Privacy Policy

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Privacy Promise - Travel Leaders

Travel Leaders Privacy Promise. Travel Leaders believes in protecting your privacy.

These are our ten promises to you:

  1. Notice. When we collect your personal information, we'll give you timely and appropriate notice describing what personal information we're collecting, how we'll use it, and the types of third parties with whom we may share it.
  2. Choice. We'll give you choices about the ways we use and share your personal information, and we'll respect the choices you make.
  3. Relevance. We'll collect only as much personal information as we need for specific, identified purposes, and we won't use it for other purposes without obtaining your consent.
  4. Retention. We'll keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted by law.
  5. Accuracy. We'll take appropriate steps to make sure the personal information in our records is accurate.
  6. Access. We'll provide ways for you to access your personal information, as required by law, so you can correct inaccuracies.
  7. Security. We'll take appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.
  8. Sharing. Except as described in this Policy, we won't share your personal information with third parties without your consent.
  9. International Transfer. If we transfer your personal information to another country, we'll take appropriate measures to protect your privacy and the personal information we transfer.
  10. Enforcement. We'll regularly review how we're meeting these privacy promises, and we'll provide an independent way to resolve complaints about our privacy practices.

To access your information, ask questions about our privacy practices, change your marketing preferences or issue a complaint, contact us at:

Travel Leaders Group, LLC
3033 Campus Drive, Ste W320
Plymouth, MN 55441


Scope of this Policy

This Privacy Policy ("Policy") describes how we protect your privacy when you use our website ("Site(s)") or use our services. This Policy includes our ten Privacy Promises above and the answers to Frequently Asked Questions About Our Privacy Practices provided below. This Policy may be supplemented or amended from time to time by privacy notices ("Privacy Notice(s)") provided at the time we collect your personal information. For example, certain pages of our Sites may contain Privacy Notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of some countries. Our Privacy Notices are part of this Policy.

Your Consent to This Policy

This Policy is part of the Terms and Conditions of Travel Leaders Franchise Group, LLC and its affiliates. To review our Terms and Conditions, click here. By using our Site or services, you are expressly agreeing to our Terms and Conditions, including the terms of this Policy.

Effective Date: [May 1, 2011]

Frequently Asked Questions About Our Privacy Practices

Last Updated: [5/01/2011]

Who are we?

Travel Leaders is the full-service flagship travel brand from Travel Leaders Group, LLC’s. (Travel Leaders Group) and its subsidiaries. The Travel Leaders brand familiar to our customers is a brand operating under Travel Leader Group’s subsidiary, Travel Leaders Franchise Group, LLC. Travel Leaders Franchise Group, LLC also operates under the Results! Travel brand. Other related travel companies or divisions of Travel Leaders Group include Travel Leaders Leisure Group, LLC which operates under the brands Cruise Holidays,, All Aboard Travel, Partners In Travel, Cruise Specialists; Travel Leaders Corporate, LLC and, LLC, Tzell Travel, LLC, Protravel International LLC, and Nexion, LLC. Many of the travel agencies within Travel Leaders are franchisees, owned and operated independently of Travel Leaders Franchise Group, LLC. If you would like to learn the privacy policy of a specific travel agency, please contact that agency.

How can someone learn about our privacy practices?

This is our Privacy Policy. If you have any questions or concerns about our privacy practices, you may contact us using the “Contact Us” link on this Site. Under “General Inquiries,” use the drop down menu and select “other.” Then, please fill out the form with your question and we will assist you.

What is "personal information"?

As used in this Policy, the term "personal information" means information that identifies you personally, either alone or in combination with other information available to us.

What personal information do we collect about you?

We believe that in order to make your experience pleasing and comfortable, we must strive to anticipate your needs. There are several ways we collect your personal information when you visit our Sites or use our services:

If you have additional questions regarding your personal information, please contact us using the “Contact Us” link on this Site. Under “General Inquiries,” use the drop down menu and select “other.” Then, please fill out the form with your question and we will respond promptly within the time limits established by applicable law. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so.

How do we use your personal information?

Newsletters, Special Offers, and Updates. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. We will occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails on our Site. Out of respect for your privacy, we present the option not to receive these types of communications. As required by law, you can unsubscribe anytime by clicking “unsubscribe” at the bottom of every email.

We use your personal information; to provide your requested travel-related services; to communicate with you regarding future travel with us; to customize the content and layout of this Site to match your needs, interests, and preferences; and to learn more about the your needs and wishes to improve this Site and other aspects of our services.

If you receive an unwanted email message, you should use the "opt-out" link contained in that message to unsubscribe.

Do we share your information with other companies?

We may share your personal information in the ways described below:

Does our Site use spyware?

Our Site does not use spyware. The term "spyware" refers to a software program that, when installed on your computer, changes settings, displays advertising, or tracks your Internet behavior and reports information back to a central database. Spyware is usually installed on your computer without your knowledge and can be very difficult to remove.

Do we collect personal information from children?

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not give us any information that identifies you personally. If we learn that a member of the Program is, in fact, under 13, we will send that person an email requesting that a parent or guardian contact us to help us correct the situation.

How long do we keep your personal information?

We keep your personal information for as long as we need it for the purposes for which it was collected, or to which you have consented, or as permitted by applicable law.

Do we transfer your personal information outside your country of residence?

Travel Leaders Franchise Group, LLC, its travel brands, and Travel Leaders Group, LLC are all U.S. corporations. This Site is hosted on web servers located in the United States. Our data and call centers are located in the United States. We share the personal information we collect with our franchisees only within the United States and Canada at this time.

How do we protect your personal information?

We maintain appropriate physical, technological, and organizational safeguards to protect your personal information against loss, misuse, unauthorized access or disclosure, alteration, and destruction. For example, our data networks are protected by firewalls and intrusion-detection sensors. Only those who have a "need-to-know" are authorized to access member accounts, and only after they've been trained on our security procedures.

Although we use reasonable measures to help protect your personal information and comply with applicable data security laws, it's important that you understand that no website or database is completely secure, or "hacker proof."

What about links to other websites?

Our Sites contain links to websites operated by other companies, including websites operated by our third-party service providers, other members of Travel Leaders Group, and unrelated third parties. This privacy policy does not apply to any of these other websites. When you access other websites through a link on this Site, please take a few minutes to review their terms of use and privacy statements.

How do we enforce our privacy promises?

We communicate our privacy promises to our employees and train employees handling member information on their roles and responsibilities in protecting your privacy. We regularly assess the privacy and security practices of our Site, databases, and other member-information systems to identify ways we can improve our data practices. This privacy statement covers the Site

How do we make notification of changes to this Policy?

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. The level of notice we'll provide when we change this Policy will depend on the nature of the change. In any event, changes to this Policy may affect our use of personal information that you provided us prior to the effective date of the changes.

What if your privacy concern is not addressed to your satisfaction?

If you have any questions or concerns about our privacy practices, you may contact us using the “Contact Us” link on this Site. Under “General Inquiries,” use the drop down menu and select “other.” Then, please fill out the form with your question and we will assist you.