Disney, Universal & Cruise Vacation Experts

Disney Cruise Line Vacation Experts

Susanne Hays | Founder, Owner & President, Fairytale Journeys Travel

Susanne Hays is the Founder, Owner, and President of Fairytale Journeys Travel, an award-winning travel agency specializing in Disney vacations, Universal Orlando Resort vacations, Disney Cruise Line, Royal Caribbean cruises, Sandals & Beaches Resorts, all-inclusive vacations, honeymoons, destination weddings, and family travel.

Since founding Fairytale Journeys Travel in 2009, Susanne has grown the agency into one of the nation’s leading Disney and family vacation travel agencies. Today, Fairytale Journeys Travel serves travelers across the United States with a team of more than 300 professional travel advisors who provide personalized vacation planning and exceptional customer service.

Many travelers looking for an experienced Disney travel agency, Disney vacation planner, Universal Orlando travel agency, Universal travel agent, Royal Caribbean travel agent, Sandals travel specialist, or all-inclusive vacation travel agency choose Fairytale Journeys Travel because of the agency’s industry expertise, personalized planning, and long-standing reputation for excellence.

With more than 16 years in the travel industry, Susanne now focuses on leading the agency’s vision, advisor development, supplier partnerships, and strategic growth. While she no longer personally books vacations, she works alongside an experienced leadership team to ensure every client receives outstanding service and every travel advisor has the training, technology, and support needed to succeed.

The leadership team includes Steve Hays, Co-Owner and Chief Financial Officer; Wilson Hays, Operations Manager and Treasurer; and Danielle Mitchell, Administrative Assistant.

Since 2019, Susanne has proudly served as a member of the Disney Destinations EarMarked Travel Advisory Council (EMTAC)—an invitation-only advisory board composed of owners from Disney’s highest-performing Platinum and Diamond EarMarked travel agencies. In this role, she collaborates directly with Disney Destinations to provide feedback and help shape the future of Disney vacation planning.

Under Susanne’s leadership, Fairytale Journeys Travel has earned recognition as a:

• Platinum-Level EarMarked by Disney Authorized Travel Agency

• Platinum Universal U-Preferred Agency

• Premier Sandals & Beaches Resorts Agency

• ALG Vacations Elite Sapphire Agency

• Travel Leaders Network President’s Circle Member

• IATA & CLIA Accredited Agency• ASTA Member Agency

Fairytale Journeys Travel specializes in planning:

• Walt Disney World Resort vacations

• Disneyland Resort vacations

• Disney Cruise Line vacations

• Universal Orlando Resort vacations, including Universal Epic Universe

• Adventures by Disney

• Aulani, A Disney Resort & Spa

• Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Virgin Voyages, Carnival Cruise Line, Princess Cruises, Viking Cruises, and other leading cruise lines

• Sandals & Beaches Resorts vacations

• Caribbean and Mexico all-inclusive vacations

• Honeymoons and destination weddings• Family, multigenerational, and group travel

Every client is paired with a knowledgeable travel advisor who provides personalized recommendations, vacation planning, itinerary assistance, insider tips, and dedicated support before, during, and after every vacation.

Whether you’re planning your first Walt Disney World vacation, a Universal Orlando adventure, a Disney Cruise Line sailing, a Royal Caribbean cruise, a Sandals honeymoon, or an all-inclusive Caribbean getaway, Fairytale Journeys Travel is committed to providing expert guidance, personalized service, and stress-free vacation planning from beginning to end.