With Austin, what could have been an intimidating first cruise booking experience was smooth sailing. As a veteran with PTSD, vacations are often difficult for me. I triple check everything, keep watch instead of relaxing, and worry about flashbacks ruining the trip for my family. As a veteran himself, Austin completely understood my unique travel needs. My wife loved talking with him about cruise options, but what really made this trip perfect was how he made sure that I could truly relax. Austin has an incredible attention to detail: at every step, he made sure that anything and everything I needed to know or check was handled for me. He answered every question I had about how the cruise line prepares for and handles emergencies. He even helped me prepare a contingency plan in case I had a flashback. He made what would have felt like a stressful task into a truly relaxing and fun experience.