My husband and I have traveled for many years. We never could find a travel agent that would work for us. Until we met Jim Mason. We never have to worry about any tiny detail of our vacations. He has it covered! If you ask Jim a question he doesn't know the answer you can bet he will find it out for you. Jim has gone to bat for us a couple times with the cruising industry and what we thought was impossible, Jim made possible. We would definitely recommend him to everybody. He is the best of the best!!!

During the fifteen years and over twenty cruises we have worked with Jim, we have never been disappointed. Beginning with the initial planning to embarkation, Jim has provided exemplary service.

Jim came highly recommended to us. My husband and I have never traveled so we had no experience in planning a vacation.. a vacation out of the country seemed like it would be overwhelming to plan. It was not at all what I expected. It was literally a walk in the park as Jim took care of everything. He listened to what we were looking for and gave some great recommendations. Once we decided where we wanted to go he took care of every single detail. He told us what to do and what not to do. Told us what to expect and look for. Literally everything, he had it covered. Any questions I had he was quick to respond. We wi definitely be using him again.

Jim was helpful and easy to work with. He is reliable and very responsive. He's also provides helpful information to make sure we have great trips.

Jim and the whole CruisePlanner team have always exhibited the highest level of professionalism. Their attention to details is a refreshing change to the usual customer service one usually sees in the world today.

Jim is amazing! We originally booked a cruise through him and it ended up being cancelled. He found us an alternative within the following day. He recommended the resort we went to and we had an incredible vacation! I can’t recommend him enough!

Easy. Had an issue with my roommate that he was able to help me work out. First ever cruise, extremely confusing, but he helped get me squared away.

I had never booked a cruise before so I didn't really know how it worked, Jim made the process streamlined and simple, never had a worry and he always had answers when I had questions.

After having been referred to Jim & Diane several years and a few vacations ago we couldn't recommend them higher. Although we are not "cruise" people our land based vacations have been exactly what we've asked for. It doesn't matter how many years go by between vacations, it is clear our personal hobbies and profiles are well known and planning a new adventure is a snap! Our enjoyment and safety are first and foremost and yes we've checked and have not found better pricing "on our own". I do and will continue to refer the Cruse Planner as the only travel agent needed for any destination.

Jim is always very pleasant to work with. Always very helpful and very knowledgable of his trade. We been doing business with Jim for over 10 years and he has never disappointed us. I have recommended many friends and family to Jim.

He worked with me and made it possible for me to go on this amazing trip. It was my first time on a cruise and he helped me through the entire process. I don't know how he managed to find the time to devote to everyone I know that was using him as well as have an actual life but he did and he was amazing! Will definitely use him again and again and again in the future!

Incredibly helpful with all travel documentation. Hopeful to communicate with Jim again on any other cruise planning in the future.

We have used Jim with The Cruise Planner several times to book our cruises; he and Diane are the best. I feel more comfortable booking with an experienced TA rather than booking on my own. Jim always gets us the best deals available. We will be using The Cruise Planner again when we book our next trip!!!

Not only is Jim professional and knowledgeable, but he is also fun and always friendly!

Excellent

We have used Jim's expertise for cruise planning and have never been disappointed with his high quality of work. He has stepped in to help with problems that we actually created ourselves. He solved them and acted like it was a piece of cake to him! Everything has always run seamlessly when Jim has been involved. We have traveled with two other couples, and each time, he has masterfully tied the plans for all six of us together, so that we could relax and enjoy the journey. He is detail oriented, allowing for us to simply print out instructions, and take with us exactly the documents and information needed, without us having to weed through many pages of "blurb". We would use Jim and his company every time we travel with absolutely no hesitation! He has treated us like royalty, and we are not even "ten trips a year travelers". It doesn't matter that we live in different states from him, he just wants us to relax and enjoy our vacation, doing everything to make that happen.

As a single women, I needed a vacation where I felt safe, but still had some freedom to choose excursions. Jim found the perfect location for me and my vacation was one I will always remember!

Jim was incredibly helpful and flexible in helping myself and my party.

Over the years, we have tried other agencies, but none compares to the service from The Cruise Planner. They are prompt and professional. We have been using The Cruise Planner for 10 years.

Patient & lovely experience

Great trip, great price, great planning. Jim was very helpful planning a trip for the 2 couples, and took care of all our needs and transportation. Had nothing to worry about except what to pack! Worked out well.

Absolutely love working with Jim when planning my vacations! He is very knowledgeable, personable, patient and helpful. I have referred all of my friends and family to him and they love working with him too! I highly recommend Jim to anyone who is looking for a flawless travel planning experience.

Although I can only imagine how large Jim's clientele base is, I find it astounding how he has the capability to make me feel as if I am his only client. The level of personalized care, walking me through every detail, making the planning of this vacation completely worry-free. Oh, and I say that as a CERTIFIED worry-wart! Our first conversation, first sentence really, was me relaying to him how I was a veteran cruiser, but my companion was not, and I wanted him to feel the "Heaven on Earth" feeling I felt back in 1993 when I set foot aboard my first ship. He surprised me with his reply, something along the lines of he was going to ensure I had that same feeling. That was almost foreign to me. Someone concerned with my enjoyment?!! There were 5 agencies recognized by the BBB, all with A+ ratings, and I had every intention of calling each of them before committing to anything. Mr. Mason was the first and last call I made and the cruise was booked within 24 hours. That was April 14th, 2015. We leave for our cruise in less than 8 weeks. He has been in touch with us countless hours helping us with our additional needs such as getting from St. Louis to the actual ship, booking our airfare, our motel stay... which is above and beyond his call of service as he receives no pay for that. I can't wait to board the beautiful ship he chose for us, as well as the amazing room with balcony, adventuring on the ports of call he suggested, and much more! As I would love to stay aboard forever lol, I do look forward to sharing the wonderful experience we will have had with you all upon our return home. I can't wait! I'm excited every day! Thank you Jim!!!

It was great working with you! Thanks for taking challenges head on and always being a phone call away! Thanks!

Jim had originally booked a cruise for us on Royal Caribbean. Unfortunately another event became a conflict. He rebooked the cruise on a different date and even got us on board credit. Jim is the best travel agent ever. He is always right there for the client, always cheerful and funny. I have referred many people to Jim for their travel needs.

Thank you Jim!!! Planning a cruise with family spread across many states was a challenge- one couple had a medical issue and had to cancel, several had special travel requirements that were all handled by Jim and worked out perfectly. We look forward to our next adventure and will be using Jim to do our bookings.

My wife and I have been using Jim Mason (The Cruise Planner) for ten years. We live in the Omaha, NE area, which about 600 miles from Jim's office. The great service Jim has provided us, makes it seem like his office is right around the corner. My wife and I highly recommend The Criuse Planner as a choice when planning any trip or vacation.

I have used this travel agent before and have always been completely satisfied. Jim looked at several cruise options, types of rooms available, etc. In the end we were able to get a suite for the cost of a regular outside balcony room due to an offer I was not originally aware of. He was always available to answer any questions and prior to the cruise sent us all of the needed documents along with luggage tags required by the cruise line and even threw in regular luggage tags to identify our bags for our own use when looking for our luggage then and in the future. They came with a see through small bag that I kept our passports in for ease in finding them quickly....another little bonus that was not expected. After arriving home, I found a note thanking us for our business. Another little extra that was certainly not expected but appreciated.

Very good about returning calls and following up on questions. Jim has also been helpful in all of our bookings. He is a pleasure to work with and I recommend him with no hesitancy.

Patient, responsive, flexible, professional, friendly, thorough: these all describe our experience with Jim. After months of flip flopping, Jim still patiently put together an anniversary trip for us and was able to hone in on the best choice. We had a seamless vacation at Excellence El Carmen thanks to Jim's expertise. We will continue to use Jim for our travel needs.

Jim was a pleasure to work with and made our trip an absolute joy from beginning to end. We loved him so much that we've already booked next years travel through him!

Did a great job putting together our trip start to finish. Jim gave us all the information we needed and got us a great deal for our package. We plan to use Jim again for a trip we are planning in June 2016.

We've had to deal with quite a lot for this booking, Jim has been extremely responsive to helping get it squared away.

First trip wife and I had been on without other family members and Jim hit the nail right on the head with this vacation. We have booked several trips with him and plan on booking more in the future. Thanks Jim

We have called upon Jim Mason a couple of times when it came to cruising. We truly enjoy working with Jim and would and have recommended Jim to our friends. He truly knows his stuff.

The Cruise Planner (Jim) has planned and organized several of my cruises over the years (and is currently in the process of planning another) . He is very competent and keeps us on track as to what and when things are to be done. Over the years, I have had nothing but compliments from my guests on his courteous mannerism and his attentiveness for details.

Jim was very friendly and got back to me right away with all my questions!