Seabourn vs. Regent Seven Seas Cruises

As with our other trips, she had everything taken care of.

Always good and follows up on my many questions

All cruise documents came in on time and correct

flawless she is very competent

Carol has provided incredible support and guidance for all our travel needs! Her recommendation of a private tour to Hiroshima was spot-ion to what we love to do on cruises!

Carol always gets answers quickly. She’s efficient in answering emails and processes bookings right away. Sry happy working with her.

Unbelievably wonderful. Carol is on top of everything related to our cruises. Excellent getting answers to all our questions. She is thorough and responsive. She is the BEST!

Carol was always available to talk to me and answer all of my questions

I love working with Carol. She stays in touch with me, so I know wat if any changes to my plans are necessary.

Carol is doing really well in booking our cruises, finding us the best room, and reading the small print. We book very far in advance when cruises are just surfacing. She sometimes has the tell the cruise line what is in their own policy!

Excellent working relationship. Everything on time. She coordinates well with cruise lines.

Carol is very responsive and watches out for our travel interests and needs. Works extremely well even remotely!

Carol does a great job!!

Great to work with.

Carol is very knowledgeable about the cruise line especially air and land arrangements. Very timely response to any question and a real pleasure to work with for all details.

Carol Terhune always returns our calls promptly, and is most helpful. We were very pleased with the perks provided by Cruise Specialists.

ALWAYS fantastic -- we have had her help for years on MANY cruises -- again -- ALWAYS fantastic

We've booked several cruises on different lines with Carol, and she has always done a wonderful job in getting the best for us and our dollar. She helps with cruise information, cabin selection, dining time, perks, and travel insurance. Cruise Specialists will also send a lot of travel information, and send email reminders. Everything is clear and easily understandable. We have absolutely no problems when we deal with our personal friend and agent, Carol. We've already discussed our next European river cruise, which we plan for the fall.

Carol has been outstanding in supporting us for our many cruise vacations

We knew we wanted a luxury cruise in the Baltic Sea. Carol was experienced booking with our CruiseLine SilverSea and was able to advise us every step of the way. When we wanted to add a land package, she was able to refer us to another agent with location specific expertise. The booking process went well and Carol was able to secure a special short excursion for free that was one of the top experiences of our trip. She did a great job for us.

Carol was excellent. She helped me with every concern I had. She even found one of your employees to help me with a private tour. I would recommend her to friends.

Carol always responds to us quickly and efficiently. We love the benefits of booking with CS, the shore excursions are especially great since the buses are never crowded.

Carol is always very attentive and keeps me informed and takes care of all the little issues. I have been working with her for 8 years now and consider her one of the best.

Carol is a very efficient agent . It was a pleasure dealing with her.

Carol is informed, professional and efficient...pleasure to work with.

Always a pleasure!

Great. She is very helpful and responsive.

Carol is sheer pleasure to work with. Cruise reservations, travel insurance, coordinating hotel or air travel she is always very efficient and complete. She will deal with your cruise company for all arrangements and requests, and will keep you updated with emails. Her knowledge and experience is the key.

Carol is an excellent agent

CS & Carol make planning a cruise SIMPLE!

She is pleasant and easy to work with.

Carol has been our travel consultant for many cruises. She is easy to contact and has all of the answers. If she is not available, she ensures some other consultant is available to help us out. No waiting and wondering if we got lost in the shuffle. We really like Cruise Specialists.

This was a amazing holiday your cruise agents Wendy & Steve do a wonderful job

Met many "old" friends and "family" staff and crew members, made more new friends, bot crew and passengers! NOTE: Carol is the BEST!!

Carol planned every thing perfectly. The trip went smoothly.

As first time cruise clients, Carol provided us with great support and helpful information each step of the way, from searching for the best options in the region we wanted, to each detail of booking, flights, ship amenities and pricing. We would work with Carol again - she's the best!

We enjoyed this once in a lifetime trip to view various sites in Australia and South Pacific islands and New Zealand. The itinerary was wonderful and as always Holland America did a phenomenal job .

NA

There were 25 of us. We changed plans several times and Carol was very accommodating! We truly enjoyed the cruise and the assistance she gave us.

We could not be happier with our relationship with Carol. In a word "Outstanding". She helped us graciously, effectiently, timely all along the way to sailing. Thank You, Carol.

Always Excellent

xx - I have no idea of the relevance of these questions to the performance of Carol. The service provided by Carol was outstanding throughout every step of the process. She could no be more helpful, pleasant and professional.

Wonderful experience, would definitely book again with Carol.

Carol is great to work with. She makes sure I remember every link in the chain--so I get to and from and also that all works well on-board.

Great trip. AVOID having to deal with "Face to Face" inspection at Norfolk, VA. it was a nightmare(mild statement). NOTE: Carol is the greatest agent!!

I selected an Oceania and booked through Carol. She is very good at follow up and attending to payment details

Our transpacific crossing and round Japan and on to Hong Kong was amazing.

Carol is always quick to respond to emails or phone calls. She’s very patient with my questions. Wouldn’t want to work with anyone else.

As always it was good to know she has our back on any trip

Carol is simply the best. Any question I have gets an immediate response. Even if it’s just to tell me she’s working on finding the answer. I had two other Cruise Specialist agents before Carol and I was unhappy when they left their jobs. However, they did me a favor because I got Carol! That says it all!

Carol has been my travel agent for 10 or more years. She is proactive, has a good idea of what I am looking for, and responds appropriately to my requests for info.

Good not great

Carol aways does a great job of insuring that we have the correct dining arrangements for our trip as well as applicable cruise credits. She knows our preferences and is proactive to ensure our needs are met.

Greece islands Virgin voyages cruise was perfect for our group of moms and daughters (recent college grads).

Excellent as usual

She is easy to work with. Has a nice personal touch. Approachable.

Carol always follows up on any particulars that I have on any cruise we have taken

Professional, timely, personable

Carol, works effectively and efficiently. Always allows up and recaps so customer is updated on important dates.

We would not have another person. She is great!!!!

Carol is the consummate travel agent always professional, through, and precise when helping us plan our cruises.

Thank you Carol for your help on this cruise and thank you for the onboard credit.

she is always available to me

Carol keeps us informed from the first day when we ask about a cruise, on through the booking, insurance and the entire process. She touches base with us while on-board as well. We have been her clients for years and so very much enjoy working with her. She is family!

Did not offer any changes that improved trip

Personally I don't interact with Carol, my husband is our planner and he has provided his review.

Carol was very helpful

Circumnavigation of the British Isles. Great trip from Beatles to the wonderful countryside of Scotland. Carol kept us in the loop about cruise and itinerary changes and informed about the new ETA visa requirements

Always great detailed and very satisfied with all 4 cruises I have taken this year!

Carol is a Gem always helpful

Carol is helpful, on top of things, and pleasant to work with.

The Viking River Cruise exceeded all of our expectations. Your agent was very knowledgeable able about Viking and was able to answer accurately all of our concerns.

Carol, is wonderful to work with. She is interested in our travels. What is really nice is that she happily investigates other possibilities of cruising for us, even if we don’t end up make that choice that she has investigated. She knows my cruises and which ones we need to pay off. She accommodates us even we when we are traveling. She is the 3rd and definitely the best agent we have had with CS.

I have already recommended Carol to friends of mine who will be cruising to the Baltic. Carol always returned calls and answered all questions. She suggested a new hotel which enamoured me. It was really very nice. She was completely knowledgeable on most every question i had. If she did not have the answer at hand, it was forthcoming.

Carol is wonderful! She always responded to my emails and phone calls promptly, I booked this cruise with Carol as soon as the booking opened on Princess which was 27 months before the cruise. Carol found the best cabin in the category we wanted. She made sure that all discounts and promotions were applied.
I noticed a price drop before final payment and called Carol and asked if she could see if we could receive the price drop. My only caveat was I didn't want it to change my original booking benefits or affect the 30 excursions we already had booked. Carol obtain for us a huge price drop and everything in the booking stayed the same.

I felt she was always there for me and wanted our cruise to be a wonderful experience , which it was.

I would highly recommend Carol to anyone looking for a knowledgeable, responsive and caring travel agent.

Wonderful trip! Carol was helpful throughout the experience. Would definitely use her again for my next cruise

Carol is a terrific agent. She is quick, knowledgeable,prompt. Always a joy to work with and I k ow everything will be taken care of.

She is easy to work with and very thorough