He did a great job and I would definitely recommend him to my friends and family and anyone reading these reviews!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

We had an EPIC time on our EPIC cruise.

Reviewed By Alan - Virginia | Traveled to
Wil did an amazing job planning our Norwegian EPIC family cruise.  Some of us had more onboard credit than we could use.  The added amenities were a nice touch.  We will definitely use Wil to book our future vacations.  Great job, Wil!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Wil did all the work and we had all the fun

Reviewed By Shawn F - Amelia, VA | Traveled to
Wil arranged our family beach vacation and it was great. He did all of the work and we had all of the fun. He was even able to locate a "pet friendly" hotel for us so we could bring our dog along. Thanks, Wil!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

He did all the work!!

Reviewed By Billie - Killeen, TX | Traveled to
Wil makes going on a cruise super simple. I let him know what I wanted and he made it all happen. Not only that, there was a nice little gift of champagne for me and my husband and chocolate covered strawberries for the kids when we got to our rooms. I have, and will continue, to book all my trips with Wil.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Wil made the planning easy and did it all.

Reviewed By Dean - VA | Traveled to
Wil did an excellent job on our Alaskan cruise. Travel arrangements, hotel, entertainment and shore excursions were excellent. He is our Number 1 travel agent. We have arranged cruises through him such as the Panama Canal, Bermuda, Bahamas, Caribbean and others. He has done an excellent job on each and every cruise. Thanks Wil for all that you do.
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Very Helpful and professional

Reviewed By nonny - Las Vegas, Nevada | Traveled to
Will was a great help in planning and executing this trip for 50 + residents. He helped from beginning to end and made sure everything was in order. Our trip went smoothly and the residents were extremely happy. Thanks Will
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Awesome Help on travel when you need it

Reviewed By Erica - Madison, VA | Traveled to
Considering I've used Wil 5 to 6 times already each and every time it was easy to book our trip. we always got us the best deal that he could get. We actually have another GROUP vacation coming up in may 2016 in Jamaica that we book thru Wil. ( Cain Wait ) He will always be my go to guy if i need to book any trip :-) Thanks again Wil
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Made our honeymoon planning a breeze!

Reviewed By Jeff - Brandy Station, VA | Traveled to
Leading up to our wedding in October 2014, we knew the Dominican Republic was the desitnation we sought after. After discussing with Wil, he presented the options that fit our budget. After picknig our selection, Wil made sure that everything was taken care of and that all we had to do was enjoy our honeymoon. Everything went perfectly and smooth. We even got premier service and gifts when we arrived thanks to Wil!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

One Call to Wil and I left the planning to him

Reviewed By PT - Crewe, VA | Traveled to
Wil did all the planning for a cruise with family in VA and NY. We did nothing but get on our planes and meet up at the airport in FL for a wonderful vacation. He got us our plane tickets, hotel rooms and booked the best cruise. We even received on board credit and other special amenities that we received when we booked through Wil. He also lined up great shore excursions. We had a wonderful time and so many memories. I have booked several trips through Wil and never had any problems. He was on top of everything and always got us the best deals. I will be booking more trips with Wil in the future. Best Agent Ever!!!!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

Couldn't have been easier!

Reviewed By Mike - Fredericksburg, Virginia | Traveled to
Took a cruise in December with 9 other friends. Wil took care of all the details, great about communicating what to expect, what to do on board and excursions. Even had a planning/info session with us. On-board perks were a plus! Wil's knowledge, support, personal attention, concern and follow-up was top notch. Working on our next cruise with him! Definitely took time to get to know us, our likes and dislikes and making the next adventure even easier!
I would recommend this agent to my family and friends
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0 of 4 people found this review helpful

He was excellent in helping us get the most out of our trip

Reviewed By Shelly - Nunda NY | Traveled to
Wil made it easy to book our trip and he also got us the best deal that we could get. We will use Wil again in the near future. The cruise we went on also was awesome. Thank you Wil
I would recommend this agent to my family and friends
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0 of 5 people found this review helpful

I did not have to waste time looking for price drops

Reviewed By JB - Virginia | Traveled to
All I had to do was say when and where we wanted to go and be took care of the rest. I did not have to wait for an airfare drop it was all taken care of.
I would recommend this agent to my family and friends
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