Ocean Cruise

Shelly made the whole process quick and easy! Have some very good ideas for us

It was a wonderful experience working with Shelly. She was always on top of whatever we needed. She was easy to work with and always answered our questions quickly and efficiently. She kept us informed and made sure everything went smoothly on our trip. Definitely use her again!

Shelly is constantly amazing, always available to answer any questions, and make sure our trip was easy as can be! 10/10

This was my second vacation with Shelly and I must say it made the vacation effortless. She was very organized, gave us all the info we needed every step of the way.

We’re so grateful to have Shelly Neal as our travel agent. She was there for us 24/7 if we had any questions or concerns on our family trip. The whole trip went smoothly with no hiccups, from hotels, transportation, flights and the cruise itself. All of her suggestions of what we should do, was fantastic. I highly recommend her as a travel agent

We called Shelly about going to Mexico. She found us what we wanted in Mazatlan- things happened down there and we changed our minds. Then decided to try Puerto Vallarta. Shelly graciously switched places and found us an amazing resort in PV. She talked us through various issues and always came through for us. Definitely use her again and will recommend her to our friends.

Shelly has assisted in planning many holidays for us. We appreciate her knowledge and guidance. Highly recommend Shelly.

Shelly takes the stress out of booking a trip! I have full confidence in everything that she does! She thinks of every detail, and makes sure that nothing is left out. I will definitely use her for every booking that we do!

I can not thank Shelly enough for planning our trip for us. Her professionalism and involvement made our trip seamless. From start to finish Shelly’s communication was very thorough. She kept us up date before, during and followed up afterwards. I would definitely recommend her if you are planning a trip.

We really enjoyed our experience with Shelly. She was able to quickly facilitate a last-minute trip for us on a Sunday afternoon! Shelly kept us informed both before during and after the trip on things we needed to know and neat tips and tricks for the trip. We will definitely use Shelly again for our next adventure.

In spite of the fact that I have prepared itineraries for a number of vacations in the past, I chose to use a travel consultant for this one. Best decision ever! I chose Kaleidoscope Travel, and was pleased to have Shelly Neal assist with this somewhat complicated vacation (7 persons in three separate family units). To add to the confusion, this trip was originally a Christmas cruise aboard the Royal Caribbean Icon out of Miami. With that trip fully planned (by Shelly), I made a decision to abandon that itinerary and, with hat in hand, then asked Shelly to prepare an additional itinerary for a Mexico Christmas vacation at an all-inclusive. I was extremely impressed with Shelly’s level of professionalism when this occurred – and with her sincere desire to assist with the details concerning the cancellation and also with the brand-new plan. Shelly dealt with all details of our Mexico vacation in a timely and detailed manner – leaving no questions unanswered. Her responses to the occasional (at times frequent!) questions from me were always prompt – often requiring some research on her part. The fact that we had such a great vacation is credited to Shelly’s knowledge, professionalism and dedication to her craft. I cannot recommend Shelly Neal (and Kaleidoscope Travel) enough to anyone seeking assistance with their travel plans.

This is my se ond cruise holiday booked with Shelly. Keira and I would like to express our sincere gratitude for her exceptional work in planning our recent cruise from Puerto Rico to Grenada. We are so grateful for your expertise.  From walking us through the many steps at the beginning, answering our questions through the months leading up to departure and being available to trouble shoot during little hiccups were so supportive and anxiety reducing! Your attention to detail, from arranging our transportation to supplying us with a complete printed folder of every document we might need (in case electronics let us down) made our vacation truly stress-free and enjoyable.  We particularly appreciated the Starbucks......which we desperately needed to get us through OHare airport! It is clear you have a deep passion for travel and a genuine commitment to ensuring your clients have the best possible experience.  Thank you again for everything. We will certainly be recommending your services to friends and family and look forward to booking our next adventure with you. Pat and Keira

We had an amazing time on our vacation! Shelly made sure we had everything we need so the trip went smoothly, and if anything came up she was easy to reach, and had a solution!

Shelly was very accommodating and helped us every step of the way with our planning. She checked in throughout the process and during our trip. She was great to deal with!

Shelly takes the stress off our minds, we just have to pack and show up.

Shelly helped us plan our family vacation to New York followed by a cruise (New England & Canada). Shelly was AWESOME! She was there every step of the way and helped us with so many details. I am normally the one who has to plan our family vacations but there is no way I could have done this one on my own! I highly recommend Shelly and we will definitely use her for our next vacation!

After travelling with suitcases and chaos, we dreamed of a trip with no hassle. We told Shelly of our issues with walking and luggage was hard to handle. Shelly has been to many cruise destinations and it was nice to know that she knew exactly what our trip would entail. Shelly set up our trip up so we did not handle our luggage. She arranged the hotel at the port, parking and valet service. We didn't have to deal with our big luggage at all and only had to carry a backpack for the ship’s sailing day. Shelly provided a booklet of what to expect each day, including the day of our hotel stay. She provided a much better guide than the cruise daily itinery, telling what sights to look for, how each port was set up and how to get to our excursions. We chose the Skagway train which had a bus at the dock to pick us up. Ports towns have lots of places to walk but Shelly informed us of the local buses and we used the hop on hop off in Ketichan and just sat and rode around the town 3 times. We got off once to see the museum. It was raining in Ketichan which gets an average of 200” of rain a year, the town rain gage said they had 165” to date. We were prepared for all weather because Shelly had talked with us about what type of clothes to bring on the trip. The ship had a big umbrella but we had our own small ones which we found easier to use when going between stores. In Juneau there were plenty of benches to sit as we walked along. We didn't have lineups or crowds around us as Shelly had mentioned how loading and unloading at the ports were managed and what times we should plan to debark. Our cabin was great, here Shelly had us close to the elevator and close to the food court and dining room. After a day on shore, not having to walk anymore was wonderful. Speaking of food, her tip to use room service for breakfast and morning coffee was one of the best ideas yet! We’ll definitely sail again and Shelly will always be our guide.

Shelly Neal is one of the most amazing travel agents. She is not a pushy sales person but very compassionate and listens to what you would like to experience and selects suggestions that fit your lifestyle and budget. From day one she has communicated on the trip and been there to answer any questions! Shelly has went above and beyond to accommodate our needs and we are excited to embark on the trip she has put together for us. Definitely recommend Shelly Neal for any travel needs. Thank you Shelly??

Shelly will always get back to you fast and she always has great information!

Shelly was amazing, had ansolutely everything covered. She answered every call and text and reassured me any questions or doubts. I will be using her forever from this point. Thankyou so much shelly

Shelly has planned several winter vacations for us to Riviera Maya. She coordinates amazing stress-free trips. We will continue to have her assist us with our winter getaways!

Excellent service. Very knowledgeable. Fast and helpful with information on all aspects of our trip.

Shelly was patient and took the time to answer all of the questions we had through out our meetings with her. She offered a number of options for us and listened very attentively to all our of needs and wants.

Extremely convient and easy to work with. I told Shelly exactly I was looking for and she sent me a list of exactly what I wanted. She worked with a group of 4 of us and made the process very practical. I I’ll be using her as every time I travel!

Shelly was great to work with. She answered all our questions and made sure we understood everything. We had a great time, everything went smoothly.
We are working on booking another trip with Shelly.

Amazing and beyond expectation. Shelly guided us through every step as well as helped coordinate people from 3 continents to a successful cruise.

We had a very positive experience, she helped us choose the best trip for our budget and wants.

It was a joy to work with Shelly. Coordinating the wants and unique needs of 2 seniors must have been a challenge. important we needed to know...that was totally unexpected. She was extremely responsive to any questions or problems throughout the planning or trip itself. Loved the booklet sent out before our departure that included everything. Shelly was completely professional and a pleasure to work with.

Was great to work with Shelly, her knowledge of travel and how to prepare bookings and all required documentation is second to none. She makes it seamless and worry free for the client. We will for sure work with Shelly again for our next cruise, ......in which we have already made our next appointment with her for a 2025 vacation. Surely the go to Travel Consultant for our cruise experiences !

Shelly was and is extremely helpful from start to finish. She goes above and beyond to make everything top notch .

Shelly was always available for questions, and always responded quick. She did an excellent job of finding us a resort when we had no idea what we wanted. We had a minor problem with getting checked into our return flight because of a WIFI problem, she fixed it in minutes for us! She also check in with us numerous times before and after our vacation. My best experience with a travel agent!

Shelly is very pleasant. I was very impressed because we have gone on other cruises using a travel agent and I had to do a lot of the prep work. With Shelly she did everything and dealt with any problems. She would answer any questions we had or if she didn’t have an answer she would get one. I would highly recommend her as an agent.

Extremely pleasant experience!!

We gave Shelly a couple of places in Palm Springs and Palm Desert area, she found the Hotel in Palm Springs Dry dated, not at all like the website reviews
She was able to book us in the the JW Marriott Villas II
They were exactly what we were looking for
We had an excellent vacation. Everything was very well managed
Thanks again Shelly

Shelly thinks of everything, and helps make the perfect vacation!! I have a lot of respect for her, and will continue to use her and recommend her to everyone!!

I was super nervous about traveling and didn't know what I wanted but Shelly was extremely patient and helpful. She made the process super easy. She was there for me the entire way and responded quickly when I needed her. I'm so grateful to have her help through my first vacation. I couldn't have done it without her. I can't wait to start planning the next trip. Thank you Shelly!

Shelly has exceeded our expectations with all that she has done in booking our trips and keeping us abreast of anything we need to know. Highly Recommend!!

Excellent service and all our needs were met. Provided comprehensive documentation for our cruise and made everything worry free!

Amazing service

Most vacations come with a hefty bill. The bottom line is, at the conclusion of the trip, you want to feel that your dollars were well spent. This is why I decided to hire the services of a travel specialist for the recent Cruise that two friends, my wife and I embarked upon. Although I have some experience with planning vacations, I didn’t hesitate to seek the services of Shelly Neal, of Kaleidoscope Travel). With Shelly’s knowledge and assistance, we were able to book our trip on the right Cruise company (Celebrity) and the exact Itinerary we desire. We also ended up in the perfect stateroom, obtained the ideal dinner reservation time and were provided with a professional booklet (which contained hotel reservation information, flight information, excursion (port) suggestions, travel/health requirements etc). All of our questions/inquiries were always answered promptly and with accurate detail. I would not hesitate to contact Shelly with travel needs in the future.

Shelly is amazing she thinks of everything all arrangements are looked after ,she also gave lots of great ideas on items to take along with to make the trip better.😀 Thank you we had a wonderful time

Shelly had great ideas and our experience was great. She was willing to find what we were looking for.

I can't recommend her enough. Shelly put up with my quirks, difficulties, and multiple questions. She was readily available and very accommodating.

She is awesome we have used her for 3 family trip of 20 people and have had no problems

Shelly was easy to work with. When our son broke his leg just a few weeks before departure she worked with the airline and hotel to make sure he would be comfortable and able to travel. She had all the paperwork together and made it a great trip.

Shelly took care of booking our cruise and walked me through the steps I needed to do myself for the rest of our holiday. The whole holiday was in our itinerary booklet and kept me on track! We are already planning the next one!

She was very helpful. I like to do my own research as well when it comes to planning and everything I looked up she beat me to it. Very thorough.

Excellent working relationship - very patient with me and answered all questions regarding my cruise.

Extremely Satisfied

Shelly was quick to send information and to follow up with us when we missed a message. She set us up with some great places and smooth travel.

Shelly is knowledgeable,personable,thorough and an awesome travel consultant-she orchestrated a magnificent trip for the 4 of us-we did a self driving journey throughout Newfoundland &Labrador with accommodations &events/tours pre-booked by Shelly. She listened to our desire to travel at our own pace &really get a feel for all that Newfoundland has to offer.

Shelly was a delight to work with, she was attentive to all of our needs. If we had any questions she would not hesitate to find the answers for us.

Shelly is easy to work with, she is organized and we never need to worry about anything. I appreciate her quick responses and her great advise.

Shelley was amazing at helping us choose the resort and destination for our trip. She was very helpful and provided us with all the information we needed and more. She really went the extra mile checking on us during and after our trip to ensure all went well!!!

Was great

Shelly was knowledgeable and patient. She answered our questions promptly and dealt with the changes we made efficiently.

Skiing in Europe was on our bucket list and Shelly planned us a trip to Austria from scratch and she did an amazing job! We had the trip of a lifetime and enjoyed every second of it. Shelly was always there for us whether it was just checking in, changing transit plans halfway through our trip, finding us a rental car in short notice, and dealing with hotels when there was confusion. I would definitely recommend Shelly & would love her assistance on future trips!

Knowledgeable, friendly

Shelly is so helpful, knowledgeable, and truly listens to what you want in a vacation!! I totally trust her, and will definitely use every time we travel!!

Shelly is fantastic. We have booked several trips now with her and they have all been wonderful. She is knowledgeable and very helpful. Kept us informed prior to and during our holiday. We can't say enough good things about Shelly.

We started planning our trip with Shelly at Kaleidoscope Travel and Cruise before COVID. She kept us informed of all the changes, up and including the actual cruise 2 1/2 years later. Very helpful and informative service. Her recommendations and knowledge on the whole planning of the trip made this trip one of the best we have ever taken. She is very friendly and always there when we had questions. We have already recommended Shelly to a few people because she made our 1st cruise trip trouble free and memorable. She also followed up after we returned, which we never had with any other travel agents. We couldn't wish for a better travel agent.

excellent

Shelly has been very helpful and consistent in every step of way of the vacation package that we have availed from her. She was thorough and made sure everything 's we need ere in place. We had a wonderful experience with her.

Shelly is great to deal with!! We just returned from the 2nd trip we have booked with Shelly. This time we booked a trip for 6 people in the middle of a pandemic and she was very organized and assisted with navigating all the new rules around travel.
I would highly reconmend Shelly to friends & family looking to book a vacation!!

Shelly did a great job with the little time we gave her.

Shelly was very thorough, answered every question we had and was very pleasant to deal with

Shelly was so helpful to plan our family cruise. She was efficient and very responsive to all our needs planning for 10 people (3 families)

I love that I can give Shelly a few hints....like, all I want to do is lay on the beach watch the waves, and eat good food. Or I want to swim with turtles. Ride a horse in the ocean. In the past few years, she has found great resorts for us to do all these things!

We had an AWESOME time. All was perfect, so again, thank you for everything. We truly had a great experience.

Great Trip! Next time we are going for longer.

The Amazon & Galapagos was amazing. We love the lodge in the Amazon and if I was to go back to Ecuador I would book a longer stay at the lodge. The activities and food were excellent.

It was an amazing trip! We loved Costa Rica, especially Arenal Volcano and hiking in the rainforest.

Shelly was easy to work with and did everything we wanted and had great suggestions for us!

Well informed, patient, a wealth of information, made numerous great suggestions

Thank you for your part in creating this beautiful cruise! I loved it! Cinque de Terre - stunning! The ship, flights and accommodation were great. The lovely chocolate strawberries were a yummy surprise! I would certainly recommend this cruise to anyone.

Jamaica was amazing! Thank you so much for your help. The hotel was so wonderful and the staff was awesome. We LOVED Dunn's River Falls, zip lining, bobsledding and the dolphin swim.

Shelly was knowledgeable about my travel destination. Working with her was convenient and easy. She added value in the planning process and crafted the perfect trip for my family.

Shelly looked after our arrangements for us very well indeed; everything was taken care of with no problems whatsoever - thank you for a job well done! The wedding ceremony was handled well and the bride looked magnificent.

Shelly was knowledgeable about our destination options. She helped us to pick the perfect trip to Huatulco.

Shelly was so helpful and easy to deal with!! I would highly recommend her, very professional and knowledgeable!! Thank you!

excellent, very helpful

Shelley did an excellent job organising a major trip for 3 of us on short notice. The hotels she booked for us in Oslo, Norway and London, Great Britain were near the airports, safe, clean with great hot breakfasts to boot.

Was practically painless! Who wants to do this kind of thing on their own? Thanks for everything!

I had a wonderful time and definitely couldn't have done it without you!

Shelly went above and beyond our expectations. We would highly recommend her services and are going to continue to use her for all our future travel plans.

She was great to deal with. Greta travel tips

Thank you so much, we had a great time. It was an absolutely beautiful resort. Thank you so much for helping me decide to go; it was a beautiful week.

helpful, friendly, knowledgable, found us the best flights , interested, frequent communication throughout planning process

Shelly was very easy to work with, she had great ideas for our trip, and what she didnt know she researched thoroughly. Our trip was seamless and when I had questions on my trip she responded in a timely manner. I would definitely book with Shelly again in the future!

Very easy. Excellent communication

Shelly did a great job! She was clear with what she needed to get the trip booked and responded to inquires quickly. We have a big family with many different personality and allergies which is not easy. I would highly recommend shelly to plan your next trip!

Shelly was really wonderful in helping navigate my needs of balancing traveling with my 82 year old Mom, price point, convenience & amenities. She ensured our travel was effortless, carefree, and fun.

Shelly Neal was very helpful with our planning of our trip. She returned my calls and email in a timely manner. Especially when we called her from New York, she assisted us right away and made arrangements with Hotel to deliver the papers we were requesting.

From the moment I walked into the office Shelly was amazing. She could tell I was a little overwhelmed with booking a trip. She took her time and when over several options and offered to also take over the handling of the cruise I had booked directly through the cruise company. I had many questions and had to make a few changes. She was always very patient, helpful and professional. She helped make my trip so much better.

Shelly was great with every aspect of our trip. She found answers for all our questions and was genuinely concerned with making sure we had the trip we wanted. She gave us great recommendations and welcomed our feedback to help other travellers. Plus Shelly is just friendly and fun... a must pleasure to work with!