Beyond the Pamphlet: True Accessibility Built on L

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Bruce Chew, Travel Agent in Levittown, PA

Bruce Chew

Levittown, PA Travel Agent

Bruce Chew

Levittown, PA

Come Monday Travel, an independent agent with KHM Travel Group, a Travel Leaders Network Affiliate Agency
5.0
(2)
100% Recommended
My son had a wonderful time. Bruce made this experience so special for John and his friends. Thank you again Bruce Kim Mills Read More >
About
Reviews
Certificates & Awards
My Places

Areas of expertise

Destinations:

Bermuda, District of Columbia, New Orleans, Washington D.C.

Interests:

Accessible Travel

Suppliers:

Amtrak Vacations, Riu Hotels, Royal Caribbean, Universal Parks & Resorts Vacations

About Me

In the travel world today, "accessible travel" has become a popular topic. As more people experience mobility changes, whether from aging, surgeries, or unexpected life shifts, travel agencies are sending their agents to online certification courses. These seminars teach agents what equipment exists on paper or which resorts claim to have step-free access.

While certifications are great, reading a manual about accessibility is fundamentally different from living it! Following a series of major surgeries and amputations in 2022, I began relying on a mobility scooter. Having been an avid traveler and an experienced cruiser, on my own two feet, entering the world with a scooter changed everything.

My turning point came during my very first post-surgery cruise in the summer of 2022. I found myself facing unexpected daily friction, like standing in front of an elevator bank of six lifts, pushing the call button, hearing a ding behind me, and trying to turn my scooter around in a crowd, only to watch the doors slide shut before I could navigate across the hallway.That trip was an eye-opener. It wasn't just about whether a ship had elevators; it was about the nuanced reality of navigating crowded spaces, timing, and infrastructure.

In the spring of 2024, I founded my travel agency because I realized travelers with mobility needs don't just need a reservation, they need someone who has lived the experience.

No online course can teach an agent the real-world wisdom of mobility access:

  • Ground Transportation Realities: Generic agents often book transfers assuming vehicles are accessible. But outside of strictly enforced regulations, many transfer vans in popular global destinations are not equipped for scooters. I vet transfer companies directly so you never end up stranded at an airport.
  • Infrastructure Hacks: During a trip to New Orleans, I encountered the historic French Quarter's high steps, originally built for flood mitigation. While many venues offer makeshift ramps that are unstable or unsafe for heavy scooters, my lived experience taught me to look for flat, accessible service entrances on the side or rear of the building.
  • Seamless Logistics: From navigating airline rules regarding battery-powered devices to arranging at-destination medical equipment rentals and managing special dietary requests, I handle the invisible details that make or break a trip.

While I welcome anyone with mobility challenges, I take special joy in guiding those who are brand new to traveling with a disability, whether you are an active senior newly experiencing mobility changes, recovering from surgery, or managing a temporary condition. Navigating new physical limits can feel overwhelming, but a mobility device should unlock the world for you, not shrink it.

Specializing in ocean cruises, accessible excursions, all-inclusive resorts, and hassle-free flights, I advocate for you every step of the way. When you work with me, you get more than a travel agent who checked a box on a training course. You get a partner who understands the anxiety of heading into the unknown, who knows where the hidden obstacles lie, and who knows exactly how to overcome them.

Travel should be empowering, joyful, and stress-free. Let's make your next journey seamless, backed by the kind of first-hand experience you can truly trust.

REVIEWS

Rating: 5.0
2 reviews
100% Recommended
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The best trip
Reviewed By Kim Mills - Tullytown PA | Traveled to Bermuda | Caribbean
My son had a wonderful time. Bruce made this experience so special for John and his friends. Thank you again Bruce Kim Mills
✓ I would recommend this agent to my family and friends.
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Bermuda Cruise!
Reviewed By Emily - Croydon, PA | Traveled to Bermuda | Caribbean
This was my first cruise ever and it was a fantastic experience! I had such a blast! The entire planning process and vacation went so smoothly. Bruce did a great job answering all my questions and helping me get set up as first time cruiser. I am excited to do it again for my next vacation!
✓ I would recommend this agent to my family and friends.
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Certifications & Awards

NCL University - Master's Degree
NCL University - Master's Degree
Royal Caribbean University - Master of Adventure
Royal Caribbean University - Master of Adventure

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
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