River Cruise Specialist

Very personable and friendly and helpful.

Kim is phenomenal! We booked a trip last year-then COVID. Kim was able to help us reschedule our trip for this year. We were nervous our resort would not open by our vacation, and she then found several different options. Kim goes above and beyond expectations.
Kim also helped us book airline tickets for our daughter who will be studying abroad this fall. (And by helped-I mean she did it for us). Best decision we made, because UK tightened borders but we didn't have to worry because she fixed it for us!
With COVID and travel restrictions constantly changing, you NEED Kim!

If I could give this lady a 10 I would.  I was so tired of all the changes on our cruises (canceling 3 times!) before finding Kim (I have always been the "travel agent" in our family - planning 8 cruises myself!  All I did was look on Google & looked for a travel agent with the best reviews & came across Kim with exceptional reviews.  She has been awesome & extremely patient with helping me navigate the unprecedented issues of COVID.  She's quick to get back to me; answers every single question I had (sometimes twice!)  She is more than professional and more than knowledgeable. I would not look any further than Kim.  You'll be in good hands.

Kim was a wonderful resource for planning our river cruise vacation. We gave her our thoughts on what we were interested in, as well as our available dates, and she presented numerous options for us to select from. She gave us her recommendations on the options, and the result was a fantastic and enjoyable vacation!

Kim and Kate make the whole process simple, easy and worry free. They were always ready to answer our questions in a timely manner which helped us know what to expect and not to worry about the various covid protocols. We received excellent customer service.

We are a second time customer of Kim and the service and support did not drop one bit. She was helpful, prompt and courteous and in this day where the service industry lacks, she is a shining star!

Kim provided us with an excellent experience that was within the parameters we were wanting in a trip to Puerto Vallarta. We had already had a trip to Cancun that she had helped us with, this time we wanted to go someplace different! Puerto Vallarta was a beautiful city and the diversity and beauty of the terrain was breath taking! It was a trip we will always remember and cherish!

She has been exceptional! When Princess cancelled our cruise while we were flying to Singapore, she got the ball rolling on everything! She went so far as to watch her email while at home so she could help us even with the time change! I always recommend her to all our friends!

We had a good experience working with Kim and were very happy with our vacation overall. We will definitely come back for our next trip.

Kim did a great job planning our Alaskan cruise. She was helpful and made the booking a seamless process. Kim even secured us a last minute cabin upgrade!

Kim answered every question promptly and knowledgeably. She helped choose our airline seats and we were very pleased.

If you want someone to take care of you she will always do it.

Kim, Katie, You both did a wonderful job with all the effort you both put into our vacation to Cancun The resort was everything said it would be it met all our expectations. Pros- Accommodations were plush, food was fabulous, bars and club were spot on, butler service was very helpful, airport limo service great- so everything was best we have ever had. Only a couple of cons- the resort is roughly an hour from the AP ( witch is no big deal) its just a long distance from Cancun and other off site things to do. The preferred club was ok but they didn't check to see if you were a club member just seemed like a lot of folks were in the private club areas. I will always call upon you two on our next outing. Thanks again for everything you two are both Rock Stars.. Joe, Sharon and Mark Leathers

Prompt response anytime we had a question.

Kim was excellent in easing the stress of planning our honeymoon to the Caribbean during a very busy season in our lives. She was extremely responsive, detailed, and polite. This was our first time working with a travel agent and it made us never want to plan a trip ourselves again! The resort was incredible and all the arrangements were well organized by Kim. We are so thankful we decided to book with her!

It is evident that Kim is passionate about travel, and even more passionate about making the most magical memories for her clients. She checked every box on my wishlist. Kim explains in detail what to expect from the departure, to the transfer, to the arrival back home. She even recommended her favorite meals and drinks at the resort. Kim exceeds my expectations time and time again. I cannot imagine booking International travel without her!

She's really on top of things and answers all questions to your satisfaction even if they seem silly.

Kim was able to help me get a trip together for my family when I did not have time to do the foot work.

Kim was very helpful. She answered all our questions in a timely and professional manner. If Kim was not available additional staff was available to answer our concerns.

Kim is very knowledgeable and was a joy to plan with!

Kim and her crew is great to work with. When we needed things changed or had questions she was great and took very good care of us.

Excellent, both Kim and Kate went above and beyond to help me in whatever I needed.

Great, Kim was amazing and a pleasure to work with. She was very open and honest at all times. Which for me is very refreshing when it comes to working with someone. We gave her our low end and our high end but with all the amenities we know that we needed. Kim gave us option after option as we kept changing our locations within Mexico. Kim’s great service never changed. Kim also has a vast knowledge about the resorts she’s recommending and again will give you a honest answer to your questions. She’s a class act.

Flawless experience working with Kim! I give her an idea of what we are looking for and she recommends the perfect trip! She always gives options to choose from. Will always use Kim for our trips!

Kim, did a wonderful job of setting up our 21 day trans Atlantic cruise. Every detail of our trip was planned. Everything was exactly what we wanted and because of that we had a great time.

Kim was absolutely amazing! We had to change plans at the last minute due to the hurricane and she was able to find us a really romantic getaway in truly very little time! She is the best!

Kim and her staff are always very responsive and helpful. A pleasure to work with.

Kim was very responsive to questions from multiple family members. Answered questions pertinent to the large group as well as individual family members circumstances. Our family has little experience traveling abroad. Kim was available via email and zoom.

Kim as helped me with more than 1 cruise and I will always be thankful to both her and her assistant Kate for their help and advice

Kim was able to provide firsthand information about the resorts and was able to answer all our questions. She really helped us make the right decision for us on which resort to choose.

Kim was quick to respond to any questions and even when she was out of office, she had a contact that was able to fulfill and request. This was our first all-inclusive resort, but will defeinitely not be our last! We always believed that we could save money by eating in a certain way, choosing our entertainment, and drink water! However, when we compared the pricing, this could not be beat. Even having some restrictions due to COVID, we were still able to have a full experience and relax! We enjoyed our honeymoon/anniversary (COVID messed up our honeymoon trip) in some of the most beautfiul water! The staff was extremely polite and it was as if they were just as happy to see us as we were them. Kim did a great job helping us find the best transportation, airline, and resort.

Kim was/is professional, caring, thoughtful, interested in tailoring your trip in a way that best supports your goal (if you are looking for a great swimming beach, she provides a recommendation that reflects that). She was courteous, timely and willing to work past a typical closing time of 5 pm to support our booking/travel arrangement needs. We have already recommended her booking services to co-workers who have inquired. Her follow up after our trip really showed she cared. We really feel like she directed to the resort that best suited our desire and that is what made the experience great!

We've worked with Kim a couple times and she has always been a pleasure to work with in finding you the perfect vacation! She's great at working with you to get exactly what you need!

Kim helped us figure out alternative travel arrangements when we had a passport issue.

Kim and her team were absolutely amazing to work with. So patient, thoughtful, accessible, and encouraging. She make our honeymoon flawless and stress free from the very beginning to the very end.

Always very helpful; especially in suggesting a place to get our Covid test prior to departure to Amsterdam.

Kim was professional and very helpful.

Quick response to my questions about the resort, flights, transfers etc.

Kim helped us tremendously from choosing the best hotel, transfers,
excursions, walkable beaches and numerous other tips to make our trip the most perfect trip ever! Lomas travel was as wonderful as Kim said it would be.
My husband went on an enjoyable fishing trip where he caught the biggest fish on the boat. There were travelers from all over the world with him, all had an exciting day.
Our concierge Dennys also helped us book a private transfer and tour of the Mayan ruins of Coba.
The couples sky massage was unlike any I have ever had. The beauty and peacefulness will always be remembered. We moved to the Palafitos for the last few days of our stay. Kim was correct in her description of them. I have never felt so relaxed, pampered and overwhelmed of the beauty of a resort. Our personal butlers Alma and Ricardo were more than fantastic.
Upon our departure we were shocked to see a stretch Lincoln Navigator as our transportation waiting for us. Can't wait until we return again.

Kim did a great job getting us the type of room we were looking for. We enjoyed our trip.

Kim and her co-workers were very helpful in planning our trip and answering questions we had along the way. Her knowledge of cruising made our decisions for first time cruisers easy. This company was recommended by a friend that travels all the time and we will always use them for our trips now. If you're planning a cruise and have questions, contact Kim and you won't be disappointed!

Kim answered every question promptly and knowledgeably. She helped choose our airline seats and we were very pleased.

My wife and I have utilized Cruise Holidays for decades and always have had impeccable service. Kim continues Cruise Holidays tradition of wonderful customer service. She is friendly, knowledgeable and works hard to make your vacation wonderful and memorable.

With the pandemic I was nervous about traveling. Wasn't sure all the rules and what to expect. I decided to reach out to Kim, and I'm so glad that I did. Booking the trip was easy. I was provided EVERYTHING that I needed to know to get in and out of Mexico and back to the US. Will definitely use Kim again for our next trip.

Kim is very knowledgeable and goes the extra mile (4341 miles if your flight is cancelled in London)

Kim was friendly, helpful and always took all the time i needed to answer about questions i had

Very professional! She took care of everything & made sure our trip was a wonderful experience.

We could not have asked for a better travel agent than Kim. From the first contact, she fully explained the alternatives for our anticipated cruise and handled all details in a most professional manner that immediately earned our confidence. She was also very patient as we later contacted her with redundant questions the cruise and related air travel. She deserves our strongest recommendation. In fact, we referred another couple to her that joined us on the cruise.

It was easy and she bent over backwards for us

Kim is easy to work with and responsive to our questions. She is very knowledgeable about all the options available when we decided to do a land and sea cruise.

Kim was very helpful with recommendations and knowing what would best suit us for travel. Plus, she made sure the travel arrangements were the best and easiest for us to navigate. Thank you Kim!

Kim was extremely knowledgable about setting up our trip to Eurpoe and the Christmas Markets. She is very friendly easilty accessible and a pleasure to work with. The hotels she picked were amazing. They were in the perfect location for what we were wanting at a very resonable price. The side trips were amazing and she made the transfers/transportation so easy. The transfers from airport to hotels and train travel went on without a hitch. Everything was explained so well in the packet we received. The only issue we had was a medical issue on my part. She was extremely helpful in contacting the Travel Insurance company and checking to make sure we were ok. We will definitely use Kim again and would highly recommend her to anyone. We would not have had the same experience had we have tried to plan this on our own. She made our trip worry free. I can't thank her enough.

Kim did a wonderful job. Would definitely book with her again. She responded quickly to each and every question I asked.

Kim does a fantastic job! She answers all our questions now shares great places to go and see.

Knowledgeable and helpful. Responsive to questions.

Kim was fantastic! She took all the things we were looking for in a vacation and provided me with all kinds of options and made suggestions to help us make a decision.

Kim was amazing to work with! She was able to speak to the different resorts as she has stayed or knows someone that has stayed at all of them. I probably asked no less than 50 questions, but she was extremely responsive and detailed in her answers. She made it easy to pick the perfect resort for us!

Kim is very helpful & responds quickly to questions & concers. She goes out of her way to make sure you get the best out of your trips.

Kim has helped us out with several trips. She is knowledgeable, quick in responding to questions, and anticipates our needs. Her guidance was essential for our first trip to Hawaii.

I am so glad to have found Kim as she assisted me and my 2friends with our very first cruise