Dedicated to Excellence!
Reviewed By Abbey A - Jacksonville FL | Traveled to Mexico
Our honeymoon was my husband's and I first international travel, and we had a lot of typical first-timer questions and Makayla held our hand throughout the entire process! She is hyper organized and made sure we knew exactly what was going to happen on every leg of our trip, and that we had all the documentation and contact information we needed to feel secure in our travels.
Everything she told us to expect on our travels happened according to plan and was executed flawlessly. From our airport transfers, to our excursions, and recommending how much to tip our resort staff, she had everything covered and works with her client's best interests in mind.
Makayla's communication and response time is quick and kind - something I especially appreciated because my responses are always delayed! While we were on vacation, she was ready at a moments notice to answer last minute questions, and she even worked on a Sunday to get our flight's changed when we wanted to come home a day early.
If you are nervous about travel, or merely just don't want to do the logistics of planning the trip yourself, Makayla WILL make sure you are taken care and that your travel experience flows without a hitch! Thanks Makayla!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
A trip with a lot of moving parts
Reviewed By Sherry - Indianapolis, IN | Traveled to England | Europe
We had an excellent experience with Malala. She was efficient and effective in helping us arrange flights, hotels, excursions, and train trips. Her communication skills are wonderful--she stayed in touch with us all along the way, and made sure everything was done in a timely way. She asked for input when we had to make choices, and provided the right information at the right times so we were never overwhelmed. She truly made the difference for us having a great time.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Long trek -Hadrians wall / London experience.
Reviewed By DLamont - Pueblo West,Colorado | Traveled to United Kingdom | Europe
The trek was colorful, difficult at times, and let us know - we can do what the mind wants to do even if the way forward is to take a detour.
With Makaylas help with complicated flights we 4 souls connected in Indianapolis and traveled then together to Newcastle. After completing a long trek, train arrangements made by our Makayla took us to London. The train we were booked on was cancelled because of weather - but if we hurried and we did- another earlier train was just boarding - so off we went to London arriving earlier than our original booking.
Our hotel in London ( Kensington Hilton) was quite wonderful- located in easy walkable areas- foods readily available - and we learned the city bus is the way to go. We often asked for assistance from the concierge desk and all requests were completed often with further instructions. The breakfast buffet there was extensive and plentiful; after one visit we looked for coffee shops nearby for coffee and pastries and were always able to find those lovlies. One thing that has never happened to me anyway was after we returned to our room after the days activities - housekeeping came by to see if our room was serviced well and to our satisfaction. What lovely service! Our flight home - Heathrow to Denver - was without any difficulty. And and empty seat in our row allowed us to spread out a bit.
The one glitch we experienced was completely an airline kerfuffel - in Chicago - and I feel it was caused by the document check point for the ETA now required for UK. Also the gate area was home for at least 2 international flights and quite small for even one international flight as those tend to be large numbers of folks, making much confusion. We stuck our ground there and once boarded the flight (United/Lufthansa) was without issue.
The hotel in Newcastle - Hotel Indigo- was also great, staff were friendly, helpful, and the breakfast good- the staff there even remembered our drinks and those appeared before we ordered.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Makayla made it easy!
Reviewed By SuZQ - Indiana | Traveled to United Kingdom | Europe
I had not traveled outside the US before. Makayla made all the plans and adjustments along the way. She answered every question and allayed my fears. A document of service tips, local currency, and general advice was emailed as the trip approached. Makayla let me know when to expect emails from Trafalgar giving additional information on the tour.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
wonderful trip to Spain!
Reviewed By Tracey - carmel, IN | Traveled to Spain | Europe
Makayla did an excellent job at communicating with us throughout the planning process. Everything she set up for us went off smoothly. I would highly recommend using her!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Lisbon, Mallorca and Barcelona Honeymoon
Reviewed By jackieholland - Zionsville, Indiana | Traveled to Portugal | Europe
My husband and I recently returned from the most unforgettable honeymoon in Lisbon, Mallorca, and Barcelona — all thanks to Makayla’s incredible planning and expertise. From the very beginning, Makayla took the time to really understand what we were looking for: a mix of adventure, relaxation, and culture. She absolutely delivered on every front.
In Lisbon, we explored charming neighborhoods, indulged in amazing food, and stayed in the most beautiful boutique hotel — all thanks to Makayla’s thoughtful recommendations. Mallorca was a dream — the perfect balance of stunning beaches, local charm, and luxury. And in Barcelona, we were blown away by the art, architecture, and energy of the city. Every experience felt curated just for us.
What we appreciated most was how seamless everything was. Makayla handled all the logistics, so we could simply enjoy being together and soaking up each destination. Her attention to detail and personal touches truly made this trip one we’ll cherish forever.
We can’t thank Makayla enough and would highly recommend her to anyone planning a special trip.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Trip of a Lifetime!
Reviewed By Bonvillians - Indiana | Traveled to Europe
Makayla, thank you so much for helping us plan our first European vacation! Going to Ireland, England, France, and Italy was a dream come true for our family. We can't wait to book another family adventure with you. We will be looking to you for guidance when the time comes.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Our 50Th Marriage Anniversary
Reviewed By Mr Williams - Indianapolis, Indiana | Traveled to Hilton Head Island | South Carolina | USA
Our trip was well planned by Malayla Courtade. She took care of all our travel reservation to and from Hilton Head Island in South Carolina. We will definitely use this company again for our next trip.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Costa Rican getaway
Reviewed By T&D and family - Guanacaste | Traveled to Costa Rica | Central America
Makayla's recommendations were spot on. We told her what we were looking for, she gave us several options and after answering our questions, recommended RIU Palace. The resort was beautiful, the people were wonderful, and the experiences were exactly what we were looking for.
Makayla Courtade responded
"I'm so happy you had a great experience! Thanks for the kind words! (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Alaskan cruise
Reviewed By Bassett - Noblesville, IN | Traveled to Alaska | USA
Makayla did a wonderful job presenting us with our options and making suggestions when needed. She was always quick to respond to any questions and made sure we weren't missing any deadlines or information that the cruise line shared. We will definitely use Makayla for our next trip!
Makayla Courtade responded
"Thank you so much for your kind words! I'm glad you felt very taken care of and that you had a great cruise! (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best planned Trip
Reviewed By CB - Carmel, IN | Traveled to Portugal | Europe
Makayla was amazing at communicating with me. She helped us get bus tickets and transportation to the Bus station when trains were on strike in Portugal. She also responded immediately while I was abroad with a few questions. Her transfers to and from airports were the best and most prompt we have ever used. She sent us our itinerary and was available to discuss any questions we had. I highly recommend Makayla Courtade and will be using her on our next trip.
Makayla Courtade responded
"I'm so glad you had a great trip and great experience working with our agency! Thanks for the kind words. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Another Stress-Free Trip!!
Reviewed By Mymy - Indianapolis, IN | Traveled to Orlando | Florida | USA
This was our 3rd trip using Makayla. She always does a great job with communication throughout the whole planning process. When we leave for our trip, we feel very prepared and informed. She tries as much as she can to provide everything we need so that our trip goes stress-free.
Makayla Courtade responded
"Thank you so much for the kind words!! Glad you had another great trip. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Hawaii Cruise
Reviewed By Pam - Indiana | Traveled to Honolulu, Oahu | Hawaii | USA
Makayla is such a fun & easy person to work with for travel. She is prompt in following up with you & getting your bookings done in a timely manner. Appreciated her itinerary for our entire week, including the very small details (i.e. the time we needed to be off our ship to make our planned excursions). Everything was taken care of before we left for our cruise, so we could just focus on having a great time.
Makayla Courtade responded
"Thank you so much for your kind words!! I'm so glad you had a great trip. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Hawaii Big Island
Reviewed By FamilyOf6 - Big Island | Traveled to Hawaii | USA
Lots of great ideas and help with itinerary. Helped with all the bookings and breaking down our timeline. So much to do on Hawaii or made it ready to break down and plan all the check marks on our list. Makayla was really available and quick to communicate with Amy answers, suggestions, and itinerary updates!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Hawaii Big Island
Reviewed By FamilyOf6 - Big Island | Traveled to Hawaii | USA
Lots of great ideas and help with itinerary. Helped with all the bookings and breaking down our timeline. So much to do on Hawaii or made it ready to break down and plan all the check marks on our list. Makayla was really available and quick to communicate with Amy answers, suggestions, and itinerary updates!
Makayla Courtade responded
"Thanks so much for the kind words! So glad I could help and I'm glad you had a great time!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
50th Birthday Surprise
Reviewed By FanofMakayla - Indianapolis | Traveled to Tulum | Mexico | Mexico
Makayla helped me plan a surprise 50th birthday trip to Tulum, Mexico for my boyfriend! The highlight of the trip was our visit to Chichen Itza. I have used Makayla before so she already knew that the site was a must for my boyfriend and she was right. He said it was the best birthday he has ever had!
Makayla Courtade responded
"I'm so happy to hear you had a wonderful time! It is always a pleasure working with you!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best Trip Ever
Reviewed By TN - Richmond VA | Traveled to Bahamas ~ Caribbean
Makayla was awesome. She provided world class customer to my family and. We are booking again.
Makayla Courtade responded
"Thank you so much for your kind words!! Glad you had a great experience and a great trip. Excited to start working on your next trip!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best Honeymoon Ever!
Reviewed By Alli + Adam - Fort Wayne, IN | Traveled to Aruba ~ Caribbean
Makayla was AMAZING to work with! From our initial call and emails, we knew we could trust her to take care of all the logistics of our honeymoon. She was a great listener to what we wanted and asked very detailed questions to make sure we got the most of our trip to Aruba. It was such a joy to work with her, and she took care of everything for us so we could focus on planning our wedding! Even when we had an issue while on the trip, Makayla was super responsive and helpful to make sure our issue was resolved quickly and with little stress on us. We know we have someone to help us with any future big-trips we hope to take!
Makayla Courtade responded
"Thank you so much for the kind review!! I'm so happy you enjoyed the planning process and that you had a great honeymoon. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Memorable 20 Anneversary Trip
Reviewed By LeaEtta - Fortville, IN | Traveled to Germany ~ Europe
Makayla was supper patient with me when planning our trip. i kept changing my mind on what i wanted to do and how long at each destination. She had good recommendation but not pushing her agenda letting us decide what was best and worked for us. She made sure things were set the way we wanted them and then provided a great package of our trip with each destination information in order for easy use.
Makayla Courtade responded
"I'm so glad you felt heard in the planning process & had a wonderful trip! Thank you for the kind words!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Such a great Trip
Reviewed By Mymy - Indianapolis, IN | Traveled to Bahamas ~ Caribbean
She was great. Anytime we had questions, she always got back to us in a timely manner. She made sure we were prepared for our trip.
Makayla Courtade responded
"Thank you for your kind words! Glad you had a great trip!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
One of the best!
Reviewed By Annie Mae - Los Gatos, Ca | Traveled to Bahamas ~ Caribbean
Excellent! Very professional loving and caring!
Makayla Courtade responded
"Thank you so much for the kind words! Glad you had a wonderful trip. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Great trip and well planned!
Reviewed By JLizton - Indiana | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Makayla was wonderful to work with. Responsive to questions and checked in with us the appropriate number of times. We felt very prepared for our cruise thanks to her!
Makayla Courtade responded
"Thanks for the kind words! So glad you had a great experience and great cruise. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Memorable Moments on our first trip to Europe
Reviewed By TPot - Carmel, Indiana, United States | Traveled to Spain ~ Europe
She was great. Makayla was responsive and listened to everything I had to share about what we wanted to experience on our trip. She put everything together and did all the hard work which allowed us to just sit back and be excited about our trip.
Makayla Courtade responded
"Thanks for leaving the 5 star review in your other review - I really appreciate it! Glad you had a great trip and experience!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Family Spring Break Vacay!!!
Reviewed By Tichenor's - Indianapolis, IN | Traveled to Paris ~ France ~ Europe
I would highly recommend Makayla. She communicated every step of the way. She was organized and very detailed. Any question we had she was happy to answer. Absolutely NO complaints!!!
Makayla Courtade responded
"Glad you had a great experience! Thanks for your kind words. (:"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The best honeymoon!
Reviewed By Elizabeth - Sheridan, IN | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
This was my first experience with a travel agent, and it definitely won’t be my last! Makayla was extremely helpful in every aspect of our trip. She was super helpful at the very beginning of planning with sending us several different resorts to look through and choose from. We ended up at Sanctuary Cap Cana, and we had to do very little planning and organizing ourselves for our honeymoon. She was absolutely amazing from start to finish. We will definitely be working with her again!
Makayla Courtade responded
"So happy you both had a great time at Sanctuary Cap Cana!"
✓ I would recommend this agent to my family and friends.
1 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Friendly and Knowledgeable
Reviewed By Joe and Paulette - Bloomington, Indiana | Traveled to Italy ~ Europe
Makayla gave us more congenial, responsive help than dealing directly with a big tour company. She took initiative to check on what we wanted and we felt that someone who knew about our destination was looking out for us!
Makayla Courtade responded
"So happy to hear you liked the personal touch of working with LG Retreats & Travel. Glad you had a great trip."
✓ I would recommend this agent to my family and friends.
0 of 1 people found this review helpful. Was this review helpful to you?YES|NO