My wife and I celebrated our 30th Wedding Anniversary by taking our very first cruise ever. We had lots of questions. Eri was very knowledgeable and informative about the cruise experience. She offered great tips and suggestions. From what to bring on the ship (and what not to), and what restaurants/activities we should try. It was very helpful. We thoroughly enjoyed working with Eri, and we won't hesitate to work with her again. I highly recommend working with Eri Hayakawa. You will be very happy.

Eri Hayakawa was assigned to us in a last-minute situation and when she got us as clients she jumped right in to make sure that our cruise details were in line, were complete and that we had everything that was requested and made sure all our questions and needs were met and settled before all deadlines. She was very friendly and knowledgeable and very professional. She made our cruise to the Panama Canal the very best and we will use Travel Center and Eri for all our future cruises. Thank you Eri!

Thank you Eri for helping us to have the greatest vacation experience ever. Your pleasant attitude, professionalism, attention to detail and perfect arrangements all made for an unforgettable time. You are truly an amazing asset to the agency.

We've never used a travel agency before. Eri explained the process up front in detail for us. She asked great questions to learn they type of vacation we wanted, what sites were "must haves" for us, what hotel amenities were important. Then she sent us a sample itinerary, complete with hotels and even added some suggestions for sites and tours. This came with total costs. We made a few tweaks, and we were finalized! Our trip was smooth, and exactly what we wanted. Best trip! We highly recommend Eri, and plan to use her services again.

Everything was great. Eri was very and knowledgeable in helping us with all aspects.

Our family of 5 wanted to plan a trip to Japan and we weren’t sure where to start! We found Eri online and it was the best decision we made! We shared the places we would like to visit, our travel dates, and budget and she prepared an itinerary that perfectly met our needs. She arranged for a driver to pick us up at the airport, made reservations at all the hotels (they were all great choices!), got tickets for experiences, arranged for a tour guide, and gave us lots of helpful tips for our trip! Once we were in Japan, I had a couple of questions and she got back to me right away! (Thank you, Eri!) I would highly recommend Eri for your travel planning needs! I’m not sure where we will go next, but we will reach out to Eri!

Everything seemed to work out just fine.

From the beginning Eri was so helpful. She listened to our wishes and made them come true. From beginning to end the trip went so smoothly due to Eri’s expertise and planning.

Working with Eri was an absolute dream. Our initial conversations centered around the overall trip. Eri has the ability to get to know and understand what a client wants from their vacation, the cities they want to visit, the type of hotels they want to stay in, and the tours they might want to take. If you don't know where you want to go within a country, she guides you. Since we were touring Japan, I appreciated that she was Japanese, had been there numerous times, and had family there. She knew exactly what to recommend based on personal experience. That is invaluable. She stayed within our budget, never pushing to go further. Our accommodations were top notch, tours wonderful, and transportation flawless. Eri is detail-oriented and is prompt with emails. No question was too big or small. She gave us a comprehensive itinerary and itemizations which were above and beyond expectations. My husband and I highly recommend Eri. She is professional, thorough, kind, and amazing to work with. Call her!!!!!!!

We contacted Eri because we needed help planning our last minute trip to Japan. One of the travelers in our group has limited mobility and travels in a wheelchair. Eri’s profile and experience living in Japan gave us confidence that she was the right person to help us plan a trip to maximize ease of travel for our traveling companion in a wheelchair. Eri exceeded our expectations. She conducted impeccable research and arranged everything perfectly to make sure our travel companion could navigate Japan with ease and comfort. Because of Eri’s knowledge, experience, and professionalism, we had a wonderful experience and could not have imagined a better trip! Thank you Eri!!!

Going to Santorini had been on my Bucket list - forever! I had concerns about going there in December because that is considered 'slow' season but - it was the PERFECT time for me to go. It was quiet, peaceful, and visually stunning. The days were sunny, cool, with clear skies, and gorgeous sunsets. The hotel, daily breakfast (made to order as we overlooked the Aegean Sea from the balcony), the tours and guides, exceeded all my expectations thanks to Eri's thoughtful planning. She took my 'wish list' items into careful consideration and created the trip of a lifetime. From booking ALL of my flights (every leg), every hotel, all of the tours and activities we wanted to do, to planning transportation between locations, Eri took care of EVERYTHING. I traveled to Santorini & Athens with my son and was joined by my daughter to Rome. We were constantly amazed when we arrived at each location at the convenience of the hotel location, the amenities they provided and the quality of each tour she booked for us. She sent us several preliminary itineraries and adjusted them until we had everything we wanted. She was available for us even on our trip if we had any questions along the way. She truly goes above and beyond for her clients! This is not the first time I have used her services, and it won't be the last. I highly recommend Eri to help you plan your 'trip of a lifetime'!

This was a trip of a lifetime and I went with my oldest son (22). We are still talking about it and probably will for the rest of our lives! Eri is an expert and helped put together a complex itinerary including food, appropriate lodging, transport and airlines. She even went beyond and helped me navigate all of the items I had to do on my own and also offered many helpful recommendations and advice (like for the bullet trains and for certain restaurants). She was even helpful managing items during the time we were on our trip! She then sent a complete itinerary and documents in an easy to use package that was super helpful to have during our trip. We visited and ate our way through Tokyo, Osaka, Kyoto, Sapporo and Niseko. I can't recommend her enough!!!! (and I can't wait to go back)

Eri was terrific in her recommendations and booking for a Japanese trip. I was so impressed, I am having her assist with another trip in 2026.

Eri was so helpful helping us plan our girls trip to Singapore and Vietnam. We had no idea where to start, just knew we wanted to go to SE Asia! Eri was super flexible during the planning process, accommodating changes in plans and allowing us to have as much freedom with the trip as we wanted, while also doing the work to make sure everything went smoothly. It was really nice to have someone in our corner to deal with unexpected changes while we were on the trip too!! Overall, highly recommend using Eri for your travel needs!

Thank you Eri again for all your help in planning our dream vacation, it was everything we imagined and so much more! We truly wouldn't have changed a thing! All of our accommodations were wonderful, especially the hotel in Fujiyoshida with the private onsen! We got incredibly lucky and Mt. Fuji started peeking out of the clouds as soon as we arrived and stayed in clear view until we left the next morning. I’m so happy I finally got to cross that off my bucket list! The tours you recommended were also some of the highlights of our trip! My husband LOVED the sumo show, and on our tour in Kyoto we saw several real geisha, it was so cool! Thank you again for making this trip so amazing, exciting, and stress-free. We’ll definitely reach out when we start planning our next vacation!

Ari listened and tailored a Universal Orlando trip fitting all of our needs. She was patient with our requested changes and dumb questions. And she kept our budget in mind as well. Highly recommend.

It was a trip of a lifetime!!! We especially enjoyed Kyoto and our food tour you booked for us was another highlight. Also the Machiya in Kyoto was our favorite of all the places we stayed. I especially enjoyed the traditional breakfast there. We really appreciate all her help and advice! We will be returning customers as soon we are ready to travel again!

We have worked with Eri multiple times over the years and she is wonderful!!! Eri is incredibly thoughtful, detail oriented, and insured that we had a wonderful trip every single time. Her attention to detail is unmatched! Will definitely use her services again!!!

My work trip to Australia coincided with our 14th wedding anniversary, so my husband and I contacted Eri to make the best of a "long layover" (i.e., a 9 day stay) in Tokyo to celebrate. We came with a long list of wants (shopping! onsen! food! Edo-era architecture! summiting Mt. Fuji!) and, with deference to our budget, she came up with a full and absolutely ideal itinerary. Activities were perfectly spaced out to give us time for leisure, and our guided tours were informative and fun and catered to our interests. Eri selected an affordable hotel with everything we needed close to all of the things we wanted to do. Eri, intuiting that we would be sore after our overnight hike, even booked us into a beautiful hotel with a private onsen in view of Mt. Fuji. We soaked our pains away, and picked up our adventure refreshed. What impressed me most were her constant communication, quick responses, and anticipation of needs we didn't even consider. For instance, we were to arrive in Tokyo extremely early in the morning, and would have needed to battle the trains with large luggage during rush hour. Just before our flight, she reached out to help us with a timed pickup service instead--it made the trip so much easier, and we would not have thought of it ourselves! I have planned so many of my own trips (even to Japan), and am used to small things going awry; I've accidentally booked hotels without air conditioning, or without laundry services, or for the wrong days. Traveling in Japan is also hard for foreigners, even ones who speak some of the language. Eri navigated the planning flawlessly. All of our needs and wants were answered to, and we had many more opportunities and experiences than we could have found for ourselves. We highly recommend Eri for travel planning, to Japan or anywhere, and we look forward to the next trip we book with her!

Thanks so much for helping arrange such a fascinating and interesting trip for us all! We got to see and do so much in the 3 weeks we spent in Japan. We really enjoyed the guides as well as the food tours and the tea ceremony you had arranged for us. It was also helpful having a private driver to and from the airport, as well as in Hakone. The guides were great and always willing to adjust the itinerary to our interests. This was a trip of a lifetime, and the perfect way to celebrate our son’s bachelor’s and master’s degree completion as well as our 25th wedding anniversary! Thank you again so much, Eri!

Eri's exceptional service allowed my husband and I to take our daughter on a dream graduation trip to Japan! We were there for 12 days and Eri helped coordinate all of the details to ensure a smooth trip! We stayed in 4 separate hotels, so that we could experience different areas and parts of the culture. This also required transportation reservations and recommendations to get us to and from where we needed to go. She also made suggestions for excursions and things to check out while we were there. Based off of our selections, Eri carefully booked activities for us and provided us with all of the info in an easy to navigate app. Before going, both my husband and daughter were nervous about not speaking Japanese or knowing some of the cultural norms, but having Eri prepare us and provide so many logistical details helped so much. Some highlights were: TeamLab Planet, a Sumo experience luncheon, Kyoto walking tour, numerous shrines and temples, riding the bullet train, walking the Osak

I am not a fan of travel plans at all!!!!! I was so excited to work with Eri for the first time. She listened to my wants/needs, gave me just enough options to not overwhelm me and truly took all the stress off of me. She communicated clearly all my options the once I decided she took care of everything. She booked our flights, hotel and gave us every bit of info we may need. How to get from the airport to the hotel, shuttle info for the attractions, even the bag restrictions for the theme park. She is already working on our next trip. I will definitely continue working with Eri for all my future travels.

Eri had out trip planned out perfectly. I had adventures tailored just to me and my experience to Japan was so exciting and rewarding! We had seen things most people don't get to experience--tea ceremony, Geisha experience, even a person tour guide. She really listened to my wants and totally came through. When planning a trip, Eri's your person, you will not be disappointed. Excellent job!!!

Japan was INCREDIBLE, and our time there was made even more special by Eri's excellent recommendations! In brief, the food, the scenery, and the weather were all so beyond our wildest dreams. When I consulted with Eri on our planned itinerary, she made some great suggestions as to several day-trips we could take outside of Tokyo to maximize our time in Japan, including sightseeing in Yokohama's Chinatown (delectable dim sum), and an overnight stay in Hakone (which was a real highlight of our trip). While in Hakone: * The ryokan that Eri booked for us was perfect -- it was peaceful, and we loved our room. It was just the right size -- the ryokan didn't feel too flashy/touristy * We did end up using the public onsen at the hotel... but no one else was present when we went, so we ended up having the space to ourselves (which was glorious) * The DINNER -- oh my goodness! Eri wanted us to have an authentic kaiseki dining experience at a fair price point, but what she found for us was FANTA

Eri helped us from the beginning to the end and made sure everything was taken care of for us down to the smallest details of my gluten allergy and finding different restaurants and calling ahead to the luau to let them know that I needed a gluten-free plate. She made things so simple and smooth and made us feel very secure with a trip that we were nervous about. I would recommend her to anybody and we plan to use her again in the future on our next major trip.

Eri was super helpful, knowledgeable, friendly and fun to work with. Great communicator with prompt responses to emails and she checks in with you to see how things are going. Reach out so she can help you plan that trip of a lifetime.

From the moment my husband and I met Eri to inquire about planning a trip to Hawaii to celebrate his major milestone birthday which would include our four grown daughters flying from different parts of the U.S., we appreciated her joyful enthusiasm, guidance, experience, and excellent communication skills. The group package which Eri put together for us included flights, staying at one of the Westin hotels on Kaanapali Beach, airport shuttle, and an exciting luau. Everything went flawlessly. All six of us had a fabulous, memorable time! We wholeheartedly recommend Eri for your next travel plans.

I had booked an Antarctic Expedition directly with Viking but when I needed to make an adjustment, I consulted Eri. Not only did she facilitate the adjustment, but she secured a better booking at lower price and a cabin upgrade. Eri is very attentive and easy to work with. She starts with a "Can Do" attitude and gets the job done. I am definitely using Eri going forward.

For twenty years my husband and I dreamed of traveling to Greece someday. Eri got word of that and kept her eyes open for a deal we couldn’t refuse! From the 7 day cruise through the isles, to the boutique hotels in Athens and Rome (yes we added a stop and extended our stay!), from the excursions to the flights, Eri helped us with every detail and personalized it to fit what we wanted. Without Eri, this trip would still be on our bucket list and just a dream. The question above asks if I’d recommend Eri to a family member, and without hesitation the answer is a solid YES! In fact I have recommended her to my mom, my cousin, and several friends. This is a no-brainer. If you like to travel and don’t want to fret about the details, Eri is your girl!!

Eri made our trip to California/Universal Studios absolutely perfect! She gave us many options, worked with our budget and was so knowledgeable and thorough. The attention to detail was amazing! We had such a clear and organized itinerary for our trip, and when we wanted to adjust some things last minute she jumped in and fixed it all for us. It was so nice to have someone else put in the work of organizing our trip so we didn’t have to spend time researching hotels/park passes etc and instead could focus on the fun! Everything was so smooth throughout the trip. What made the experience even more enjoyable was how friendly, attentive, and enthusiastic Eri was. We will absolutely be working with her on our next trip!

Eri is the best! It was my first trip to Japan (Tokyo-Kyoto-Osaka) and she helped me navigate it all. I had to match my extended family’s plans that were already set and she was able to complete all the bookings for me. I was amazed by the detailed itinerary she set. She had a ton of suggestions and we were able to discuss and narrow down what would be the best experience for me. She had very helpful tips and knowledge that were useful too. Directed me to apps and guides that would help me get my way around. Eri is with you every step of the way. As soon as I landed, she had detailed instructions on what and where I needed to go. It was a breeze. I’m so grateful for the trip that Eri helped me plan and I would go back to her time and again!