Five stars and more!!
Reviewed By Chelsea - Groveland, FL | Traveled to Bahamas ~ Caribbean
I loved booking with Terrance he made the whole experience the best it could be. My wife and I just loved having him as our agent you could tell he knew what he was talking about and really customized it for us. It was more than a 5 star experience.
Terrance Bortell responded
"Thank you so much, Chelsea! I am so glad I was able to make you vacation incredible!"
✓ I would recommend this agent to my family and friends.
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Best trip ever!
Reviewed By Meg - Groveland, Florida | Traveled to Bahamas ~ Caribbean
Terrance really took the time to help my wife and I plan the best trip of our lives! He truly listened to us and what we wanted. The process was so easy and we had the best time!! Already ready to plan the next one! Thanks again Terrance!
Terrance Bortell responded
"Meg, it was an absolute pleasure planning your cruise! We definitely need to get you and your wife on a Virgin Voyages cruise!"
✓ I would recommend this agent to my family and friends.
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Another awesome cruise !
Reviewed By Dee - Miami, Fl | Traveled to Miami | Florida | USA
This was our 4th cruise TeeJay Bortell (Pride Travelors) helped us w/ this one and the one before. I highly recommend him, he is very knowledgeable, helpful and patient. I ask a lot of questions and he is very caring, understanding and takes the time to assure you about everything. I have recommended him to others and will continue to do so.
Terrance Bortell responded
"Dee, thank you so much for your kind words! Customer service is my number one priority. We are so excited to be helping you plan your next cruise already! Your referrals mean the world to our small business, thank you!"
✓ I would recommend this agent to my family and friends.
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Best Trip
Reviewed By Linz - Pennsylvania | Traveled to Bahamas | Caribbean
Terrance made our trip experience smooth and stress free. He took care of the booking and the whole process. I can’t wait for our next trip because we will be using Terrance Bortell again :)
Terrance Bortell responded
"Thank you so much, Lindsey! It was an absolute pleasure planning your Thanksgiving cruise. We look forward to providing stellar service on your next adventure. "
✓ I would recommend this agent to my family and friends.
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Great tips and guides
Reviewed By Jon - Davenport | Traveled to Barcelona | Spain | Europe
Love working with Terrance. I’ve used him a few times including a cruise to Barcelona and a few other trips. I always feel safe knowing the trip will be exactly how it’s intended to feel. The weeks leading up to the trip, Terrance reached out and really made me feel at ease. During the trip, we had 0 snags and felt vip. I proudly use my luggage tag, hoping everyone can have this same experience!
Terrance Bortell responded
"Thank you, Jon! So great to hear you enjoyed your Barcelona vacation and cruise. We absolutely LOVE planning your families adventures. Great to hear all the tips and tricks are useful!"
✓ I would recommend this agent to my family and friends.
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Cruise with familia
Reviewed By Butter33 - South Carolina | Traveled to Bahamas | Caribbean
Tj and Roxas with pride Travelers booked everything and made the whole process extremely easy and absolutely stress free. I would recommend 1000/10
Terrance Bortell responded
"We are so happy to hear you had a great cruise on Carnival with the family! We cannot wait to book your next adventure!"
✓ I would recommend this agent to my family and friends.
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Incredible Honeymoon
Reviewed By T_Zenner - Jacksonville, FL | Traveled to Europe
Terrance did an amazing job setting up our honeymoon cruise around Europe. Every recommendation he made turned out to be spot on. He made everything so easy and we always felt like we were in safe hands. We will be using him for all of our future travels abroad. THANK YOU TERRANCE!
Terrance Bortell responded
"Thank you so much for your kind words. I am thrilled to hear that you had a wonderful honeymoon around Europe. I can't wait to see where you'll go next!"
✓ I would recommend this agent to my family and friends.
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Best Getaway Ever
Reviewed By J.G.C. - Tampa, FL | Traveled to Nassau | Bahamas | Caribbean
TJ and Roxas with Pride Travelers have been incredible resources for the trip we planned. We were looking for a resort with everything included and they found the best spot for us. Pride Travelers thought of every detail and checked all the boxes. Thank you so much guys!
Terrance Bortell responded
"Thank you so much for the kind review, Jaedon! So glad you had an epic vacation!"
✓ I would recommend this agent to my family and friends.
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Best agent ever!
Reviewed By Ginger Bear - Anaheim, CA | Traveled to Caribbean
I had the pleasure of working with TJ to book my Virgin Voyages cruise to the Caribbean, and I can’t recommend him enough! From start to finish, the booking process was seamless and effortless. TJ was incredibly attentive to my needs, ensuring every detail was taken care of. He was especially respectful and considerate of my LGBTQ+ lifestyle, making sure I felt comfortable and supported throughout the entire experience. His professionalism and personalized service truly made this booking a stress-free and enjoyable experience. If you’re looking for a travel expert who goes above and beyond, TJ is the one to call!
Terrance Bortell responded
"Thank you so much! Virgin Voyages is one of the best cruise lines out there, especially for those of us in the LGBTQ+ community. This review means the world to me! :) "
✓ I would recommend this agent to my family and friends.
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First trip of many to Florida!
Reviewed By RayBear2025 - San Antonio, Texas | Traveled to Winter Haven | Florida | USA
Terrance made booking my first trip to Florida an absolute breeze! He made this a one stop shop experience for me. Very considerate of what I wanted and what was available while being cost effective! Thank you for helping me book an amazing trip to be cherished for years to come!
Terrance Bortell responded
"Thank you SO much for your kinds words, Robert!"
✓ I would recommend this agent to my family and friends.
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Virgin Voyages Extravaganza!
Reviewed By Ray - Anaheim, CA | Traveled to Caribbean Sea | At Sea | At Sea
TJ booked an 11-night Caribbean cruise for me and my husband. From beginning to end, his level of customer service and attention to our needs was outstanding. He made sure we had everything we needed to book our cruise. Once we booked, the service didn’t end there. He ensured we knew exactly what to do when making our dining reservations and even had excellent recommendations for a pre-night stay before the cruise. He tailored everything to meet our needs. I can’t wait to book our next vacation with him. Thank you, TJ!
Terrance Bortell responded
"Ray! Thank you so much for the kind words. We cannot wait to meet you in person on this incredible group cruise!"
✓ I would recommend this agent to my family and friends.
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Makes traveling easy
Reviewed By Chrish91 - Gainesville, FL | Traveled to San Juan | Puerto Rico | Caribbean
TJ made it so easy for us to book our getaway cruise. We are departing from San Juan so we needed flights and a hotel. TJ took care of that for us as well as booked our room on the cruise for us.
Terrance Bortell responded
"Chris! Thank you for the kind words. I can't wait to hear how incredible you cruise is!"
✓ I would recommend this agent to my family and friends.
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I'm Hooked!
Reviewed By Richard Tebbe - Gainesville, FL | Traveled to Caribbean Sea | At Sea | At Sea
Pride Travelers went above and beyond when booking our family cruise. I swore I didn't need a travel agent - I could get the best deal and retain my control over the booking. Not only did TJ save us $400, I still had still had full control over my cruise booking without all the stress. I'm sitting at the bar around midnight and get notifications that my dining choices were all set. I forgot to set the alarm (panic), but TJ didn't! No more wasted time and frustration trying to get prime dining times. I took a sip of my drink and was reminded of why I now book all my travel through Pride Travelers.
Terrance Bortell responded
"Thank you for trusting us with FOUR of your cruises! We cannot wait to plan the next one with you!"
✓ I would recommend this agent to my family and friends.
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My 25TH anniversary dream vacation!
Reviewed By Dee Johnson - San Antonio | Traveled to Alaska | USA
I found TJ on tiktok his energy and personality is what drew me in. I mentioned that I was looking for a cruise to. Alaska and he said, give me a call. Called the next day. Got a really good quote from him. He found deals that I didn't find when I was trying to look online. Called a few days later and booked the trip. Well, on the way to the airport, my husband that lost 3 times so we were late for a flight and we missed it. I went into a panic, and the first thing I did was called TJ. He was amazing, he settled me down. Made sure that we had a hotel to where we were rerouted to and told me that he would take care of the hotel and I could saddle it with my bill when I came back. You don't find travel agents to do that. He went out of his way. Never pressured me for the sale. And helped me in my time of need.What more would you need in a travel agent than that?
Terrance Bortell responded
"I am so glad you had a great time on your Alaskan cruise! I cannot wait to plan the next for you!"
✓ I would recommend this agent to my family and friends.
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Super helpful in planning
Reviewed By SheriM - Jacksonville FL | Traveled to Caribbean
TJ has been the absolute best in helping us plan for our trips and cruises (even ones we ended up not doing). He is patient with our questions and knowledgeable about our options. He seems to always go a step beyond what we ask to make sure we get the best trip possible!!
Terrance Bortell responded
"Sheri, thank you SO much for the kind words!"
✓ I would recommend this agent to my family and friends.
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Amazing trip
Reviewed By Tabby - Atlanta, GA | Traveled to Bahamas ~ Caribbean
One of the most awesome and knowledgeable travel agent I have ever worked with. Terrance was amazing!
Terrance Bortell responded
"Thank you so much for your review, we loved helping you plan an amazing trip!"
✓ I would recommend this agent to my family and friends.
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