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Mike SantaLucia

Hamburg, New York Travel Agent
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Mike SantaLucia

Mike SantaLucia

Hamburg, New York Travel Agent
An independent agent with Nexion, LLC in Irving, TX, a Travel Leaders Network affiliate agency
Years of Experience: 11
30 Reviews | 100% Recommended
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Agent Specializing in Norwegian Cruise Line

After over 10 years as a travel professional, it’s important to me to form strong, honest relationships with my clients. I get to know their wishes, wants, and needs; then I match them to the ship and itinerary that fits them best. I also believe in having a strong relationship with the products I sell, and I definitely have that with Norwegian Cruise Line. I previously served for two years on their travel agent advisory board, where I got to know their leadership team very well. All I can say is, the company has great people both onboard their ships and off. I’ve sailed with them over 20 times, and I personally know the officers on several ships, which makes it easier for me to help my clients. Bliss, Escape and Joy are amazing ships, particularly for multi-generational families of all sizes. My favorite NCL ship, however, is the Pride of America, which sails only in Hawaii. Hands down, that Hawaiian itinerary is one of the best in cruising.

My Travel Specialties

Hawaii, Ireland, Europe & Cruise Specialist

Waikiki Beach, Oahu
When my wife and I opened SantaLucia Travel, our primary ambition was to help people see the world while making memories with the people they love. Whatever your travel dreams, we put our expertise and passion for the industry to good... Read more from my Hawaii, Ireland, Europe & Cruise Specialist bio.

Agent Specializing in Norwegian Cruise Line

NCL Pride of America sailing out of Honolulu, Oahu
After over ten years as a travel professional, it’s important to me to form strong, honest relationships with my clients. I get to know their wishes, wants, and needs; then I match them to the ship and itinerary that fits them... Read more from my Agent Specializing in Norwegian Cruise Line bio.

CERTIFICATES & AWARDS

Certified Travel Associate (CTA)
Elite Cruise Counselor (ECC)
CLIA Elite Cruise Counsellor (ECC)
Luxury Cruise Specialist (LCS)
Certified Travel Associate (CTA)
Luxury Cruise Specialist (LCS)
Hawaii Destination Specialist
Disney College of Knowledge Graduate

My Reviews

Rating: 5 30 Reviews | 100% Recommended

Best trip of our lives

Reviewed By Anthony and Viviana - Telford | Traveled to Playa Mujeres ~ Quintana Roo ~ Mexico
Mike was extremely helpful. He helped us plan our honeymoon to meet our specific needs, and found us the perfect vacation spot. He was always prompt in getting back to us to answer our questions, and touched base with us several times leading up to the trip with specific advice to make our travel easier. He also took the time to set up a package for our honeymoon that made it extra special. We were referred to Mike through a mutual friend, and we're glad we went through Mike to book our trip because it far exceeded our expectations and truly was the best trip of our lives.
I would recommend this agent to my family and friends
19 of 30 people found this review helpful
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Four girls in the Emerald Isle.

Reviewed By Lynne - Hamburg, NY | Traveled to Ireland ~ Europe
Mike SantaLucia organized our family trip to Ireland and did a superb job. He kept our interests in mind when planning out everything. His guidance and suggestions as to the choice of airlines, the hotel accommodations and places of interest to see helped us make the most out of our trip. He even recommended alternate activities if the weather was unsuitable on a particular day. We will definitely use him again.
I would recommend this agent to my family and friends
10 of 14 people found this review helpful
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Best Travel Professionals

Reviewed By JoAnne - Elma New York | Traveled to Aruba ~ Caribbean
Mike and Kelly SantaLucia helped with our Southern Caribbean cruise from inception to finish. They booked our trip for a group of 14 ensuring we all have cabins in close proximity. When we ran into some difficulties they were right there to assist us and any questions we had were graciously answered quickly ( despite the fact that many were repetitious due to size of group). They suggested worthwhile excursions, made our dinner reservations and even met us in San Juan before we sailed and showed us the sights. They had helped us have a wonderful Hawaiian cruise a few years ago. I can not say enough about their dedication and assistance. I would highly recommend them for any travel plans you may have and will definitely use them for any future travel!
I would recommend this agent to my family and friends
9 of 13 people found this review helpful
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The Easiest Honeymoon Ever!

Reviewed By Emily K. - College Station, Texas | Traveled to Grand Cayman ~ Cayman Islands ~ Caribbean
He took care of our every needs and concerns in record timing. I never felt like a burden, he always made us feel like his top priority! Also, he just knows everything. You won't find a better company to plan your trip, these people truly care about their clients. Go for it!!
I would recommend this agent to my family and friends
7 of 10 people found this review helpful
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Best travel agents we have ever worked with

Reviewed By JoAnne - Elma New York | Traveled to Aruba ~ Netherlands Antilles ~ Caribbean
Mike and his wife Kelly go above and beyond to make your vacation everything you could hope for. I highly recommend them for any travel plans you may have.
I would recommend this agent to my family and friends
7 of 11 people found this review helpful
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Awesome Disney Experience!

Reviewed By Bennett Family - Hamburg, NY | Traveled to Walt Disney World ~ Florida ~ USA
Excellent service & very knowledgeable
I would recommend this agent to my family and friends
6 of 9 people found this review helpful
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BEST TRIP EVER!!

Reviewed By Kevin and Donna - Buffalo, NY | Traveled to Costa Rica ~ Central America
We are so glad that we chose to work with Mike SantaLucia to help us plan our honeymoon. Every single detail was taken care of for us, all we had to do was give our input on where we wanted to go and what we wanted to do. Mike set us up with a beautiful all inclusive resort that was perfect for a honeymoon. We picked out all our excursions ahead of time, and by experiencing them himself, Mike recommended we change one of excursions and we are so glad we did. He recommended that we go to an adventure park where we could go horseback riding, zip lining, tubing and experience hot springs. It was so amazing to us that our travel agent would reach out to us and guide us with picking excursions that we would enjoy. I think we underestimated how great it was that everything was done for us. It made our honeymoon so enjoyable that we didn't have to worry about planning trips or rides. We highly recommend working with Mike SantaLucia.
I would recommend this agent to my family and friends
9 of 15 people found this review helpful
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knows cruise industry inside out, and lots of tricks to make my experience the best!

Reviewed By Pete - orchard park, NY | Traveled to
I cant say enough good things about SantaLucia travel. Mike will bend over backwords to get thing done and knows his business better than any agent I have ever dealt with (any I travel A LOT, and have very high standards!). Mike even took time away from this years Suberbowl to ensure I could get in on a cruise special that was expiring that night! Mikes customer service and travel knowledge is truly outstanding!!! He works very hard at what he does, and is very dedicated!!
I would recommend this agent to my family and friends
20 of 37 people found this review helpful
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Best Travel Agent Ever

Reviewed By Patty - Orchard Park, NY | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Mike goes above and beyond. He's not finished with his job helping you enjoy a great vacation, until your home again.
I would recommend this agent to my family and friends
6 of 10 people found this review helpful
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Eventful Trip

Reviewed By Holly - West Seneca | Traveled to Puerto Rico ~ Caribbean
He was excellent every step of the way! Very detail oriented and always quick to respond.
I would recommend this agent to my family and friends
7 of 12 people found this review helpful
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Attention to all details

Reviewed By Jlrydoc - Warminster, pa | Traveled to Hawaii ~ USA
Mike was a true pleasure to work with. This was a large trip, including a land stay, a cruise, multiple rental cars, and multiple excursions. Thanks to Mike & his attention to details, all went smoothly. He even texted us during the vacation to make sure all was going well.
I highly recommend him, & look forward to working with him agaiin!
I would recommend this agent to my family and friends
14 of 27 people found this review helpful
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Great Expierence

Reviewed By John & Diane - Bonita Springs, FL | Traveled to
My wife and I were blown away with the concern an helpfullness of Mike & Kelly. They went well above and beyond to make sure we were enjoying our trip. By the end of our trip we felt that they were great friends having fun with is on vacation. Thanks Mike & Kelly for all your help, it was a real pleasure working with you. We will not hesitate to use you again for our next vacation and will highly recommend you to our friends!
I would recommend this agent to my family and friends
16 of 31 people found this review helpful
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GREAT SERVICE! thorough, knowledgable, goes the extra mile!

Reviewed By Dale - Redington Beach, FL | Traveled to
I've used SantaLucia Travel for all of my travel needs for several years now and couldn't be happier. As a busy medical professional, I truly appreciate the expert service Mike provides and the significant time he saves me. Mike has expertly guided me on incredible, well planned vacations over the years to exotic locations such as Argentina/Patagonia, South Africa, Thailand, Australia/New Zealand, Costa Rica, Alaska, etc. I find I get the same expert service even for more "simple" trips. Whether it be a simple hotel or car reservation, or a custom trip to an exotic country, Mike always goes that extra mile to guide me towards a fantastic experience.
I would recommend this agent to my family and friends
16 of 31 people found this review helpful
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The most stressful trip of our lives!

Reviewed By Kim - Buffalo, NY | Traveled to St. Kitts ~ St. Kitts and Nevis ~ Caribbean
Mike is terrific! Our family recently traveled to St. Kitts at the beginning of the Coronavirus outbreak in the US. When we left, the risk for travel was Level 1. Five days later, the travel risk had escalated to Level 4 and the US government had issued a warning for all international travelers to return to the US immediately. Mike reached out to us immediately with options to get home. He helped us book tickets on the next available flight out and made sure we had all the information needed to get through customs as smoothly as possible. He checked in at each leg of the trip home to make sure there were no hiccups. Mike helped make an extremely stressful situation with very anxious travelers much easier. Mike is more than an excellent travel agent, he is an individual who truly cares about his clients, their safety and overall experience. Thank you, Mike!
I would recommend this agent to my family and friends
4 of 8 people found this review helpful
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A trip to be remembered!

Reviewed By Mark - Elma | Traveled to Hawaii ~ USA
Mike (and wife Kelly) have worked with us and our travel group of at least 8 people for several years. They both take a great deal of time to offer suggestions, tips, excursions not to miss and highlights that should not be overlooked on our trips. They take care of every detail from flights, to accommodations, restaurant reservations, and in some cases actually joined our group providing guided tours of regions while imparting valuable knowledge and historical details of those areas. Both Mike and Kelly are relaxed and work tirelessly to meet your expectations. They keep in close touch prior to, during and after your trip to ensue your travel met your expectations. Should there be the occasional snafu, they work tirelessly to resolve the situation swiftly. I would highly recommend Mike and Kelly to anyone planning a trip in the near offing.
I would recommend this agent to my family and friends
5 of 10 people found this review helpful
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Great time in San Juan

Reviewed By Charlie - New york | Traveled to San Juan ~ Puerto Rico ~ Caribbean
Facing changing last minute plans Mike unselfishly worked on my behalf even though he was try to leave for a trip himself
I would recommend this agent to my family and friends
6 of 12 people found this review helpful
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Wonderful visit to Ireland

Reviewed By Mom K - Elma, NY | Traveled to Ireland ~ Europe
Our trip to Ireland was great. As you know, Ireland is a wonderful place. We enjoyed many beautiful sights, exhibits and museums. We spent time walking around touristy areas as well as non- touristy neighborhoods and loved them all.

I especially want to thank you for your suggestion for me to purchase additional car insurance to cover the wheels, mirrors and glass. While filing out the paperwork, I listened to several Hertz employees tell costumers that the extra insurance was available, but “not really necessary”. Once on the roads, it was very obvious that the extra insurance is important!

Highlights of the trip included: a tour of Waterford Crystal. The Blarney Castle, Lehinch beach town, Connor Pass and Gap of Dunloe in Dingle, The Cliffs of Moher, Cupan Tae Shoppe in Galway,

Everything you provided me with contributed to our fantastic trip to Ireland; All the maps, handouts, luggage gear and reservation for parking in Toronto. I look forward to planning our next trip!
I would recommend this agent to my family and friends
12 of 24 people found this review helpful
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Wonderful visit to Ireland

Reviewed By Mom K - Elma, NY | Traveled to Ireland ~ Europe
Hi Mike,
Our trip to Ireland was great. As you know, Ireland is a wonderful place. We enjoyed many beautiful sights, exhibits and museums. We spent time walking around touristy areas as well as non- touristy neighborhoods and loved them all.

I especially want to thank you for your suggestion for me to purchase additional car insurance to cover the wheels, mirrors and glass. While filing out the paperwork, I listened to several Hertz employees tell costumers that the extra insurance was available, but “not really necessary”. Once on the roads, it was very obvious that the extra insurance is important! And, by the way, to my relief, the inspector upon my returning the car did not mention the new scratches, and neither did I!!

The first Hotel we stayed in, the Granville Hotel, was lovely. Everything about it was wonderful. The room was pretty, comfortable and the hotel restaurant pub was equally lovely and the food was great. All the staff was eager to do anything to make our
I would recommend this agent to my family and friends
13 of 26 people found this review helpful
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Bringing in the New Year, Jamaican style!

Reviewed By Trent - Salem, OR | Traveled to Jamaica ~ Caribbean
Mike helped us plan our New Year's trip to Jamaica. He gave us excellent recommendations for hotels and excursions. He was knowledgeable and thorough in his service. He went above and beyond to ensure that we were happy and well taken care of. He was quick to respond with any questions that came up and it was comforting knowing that we didn't need to worry about any of our transportation or lodging. We will definitely be using Mike for future vacations!
I would recommend this agent to my family and friends
9 of 19 people found this review helpful
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Mike the Miracle Worker

Reviewed By Dr. E Scott - Tamuning, GU | Traveled to
My husband and I sailed on the Pride of America on May 23-30, 2015. Our travel agent, Mike St. Lucia, went above and beyond to make my husband's first cruise unforgettable! To start with, Mike was responsive to all of our email inquiries. He even called us to discuss issues, and our time zone is 16 hours ahead of his (we live on Guam currently). We arrived to our cabin room surprise Bon Voyage package set up by Mike himself. When Mike found out my husband has a severe shellfish allergy, he again went above and beyond to link us up with the cruise Hotel Director, who went out of his way to ensure there was no cross contamination. I highly recommend working with Mike as he is friendly, professional, and knowledgeable. He informed us of excursions and advised us about how to get the most bang for our buck! I will use Mike and St. Lucia travel for ALL of my vacation needs.
I would recommend this agent to my family and friends
14 of 30 people found this review helpful
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Group vacations made easy!!

Reviewed By Lyn G. - Eden,NY | Traveled to
Mike has been helping us plan group/ family vacations for several years now. He has been patient and knowledgeable for everyone in our entire group. He will answer any question you have,always responds,and always seems to make each customer his number one priority. I have ,and will continue to, highly recomend Mike Santa Lucia!!
I would recommend this agent to my family and friends
16 of 34 people found this review helpful
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Feeling On Top of the World Down Under

Reviewed By Mark - Saint Cloud, FL USA | Traveled to Australia & New Zealand
Mike & Kelly SantaLucia did a great job getting us a nice stateroom on a high demand cruise ship that was full and surprised us with some beautiful anniversary gifts onboard when we got on the ship.
I would recommend this agent to my family and friends
12 of 27 people found this review helpful
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Attention to all details

Reviewed By Jlrydoc - Warminster, pa | Traveled to Hawaii ~ USA
Mike was a true pleasure to work with. This was a large trip, including a land stay, a cruise, multiple rental cars, and multiple excursions. Thanks to Mike & his attention to details, all went smoothly. He even texted us during the vacation to make sure all was going well.
I highly recommend him, & look forward to working with him agaiin!
I would recommend this agent to my family and friends
11 of 25 people found this review helpful
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My dream

Reviewed By Maggie's mom - Spotsylvania, Va | Traveled to Italy ~ Europe
A trip to Italy has occupied the first place on my bucket list for quite some time. I can now check it off as it occurred in May 2017. I am astonished at the itinerary that Mike assembled for our trip. To say the least it was fantastic. Every detail was thought out and included. From the prebooked taxi upon arrival in Rome to the booked water taxi in Venice to take us to the airport for our flight home. Each hotel was wonderful-in Rome steps from The Spanish Steps, in Florence just down the street from the Duomo, the hotel in Lake Como on the lake and finally the Venetian hotel sitting directly on the Grand Canal. Even the prebooked English speaking tours were easy with guides that certainly knew what they talked about. Plus he gave us enough time to rest and do dome exploring on our own. I cannot thank Mike and Kelly for their expertise in the planning of this trip.
I would recommend this agent to my family and friends
12 of 28 people found this review helpful
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Family Trip to Italy

Reviewed By Holly - Detroit, MI | Traveled to Italy ~ Europe
Mike is extremely organized and thorough in planning trips for us. Every detail is taken care of which is great because it eliminates a lot of hassle that would happen if we tried to do this ourselves. For example, on our recent trip to Italy, when visiting Venice, he arranged a guide to meet us at the train station and take us to the water taxi which took us to our hotel. We had never been to Venice before so we had no idea we even needed to get a water taxi. We would have wasted a couple of hours sorting that all out. Instead, we got to do an extra tour of a site we had really wanted to see which was a way better use of our time and money!! It truly is a pleasure to work with Mike SantaLucia; and, I recommend him without any reservations at all.
I would recommend this agent to my family and friends
11 of 26 people found this review helpful
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Solid & straightforward experience!

Reviewed By Jim - Palmdale, CA | Traveled to Alaska ~ USA
So, so easy to work with! Mike & Kelly bent over backwards to make the trip for our parents so memorable! They found a GREAT deal, and followed it up with insider tips on how to maximize the experience. They weren't pushy at all. Simply wanted to help us find something within our budget and interests. Wonderful experience!
I would recommend this agent to my family and friends
12 of 28 people found this review helpful
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He made the stress of international travel STRESSFREE!!

Reviewed By Pam A - Ellicott City, MD | Traveled to
I was super stressed with planning an international trip for myself and my 3 kids (11,11,12) with simply all the unknowns. I was worried I would be scammed by an online vacation retailer but Mike was able reserve the same deals with trip insurance, all the transfers as well as excursions for us before we even left the US. He was responsive and knowledgeable with recommendations on appropriate excursions for my family. Best vacation planner ever! I will definitely use him again!
I would recommend this agent to my family and friends
12 of 29 people found this review helpful
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Great vacation

Reviewed By Jojo - Brocton ny | Traveled to Cozumel ~ Quintana Roo ~ Mexico
He is knowledgeable and quick to respond back to me with my questions.
I would recommend this agent to my family and friends
12 of 30 people found this review helpful
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SantaLucia made my 2 week vaca headache free!!!!

Reviewed By CAM - Warminster, PA | Traveled to Hawaii Island ~ Hawaii ~ USA
Great experience with this agent. Mike was recommended & I am so glad I used this agency. Spent two active weeks in Hawaii, both land & cruise, with a lot to plan for, airfare, hotel, cruise accommodation, cars, transfers, and most importantly what fun stuff to do. They took care of everything and made sure all the details, big & small were covered. He was very responsive to all our questions & concerns throughout the planning. This is an agency that I would most certainly call upon again for my next trip.
I would recommend this agent to my family and friends
12 of 31 people found this review helpful
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Excellent travel agent

Reviewed By Alicia - fredonia, New York | Traveled to
Mike has been wonderful in helping me plan our family cruise, he goes way above and beyond to do what is needed. He is always available to answer questions and provide excellent advice. I will definitely use his services again. Excellent travel agent.
I would recommend this agent to my family and friends
13 of 33 people found this review helpful
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