Specialist in Disney, Universal & Cruise Vacations

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Donna Walters, Travel Agent in Durham, NC

Donna Walters

Durham, NC Travel Agent
Super Agent

Donna Walters

Durham, NC

Donna with Enchantaway Travel, an independent agent with Travel Leaders Kissimmee, FL
5.0
(15)
100% Recommended
we were apprehensive to book a carnival cruise, but Donna helped us find the perfect fit for our family. She is very patient and listens to... Read More >
About
Reviews
Certificates & Awards
My Places
Travel Stories & Media

Areas of expertise

Destinations:

Walt Disney World, Universal Orlando, Castaway Cay, Caribbean, Bahamas

Interests:

Disney Vacations, Cruises, Theme Parks, LGBTQ+ Travel, Adult Only

Suppliers:

Disney, Disney Cruise Line, Celebrity Cruises, Universal Parks & Resorts Vacations, Royal Caribbean

About Me

Castaway Paradise
Castaway Paradise

Hi, I’m Donna Walters — a nurse of nearly 30 years, a lifelong theme park lover, and your go-to Disney, Universal, and cruise vacation planner.

My journey into travel planning wasn’t part of some grand master plan — it came straight from the heart. After decades in nursing, I realized the same skills I used to care for patients and guide new nurses were perfect for helping people plan stress-free Disney vacations, Universal Orlando trips, and unforgettable cruise getaways.

I’ve always been the one people come to with questions, concerns, or “can you just figure this out for me?” Now, I get to do that with vacations instead of IV pumps.

What sets me apart is how I plan with compassion. My nursing background taught me to notice details others overlook, stay calm in chaos, and truly listen to what people need — even when they’re not quite sure how to say it. That means I don’t just book trips — I anticipate your needs, ease your worries, and support you every step of the way.

As an LGBTQ+ woman, I also know how important it is to feel safe, supported, and seen when you travel. I’m proud to create a welcoming, inclusive space for all families planning Disney vacations, Universal trips, or cruise adventures.

I moved to Central Florida because I love the magic — and wanted to be closer to it. As a Disney Annual Passholder, I visit the parks often and stay up to date on Disney World tips, Universal Orlando insights, and the latest theme park news.

Whether it’s Walt Disney World or Universal Studios, I know how to help you make the most of your time, avoid burnout, and still fit in all your must-do experiences.

And if you're dreaming of a cruise — especially Disney Cruise Line — I’m your person. With nine Disney cruises in just over a year (and more booked!), I know the ships inside and out. From choosing the perfect stateroom to understanding rotational dining to making embarkation day a breeze, I bring real-world experience to every cruise I plan.

If you're ready for a Disney vacation, a Universal Orlando adventure, a Disney Cruise Line sailing, or any family-friendly cruise, I’d love to help. I bring heart, humor, and firsthand expertise to every itinerary — and I’ll make sure your planning experience feels just as magical as your vacation.

Let’s plan something unforgettable — together.

Why work with me?

I specialize in planning:

  • Disney vacations for families, first-timers, and Disney adults
  • Universal trips with smart park strategies
  • Cruise vacations
  • Family-friendly, multi-generational, and inclusive travel

What Sets Me Apart

  • Nearly 30 years of nursing experience — I anticipate needs, reduce stress, and support every detail with care
  • Calm, compassionate planning designed for travelers who want a smooth, worry-free experience
  • Florida-based with up-to-date insights
  • Seasoned cruiser
  • Inclusive, LGBTQ+ friendly planning

Training & Certifications

  • College of Disney Knowledge Graduate
  • Universal Orlando Resort Specialist
  • Accredited Cruise Planner
  • RCCL - Master of Adventure
  • Ongoing training in theme park and cruise travel

REVIEWS

Rating: 5.0
15 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 15 reviews

Carnival Cruising
Reviewed By Cruising Carnival - Columbia, SC | Traveled to Caribbean Sea | At Sea | At Sea
we were apprehensive to book a carnival cruise, but Donna helped us find the perfect fit for our family. She is very patient and listens to your concerns and really tries to find the best experience.
I would recommend this agent to my family and friends.
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Disney Holiday 2026
Reviewed By Disney Holiday - Kristiansand, Norway | Traveled to Orlando | Florida | USA
Donna has been so quick to reply and have come up with good suggestions. I feel like you have listened properly to what we needed and wanted.
I would recommend this agent to my family and friends.
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Spring Break 2026
Reviewed By Mass Fan - knoxville, TN | Traveled to Orlando | Florida | USA
Donna did an amazing job with our Spring break trip to Universal and a day at Disney. We didn't have to worry about a thing as she made sure to take care of every detail.
I would recommend this agent to my family and friends.
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Disney Donna
Reviewed By Ball Family - Central Lake, MI | Traveled to Orlando | Florida | USA
Donna has been wonderful at helping us plan our trip, but today she truly went above and beyond the call of duty when I woke up terribly ill during our very first night of vacation. My husband contacted Donna and she jumped right in to offer quick solutions. She called Disney on our behalf and made all the necessary changes to lessen the blow of a "lost day" at Disney. Donna is AMAZING at what she does and she took a very difficult and disappointing situation and gave us the best possible outcome. You will forever be known in our home as "Disney Donna". ??
I would recommend this agent to my family and friends.
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Great advise and planner
Reviewed By Mark - Asheville, NC | Traveled to Orlando | Florida | USA
Donna is a great Disney planner. She really knows the parks and best options for getting around the crowds. I highly recommend using a travel planner for all travel and especially Disney and all of its complexities.
I would recommend this agent to my family and friends.
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Certifications & Awards

Celebrity Learning Certification
Celebrity Learning Certification
Royal Caribbean University - Bachelor of Adventure
Royal Caribbean University - Bachelor of Adventure
Royal Caribbean University - Master of Adventure
Royal Caribbean University - Master of Adventure

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.

My Travel Stories

Halloween On the High Seas

Just got back from a 3-night Halloween on the High Seas cruise on the Disney Wish and wow… it was pure magic! ??? The ship was decked out in glowing pumpkins, fall colors, and just the right amount of spooky touches. And let's not forget to mention the amazing tree named Boo.  She is positioned right in the atrium and was brought to life ...
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