12 Days Cruise @ Virgin Voyage
Reviewed By A-E11VEN - Iceland,Scotland.Netherland,Germany | Traveled to Isafjord | Iceland | Europe
I recently had the pleasure of working with Flo as my travel agent for our trip to Iceland, Scotland, the Netherlands, and Germany. From the very beginning, she took care of every detail, starting with our flight reservations and cruise arrangements. She also made sure my wife received the special assistance she needed, which gave us peace of mind throughout our journey.
Flo coordinated our transportation from the hotel to the airport and organized all of our excursions, ensuring everything was seamless and stress-free. Thanks to her careful planning and dedication, we were able to simply enjoy our travels without worrying about logistics.
I am truly thankful I chose Flo as my travel agent—her professionalism, care, and attention to detail made all the difference. I highly recommend her to anyone looking for a smooth and unforgettable travel experience.
✓ I would recommend this agent to my family and friends.
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Italy and Alaska dream vacation
Reviewed By Maita - San Diego. CA | Traveled to Italy | Europe
Flo was incredible in helping me plan a back-to-back vacation for my husband and me. She organized my first trip to Italy and also arranged an Alaska cruise for a group of 12 people. Coordinating trips of this scale is no small task, and Flo handled every detail with professionalism and care.
Of course, no major trip is ever completely free of unexpected challenges, but Flo was always on top of any issues that arose. She was consistently available whenever I called or texted, even while we were in Milan dealing with an airport pickup that never showed up. She responded quickly and immediately found a solution, turning what could have been a stressful situation into a minor inconvenience.
Throughout the planning process, Flo went above and beyond, and what started as a business relationship turned into a friendship. I trust her completely with my travel plans and am already working with her on my next trip. I highly recommend Flo to anyone looking for a knowledgeable, responsive, and dedicated travel advisor.
Florencia Engelbach responded
"I am so glad you enjoyed your trip, despite several hiccups. Thank you for trusting me and being patient while I cleaned up the mess we encountered. (I am still am trying to get your refund your cancelled excursion)
And yes through this adversity, we found a true friendship. Looking forward to curating more enjoyable trips for you, Tonee and your friends."
✓ I would recommend this agent to my family and friends.
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Exceptional Service for Our Honeymoon in Tahiti!
Reviewed By KadmTrrs - San Diego, CA | Traveled to Tahiti | French Polynesia | South Pacific
Working with Flo to plan our honeymoon to Tahiti was such a wonderful experience. From start to finish, everything felt smooth and seamless, and she made the entire planning process so easy and stress-free for us. She was incredibly personable, easy to work with, and always made us feel taken care of.
Flo gave us several great destination options and really helped guide us toward the best choice for our honeymoon. We appreciated how knowledgeable and thoughtful she was in helping us narrow everything down. One thing we especially loved was having payment plan options, which made planning such a special trip feel much more manageable.
Once we arrived for our honeymoon, everything was exactly how we hoped it would be. The transfers were seamless, and it was such a relief knowing all the details had been handled for us. Throughout the trip, we truly felt taken care of and were able to fully relax and enjoy our honeymoon without worrying about logistics.
We’re so grateful to Flo for helping make our honeymoon so memorable, beautiful, and stress-free. We would absolutely recommend her to anyone planning a special trip!
✓ I would recommend this agent to my family and friends.
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Unforgettable trip with families.
Reviewed By Flo fans - San Pedro Port | Traveled to Ensenada | Baja California Norte | Mexico
Wonderful experience, much fun and relaxing cruise ship. My family enjoyed the moments as well.
✓ I would recommend this agent to my family and friends.
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Absolutely a dream!
Reviewed By LadyD - Seal Beach | Traveled to Italy | Europe
My experience was beyond words. Honestly, you just have to book the trip with Flo and see for yourself. She delivered a very organized and thought out trip. I could never put together an itinerary like that without losing my mind. She’s a gift and pleasure to know. My vacation was wonderful and stress free!
✓ I would recommend this agent to my family and friends.
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The Best Cruise Experience — All Thanks to Flo!
Reviewed By MaikaiOV - Ocean View, HI | Traveled to Alaska | USA
Flo truly worked her magic and got us on the perfect cruise to Alaska! She found us an amazing price for the exact dates we needed, complete with great amenities. The booking process was smooth, easy, and secure, which gave us such peace of mind.
What really stood out was Flo’s personal touch — she checked in with us before the cruise to make sure we had everything we needed, and once we were settled into our stateroom, she even followed up to be sure we were comfortable and ready to enjoy our trip.
Flo went above and beyond every step of the way, and thanks to her, our Alaska cruise was stress-free and unforgettable. We can’t recommend her enough!
✓ I would recommend this agent to my family and friends.
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Amazing accommodation
Reviewed By rt1534 - Burbank CA | Traveled to Yountville | California | USA
I was looking for the best hotel in Yountville. Flo did not just find the best but the perfect one for me and my friends. The Bardessono hotel exceeded my expectations. My husband and my friends were beyond happy. Flo did a phenomenal job with the short amount of time given.
✓ I would recommend this agent to my family and friends.
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20 day Greece Italy Turkey ??????
Reviewed By Gregory - LA | Traveled to Greece | Europe
Go With The Flo
Her name is Flo. She is very Helpful and Patient. I am very picky and difficult and last minute! But Flo handles it all with a smile and sweet voice. Me/Wife/19 yo Daughter
3 days in Athens + 11 day cruise to Turkey and Greek Islands + 4 days Amalfi Coast of Italy + 2 days Rome ! Custom Tailored Extravaganza ! 5 Star Fantastic Experience. Reasonable pricing.
✓ I would recommend this agent to my family and friends.
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Japan!
Reviewed By Diane - Tokyo, Osaka, Kanazawa, Kyoto | Traveled to Japan | East and Southeast Asia
Flo is the most patient person I know. I’m not so well versed in travel details, but want them all. She listens to me and answers my questions about my concerns even when I’ve asked repeatedly because I worry about details. It takes a special person and she’s it! All my accommodations were handles and my itinerary was very easy to follow. Thank you Flo!
✓ I would recommend this agent to my family and friends.
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A greek island dream
Reviewed By Mafalda - Colorado | Traveled to Greece ~ Europe
Flo is very responsive to our requests. She picked the best tours in Athens as it is our first time in Europe. She is pleasant to deal with. Also the cruise suggestion was right on point. 7 days in
the Balkan Sea was epic. We enjoy our ports destinations and our sea view from our balcony was a dream. We felt like in a second honeymoon. She is very knowleadgeable on the itineraries and was available in all the questions we had.
✓ I would recommend this agent to my family and friends.
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Quality service for Alaska cruise
Reviewed By Mike - Brea, CA | Traveled to Alaska ~ USA
Flo was professional and detailed in providing cruise options, ad recommended a great cruise to Alaska. She was very knowledgeable about traveling with a service dog. The whole process from researching a cruise through starting the cruise went smoothly.
✓ I would recommend this agent to my family and friends.
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Easy luxury travel fir seniors
Reviewed By Nato - La Quinta, CA | Traveled to Paris ~ France ~ Europe
Professional, she worked with what we wanted, we got what we wanted, she even provided extras, very detailed, we didn’t worry from start of the vacation to the end
✓ I would recommend this agent to my family and friends.
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Japan Cruise
Reviewed By JerryD - Brownsville, TX | Traveled to Japan ~ East and Southeast Asia
Very efficient. Pays attention to details.
✓ I would recommend this agent to my family and friends.
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Best TA ever!
Reviewed By Marvs - Las Vegas, NV, USA | Traveled to Japan ~ East and Southeast Asia
Flo ALWAYS goes above and beyond!
✓ I would recommend this agent to my family and friends.
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Best TA Ever!
Reviewed By Marvs - Las Vegas, NV, USA | Traveled to Japan ~ East and Southeast Asia
Fantastic! Flo ALWAYS goes above and beyond!
✓ I would recommend this agent to my family and friends.
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Highly recommended
Reviewed By JerryD - Brownsville. TX | Traveled to Japan ~ East and Southeast Asia
Flo is very reliable. She makes sure everything is in order.
✓ I would recommend this agent to my family and friends.
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Excellent service /peace of mind is a vacation
Reviewed By Jason Hipolito - LA MIRADA, CA | Traveled to Japan ~ East and Southeast Asia
What can I say about Flo? Working with her was an exceptional experience. Although I was initially skeptical about using a travel agent, thinking I could manage everything myself, I reached out to Flo at my mom's insistence. Flo quickly won me over with her genuine sincerity. I shared my itinerary and preferences for a flexible two-week trip, and Flo delivered an excellent first plan. As our plans changed, she adeptly revised the itinerary to meet our needs. When we needed to shorten our vacation to eight days due to a family issue, Flo handled the change gracefully, providing us with a new plan. Despite last-minute changes, including adding my mother-in-law, Flo managed everything swiftly and effectively. When our flight was canceled due to a Microsoft glitch, Flo was incredibly responsive. She informed me about insurance coverage, contacted our hotel and pickup service, and prioritized resolving our issues despite dealing with her own travel problems at LAX. Dedication exceptiona
✓ I would recommend this agent to my family and friends.
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My coldest trip
Reviewed By Babie - Philippines | Traveled to Norway ~ Europe
very accommodating and would take an extra hand the help on whatever is needed on the trip. An emergency kit is also provided. Love it. thank you
Florencia Engelbach responded
"Thank you so much Babie :) It was my pleasure to serve and made sure that everyone was prepared for the cold in Norway and Scotland :)"
✓ I would recommend this agent to my family and friends.
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It was a very memorable trip
Reviewed By Jackie - Artesia,Ca | Traveled to Norway ~ Europe
I had a wonderful experience working with Flo.A very knowledgeable ,very helpful and very thoughtful.
Florencia Engelbach responded
"It was my pleasure Dr Jackie! I look forward to helping you put your future trips with your family and colleagues again :)"
✓ I would recommend this agent to my family and friends.
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Best Travel Agent Ever
Reviewed By Suzy - California | Traveled to Barbados ~ Caribbean
Flo is an amazing travel agent! My friend and I were going to travel to Barbados, but unfortunately our trip had to be canceled due to Hurricane Beryl. Flo spent countless hours on the phone with our hotel trying to get us a refund. She was successful and my card was credited within 2 days. They gave her a hard time, but Flo never gave up!
Another thing I love about Flo is she’s always available. Anytime I text her, she responds almost immediately. She is very knowledgeable about travel and can find the best deals. I will not ever use any other travel agent than Flo! She is just awesome!
Florencia Engelbach responded
"Thank you, Suzy. It is my pleasure to serve you and Angela. Although we had to cancel your Barbados trip, safety is paramount. I'm looking forward to curating your next trip."
✓ I would recommend this agent to my family and friends.
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