excellent agent in organizing tours many times

Excellent

Thanks to Helen for making my 35th anniversary trip a WOW experience. Helen took great care and organize from Ato Z. We are definitely a customer for life.

profesional, competent, patient and extremely friendly and helpful.

I am so fortunate to know Helen through a friend, it has been over 4 years to be spoiled by her service. I used to prefer handle travels directly with the companies due to some of my specific requirements. Ever since I know Helen, no more worries, she will take care of all my needs with the smallest detail, I am able to better use my time for other things. Helen is the best travel agent if anyone ever needs one, she is efficient and professional, more importantly, she is very caring and make you feel so comfortable working with her as if you are the only person she is taking care. She has also handled several of our group travels, again with the highest satisfaction of all our group members. I have introduced Helen to many of my friends, they are all so happy to know her and start using her as their travel agent. If you like to have a hassle free travel experience, please work with her and just enjoy your trips.

Great pleasure working with Helen!!

Helen helped book our family vacation this year. She is very professional and capable, and what I appreciate the most is that she is extremely patient and supportive. Through a period of time, she guided us through many different options and obtained different quotes. Eventually we decided to go to an entirely different direction. She was very patient with us and helped us rebook and gave us some generous bonus goodies for the trip. She also reminded us of other possible factors that might hinder us later. Overall, I really enjoy with her and I look forward to work with her again next year!

Friendly, approachable, very helpful.

we enjoy every moment of our cruise

Helen is friendly and professional. And her service was precise, detailed, and a free of worry operation.

Amazing nature beauty and so closely to see animals? Studding to watch the turbulent of the Victoria Falls

Helen provides the best service from beginning to end. We don’t have to worry about the details since she always reminds us, like due dates, flight schedules, any alerts… also we get quick response whenever we have the doubts and called her. We are happy about her decent service!

Very good

Helen arranged an excellent pre and post cruise itinerary. She also constantly reminded us of things to be aware of. Thank you!

We booked Viking ocean cruise with Helen which included air fare. Lufthansa notified us the flight canceled at the morning that we were leaving to airport. Helen contacted Viking and got us new itinerary in 3 hours so that we were able to leave at the same day. She also helped us with the hotel reservations and transportation. The hotel locations are great and all in the center of the city with walking distance to tourists points. She provides excellent service and I recommend her services to anyone.

Great service at any time Will introduce to friends

Helen made all detailed arrangements including excursions and restaurant . She helped us to arrange airliner after we received the notice from Lufthansa regarding the delay. She provide the tips for local port traveling

Grate serve and great help to make our trip so easy and pleasant, I will ask her again for our next trip and refer her to my friends for their future trip as well.

Helen was absolutely fantastic to work with. This was our first cruise and we were traveling with three small kids. Helen was responsive, knowledgeable, and so helpful. I felt confident in knowing we had everything taken care of and the right documentation for our trip thanks to Helen!

Helen is super patient and friendly. Pleasant to talk to and answer all questions perfectly

Helen helped me book the trip, arranged onboard credits for me, and provided detailed information about the cruise. Thanks to her, I knew what to expect on the ship and had a wonderful experience.

She did an excellent job in booking the cruise ship tour, she made sure all details were done well.

Helen is professional, friendly, patient, organized and pleasant to work with. She listens to customers’ needs and requirements, and does her best to accommodate.

This was my first time on a cruise and Helen provided all the necessary information to make sure me and my family were prepared. She made sure we had everything we needed and without her the trip would not have been as smooth and fun as it was! Thank you Helen!

We appreciate Helen's services

Helen was not only extremely helpful booking our trip, she was patient and answered our many, many questions in the weeks/days leading up to the trip itself. She gave us many options of what we could do, gave her advice, and helped us come to the best decisions for our group. Would 100% recommend others to use her services

Helen was extremely helpful, patient and supportive of our 15 person vacation. She went above and beyond to answer all our questions and concerns!

Helen is a very nice, sweet and knowledgeable agent. she answered every question I asked on time and gave me good suggestions

Helena at Unikke Travel was exceptional from start to finish in planning our Viking Mississippi River cruise. From the very first conversation, she asked thoughtful, pointed questions that helped her understand exactly what kind of experience we hoped to have. Her attention to detail made us feel confident and cared for every step of the way. When unexpected flight issues arose, she didn’t just offer suggestions—she coordinated directly with the airlines and Viking to resolve everything quickly and with zero stress on our end. Her calm professionalism turned what could have been a major inconvenience into a seamless part of the journey. Because of her diligence, communication, and genuine care, we were able to relax and enjoy an unforgettable cruise. Every detail felt handled, every question answered, and every moment smooth. It’s rare to find someone who combines expertise with such personal commitment, and we are truly grateful. We will absolutely turn to her for future travel plans and highly recommend her to anyone seeking a flawless, elevated vacation experience.

Helen has provided the details information we needed

The cruise ship is comfortable, with good food and nice shore excursion

Helen was a great travel agent. She was very helpful in answering my questions promptly and sent email reminders about important dates coming up. She also offered me some great discounts/promotions to help me save money on my cruise trip. I'd recommend her to anyone going on a trip!

Helen provides good services through out all stages of our travels.

Wonderful ship and great destination

It is experience of beautiful natural scenery and delicious food

Helen was very helpful and patience with us in planning our trip. She's very organized and even give us recommendations and tips what to do as our first time doing ourselves. We're looking forward with our next trip with her.

From the day we booked the Viking cruise trip more than 18 months prior to the embarkation, Helen took care of all the details every step of the way, handled insurance, airline booking, early seat assignment. Helen also kept us informed on excursion booking and specialty dining reservation. She sent us the final documents just a few days before we embarked on our journey. Great experience.

We work with Helen Liu for many year. She always provide excellent services regardless if it is holiday. She quickly respond to every request also detailed info, notes and reminders. Her services make all of our trips flawlessly.

Each trip allowed me to appreciate the charm of nature, experience local customs and savor local delicacies, and spend a wonderful and unforgettable vacation. I'd like to thank Helen for her sincere recommendations and service!

Helen is very meticulous throughout the whole booking planning process. We really enjoy working with her.

Helen helped me booking this trip. She always reply to my questions promptly, remind me every steps I need to do to avoid any mistake. I already refer Helen to my friends

Helen helped us planning my first Viking river cruise. She answered all our questions promptly and helped us did all the planning. Will definitely plan my next trip with her.

This is the first time I use a travel agent other than Viking's website sales reps to book a cruise, and I really like it. Compared to Viking's own sales reps,Helen is a lot more responsive and efficient. She got all the deals I can get from Viking directly, and she answered our questions patiently and quickly. She also sends reminders to us at the right time. I will recommend Helen to my friends and will ask her to book another cruise for me in the future.

Thanks to Helen for a wonderful trip! nice service starting from booking, answering our group’s questions promptly and patiently. highly recommend ??

We had an incredible experience working with Helen, who helped us planned the perfect cruise for our multi-generational family. From the very beginning, she took the time to understand our unique needs — from grandparents to young adults — and recommended a cruise that offered something for everyone. The service was truly complete and seamless. Highly recommend to anyone looking for a knowledgeable, attentive, and caring travel professional!

Helen handled our multi-family, multi-generational cruise amazingly. She was responsive, attentive, and effective. She took the stress out of the planning, adjusting to our changes and requests. Plus she was great with reminders of the trip details and requirements. Thank you, Helen!

Helen is a true professional and a pleasure to work with. She curates personal travel experiences and inside knowledge to create extraordinary journeys. She is dedicated, responsive, and follows through on every detail from initial planning to takeoff and after our return. We've already booked our next trip and are planning for next year. Highly recommend.

We had wonderful experiences to work with Helen for 1 Avalon river cruise & 2 Princess ocean cruises. Helen is professional, friendly , patient and very efficient. Definitely, I will highly recommend Helen to my friends and family members. Thanks again, Helen !

A wonderful way to celebrate our friendship

Helen is a very experienced travel agent. Very responsible and very clearly for all the details.

Helen took care of all bookings for us according to what we needed and how much we were able to afford.

Helen has made all details of all our trips well planned and followed through.

The dinner experiences is extremely special and organized

Good on board experience with Viking Star ship. They are excellent services. On shore excursions are not so good as river cruises. But the complete trip was excellent.

I have been working with Helen for a few years and have planned at least three cruises with her help. Helen helped us plan our honeymoon trip to Europe, and it's clear she has a lot of travel experience. Her recommendations of activities to do in Rome helped us plan our days and we were very satisfied that we saw everything we wanted to see. Helen also responds to my emails in a very timely manner and is able to very clearly answer my questions, allowing me to plan my travel efficiently. I look forward to working with Helen to plan our future travels.

We really enjoyed our cruise. It’s the best! Helen helped us to prepare the trip. She provided useful information. She’s been very professional and very patient!

Helen provided the best valuable information for our trip accommodation and ventures to visit. Saved us a lot of worry and visited places we like. Thank you Helen.

She is an outstanding agent for many cruises that we booked with her. She is super experienced and she provided many extra information upon our requests for shore excursions. She was my best agent ever and I recommend her to all my friends.

Helen is a dedicated travel expert. She prearranged all our itineraries long before our trip. We have a smooth and enjoyable trip. Thank You , Helen.

Helen is undoubtedly a very professional travel specialist. For our first river cruise trip, Helen solved all our problems with her kind attitude and extreme patience. Of course, I would recommend Helen to all my friends.

Helen's service was very thoughtful and considerate. She provided us with a lot of tourist information for shore excursions and kept track of our itinerary. She did a great job!

Very good

Provide detail information with patient

Very well

We first contacted Helen about booking a two-week, multi-city Europe trip after a coworker recommended her in 2016. Recently, she helped organize a wonderful travel package for our young family to Oahu, Hawaii.



Helen has been consistently professional and flexible with a friendly attitude when assisting with our travels, whether domestic or international. She is an avid traveler, which is helpful and insightful for the pre-planning stages. We highly recommend her travel agent services.

Any problem or questions I had, Helen always responded fast and provided the best service.

She is very responsive to our questions and concerns. She helpes for the pre-trip planning and in the middle ot the trip.

She is very patience and willingly to do extra service for us

Helene is very patient and thorough. She has thoughtfully sends out reminders for all excursions and warned us to take screen shot oh restaurant reservations since cruise may mess up

Very detail oriented. Quick response to any questions. Great help in booking Hotels and tours for our group

She is the best and thoughtful agent

Excellent,helpfull quick action.

we have worked with Helen on several trips before this one. We keep coming back because of her excellent service. She is quick to respond to our inquiries and is very helpful. We had a group of 14 this time and she was very accommodating to everyone's schedules (not easy to do) She kept us informed with all the travel docs from the moment of booking through all the changes up to the date of our departure. We have had a pleasant experience with Helen. We appreciate her professionlism.

Excellent, I already refer my neighbor Mr. & Mrs. Nguyen

Thorough, efficient, attention to details, very friendly!
Really enjoy working with her.

Very responsive

She is excellent. She takes care of her clients very well. I feel being taken good care through the journey.

Exceptional and top model customer service! She's very kind and extremely helpful from the get-go, from early planning stages to finalization of our trip. Even when we returned home she followed up with a phone call, which is definitely an extra. Not to mention this is our first time booking with a travel agent so her service totally went beyond our expectation. Will give her 10/10 ratings if the survey allows.

Very good!

Helen is a very professional travel consultant. After we signed up for the Rhine River trip, she kept following up and provided thoughtful service and good shore excursion suggestions, allowing us to have a pleasant trip!

Nice, patient and details

Helen takes time to listen to her customers. She doesn’t push sales. She wants her customers to have positive experiences and enjoy the trips

Helen is the nicest agent to help me numerous times with patients.

Helen was very considerate. The arrangements she made fit our needs perfectly, from the pre-cruise excursions, airport pick up to excursions during cruise trip and even specialty dining reservation. Really appreciate her effort and time to make us have such a wonderful experience. We are absolutely looking for our next Viking cruises experience through Helen's arrangement..

Excellent!

We had a wonderful experience on this Viking Venus cruise which left us a superb impression. The whole trip including the pre-cruise excursions arrangements made by Helen was well managed from the beginning to end. Helen was very considerate and detailed oriented to arrange our hotel, car service and all the necessary reservations on the cruise ship. Her considerate and in time reminder before the cruise really helped us a lot.

We absolutely plan to have our future cruise trip arranged by Helen again.

Dear Travel Agent,

I want to express my appreciation for the excellent service Helen provided. She is a very friendly and helpful person whose attention to detail and prompt responses made my travel experience smooth and enjoyable. Thank you for a job well done!

The best tour service and the most detailed explanation

Excellent

The greatest

Helen was incredibly knowledgeable, professional and detail oriented. She did a great job organizing a trip for my parents. She thought about every little detail including informing all participants about the weather at the local destination, organizing the local transportation, emailing us with best restaurants, making recommendations for tours, giving detailed descriptions of the exact cabin on the ship, etc. She took the initiative to provide us with information that we didn't even realize that we needed which was amazing. She was very patient with me especially when I asked her to forward me the same emails and when I asked her the same questions multiple times. She was very considerate - knowing that my parents preferred Mandarin, she had the entire guidebook translated for them. Amazing experience working with her and look forward to working with her in the future.

I have booked several trips and also got tickets from Helen in the past (before pandemic). She's a very experienced and detailed agent who offered the best service plus helped us save extra costs. Look forward to book my next trip from Helen soon.

Excellent

The best travel agent!