River Cruise Expert

She is great! Have been working with her since 2016.

Always friendly and helpful. Tried very hard to get us the best deal possible. Highly recommend and I do all the time.

She is a delight!

She was prompt with answers to questions about payments and billing

She has been handling all my travel for 3 years now and she is lovely and efficient.

Fantastic. Gillian is always a delight to work with. Very courteous and very professional.

Gillian did an excellent job of arranging the cruise and overnight hotel accommodations. In particular she got me good rates and a nice onboard credit packet. She is always pleasantly responsive to my calls and does the research to find the best deal for me.

Gillian is an excellent travel advisor. She has provided assistance on all our cruises over the past 10 years and always finds the type of cruise we're looking for. She also goes out of her way to find the best value. We couldn't ask for a better advisor!

Our cruise and staff was great, the food excellent . The ports were good , the weather did not cooperate as it was drizzeling and cold. I had a hard fall at Icy Strait Point and bruised my face and had a black eye for the remainder, and still have it a little. Luckily I did not break anything. Alaska is beautiful and I suggest yp anyone that has not been to go.

She was able to address all of my concerns in a timely fashion.

Gilian goes that extra mile to ensure your trip goes well. She will stay after hours to complete your booking if its last minute and you need her help. She even stayed to help my friend that uses another agent just to help out as a favor. You will find her very helpful and efficient.

Gillian is very knowledgeable, professional and personable.

How would we ever manage without Gillian Clark... our Travel Agent who has become our friend! She is the BEST! We just returned from an amazing Cruise on Holland America to Iceland and the North Pole and Gillian gave us so many helpful hints that it made the trip a total dream. thanks Gillian!

Fantastic We will do our next trip through Gillian

So grateful to Gillian for taking such good care of us as we prepared to travel, and even as we traveled! She was always available to answer my many questions, and was kind and professional. Great experience working with Gillian and Cruise Specialists for the first time!

Seamless is the first word that come to mind. She was helpful and did not miss a trick. She was always looking out for our best interest both financially and cabin location. She never got annoyed when I would ask a million questions either.

First time working q her

Gillian was fabulous - we had a large-ish group (11) comprised of ages ranging from 12 to 81 so we were juggling lots of different preferences and interests. We also had some room changes along the way. Gillian was extremely responsive, very effective and always unfailingly polite. I already told her that she will be the first person I call if/when I want to take another cruise

Gillian has a wealth of knowledge. She was very capable.

Gillian was knowledgeable, gracious. She made sure that my cruise was going smoothly.

We have work with Gillian Clark for several cruises. She has always work diligently to prepare us for and provide for us the best cruise experience possible. Our cruise on the RSSC Explorer from Rome to Barcelona was the latest example of her excellent performance. She ensured that we were given the lowest price available and all the onboard credits and benefits we were entitled to. We had an extremely enjoyable cruise on the beautiful ship! While onboard, we booked another cruise and are looking forward to it. We are confident Fillian will help make it a great experience as well.

Gillian has been a wonderful person to work with. She is very professional in her handling of business but very friendly at the same time.

Gillian went above and beyond in trying to solve problems on two different trips. Easy to work with. Highest recommendation goes to her.

Gillian was excellent! She helped with every last detail, and she was always pleasant and positive.

This was a great trip. We meet so many old friends and made new. Being of the 'older generation' I was able to get around and visit and see all.

Gillian has been our travel advisor for many years and has always looked after our best interests, wishes, reservations and bookings. To many more years of mutual guidance and advice.

Service was good, people friendly, grandchildren (first time on a ship) enjoyed themselves. For Kathy and I it was disappointing. It was our choice, but the ship was a little tired, old carpet, no table cloths in dining room. Dining room wait staff very friendly & helpful, but food service was slow and food quality was average. Too many people on the ship, 4,200 to 4,400. Too much waiting for; dinner, open tables, bars, etc. Few quiet private places to sit & talk, read or play cards. Too much up selling, at meals, photos, bars, etc. Casino smoke was horrible. It was mostly contained, but seeped out near the main entrance. We have decided not to use Carnival again. By the way, none of this is Cruise Specialist fault and we will use you in the future.

Gillian was a pleasure to plan a cruise with....very helpful and informative.

Great support from Gillian on making the most of our cruise. Outstanding service on Celebrity Reflection ship. We’re already thinking of our next cruise!

Gillian is an amazing cruise consultant she goes over and beyond to meet our travel experiences and expectations. She is always available, very helpful with our inquiries regarding cruises, itineraries and room selection. Gillian has assisted us with many cruises. Grand African, 48 day Mediterranean, 28 day Alaskan summer Solstice, 45 day ultimate Mediterranean, 21day Caribbean and next summer 28 day Iceland Greenland Norway Scotland. She is a very valuable asset to Cruise Specialists. We highly recommend her.

Gillian provided exceptional service and care in getting us on our world cruise. She provided relevant insight into the many processes required to make our voyage possible. Gillian was a much needed, calming voice of reason as world events caused last-minute changes to our itinerary and visa requirements. She patiently explained all of the benefits Cruise Specialists and Holland America were to provide, and ensured we were comfortable with our choices. We are very thankful that Gillian was there each step of the way to ensure the best possible experience.

Great, any questions were answered quickly and covered the topic in an understandable way. It was helpful and made preparation for the trip easier.

Gillian was very helpful and responsive to my requests.

Gillian is great to work with. Very responsive. She makes good suggestions.

Gillian is friendly, knowledgeable and gives personal attention to each client..

Gillian and her assistant Kellie Backeberg were extremely helpful. I needed a lot of hand-holding and had many questions because I had never cruised alone before or gone on such a long voyage. From cabin selection to visa applications they got me through the whole process and gave me the confidence to do it again!

It was a standard Holland American Cruise-nothing special

We appreciate Gillian's help as she plans your adventures with style. She is the best travel consultant.

Gillian was courteous, attentive, and helpful for a first time cruiser.

Gillian always finds the greatest savings for our requested trips

Gillian takes good care of us. The ship was excellent, the itinerary varied and enjoyable, our room met our needs beautifully, and the food on the ship was very good. Great cruise, nice ports of call, beautiful ship.

Gillian is extremely knowledgeable of the cruise industry and also very helpful with our Princess cruise arrangements. Always pleasant to deal with and returns calls promptly and courteously.

Fine. No problems to speak of.

Gillian did an excellent job in putting together a family cruise for us to Alaska. Her suggested cabins worked out perfectly.

Gillian has been my travel consultant for years and we have always had a great telephone relationship. But I got to meet her on this trip and now have a new and wonderful friend!

It was easy to work together with Gillian Clark. She was very helpful.

Gillian was incredibly helpful and answered amillion questions we had about booking our first expedition cruise. We are packed and now just need to wait 11 months to go! Thanks Gillian

we had a great time,

We were happy with all the information Gillian shared with us and took most of the shore excursions offered by Cruise Specialists. They were all excellent, especially the Egypt overnight.

My husband and I just completed 45 days Mediterranean cruise on Holland America Volendam ship. We made 100% of the planned ports! We were able to experience the Pyramids in Cairo, walk through most historic and beautiful places in Istanbul and see Roman influences in many countries, and finally get on the Gibraltar Rock. Weather was wonderful- little rain, perfect temperature. Being a shoulder season, the crowds weren't bad at all. Traveling with Keith and Susie, CS hosts, was fantastic. They were attentive, personable and made the cruise even better. This is our second cruise with them. We can't wait to do another cruise where they are the hosts. Huge appreciations to them for being our security and advocate on the cruise. CS excursions- in general was very good. Being in our own bus compared to HAL excursions. We had excursions where a large full meal was served vs small meals. We definitely liked small bites better. You didn't feel sluggish for afternoon sightseeing. We did several independent food tours and I wish CS would have couple of these for next cruise we take. There were notable ones to mention. Good - trip to Egypt. Jammed pack with sights but had no choice since we were losing hours from driving to and from Alexandria. Istanbul - didn't like or enjoy first night excursion - drive around in a bus and the fish dinner. Wasn't worth the money.2nd day - way too much walking. We enjoyed it but there were many who said it was exhausting. Again, rush through sites and not enough time. Again, part of the problem was when we got to Istanbul. Overall, great cruise and having Keith and Susie was wonderful.

Gillian was efficient, professional, very pleasant, extremely helpful among other accolades she deserves (earned).

14 day Asian cruise aboard the Holland America Line. Fabulous trip and accommodations throughout. Gillian covered every detail which made the trip seamless and relaxing. Can't wait to call her and get another trip started.

Great to work with. Always going the extra mile and always very positive.

Gillian makes everything easy! I'm not a great planner. Yes, I am adept at conceiving the Grand Tour but, when it comes to executing the idea, I rely upon Gillian for her attention to detail, her intuitive sense of what's lacking, and her ability to organize, optimize and finalize. She's great with details, keeps up with changes, and leaves no loose ends. And, above all, she's just such a pleasure to talk to!

Gillian Clark is a joy to work with! She's experienced, knowledgeable, a keen listener, thoughtful, thorough, helpful, detail oriented, funny, and a friend! And Gillian has a great team supporting her!

Gillian was terrific throughout the entire booking process. She kept us up to date for changes from Holland America and CSI, and gave excellent advice when we upgraded our stateroom. Her recommendation was spot on - the stateroom was quiet and convenient to every section of the Koningsdam.

When I was 14 yrs I read the book "Around the World in 80 Days", and thought it would be wonderful to do it. But it was only last year, after a challenging shoulder surgery, that I decided to fulfill my dream not in 80 days but in 124 days!! I was referred to Gillian by friends. That is probably the best referral I had because Gillian made my dream become a reality without any fuss. I wanted to be very efficient with my money so I reserved an inside cabin, weeks later Gillian gave me the great surprise of an upgrade, a cabin with obstructed view (Up Promenade Deck). But she knows the ships very well, and got me a cabin located in between tenders, so, I had a nice view of the ocean and the sky, albeit with some cables in front of the window, but I was not behind a tender and the sun illuminated my cabin. She made the entire reservation process look very easy, guiding me along the way with choosing travel insurance, visas, flights, etc. etc. I did not need to do anything on my side. She

Fantastic. Very professional and courteous.

We are seasoned travelers, especially via cruises. There are many aspects I will handle on a DIY basis, but not booking a cruise. Gillian is extremely knowledgeable, detail-oriented, cares about what is important to you, provides great guidance, and communicates reliably. (And CS has a good team which covers each other's time away from the office.) CS even offers generous perks you don't get when booking directly with a cruise line. Some cruises even include their excellent on-board hosts and special shore excursions which are frosting on a great cake. Gillian makes trip planning enjoyable and you end up confident that everything within her control has been handled properly. Thank you, Gillian!!

I will continue to work with Gillian as well as referring her to my friends. Gillian is always prompt with my inquiries, offered us with pertinent information throughout our cruise. I appreciated her small touches like birthday cards and little notes while we were on the cruise. Very thoughtful.

We just took the most wonderful cruise thanks to Gillian Clark. We had wanted a suite in order to get a king size bed as the cruise was 28 days long, so Gillian recommended the rear corner suite on the 7th level and we were so comfortable there we didn't want to leave. She provided us with all we needed from insurance to asking about our air reservations, and there were no loose ends.

We are unpacking . Hurray!

I’ll keep you informed. Next battle is to recover all the shore excursions we had reserved and paid for, before and during trip. They all have been cancelled. The lead host/guide Tom for Cruise Specialist is going to go to HAL shore excursion desk when it reopens (during our dinner hour) and fight that battle for us. Good people @ Cruise Specialist, use them in your travels. Gillian was our life saver this week. Thank you for offers of help also.
Stay healthy .

A Happy Ending to this Drama Production!

As always everything fell into place thanks to the care of Gillian! She is just the best!

Gillian has always been responsive to requests, concerns and questions. She follows up promptly and I feel like I’m talking with a friend. Can’t wait to meet her in person in July when we are in Seattle.

Excellent. She is knowledgeable, helpful, and responsive. We are very happy with our experience and will work with her again.