Universal Hollywood Travel Expert

You were so patient and always available to us when we needed you. I am so glad that we went through your agency, as the information and tips you provided were invaluable. We really benefited from all of your tips, recommendations, and expertise. And thank you for making those meal reservations for us. Should anyone ask me for a referral to a travel agent, I will most certainly give them your name.

Carla booked us a package for Universal Orlando. Park tickets plus hotel. Her help was excellent! She answered all of our questions promptly and knowledgeably. Everything she booked, was exactly what we wanted. Our trip went off without a hitch…Everything was perfect! Universal was so much fun! We all had a great time! I highly recommend Carla Martinez to arrange travel!

Working with Carla to plan my Disney trip for my family was the best experience. She was so helpful and communicative from start to finish. There is no way I could have planned this trip without her expertise. I highly recommend Carla to anyone looking to book a Disney trip!

I use Carla every time I go to Disney which is at least once a year... it is always changing and she helps with all of that and dining. Just dining is worth her free services!

I called the agency line and Carla helped us with our summer trip to Disney World. She did everything for us and helped us figure out the app and dining. I would use her again

Carla was referred to us by a family friend and she was amazing. We had never been before and it was a little scary but she made it less! We had a great time with our extended family and would use her again and again

Carla helped us plan a trip to Disney when she was referred to us by our family friend. We had never been before and she made it very easy and we had a great time

this will be the 2nd trip we have gotten help from Carla and I really appreciate it. We book 2 rooms but not at the most expensive resort. She is so nice and helps us with dining and all the changes.

I just got some tickets from Carla for a few days but she was helpful and sent planning emails. I will book with her again next time

I booked with Carla in May for a Universal trip in September and added on the Halloween Horror Night tickets last minute. She helped us from start to finish since it was our first trip there. I highly recommend Carla

We took a Disney cruise and it was lovely

Carla was great to work with and made it less stressful

Me and an my wife decided to take our first Disney trip since Covid and we were recommended Carla through a family friend. We were a bit skeptical on all the changes the Walt Disney company has made since twenty nineteen, (we frequently went before covid ) and we took one trip during the epidemic but quite frankly the trip was horrible and we divided to take a break before we went back, and then the entire system changed so we were even more apprehensive about spending money to take another trip but Carla reassured us and made sure to make this the best trip we’ve had and we frequently travel. She made sure to explain to is each step of the process and made it extreamly easy for us to understand what’s was happening. She was very patient through all our question and went above and beyond to endure our trip was unforgettable. She provided us a cost effective trip with maximum fun involved, she made our trip truly unforgettable and she has earned life long customers for life! We highly recommend booking with her!

thank you Carla for your help for me and my son to Disney and Sea world. It was a great time

Carla helped plan a personalized honeymoon experience for me and my wife. She booked as at animal kingdom lodge, Savanah view. We upgraded to the meal plan, on her recommendation and it was the best advice we could’ve gotten. She definitely knows all the insider tips and tricks. I couldn’t have had a better agent to plan that once in a lifetime experience.

Carla was extremely helpful and knowledgeable about the in's and out's of the Disney Cruise line. She answered all of our questions promptly and offered great suggestions as to how to enhance the cruising experience.

Carla helped plan an incredible vacation with my wife, sisters, nieces, nephews and my parents. She helped coach us in “beating” the dining plan and getting the biggest bang for our buck. Her extensive knowledge on the multi lane lightning pass also took a huge weight off our shoulders as we didn’t have to struggle with that learning curve. She made sure to recommend all the character dining experiences that my nieces and nephews loved and truly made this an incredible experience and trip. I will 100% be using her services in the future.

Thank you Carla for help on making the most out of our Disney vacation! What really put this trip above and beyond was the use of the dining plan. Thanks to knowledge provided by Carla, my party and I were all able to utilize the dining plan and many of the other parts as a whole.

I have been calling Carla since 2021 to book our trips because I have to have VIP tours! I cannot do Disney without them!! She always gets us the best rooms and books the tours and dining! Love Carla!!

We booked 4 concierge rooms on the Disney Dream and Carla not only got us the rooms we wanted right next to each other, but we got on board credit also! I will continue to use Carla for all of our travel!

Carla was amazing in planning our trip with our children and grandchildren. She took care of every detail even down to the transportation from the airport and to Universal from Disney. I would highly recommend her

I would recommend Carla to help plan your family Disney vacation!! I recently traveled with a family of 10 with an infant and a 6 year old with Autism and I had my concerns with how accommodating and accessible Disney really was, but Carla made sure I had access to all benefits and amenities Disney had to offer for a family like us! She helped make our trip magical and our experience special! Thank you Carla!!!

Thank you for all your help and answering my dumb questions. We are 2 weeks out and we have a very excited soon to be 10 year old. This is going to be best gross hot 10th birthday trip eve

For me, planning a disney trip is a Herculean task, but Carla makes it as undaunting as possible. She breaks everything down into bite-size to-do’s with clear timelines to ensure no one is overwhelmed with decision making and nothing gets missed. She is also very accessible, quick to respond, and has a wealth of knowledge. I love that she sent tips and suggestions. No two trips are same, but with Carla’s help, the planning experience has been stress-free.

Carla has been our travel agent for a few years now and we are thrilled with the stellar service she gives us. I know I can hand her the details of what we would like and she takes care of everything so I can relax and enjoy our vacation. We definitely plan to continue to have Carla as our travel agent and recommend her excellent service to others.

Carla was excellent as always in providing guidance as my family put together a dual Disney world and Disney cruise adventure. She helps so much by getting us the reservations that we desire. I would highly recommend d Carla.

Carla made a family trip to Disney a wonderful experience! Had everything planned for a no hassle trip. Just walked in and started having fun with family. The convenience of having itinerary that she helped pre-plan let all devote time to family and fun. Knowledgeable and Great!

Carla was absolutely FANTASTIC at helping this California momma plan a first time WDW trip with my adult daughters! I literally did nothing but tell her what I wanted and Carla made it happen…including recommending what rides to not miss! I sure would have skipped the ones she said were a “must-ride”! In addition to Disney, and our dining reservations there, she helped us plan our 2-Day Universal trip as well. Carla was also wonderful when I would panic about something and text/email her in California time. LOL! She always made me feel completely at ease and I am stoked to be FINALLY leaving for our trip tomorrow! If you need an agent, Carla Martinez is hands down, THE BEST! Thank you, THANK YOU, CARLA! ??

Carla is always super helpful and adds to the Disney Magic! She goes to infinity and beyond to make every trip a magical experience! Our family is very thankful for Carla!

I remember my very first conversation with Carla. She was extremely nice and knowledgeable. I had explained I wanted to plan a surprise Cruise on the Disney Dream to celebrate my husband's 50th birthday. She went out of her way to let me know when she was emailing me anything cruise related so I could quickly print it then delete it so my husband wouldn't see it. We don't share the same email but I didn't want to take any chances. She responded right away when I reached out to her. She really is great at what she does and I highly recommend her! I'm so excited that after over a year of waiting our cruise is THIS WEEK!! Thanks again Carla! I really appreciate you and all that you've done!

Carla was my travel agent this past year for my trip the end of this month! She has been extremely helpful this whole entire time too. There were times I didn’t think I was going to make payment and have to cancel, but she helped me through it and did everything in her power to make sure I didn’t have to do that! She has been the best!

Carla was our agent for our trip this winter. She was able to book us a preferred room at the best price. She was also able to secure some very difficult to obtain dining reservations at exactly the times we wanted. A few weeks before our trip I decided to add another park day to my ticket. She did the leg work and as a result we were able to watch Fantasmic! twice. We will be using Carla's services for our next trip. She was great!

Carla did a fabulous job booking our Alaskan cruise. She was able to book a pretrip for us at the Vancouver Fairmont Waterfront, plus all the airport transfers through Disney. i am a full time power wheelchair user and the hotel room and ship both required roll in showers. The transfers required wheelchair lifts and or ramps. Disney provided wheelchair accessible shore excursions in Skagway, Juneau and Ketichikan. We booked KJ LImo in Vancourver for an accessible 5 hour tour of the city - highly recommend them. Fairmont Waterfront has a fully accessible food court connected through an underground walkway- it was very good at a very reasonable price. Thank you Carla for putting a "bucket list" cruise for me. —Adam A

Carla is amazing! She always goes above and beyond to accommodate our needs. Even the ones that seem minor. I recommend Carla to anyone and everyone we know. Don’t hesitate to use Carla for your next trip. You can just sit back relax and let Carla work her magic!!!

This is my second 5-star review for Carla. She helped us (again) with an incredible Spring Break family vacation to Disney World. Not only is she awesome at always at making everything easy from resort and tickets to waving her magic want to nail all the specialty dining reservations we were hoping for, and navigating our complex combined "part DVC, part cash" reservations... ...But this trip we had multiple changes including a scheduling and then last-minute cancellation of a 1-day VIP tour at Universal because my wife fractured her shoulder and it wouldn't be worth it to go there with all the big rides. Carla handled it all with grace and incredible customer service. She's the best!

Carla helped us plan our first trip to Disney! We had an amazing time and loved how easy the process was! Would definitely recommend planning with Carla and I’d personally travel with her help again!

We booked our first Disney trip in nine years and were very overwhelmed until we contacted Carla Martinez at the Vacationeer Travel Agency. She answered all of my questions, and I had many. ?? She was always available morning, noon, night, and weekends- even while on vacation. We had a very enjoyable experience and she made it very easy and stress-free. It was a magical Christmas for my family.

We had such a great time with all of Carlas help and advise that we keep going back!

Carla is the best. I was dealing with setting up Disney myself. I was surprised to come across Carla’s name and phone number. Free service and very understanding of my needs. She helps with rooms and tickets. Even transportation to and from the airport is a piece of cake for her. When it’s time to make dinner reservations she’s there to help. This is the third time I’ve worked with Carla. It takes the stress out of my trips. I’m a faithful follower of Carla, she’s the best!

We went to Disney for the first time ever in August. I took my parents and my sibling and I wouldn't have been able to do it without the vacationeer-Carla Martinez. I had a stay in the park at all star music, photo memory, and park hopper. I was sent emails with updates of my trip and was able to be rescheduled due to family health matters. I loved how easy the process was and would definitely plan my next Disney visit with her again. Thank you for making my trip extra magica

Our experience with Carla is booking Disney Cruises. So far she has booked over 20 cruises for us. At this point we are seasoned Disney cruisers. Carla originally provided exceptional service in selecting rooms and getting our specific requirements in the reservation system. We now have specific cabin types and room numbers that we prefer. Now I just send her a request to book a given cruise with a preferred room number - she is fantastic and I don’t have to wait on the phone for hours with Disney. I book our excursions and onboard activities, that is my choice. She is friendly and extremely responsive whenever I have a question. Plus we get an onboard credit!

There aren’t enough words to express how amazing Carla Martinez is as a travel agent! Whether it’s cruises, rooms, tickets, dining….theres nothing she won’t go above & beyond to do for us!!! Thank you Carla!! ????????