Heather Coulthard, Travel Agent in Cleveland, TN

Heather Coulthard

Cleveland, TN Travel Agent

Heather Coulthard

Cleveland, TN · 12 Years of Experience

Small World Big Fun, an independent agent with Small World Big Fun, LLC, a Travel Leaders Network Affiliate Agency
5.0
(23)
100% Recommended
Heather was absolutely fantastic to work with. She was very professional and highly engaging. She helped me to plan out the perfect 40th birthday-surprise... Read More >
About
Reviews
Certificates & Awards
My Places

Areas of expertise

Destinations:

Cancun, Jamaica, Turks and Caicos Islands, Costa Rica, Punta Cana

Interests:

All Inclusive, Honeymoons, River Cruises, Adult Only, Cruises

Suppliers:

Royal Caribbean, AmaWaterways, Disney Cruise Line, Disney, Universal Parks & Resorts Vacations

About Me

All-Inclusive and Caribbean Specialist

I have been traveling since I was very young. I received my first passport at 6 months old and did my first trip ‘over the pond’ to England as my parents are British.

Over the years, I have visited Walt Disney World® Resort more than 25 times, traveled to 24 islands in the Caribbean, sailed on 12 different cruise ships, and explored 11 European countries. My husband and I have always traveled with our children; our first official family trip was to Disney World when our daughter was only 6 weeks old. We have traveled to London, Paris, Jamaica, Key West, New York City, Mexico, Dominican Republic, Costa Rica, Greece and many more.

Vacations are the best way to spend quality time with your family,  Travel gives you a chance to escape the stresses of everyday life, to learn something new, to experience different cultures. It is the best way to give your kids a broader view of the world.

After working for 12 years as a top-selling sales rep for a children’s clothing company, I joined Small World Big Fun in 2014. I now use my love of and experience traveling to help clients realize their own travel dreams.

I love meeting new people and love sharing my love of travel with my clients!

I specialize in Caribbean travel, cruises, River Cruises, Disney Destinations as well as Universal Studios. I live in Cleveland, Tennessee, and have clients all over the United States. 

Let's make your travel dreams a reality!

Recent Reviews

Austria was a DREAM
Austria was a DREAM

Heather was very knowledgeable and accessible during our trip planning process. She answered all our questions and her experience helped us with our anxiety as it was our first cruise. She is a great planner and very responsive. I highly recommend Heather for your Disney Cruise planning!  -Allyson

Heather did and amazing job planning the perfect stress-free Disney Trip and that is nothing short of a miracle!!! Telling everyone to book trips through her !! -Julie

Our Disney trip was perfection because of her hard work and advice! We are so thankful for all of her guidance!! -Christin

Heather Coulthard is amazing! She has planned 3 trips that I've been on! She is great and will do anything to make it the best trip possible! -Taylor

REVIEWS

Rating: 5.0
23 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 23 reviews

Best travel agent interaction...EVER
Reviewed By Matthew - Matthews, NC | Traveled to Jamaica ~ Caribbean
Heather was absolutely fantastic to work with. She was very professional and highly engaging. She helped me to plan out the perfect 40th birthday-surprise trip for my wife and we couldn't have been more pleased with the results. As a husband and father who has very little time on his hands to research and plan out all these details on his own, I am extremely appreciative of Heather's detailed line of communication, responsiveness, and attentiveness throughout the entire process. I'll definitely be coming to Heather again in the future to plan another awesome vacation and I highly recommend her to anyone out there who's looking to do the same. You will NOT regret your experience with her. She really IS the best!!
I would recommend this agent to my family and friends.
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Wonderful “bucket list” trip
Reviewed By Karen - Cleveland, TN | Traveled to Alaska ~ USA
Our trip planned by Heather Coulthard went so smoothly! We got to enjoy every minute with no stress or worries at all.
Heather Coulthard responded
"Thanks so much!!! "
I would recommend this agent to my family and friends.
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Honeymoon!
Reviewed By morgan.n - Tennessee | Traveled to Jamaica | Caribbean
Heather helped us plan our dream honeymoon and made the whole process super smooth and easy for us. It was so nice to know everything was taken care of especially since we were traveling right after our wedding! She was always super responsive and answered all of our questions - from booking us the honeymoon package at our resort, transportation, insurance and everything in between! Highly recommended ??
I would recommend this agent to my family and friends.
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The perfect trip!!!
Reviewed By Keegan & Chandler - Atlanta, Georgia | Traveled to Curacao ~ Netherlands Antilles ~ Caribbean
We’ve worked with heather for 2 years now. She planned our honeymoon and our one year anniversary trip. One thing i love about Heather is how honest, and communicative she is. Even if we had a question on our trip she’d get back to us immediately. I could not recommend her enough.
Heather Coulthard responded
"Thanks so much! I have enjoyed working with you and look forward to many more!"
I would recommend this agent to my family and friends.
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Best Family Trip So Far!
Reviewed By Kathy - Cleveland, TN | Traveled to Jamaica ~ Caribbean
This is the second trip we have taken with our family of 9. We just returned from Jamaica, where we stayed at the Hyatt Rose Hall Zilara. Heather booked every aspect of our trip. She coordinated our flights from Dallas, Boston and Chattanooga so we all met up in Atlanta and flew to Jamaica from there together. She made sure we got the VIP treatment when we arrived and that was one of the highlights of our trip! We were greeted w/welcome signs for our family and personally lead past hundreds of folks in lines through each step of the process with security. Once through the airport requirements we got on our prearranged shuttle to our resort and it was beautiful. This is our 4th family trip to all inclusive resorts with 9-11 adults and everyone thought this one was the best and 10 out of 10. Heather made it happen.
Heather Coulthard responded
"thanks Kathy!! I love helping your family and look forward to helping you again! "
I would recommend this agent to my family and friends.
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Certifications & Awards

ASTA is the leading global advocate for travel agents, the travel industry and the traveling public.It is the world's largest association of travel professionals.Our members include travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc.Expand your world. Go with the pros.
The Luxury Leaders Alliance is a unique networking environment for a carefully selected group of luxury advisors that have common experience, skills and mindset. Through collaboration, knowledge-sharing, and educational opportunities, these elite advisors are empowered to provide sophisticated, personalized experiences to luxury travelers.
AmaWaterways Specialist
AmaWaterways Specialist
AMResorts Master Agent
AMResorts Master Agent
Disney College of Knowledge
Virgin Voyages Sea Academy
Sandals Specialist
Hotel Excellence by Marriott
Universal Studios Certified

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
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