I am an experienced travel agent who has been working since 1998 and is dedicated to providing excellent customer service in the travel and tourism field.

Consult and book domestic itineraries and ticketing                                       Service retail customers, groups and corporate accounts                                 Work closely with major wholesale companies and consolidators                           Book cars, hotels and tours as per customer requirements                  

Education    AS:COMMERCE                                                                                              1978Sachdeva College, Delhi, India                                            COMPUTERSKILLS·         Software: Microsoft Office products

Ability to work efficiently and effectively in a fast-paced environment while maintaining accuracy and productivity.

Perform the tasks of making calls to airlines to request specific documents        Handle the task of maintaining accuracy and consistency on documents             Responsible for reviewing ticket and passenger security data                          Consult and book domestic/international itineraries for corporate accounts and sub agents                                                                                                       Strong skills in negotiations, pricing and ticketing/invoicing                            Arrange for insurance of electronic visas and other travel documentation                 Collaborate with other departments on daily basis                                             Use technology to maximize efficiency and productivity                         Communicate required stipulations to customers, receive and clear conditions for ticketing purchase per client’s requirements 

Amadeus and  Sabre     Both systems provide access to:                                         Airline schedules and fares .                                                                            Airline Contracts ----------    Negotiate or utilize:    Waived change fees         Additional baggage allowances                                                                           Examples include agreements with airlines such as:                                     American Airlines       United Airlines     Delta Air Lines

? Expert in using GDS (Sabre), Moxie, QREX, Apollo reservation tools?            Utilized Sabre for Air, Car Rentals and Hotel reservation                                         ? Facilitated ticketing requests of International Marine Travel Partners from the International Marine and off-shore Travel                                                               ? Supported and worked marine business travel service researches                          ? Analyze and present lowest flexible rates to clients? Facilitate business to business interaction or for business to consumer interaction demonstrating professionalism and complete product knowledge                                                  ? Analyze client complaints and problems to find a solution while complying with company procedures and standards                                                                      ? Research and identify new cases created by clients                                              ? Delivering error free documentation and ensuring compliance with company policies and requirements                                                                                    ? Comprehensive knowledge of regulatory and internal guidelines and policies in regards to travel ticketing process                                                                        ? Working knowledge of word processing, Microsoft outlook and spreadsheets          ? Gathering, prioritizing, organizing client’s information into the SABRE system        ? Flexibility and ability to work under pressure                                                       ? Prepare final documentation and packages for ticketing for corporate clients attaining accuracy and cost effective rates                                                            ? Providing excellent customer service and phone etiquettes when dealing with clients                                                                                                               ? Team oriented and ability to handle multiple tasks

· Handled planning and execution of complicated itineraries·                             Deal patiently with complaints of customers if any and provided feedback to management for betterment of services

2016: Worked for a large corporate fisheries division in Alaska, based at Dutch Harbor Airport.

Escalate this service request to the responsible team immediately for appropriate action.