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Kristen Martin
Smyrna, TN Travel Agent· 9 Years of Experience
Kristen Martin, An Affiliate of Academy Travel, an independent agent with Academy Travel, Inc., a Travel Leaders Network Affiliate Agency
4.9
(20)
100% Recommended
Kristen is a phenomenal agent that helped me plan a trip to WDW for 7 people and I had a wonderful experience, both in the planning... Read More >
Areas of expertise
Destinations:
Castaway Cay, Universal Orlando, Walt Disney World, Florida, Caribbean SeaInterests:
Cruises, Disney Vacations, Theme Parks, Universal Parks & Resort Vacations, Family VacationsSuppliers:
Disney, Disney Cruise Line, Universal Parks & Resorts Vacations, Holland America Line, Aulani, A Disney Resort & SpaAbout Me
Disney and Universal Destinations, Cruise Travel
Hi, I’m Kristen! Whether you’re dreaming of a theme park adventure or a relaxing cruise, we’ll work together to make your getaway a reality. With hands-on experiences, ongoing training and strong supplier relationships, I specialize in creating unforgettable vacations to Walt Disney World, Universal Orlando Resort, Disney Cruise Line and more. Since 2017, hundreds of people just like you have trusted me to plan seamless, stress-free vacations. Ready to plan your next adventure? Contact me today!
Areas of expertise
Destinations:
Castaway Cay, Universal Orlando, Walt Disney World, Florida, Caribbean SeaInterests:
Cruises, Disney Vacations, Theme Parks, Universal Parks & Resort Vacations, Family VacationsSuppliers:
Disney, Disney Cruise Line, Universal Parks & Resorts Vacations, Holland America Line, Aulani, A Disney Resort & SpaMy Travel Specialties
Disney & Universal Destinations, Cruises
▶Disney & Universal Destinations, Cruises
Hi, I’m Kristen! Whether you’re dreaming of a theme park adventure or a relaxing cruise, we’ll work together to make your getaway a reality. With hands-on experiences, ongoing training and strong supplier relationships, I specialize in creating unforgettable vacations to Walt Disney World, Univer...Read More ▶
Walt Disney World Vacation Planning Specialist
▶Walt Disney World Vacation Planning Specialist
Since 2017, Walt Disney World has been at the heart of my travel planning services and it still makes up the majority of the magical vacations I help bring to life. As a dedicated travel specialist, I combine years of hands-on experience, insider knowledge and a genuine love for the parks to offe...Read More ▶
Universal Orlando Resort Planning Specialist
▶Universal Orlando Resort Planning Specialist
Since 2018, Universal Orlando Resort has been a huge part of the vacations I help plan, and it's become one of my absolute favorite destinations to experience and share with clients. I’ve visited all four Universal parks—including the brand-new Epic Universe—and I’ve stayed in 10 of the 11 on-sit...Read More ▶
Disney Cruise Line Vacation Planning Specialist
▶Disney Cruise Line Vacation Planning Specialist
Since 2017, Disney Cruise Line has held a special place in both my heart and my business. I’ve sailed on all three current classes of ships that depart from the U.S.—so whether you're drawn to the classic charm of the Magic Class, the exciting energy of the Dream Class or the modern magic of the ...Read More ▶
REVIEWS
Rating: 4.9
20 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 20 reviews
A Magical Trip!
Reviewed By Partyof6 - DeRidder, Louisiana | Traveled to Walt Disney World ~ Florida ~ USA
Kristen is a phenomenal agent that helped me plan a trip to WDW for 7 people and I had a wonderful experience, both in the planning phase and then enjoying the trip itself. She spent a significant amount of time with me on the phone/via email discussing my hopes for the trip, then she put together a plan that helped my family take full advantage of the parks! She knew exactly how to coordinate dining/FastPasses to ensure a smooth day, I felt confident walking into the parks with these plans even though I haven't visited WDW in over 25 years! Also, when a not-so-magical illness took hold of some of my family members at the end of the trip, Kristen was readily available to help me navigate the best ways to manage the situation and salvage the remainder of the trip for those in our party that weren't sick. Kristen simply took the stress of planning away and helped our family savor this vacation, her hard work has been invaluable to us as are the precious memories we made on our trip!
Kristen Martin responded
"Kathryn, I enjoyed working with you so much! You came into the process knowing what you wanted to experience, but open to suggestions on how to make your dreams a reality. A good plan can go a long way, but being flexible is important and you handled the curve ball of illness incredible well! I'm very grateful you reached out during your Vacation when the sicknesses began and that the Cast Members at your Resort Hotel took care of you so well. I know you made lifelong memories!"
✓ I would recommend this agent to my family and friends.
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Kristen is thurough, reliable, and a joy to work with!
Reviewed By LisaP - Thompsons Station, TN | Traveled to Universal Orlando | Florida | USA
I can't say enough about my positive experiences with Kristen. Recently (Feb 2026) I reached out for a last minute, one day adventure at Epic Universe as a surprise for my son. Kristen helped me choose the best day to go, was available to discuss all my questions and concerns, and provided us with some stellar resources that she created to help us navigate the park and make the most of our single day. All of her recommendations were spot on. Kristen took all the stress out of planning this whirlwind day and allowed my son and I to have the most unforgettable experience!
In 2019 Kristen held my hand planning our first trip to Disney. I was completely overwhelmed, and she took the time to make sure I understood every aspect of our trip. From food reservations, experiences, and attractions that would be good for our family...I felt well prepared by the time our plane landed. Kristen was very responsive and helped us navigate any issues that came up. She earned my trust and loyalty as a Disney/Universal planner.
Kristen will always be my first call for anything related to Disney & Universal. She is kind, patient, takes the time to understand your family's needs, and partners with you to make sure your family has the best experience possible.
Kristen Martin responded
"Lisa, I'm so glad you reached out about Epic! What a fun experience for you two to have together. Thank you for your wonderful feedback, your referrals and for trusting me with your vacation plans. I look forward to working with you again! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Universal Spring Break Trip
Reviewed By Lmaag2503 - Orlando, Florida | Traveled to Florida | USA
Kristan chose the perfect suite for our family. It was the how to train your Dragon family suite at Helios Hotel. She gave us great food recommendations and tips on every single park when we were visiting. We went to all three universal parks with fast passes and she was able to answer any question I had with ease and it was always able to provide top-notch service.
Kristen Martin responded
"It's always so fun to work with you, Lisa! You guys are always up for trying something new and I appreciate you being a repeat client of mine. Thank you for the kind words and for the referrals!"
✓ I would recommend this agent to my family and friends.
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Perfect Family Trip!
Reviewed By Caroline C - Oklahoma City, OK | Traveled to Universal Orlando | Florida | USA
We had the best trip ever and it was all thanks to Kristen! She planned every little thing and our whole trip went so smoothly. It was the least stressful trip we’ve done, especially for a group of 9. She is a joy to work with!
Kristen Martin responded
"Caroline, it was so fun to get to reconnect with you while planning this trip. And what an accomplishment to celebrate—congrats on your Black Belt! That's some serious hard work and I'm proud of you. I love your family so much and it was my pleasure to work with you all on this trip. "
✓ I would recommend this agent to my family and friends.
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Kristen is the best!
Reviewed By Rob C - Oklahoma City | Traveled to Orlando | Florida | USA
Planning a trip to Disney and Universal has become so intimidating, and I cannot imagine doing it without Kristen's help. What could have been confusing and difficult, Kristen made easy and fun. We had an amazing week in Orlando all because of Kristen's hard work and commitment to helping us have the best vacation ever. I will never visit a Disney park without Kristen's help!
Kristen Martin responded
"Thank you, Rob! It was great working with you guys and fun to bring the whole crew together for this trip! You guys had a big itinerary and you rolled right along with all the plans like a pro. Thank you for trusting me to pull it all together for you guys. "
✓ I would recommend this agent to my family and friends.
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Certifications & Awards


MSC Masters

Holland America Line Academy Specialist
Universal Orlando Resort Specialist Graduate
Agency Top 10 Producer for Disney Destinations
Agency Top 20 Producer for Universal Destinations
Agency Top Producer for Universal Orlando Resort
Member of Travel Agent Panel at WDW Media Event
Disney College of Knowledge Graduate
Universal Parks and Resorts Specialist
CLIA Member
My Places
When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
My Photo Albums and Videos
Fun at Universal Orlando Resort
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