- Home
- Find A Travel Agent
- California
- Kimberly Fong
- International Travel
International Travel
Kimberly Fong
Glendale, CA Travel Agent· 4 Years of Experience
Areas of expertise
Destinations:
France, Dominica, St. Martin, Turks and Caicos Islands, HaitiInterests:
Luxury, All Inclusive, Luxury Cruises, Luxury HotelsAbout Me
Hi, I’m KIM,At 29 years old, I’ve spent over a decade in customer service, working my way from waitresses to the hotel industry, studying abroad, and ultimately building a company that offers created travel solutions. I’m passionate about helping people travel efficiently, affordably, and in style. With my background in customer service and hospitality, I aim to ensure that every client’s journey is seamless and memorable. My Journey Into Travel My career in travel and hospitality wasn’t always the path I imagined, but looking back, it makes perfect sense. I started my journey in the world of service and hospitality, and it has shaped everything I do today.Waitressing: The Start of My Customer Service JourneyBefore entering the hotel industry, I spent several years waitressing, where I learned the ropes of customer service. It was during these years that I truly understood the value of personal connections and the importance of making people feel welcome. In the fast-paced world of waitressing, I developed a strong work ethic, the ability to multitask under pressure, and a deep appreciation for creating memorable experiences for others. The skills I honed during this time laid the foundation for my future in the hospitality industry.The Hotel Industry: Building Expertise After waitressing, I transitioned into the hotel industry, where I spent four years immersing myself in the world of hospitality. Working in hotels gave me a unique insight into the travel industry. I learned the ins and outs of luxury accommodations, guest services, and the level of attention to detail needed to create an exceptional stay for every guest. My time in hotels taught me the value of personalized service and the role that logistics, timing, and location play in crafting the perfect travel experience.Studying Abroad: Broadening My Global Perspective Eager to broaden my horizons, I spent two years studying abroad, where I gained exposure to different cultures, languages, and global perspectives. During this time, I not only learned about new destinations but also experienced firsthand how travel can be a transformative experience. My time studying abroad gave me the opportunity to connect with people from all over the world, which deepened my understanding of the diverse ways people approach travel.This experience solidified my passion for travel and sparked my desire to help others create meaningful journeys. It was also during this time that I realized the importance of understanding cultural nuances and the impact they have on travel experiences. This insight is a key element in the personalized service I provide today.
My History
At a Curio Collection by Hilton hotel, I increased guest service scores by 15% through a combination of personalized service, streamlined communication, and staff empowerment. I began by analyzing guest feedback to identify areas for improvement, such as response times and inconsistent service. I enhanced communication channels, ensuring faster, more personalized responses to guest requests. By training staff to anticipate needs and take ownership of guest experiences, we created memorable stays. We also implemented real-time feedback systems to address concerns immediately, resulting in higher satisfaction and a significant boost in our service scores.