Eileen Entin, Travel Agent in Trenton, NJ

Eileen Entin

Trenton, NJ Travel Agent

Eileen Entin

Trenton, NJ

Diamond Cruise & Travel, LLC, a Travel Leaders Network Affiliate Agency
4.9
(9)
100% Recommended
Although my husband and I have taken many vacations, we took our first cruise last fall. Trip was arranged by Eileen who was recommended... Read More >
About
Reviews
Certificates & Awards

Areas of expertise

Destinations:

Bermuda, England, Iceland, Rome, Trans-Atlantic

Interests:

Cruises, River Cruises

Suppliers:

Viking, Royal Caribbean, Princess Cruises®, Celebrity Cruises

About Me

CruiseDiamond.com. Boutique agency of experts.

My Clients work with me year after year, trip after trip because they understand the value of expertise. They recognize that after sailing on more than 100 cruises around the world, on nearly every cruise line at sea, I've learned a few things that make your vacation smooth, easy, and fun for everyone. With my experience, I can offer guidance that no one else can offer. I thoroughly enjoy recommending a cruise or tour and get a call from my client raving about their phenomenal experience.

One of my favorite destinations is Bermuda. That's where my husband I went on our honeymoon and we returned there by sea and by air more times than I can remember. Their beaches are beautiful, the people are welcoming and friendly and for people in the Northeast, it's easy to sail from NY/NJ. For one of our latest trips, we sailed from London to Bergen, Norway, to the Shetland Islands and Iceland, where we crossed the Arctic Circle and saw the Northern Lights - from the deck of our cruise ship. We then sailed across the Atlantic and ported in Newfoundland, Canada and them disembarked in New York. A number of clients booked the same itinerary after hearing about our experience. In fact, the success of any vacation almost always depends on the experience of the travel agent. We are known for our personal service, in-depth knowledge and follow-through. We care about getting you on the right cruise line, the right ship and to the right destination for your needs. We also manage the process, offer travel insurance and work with the cruise lines in the event of cancellation or other issue. One client was so happy on the ship that she booked two more while onboard. The cruise counselor, it turned out, booked the wrong cabins, didn’t put the deposit on the right reservation (there were 3 cabins) and didn’t cancel their second cruise to Europe when they said they would. On behalf of my client, I called the cruise line, and in 10 minutes had cancelled the Europe cruise, straightened out the deposits and verified the proper reservations for their next cruise. Some people may consider that service but it's just what we do. I want to make sure my clients enjoy traveling as much as I do.

REVIEWS

Rating: 4.9
9 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 9 reviews

very informative
Reviewed By Pat&Patti - Fenton, MI | Traveled to
Although my husband and I have taken many vacations, we took our first cruise last fall. Trip was arranged by Eileen who was recommended by dear friends. I found her to be not only helpful but prompt with responses to my many questions. Even more important considering we live in Michigan. Have since booked another cruise through her.
I would recommend this agent to my family and friends.
31 of 50 people found this review helpful. Was this review helpful to you?YES|NO
An cruise expert can guide you to ideal cruise vacation
Reviewed By Larry R. - East Windsor, NJ | Traveled to
My wife and I had always wanted to go on a cruise and we weren't really sure which destination, itinerary or cruise line would be best for our trip. With limited vacation time (and money) we were in no position to make a mistake. We'd checked all the cruise line Web sites and they all said basically the same thing. We wanted someone with insiders knowledge to help us out point in the right direction. After talking to some friends, somebody recommended talking to Eileen and Joel at Diamond Cruise and Travel. They own the company and have been on 100 or 150 cruises all over the world. We talked to them personally, they asked a lot of questions to understand the type of vacation we envisioned and then they recommended we sail Royal Caribbean on Freedom of the Seas. They helped us find the right itinerary, the right shore excursions (Mayan ruins hike and the beach in the same day!) and they were soooo patient with all of our rookie questions. They knew every little detail like where to park at the pier, how to handle tipping, what has an extra cost on the ship, what happens when we leave the ship at port and when to get back on the ship, how to avoid getting hustled on the islands. These are experts who've been there and are happy to help. We had a wonderful vacation, we plan to work with Diamond for our next vacation and I can truly say that you just can't get this service and knowledge by booking online, even directly with the cruise lines. They even helped us get free shipboard credit and the bottle of wine was an extra nice touch.
I would recommend this agent to my family and friends.
28 of 48 people found this review helpful. Was this review helpful to you?YES|NO
Always willing to help
Reviewed By Linda T. - Rockland County, NY | Traveled to
I've been working with Diamond Cruise & Travel for close to 15 years. They are extremely helpful and easy to reach. Working with them has saved me lots of time and research.
I would recommend this agent to my family and friends.
21 of 40 people found this review helpful. Was this review helpful to you?YES|NO
She's made two cruises, and counting, excellent experiences
Reviewed By Carolann M. - Colorado Springs, CO | Traveled to
We've had two excellent cruises, to the Caribbean and Mediterranean/ trans Atlantic and another coming up to South America. Our staterooms were well placed on both previous. Eileen also helped us with excellent transportation in Rome from the airport and to the port. We spent Thanksgiving in Rome and she helped us find a fantastic cooking class to celebrate the day. We wouldn't consider booking a cruise without first talking to Eileen.
I would recommend this agent to my family and friends.
20 of 38 people found this review helpful. Was this review helpful to you?YES|NO
Always reliable on very up to date.
Reviewed By Ina - New Jersey | Traveled to
Eileen is always a first choice when I need a travel consultant. I have recommended her to many and they have been very pleased.
I would recommend this agent to my family and friends.
18 of 35 people found this review helpful. Was this review helpful to you?YES|NO

Certifications & Awards

Accredited Cruise Counselor - CLIA
IATAN Certified Accredited
Certified Disney Specialist
Princess Academy Commodore Certification
Royal Caribbean University Graduate