Amazing family trip to Ixtapa!
Reviewed By JML - Richmond, Virginia | Traveled to Mexico
Jackie was truly amazing to work with as she helped us plan a wonderful trip packed with special memories for our family. She helped us research options in many countries to find just the right experience for our family. She was incredibly responsive to our many questions at all hours and helped make sure every detail was considered including the hotel experience at the right price, excursions, transportation, and our overall safety. She was truly a pleasure to work with and was extremely diligent throughout while showing genuine care to help create the right experience for our family. We highly recommend her.
✓ I would recommend this agent to my family and friends.
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Big 50th birthday party
Reviewed By Me - Canada.M.TL | Traveled to Dominican Republic | Caribbean
I am so grateful that I found Jackline online to help plan my big 50th birthday celebration?? and my family reunion, in honor of my mother, who is no longer with us.She is truly removed all the stress by taking full control of the entire planning's process. She coodinated everyone's bookongs, ensured, we were all in the same hotel,arranged family rooms next to each other, and even took care of special moments like a candle-lighting ceremony to honor my mother. Her patients, attention to detail made me feel completely comfortable throughout the planning.She listened to everything I needed and even covered important details I hadn't thought of. She's truly a team player incredible professional and extremely caring. I will absolutely be recommending her to others and she will be the one working on my future travels.?? I'm so happy and excited to get on the airplane.????
✓ I would recommend this agent to my family and friends.
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Absolutely thorough and detail oriented
Reviewed By Samara - Montreal | Traveled to Punta Cana | Dominican Republic | Caribbean
Jackeline has patience! She took the time to truly understand our name and help us get exactly what we wanted. Even though at one point, there was nothing in it for her. She still helped our party book. We are so happy with her service her patience and her desire to truly serve.
✓ I would recommend this agent to my family and friends.
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2025 tulum mexico 40th birthday trip
Reviewed By Mario Jr. - Houston, TX | Traveled to Tulum | Mexico | Mexico
My wife and I decided to book a trip to tulum Mexico for our 40th birthday this July out of the blue. We stumbled across Jackline’s companies website and were skeptic at first. To tell you she was great would be an understatement, she answered all our questions and gave us the peace of mind for using a travel agent/website for the first time. She was available day, night, and on the weekends answering our questions and reassuring she was going to take care of us. Our trip was great from beginning to end, everything she promised, she delivered and more. I will most definitely be using her moving forward and am already planning our next family trip with her!
✓ I would recommend this agent to my family and friends.
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So smooth and amazing trip!
Reviewed By Sabs - Dreams Onyx Resort and Soa | Traveled to Dominican Republic | Caribbean
Jackline got us covered head to toe with our vacation. we went to Dominican Republic for our first year anniversary because of the reviews to Dreams Onyx resort and we were not disappointed! Jackline guided us through everything we needed, from our resort, to airplane tickets and even transfers! She was amazing and was always checking up on us before our trip and made sure we were prepared and ready!
✓ I would recommend this agent to my family and friends.
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“The Trip of a Lifetime—Thanks to Jackline Muchiri
Reviewed By OneBlessedCustomer - Boca Raton, FL | Traveled to Dominican Republic | Caribbean
When my husband and I decided to celebrate our 30th wedding anniversary—and our daughter’s birthday—with a trip to the Dominican Republic, we had no idea just how unforgettable it would be. We're not seasoned international travelers, so we looked for help and came across BWJ Travel through a link on the resort's website. It felt convenient at the time, but now I can say with full confidence: choosing BWJ Travel, and specifically Jackline Muchiri, was one of the best travel decisions we've ever made.
From the very beginning, Jackline was an absolute gem. She was extremely patient, consistently available, and 100% reliable—a true professional in every sense. I can be a little particular, and I wanted to plan every detail of the trip to perfection. Jackline never once made me feel like a bother. She answered every text and phone call—even at 10:30 PM—with kindness, clarity, and care. Whatever issue or question came up, she was there for me without hesitation.
Not only did she secure us a
✓ I would recommend this agent to my family and friends.
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Stress free international travel
Reviewed By International Travel - Saint Louis, Missouri | Traveled to Jamaica | Caribbean
Jackline was awesome to work with throughout the process! She was patient, clear communication skills, and provided guidance as needed. This was our first time traveling out of the country, Jackline made herself accessible to me addressing any concerns prior and during the trip. She made my trip stress free. I recommend Jackline and will use her services again.
✓ I would recommend this agent to my family and friends.
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Unbelievable customer service!!!!
Reviewed By One Happy Traveler - Boca Raton, Florida | Traveled to Punta Cana | Dominican Republic | Caribbean
Jackline has gone over and above any travel agents duties. I am very particular about trip details and more than likely tortured her with my insistence on knowing every little thing. She consistently returned my calls, texts and emails and repeatedly searched for the best prices and amenities for us. I would plan every trip with her if it was possible. I just can’t recommend her enough. She was a pleasure to work with, extremely knowledgeable and is extremely patient and understanding. She has gotten us a great deal and continues to research until the last minute. I know in my heart that no one else would have worked to find us the best deals for our trip as she has. Thank you so much Jackline!!!!
✓ I would recommend this agent to my family and friends.
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Wonderful Experience
Reviewed By Lisa W - New York, New York | Traveled to Punta Cana | Dominican Republic | Caribbean
Jackline was a pleasure to work with. She was extremely responsive and an excellent communicator. She was able to deliver on all of our special requests with rooms, beds, transportation, etc. We had a wonderful trip without any hiccups and I would definitely use her again.
✓ I would recommend this agent to my family and friends.
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Mrs
Reviewed By Eyjohn89 - Florida | Traveled to St. Lucia | Caribbean
This has been an amazing experience having Jackie apart of our trip experiment from beginning to end she ensured we were well taken care of.
✓ I would recommend this agent to my family and friends.
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Trip to DR
Reviewed By I don’t have it - Wharton, New Jersey | Traveled to Punta Cana | Dominican Republic | Caribbean
From the first day Jacky reached out to me, she was very professional, gave me options according to my financial needs. Jacky responded to all my emails, texts in timely manner, she was very helpful and knowledgeable in all aspects regarding trip,
If I will be traveling again I would definitely reach out to Jacky!
✓ I would recommend this agent to my family and friends.
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Cancun
Reviewed By Donn - CENTERVILLE | Traveled to Cancun | Quintana Roo | Mexico
Jackline is thorough, professional, accurate, and timely with her communication. One of the best, if not the best, agent I have ever worked with for travel purposes.
✓ I would recommend this agent to my family and friends.
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Dreams Onyx
Reviewed By Dreams 2026 - Wichita ks | Traveled to Dominican Republic | Caribbean
Jackline was always available to answer questions about lye trip. She was very helpful especially navigating several changes that had to be made.
✓ I would recommend this agent to my family and friends.
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