Stress free travel!!
Reviewed By RTMama - Macedon, NY | Traveled to New York City ~ New York ~ USA
Kathleen has booked several trips for me, including a honeymoon for my daughter and son in law. She is punctual, organized, and informative. I would never book a trip without her.
✓ I would recommend this agent to my family and friends.
7 of 10 people found this review helpful. Was this review helpful to you?YES|NO
Stress free Jamaican vacation
Reviewed By cwentworth - Canton, NY | Traveled to Jamaica ~ Caribbean
The best experience for travel ever. Kathleen shows commitment to her clients and allows for a stress free vacation. Personalized and professional.
✓ I would recommend this agent to my family and friends.
4 of 5 people found this review helpful. Was this review helpful to you?YES|NO
Another Great Trip!
Reviewed By Disney Farm Fam - Walworth, NY | Traveled to Orlando ~ Florida ~ USA
An overall amazing experience!! Would definitely recommend for all your Disney related trips!! Kathleen always does a wonderful job and has every detail figured out so there's no stress on your end !This is our third trip perfectly planned by Kathleen and as always it's been a great experience!!
✓ I would recommend this agent to my family and friends.
7 of 11 people found this review helpful. Was this review helpful to you?YES|NO
Great all-inclusive experience!
Reviewed By Murphy - Canton, NY | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Kathleen was great to work with! She made the experience of finding and booking our first all-inclusive trip so stress free. Everything was set and ready to go days before we left and we had no worries. Kathleen also checked in to see how we were doing/how our travels went which was wonderful of her.
✓ I would recommend this agent to my family and friends.
4 of 6 people found this review helpful. Was this review helpful to you?YES|NO
Simply Awesome Experience
Reviewed By Kelly E - Rochester, NY | Traveled to Jamaica ~ Caribbean
Kathleen was amazing from the time we thought about going on a Family Vacation to the time we landed back home. Kathleen did the legwork of finding the perfect location, coordinating with all the necessary groups and made spot on excursion suggestions based on our group dynamics. Family time is so precious, let an expert like Kathleen help you maximize it!
✓ I would recommend this agent to my family and friends.
6 of 10 people found this review helpful. Was this review helpful to you?YES|NO
Amazing trip to Disney!
Reviewed By Dan - Rochester, NY | Traveled to Florida ~ USA
Kathleen was super helpful in helping us plan a magical trip to Disney! From the right days to visit the parks to tips and tricks to the character meals that fit our family best - she had all the answers. There is so much information out there about Disney it can be a bit overwhelming. Having her "cheat sheets" and tips or answers with a quick email it made the trip a lot less stressful so we could really relax and enjoy ourselves.
✓ I would recommend this agent to my family and friends.
10 of 18 people found this review helpful. Was this review helpful to you?YES|NO
Best Trips Ever!
Reviewed By Bernie - Walworth, New York | Traveled to Europe
I have worked with Kathleen for the last 2 years and have been highly satisfied with the service she provided for my 3 family trips.
In Aug 2018 she planned a river cruise on the Rhine river from Amsterdam, Netherlands to Bern, Switzerland. Wonderful trip!
In December of 2018 she planned a trip to Disney World for my extended family of 13. Kathleen coordinated everything. Airline tickets, Disney World accommodations, dining plans, park tickets and fast pass reservations. My whole family had a great time thanks to her knowledge and planning and that made the trip the best ever.
In early January 2020 I asked her to plan a Disney Cruise for my extended family of 11. Again her planning and organizing of the trip to was superb and made for a great time for all the different ages of my family. The cruise was an amazing experience
I highly recommend Kathleen for anyone planning a trip.
She is highly knowledgeable and takes the time and effort to insure a wonderful vacation for her custo
✓ I would recommend this agent to my family and friends.
6 of 10 people found this review helpful. Was this review helpful to you?YES|NO
Disney - Land & Sea
Reviewed By Yuri - Fairport, NY | Traveled to Orlando ~ Florida ~ USA
Kathleen was a Godsend for our trip to Disney, without her expertise & endless help our trip would have been a disaster.
✓ I would recommend this agent to my family and friends.
8 of 14 people found this review helpful. Was this review helpful to you?YES|NO
Rhine River Cruise
Reviewed By Weluv2Travel - Rochester NY | Traveled to Switzerland | Europe
Kathleen O'Neill is a true lifesaver and the best in the business!
We recently got back from our August 2025 Rhine River Cruise & our experience was exceptional. The expertise in explaining the differences between tour companies led to our selection of Tauck.
When a flight delay caused a missed connection to Zurich, Kathleen rebooked the travel on a Swiss Air flight. This ensured arrival in Switzerland on the same day, in time for the welcome dinner.
Our trip included:
A 5-star hotel in Bern, Switzerland.
A trip to Jungfraujoch in the Swiss Alps, with its views AMAZING!
A private boat tour of Lake Lucerne
A guided tour of Colmar, France
A spa day in Baden-Baden, Germany, with a local lunch
An e-bike tour along the Rhine, and dinner at a German castle, with a performance of very talented singers.
Time on the ship seeing the castles along the Rhine. Who knew!?!
A visit to Amsterdam, including windmills, canals, & the Rijksmuseum!
Kathleen provided guidance throughout the trip. Because of this, a future trip to Africa, called The Great Migration, was booked for August 2026. For those considering a journey, Kathleen is HIGHLY RECOMMENDED by our family. Thank you Kathleen!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Great Disney Trip!
Reviewed By DisneyFun33 - Penfield, NY | Traveled to Orlando | Florida | USA
Kathleen made our Disney trip stress-free and magical! She guided us through the planning, and her thoughtful touches and surprises made the experience unforgettable. Highly recommend!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Nice trip...good but not great
Reviewed By firace - New York | Traveled to Canada
The cruise was good. there were somethings that were bad but they had nothing to do with Kathleen.
Overall, our experience with Kathleen was excellent. If i had to do it again, i would possibly do a cruise differently.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Universal Studios Trip
Reviewed By Sam - Rochester | Traveled to Universal Orlando | Florida | USA
Kathleen once again delivered on everything promised! We’ve trusted her with multiple trips and each one is better than the last! Highly recommend for all your travel needs!!!!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Perfect Honeymoon!
Reviewed By Haley - Walworth, NY | Traveled to Nassau | Bahamas | Caribbean
Thank you Kathleen for making our honeymoon run so smooth!!! Kathleen knows her stuff and will not point you wrong! ??????
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Great trip!
Reviewed By LisaD - Macedon, NY | Traveled to Cancun | Quintana Roo | Mexico
Kathleen was great! Planned a great trip to a beautiful resort as a Christmas gift for our girls! She was extremely responsive. Even sent us a delectable sweet treat to our hotel room! Have already referred her to a friend!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Caribbean Cruise
Reviewed By Caribbean Cruisers - Rochester NY | Traveled to Caribbean
Kathleen was amazing to work with. She is very good at her job. She coordinated our whole trip from start to finish. Whenever we had a question or wanted to make changes she took care of it immediately. We will definitely work with her again and recommend her to our friends and family.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Amazing Wedding Group Cruise
Reviewed By Carrie - Ontario, NY | Traveled to Bermuda ~ Caribbean
We just returned from our Wedding Cruise that Kathleen has been helping us plan. She helped accommodate 50 of my friends and family. She planned our excursions, dinners and most of all a place to have our wedding ceremony and to accommodate a restaurant on the ship where we all could eat together. (which was not an easy task for 50 people) Kathleen is very patient and knowledgeable. She will defiantly be planning our next trip which I think is going to be another cruise.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Perfect Anniversary Getaway
Reviewed By Sam - Rochester, NY | Traveled to Aruba ~ Caribbean
Kathleen continues to provide excellent options that live up to her exact description. 100% recommend her and already planning our next family trip!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Our Most Favorite Trip Ever
Reviewed By Chris - Skaneateles, NY | Traveled to Alaska ~ USA
We wanted to take an Alaskan cruise but knew nothing about taking a cruise . Our niece recommended her good friend (Kathleen O'Neill) and we contacted her and she arranged the cruise for the 4 of us. She did a fabulous job and we would definitely go to Kathleen again for trip help. Thank you for all your help!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Family of 7- Aruba bound
Reviewed By Kat - Penfield, NY | Traveled to Aruba ~ Caribbean
I fully trusted Kathleen to book our family vacation. She helped guide us and created a seamless experience for a group of 7.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Fabulous Disney Vacation
Reviewed By Tina - Williamson, NY | Traveled to Walt Disney World ~ Florida ~ USA
Just returned from our fabulous Disney Vacation and Kathleen helped me plan every step of the way. All the stress was taken away with her guiding me through the process. Thank you so very much Kathleen for filling our family vacation full of wonderful memories. I will be recommending you to all my friends and family.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Amazing Family Vacation!
Reviewed By Lindsey - Holiday, Florida | Traveled to Walt Disney World ~ Florida ~ USA
Kathleen ONeill is such a kind and accommodating travel agent. She listens to your vacation goals and gives personalized, custom assistance in the planning stages all the way through the trip! It's nice to know I have a direct line to someone should I need help during our vacations.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Pebble Beach Buddy Golf Trip!
Reviewed By Kevin - Rochester NY | Traveled to Monterey ~ California ~ USA
Kathleen nailed our Golf Trip to Pebble Beach! We had a large group, and she coordinated everything perfectly. Our group had preffered tee times, dinner arraignments and even local points of interest including great reccomendations of where to grab breakfast in Carmel. I looked at booking this directly, however using Kathleen was not only the same price it was hands off on all of our parts. The best part was Kathleen made all the calls to the Resort, coordinated all of our payment information and sent us all confirmation numbers in a professional document. It's apparent that Kathleen has a passion for providing exceptional customer service. I'll be using Kathleen's services again in the future for all vacation planning. TY Kathleen!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Pebble Beach Golf Trip
Reviewed By John M - Rochester, New York | Traveled to Monterey ~ California ~ USA
Kathleen handled all aspects of our golf trip and it couldn’t have turned out any better. Accomodations, Tee Times, Dinner reservations, and things to do. A Perfect 10.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Pebble beach trip
Reviewed By Sam - Rochester, NY | Traveled to Monterey ~ California ~ USA
She planned the most flawless golf weekend to Pebble Beach! Highly recommend!!!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
A family vacation of a lifetime
Reviewed By Beach Family Vacation - Rochester, NY | Traveled to Costa Rica ~ Central America
From the first conversation, Kathleen asked specific questions about what we wanted for our family vacation and delivered specific, targeted location options which we didn't get from our previous agent.
Kathleen created a working itinerary which she added to as our planning progressed. Every step of the way, I could see what we were missing, what to add, as well as the cost.
When you're traveling with 7 people, from 2 starting locations, to another country, including 5 children, there is a lot to worry about. Thanks to Kathleen, we had a full itinerary with contact information as a backup, should anything go wrong. I don't know how, but with 3 legs of airfare, and multiple transportation changes, nothing went wrong.
Kathleen even got us upgraded at our resort, which was amazing for the whole family.
We are forever grateful for our family vacation, but it could not have happened without Kathleen's help. Truly a great experience working with her.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Disney made easy!
Reviewed By Amanda - Victor | Traveled to Walt Disney World ~ Florida ~ USA
We were excited to go to Disney, but a bit overwhelmed at the prospect of planning our trip. Kathleen made everything so easy for us! She had great suggestions, she was incredibly responsive, and she answered all of our questions. It's clear that she has a wealth of knowledge and experience that really allow her to be a resource for people like us. I can't recommend Kathleen highly enough!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Walt Disney World
Reviewed By Trish - Webster, NY | Traveled to Walt Disney World ~ Florida ~ USA
This was our 2nd time booking a family trip with Kathleen, she is extremely knowledgeable about Disney in general, the parks, hotels, restaurants, and how to best navigate it all to enjoy the experience and magic! She is great to interact with and always returns emails and phone calls as soon as possible. I had so many questions leading up to our trips - Kathleen was very patient with answers and addressing all my concerns, always reassuring me I was never bothering her. Even when I emailed Kathleen and she was on vacation herself, she took the time to respond. When we needed to make time sensitive reservations for excursions, etc., Kathleen woke up at midnight to be first in line to book them on our behalf with no hesitation. This level of service can only be achieved by someone who cares about giving the best possible experience for their clients. For all these reasons and more Kathleen is a Rockstar! We are going to book another trip next year and will 100% use Kathleen again.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Best honeymoon!
Reviewed By Amanda - Rochester, NY | Traveled to Curacao ~ Netherlands Antilles ~ Caribbean
Working with Kathleen for our honeymoon was an absolute dream throughout the entire process. Before contacting Kathleen, we struggled to find a travel agent that would both respect our budget AND help us find our perfect destination. Kathleen not only was incredibly respectful of our budget (which was a difficult task considering we were traveling during the holidays), but she helped us find Sandals Curaçao- which was so far beyond what we even dreamed. Kathleen’s organization leading up to our trip took all of the stress of traveling completely away. On departure day (Christmas Eve), Kathleen continuously communicated with us to ensure we got out safely during a severe snow storm. Her professionalism, organization, and knowledge is truly unmatched. I would recommend Kathleen to anyone hoping for an incredible getaway!!
Thank you so so much for making our honeymoon so amazing! We can’t wait to book again!!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Great trip! Fantastic service using Kathleen!
Reviewed By Erin S - Rochester, NY | Traveled to Dominican Republic ~ Caribbean
We had a fantastic time! The resort was modern, clean, and had so much to offer the kids and adults. It is definitely the best place to be for families and diamond club for sure is the way to go. The activities, amenities, and people were so accommodating and so lovely. The trip from start to finish was so seamless.
Your services and the vendors you connected us with to and from the hotel were so kind to us and on point. We ended up doing two excursions set up through amstar. The atv and zip lining and the the snorkeling and swimming with sharks and the stingrays. We used the waterproof phone cases you gave us and the kids got fantastic video from underwater. I would have never thought to purchase those! Thank you thank you for setting this all up, it made the trip that much easier and enjoyable to just show up and follow your detailed instructions!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Fun and memorable trip!
Reviewed By Heather - Walworth, NY | Traveled to Universal Orlando ~ Florida ~ USA
Having Kathleen help me plan our family trip to Universal Studios made for a stress free and more enjoyable experience than if I had tried doing it on my own. With Kathleen's knowledge of the park and hotel's way of doing things, we were able to get the most out of our experience. She helped us save money along the way as well, which was a bonus.
Thank you Kathleen for helping me create such a fun and memorable trip!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Kathleen Made Us Prepared for an Amazing Trip
Reviewed By Sdp3264 - Walworth, NY | Traveled to Walt Disney World ~ Florida ~ USA
Kathleen made our first trip to Disney seamless. She talked me through how to do everything. She helped me to feel organized and prepared for the trip. We had the best time! We thought we would only go the one time, but she made us so prepared for our trip and it went so well that we’ve decided to go back again, with Kathleen’s help of course!
✓ I would recommend this agent to my family and friends.
7 of 13 people found this review helpful. Was this review helpful to you?YES|NO
Disneymoon !
Reviewed By Stephanie B. - Buffalo, NY | Traveled to Walt Disney World ~ Florida ~ USA
Kathleen was amazing! She took the stress of planning a honeymoon to disney completely away! All the information/tips she gave us were so helpful!
✓ I would recommend this agent to my family and friends.
4 of 7 people found this review helpful. Was this review helpful to you?YES|NO
2026 Disney cruise
Reviewed By Alambrix - Fairport ny | Traveled to Bahamas | Caribbean
Kathleen O'Neill went above and beyond our expectations. She did a fantastic job guiding us through our disney cruise. She was able to answer all our questions and very promptly. Her experience and insight were invaluable to our trip.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Awesome beach and pool vacay with friends!
Reviewed By TM4525 - NY | Traveled to Cancun | Quintana Roo | Mexico
Kathleen has organized a few group vacations I’ve been on with family and friends and is so helpful, easy to reach, organized, responsive, informative, and great at making vacations magical!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Above and Beyond Every Step of the Way!
Reviewed By Car - NY | Traveled to Walt Disney World | Florida | USA
Working with Kathleen was an absolute pleasure. She is incredibly responsive, responsible, and detail-oriented — every part of our trip was perfectly organized and stress-free. From accommodations to local recommendations, everything reflected her deep knowledge and care.
Her communication was exceptional, and she went above and beyond to ensure everything ran smoothly, even when plans needed adjusting. I highly recommend Kathleen to anyone seeking a seamless, personalized travel experience.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
a fun getaway
Reviewed By Azizi - Rochester, NY | Traveled to Walt Disney World | Florida | USA
Working with Kathleen made planning a vacation easy! She was able to get planning right away and gave us the flexibility to really choose what we wanted to do. She answered every question with great detail, and this helped us know what to plan for and what to expect. All this help from Kathleen lead my boyfriend and I to have a stress-free vacation.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
We had an amazing time!
Reviewed By Becca - Battle Ground. Wa | Traveled to Orlando ~ Florida ~ USA
Kathleen is an excellent travel agent, she is very knowledgeable in all things Disney. She responds quickly and answered all our questions.
✓ I would recommend this agent to my family and friends.
3 of 6 people found this review helpful. Was this review helpful to you?YES|NO
first time out of the country, best trip ever!
Reviewed By Jason + Emily - Ontario, NY | Traveled to Mexicali ~ Mexico ~ Mexico
Kathleen is amazing, we HIGHLY recommend her. She was so helpful during the planning process and even during our travel, she gave us great tips and we are so excited to work with her again for our future travels. If you want a trustworthy travel agent, Kathleen is the person to go to!
✓ I would recommend this agent to my family and friends.
3 of 6 people found this review helpful. Was this review helpful to you?YES|NO
Christmas at Hogwarts
Reviewed By Carrie - Macedon, NY | Traveled to Orlando ~ Florida ~ USA
She made all of the arrangements and reservations. For this busy Mama, it was a Godsend and made a huge difference.
✓ I would recommend this agent to my family and friends.
3 of 6 people found this review helpful. Was this review helpful to you?YES|NO
Why Stress when Kathleen can do it for you?
Reviewed By Jeanne - Rush | Traveled to Orlando ~ Florida ~ USA
Kathleen did a fabulous job arranging our trip. Her help, knowledge, and attention to detail helped us to have a wonderful trip.
✓ I would recommend this agent to my family and friends.
4 of 8 people found this review helpful. Was this review helpful to you?YES|NO
Wonderful time at Disney!
Reviewed By Rebecca - Battleground, Washington | Traveled to Walt Disney World ~ Florida ~ USA
Kathleen is an amazing vacation planner. She was very knowledgeable and had all the tricks/tips to help us get the most for our money without skimping on anything. We were able to enjoy everything and visited each park twice for the rides we wanted to experience again. She was quick to respond to any questions and made sure we had the best time possible.
I will recommend her to all my friends and will use her again if we take another trip to Disney.
✓ I would recommend this agent to my family and friends.
3 of 7 people found this review helpful. Was this review helpful to you?YES|NO