Ocean, River & Accessible Travel Cruise Specialist

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Jennifer Cratsley, Travel Agent in Niagara Falls, NY

Jennifer Cratsley

Niagara Falls, NY Travel Agent

Jennifer Cratsley

Niagara Falls, NY · 3 Years of Experience

CM Travel Agency, an independent agent with KHM Travel Group, a Travel Leaders Network Affiliate Agency
About
Certificates & Awards
My Places

Areas of expertise

Destinations:

At Sea, Europe, Caribbean, South America, Canada

Interests:

Cruises, Special Needs, Couples & Romance, Family Vacations, Disney Vacations

Suppliers:

MSC Cruises, Disney, Celebrity Cruises, Royal Caribbean, Princess Cruises®

About Me

Antewarp in the Netherlands
Antewarp in the Netherlands

I am a passionate travel advisor and the visionary behind CM Travel Agency LLC, specializing in ocean cruises, river cruises, and accessible travel experiences for individuals with special needs. With a deep commitment to creating meaningful, inclusive journeys, I ensure that every traveler—regardless of mobility, sensory, or developmental needs—can explore the world with confidence and ease. With extensive knowledge of leading ocean and river cruise lines, I expertly match clients with the perfect itineraries, ships, and accommodations. From luxury river voyages through Europe to immersive ocean sailings across the globe, I will curate experiences that align with each of my traveler’s unique preferences, comfort levels, and accessibility requirements. I am also a strong advocate for special needs and autism-friendly travel. I work closely with cruise lines, tour operators, and destination partners to secure appropriate accommodations, accessibility features, and support services—allowing families and individuals to travel stress-free. My expertise include mobility accommodations, sensory-friendly planning, and personalized travel support from start to finish. As the creator and host of the Wish Fulfilled podcast and Mindful Mondays partnered with Red Barn in Orchard Park, NY, I inspire others to turn their travel dreams into reality. Through my storytelling and professional insight, I empower travelers to explore the world without limitations. Whether planning a relaxing river cruise, an adventurous ocean voyage, or a fully customized accessible itinerary, my mission is simple: to make every travel wish fulfilled—safely, seamlessly, and inclusively...one trip at a time--making memories that last a lifetime!

River Cruise Specialist

I am a dedicated river cruise specialist helping travelers plan unforgettable river cruise vacations throughout Europe and beyond. As an experienced river cruise travel agent, I specialize in top cruise lines including AmaWaterways, Viking River Cruises, Avalon Waterways, and more. I work closely with each client to match them with the perfect river cruise itinerary—whether sailing the Danube, Rhine, or others. From luxury river cruises to culturally immersive journeys, I will ensure every detail is handled, including excursions, accommodations, and personalized travel support. Known for my expertise in river cruisers, I make the booking process simple, stress-free, and tailored to each traveler’s needs.

Certifications & Awards

NCL University - Associate Degree
NCL University - Associate Degree
NCL University - Bachelor's Degree
NCL University - Bachelor's Degree
NCL University - Master's Degree
NCL University - Master's Degree
Royal Caribbean University - Bachelor of Adventure
Royal Caribbean University - Bachelor of Adventure
Royal Caribbean University - Master of Adventure
Royal Caribbean University - Master of Adventure
Seacademy - Gold Certification
Seacademy - Gold Certification
Seacademy - Scarlet Certification
Seacademy - Scarlet Certification
Seacademy - Silver Certification
Seacademy - Silver Certification
Seacademy - Violet Certification
Seacademy - Violet Certification
Certified Cruise Counselor through CLIA
Certified Autism Travel Agent
Certified Special Disability Travel Agent

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
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