Windstar Cruises Specialist

Nanci is great to work with. She watches for upgrades and specials that we can take advantage of. She is always quick to respond. A great travel agent!

Nanci Ott is the best travel agent I've ever worked with. And I've traveled quite a bit.

Everything about the process, and the resulting trip, exceeded my expectations. I felt like I got an exceptional experience for a reasonable price.

Wonderful experience!

The travel agent, Nanci Ott, is fabulous

It's the best cruise I've ever been on. Hope to go ago.

Nanci O is the best, on top of every question.

Great service,very attentive and personal

Excellent personal communications and follow up.

great service

Great follow thru from beginning to end.

Nancy Ott was extremely helpful and a pleasure to deal with.

Very good service

Fast, friendly service. Very responsive to all inquiries. Looks for the best price.

Nanci Ott was helpful and courteous...she answered all our questions and anticipated some.

Great service and very knowledgable!

because of my ta nanci ott

Nancy was very helpful, answering my questions in a timely manner.

Easy to deal with. Prompt replies. Great service Service from start to finish

I felt like we got good guidance.

Our travel agent took care of everything.

Nanci Ott, our travel agent treats you like a close friend. She listens to what you want, then directs you in the right direction. My only complaint is that I wish we would have listened to her when she said this was nowhere near the kind of cruise we had last time. I honestly think if we would have contacted her while we were on this cruise and told her that we wanted to go home, that she would have figured out a way to get us back. I'm already thinking about the next vacation we'll book with her.

We have always recieved excellent service.

Very good. However, when we had issues with our flights, I was not able to make any changes, I was told I had to go through my travel agent. I would have liked better and more flexibility regarding upgrades and priority baording.

NANCI was very helpful and kept us appraised of any issues.

Nanci was wonderful, she is still helping us with our plans

Nanci Ott is so helpful and a delight to work with!

Nancy Ott did a fabulous job planning our river cruise and was able to give us personal tips on where to stay and things to do while specific cities. She is quick to reply to all questions and give us the best possible prices.

Nanci Ott has been so helpful - with anything we have asked. Friendly, providing the best prices for us, and knowledgeable about our traveling companions' choices.

Nancy is very helpful. Feel she will be there to help if needed.

Our vacation planner, Nanci, was very helpful. She answered our question, gave us our travel options, and once we made our decisions, she put the contract together and had it back to us the next day. She was definitely knowledgeable, friendly, and efficient.

I was impressed with Nanci’s attention to detail from beginning to end.

Our agent Nanci Ott responded quickly to every question we had. All the arrangements were done perfectly and we didn’t have a single snag.

I've been dealing with Nanci Ott to plan wonderful vacations for several years. She has always been great in helping us plan memorable adventures

Nanci took care of everything for us down to details, very professional and extremely helpful, she is the best ever!!!

Nanci Ott did a fabulous job planning our river cruise and was able to give us personal tips on where to stay and things to do while in specific cities. She is quick to reply to all questions and give us the best possible prices.

Our agent Nanci was extremely nice and professional, she made the whole process super easy and was easy to get ahold of when needed.

Very responsive and knowledgeable. Made my travel easy.

In the past we have been extremely satisfied with working with Avoya and sister company, Adiamo in Europe.

very helpful and answer all my questions every time i called or email

Even though our agent changed part way through, we still received great service from everyone. Nanci Ott was very helpful and kept us updated through the roller coaster that was Covid.

Very professional and prompt service. With the travel environment is changing daily, Nanci was great keeping us informed and helping us plan our trip.

Nancy is very helpful. Feel she will be there to help if needed.

Helpful and responsive but since agent was on west coast, sometimes couldn't connect.

I was impressed with Nanci's attention to detail from beginning to end.

Nanci was great at keeping us updated with all the details and ever changing requirements for Covid

Our agent Nanci Ott responded quickly to every question we had. All the arrangements were done perfectly and we didn't have a single snag.

The planning was excellent and met our needs.

Nanci Ott was very helpful and responded to my inquiries promptly.

great customer service

Nanci was so helpful and answered my many questions. We will definitely use her for our next cruise. Hopefully next year!

great service and planning

Nanci was a delight to work with; the trip she worked out for us went flawlessly. We are thrilled.

Our travel agent, Nanci Ott, was spectacular and on the mark, every step of the way.

Nanci Ott was extremely helpful and courteous

Have taken 4 trips now with you and all have gone without a hitch.

Nanci Ott was so helpful and a pleasure to work with.

Great trip set up beautifully by Nanci Ott. I don't how it could have been any better.

Everything went smooth,well planned and a great experience

I have only had excellent service with Nanci through Avoya Travel. If something went wrong I was able to call Nanci from the ship and she took care of it.

Very easy to deal with.Prompt answers

Personal attention to every detail from start to finish was refreshing.

I like the responsiveness of Nanci Ott.

Our travel agent was personable, knowledgeable, andandmade an effort to answer all our questions.

Great Service. Consistent follow-up on questions.

Our travel agent was very helpful through the whole process

Nanci was very helpful in planing and when our luggage got lost, Nanci was very helpful to locate and alert me if it's location. The airline never contacted me with any updates to reduce my stress.

Nanci Ott has arranged 2 trips for us and in booth cases, she has setup trips that were fun and that we'll remember for the rest of our lives.

efficient

Third river cruise and all have been excellent.

very helpful agent, but she forgot one hotel booking that caused some extra trouble and expense.

Excellent response to all questions.

Nanci was very knowledgeable and helpful

I would have liked to have been given other flight time arrival information or recommendations. Arriving in Tahiti at 9:30 PM and then going directly to the ship was hard and not enjoyable. Would have like to have heard other options so that we could enjoy our first afternoon and night on the ship.

Nanci Ott took care of everything we needed in preparation for our trip. Smooth as silk.

Efficient and helpful.

Nanci was great to work with, very professional and helpful in making our trip special.

Always have been very helpful.

Not sure how we got linked with Avoya for our CIE Ireland tour but it was a great experience working with Nanci Ott.

We think Nanci has done a good job for us.

Nanci, our travel agent was extremely knowledgeable and helpful when planning our trip.

Great service. NO ERRORS. Honest advice.

Nanci Ott is great! She helped Make this easy and doable. And the prices were so good for us it made it possible

Good followup and attention to clients

Good service, advice and attention to detail.

Nanci has always been helpful with our requests.

Very prompt at responding to all questions. Helpful trips for travel and easily accesable.

Enjoyed the coordination with WindStar.

good in all aspects!

Excellent service. Nanci has been amazing keeping us informed every step of the way. A pleasure to do business with.

Total attention to detail. Nanci Ott was friendly, persistant, and set up the best trip we have ever taken for our annual family reunion of 22 people

Very good service and quick responses to questions.

Nanci Ott was very helpful in setting up the trip and following up with helpful suggestions about things to do before or take on the trip.

The trip was very well organized. Our tour guide was outstanding.

Nanci Ott was very personable and helpful at every turn.

Always helpful and good deals

all effort ahead of time made trip very uneventful. very professionally done with minimum effort from travelers end

Because we were very satisfied!

very professinal

Professional, enjoyed working with my travel agent, Avoya made sure I was always up to date with any changes and always ready to answer any questions I or my travel companion had

Prompt and knowledgeable response

Pleasant, friendly, very helpful. I would highly recommend Nancy from Avoya Travel for a fantastic tour!!

Our agent, Nanci was great. She answered all our questions and worked hard to book the perfect trip.

Agent very helpful.

I found Nanci Ott (my agent associated with Avoya) to be great to work with- she was responsive to requests - made suggestions based on our conversations, and even went the extra mile to have my parents anniversary celebrated by the ship! Nanci's diligence and manner made everything easier!

The agent Nanci Ott is very accommodating and finds the best deals for me and my family. Always a pleasure to work with her.

Nanci Ott did a great job for me. She set up great airline reservations, answered every question I asked, sent me valuable information I didn't even ask for. Nanci never dropped the ball. I would definitely recommend Nanci and Avoya Travel.

Nanci Ott was very helpful and answered all my questions. She kept checking with me to make sure I had all the information I needed.

The tour itself was right on with my goals and expectations. We got to see everything as it relates to the culture and countries. The driver John Green was the best guide and driver ever. The other passengers in the tour were friendly and personable It was an amazing experience

Travel agent was quick to respond to emails and was very clear in explaining the travel package.

Nancy Ott was terrific. She delivered everything she promised and was a pleasure with whom to work.

Nanci Ott was fantastic, she also had great recommendations

Nancy Ott was very helpful and made us feel very confident about traveling abroad. We had great communication from her.

Nice customer service. Nanci out was very helpful.

Nanci stayed in touch thorough out the process.

I appreciate the service of your agent, Nancy Ott. Over a period of a couple of years, Nancy has provided information and helped us find trips suited to our budget and interests.

thorough and supportive

because nanci ott is the best

We were happy with our travel agent and the service she provided. The only issue we have was the 7 hour layovers at the airports. This made a very long travel day.

It was everything that was promised on the description.

prompt and reliable service

I had a very good experience with my Travel Agent.

Excellent attention to detail, follow up & going the extra mile to meet our needs

All was so well organized, the accommodations were extraordinary as was the food. Only some venues were not too interesting, at least to me. The bus driver/guide Gary was an intelligent man a well of information a true professional.

Nanci Ott was extremely helpful and assisted us greatly when we had to postpone our original cruise dates because of health problems. She is excellent.

Nanci Ott took care of every little detail. It was a pleasure dealing with her and your company.

Great service and excellent follow up through out the process

This is the 2nd time I have used Avoya and was very pleased with agent and recommendations from start to finish. Would definitely use again.

Great attention to detail. Felt pampered and care free to not have to worry where anything was or how to get there. Absolutely amazing staff both on tour and at each venue as well as the tour guides! It was wonderful having a variety of different people tell us about each place and exhibited tremendous knowledge of everything! Fantastic food too! I just can't say how much we enjoyed everything!

Nanci delivered everything she promised. She didn't try to oversell anything, and she worked hard to make sure we got the room we wanted. Very pleased

very friendly, knowledgeable and reliable service

Nanci Ott is great.

Nanci Ott was very pleasant and helpful. Everything went smoothly.

Nanci was helpful during the entire process.

Good service.

Even if I am Canadian the prices are excellent, the service is good and we where upgraded to a balcony.

Good deal. Nanci was easy to work with.

AMAZING SERVICE! Excellent Rep!!!!!

the tour was good and the tour guide/driver was excellent. We are just not tour people, we would rather go it alone if possible, which it wasn't this time.

Nancy Ott is great...

Nanci, was a gem. The cruise she put together for my family was excellent. From start to finish she kept me abreast of what she was doing and gave me great perks. eg. tour excurison, free grats, free restaurants.

Nanci, did an excellent job organizing my family cruise to the Caribean. Would high recommend her from Avoya Traval.

Nanci Ott is wonderful. She helps me finalize my plans and makes me feel confident that I am getting the best price and the best bonuses.

I have no complaints and was treated great!

Nancy was attentive, informative, pleasant and did everything she could to make our experience memorable at an affordable price

Very professional and quick response

Nancy was wonderful. She really made me feel like she cared.

Our agent Nancy was extremely nice and professional, she made the whole process super easy and was easy to get ahold of when needed.

Nanci is fabulous! She has become a friend over the years that I have used her as a travel agent.

The promptness of reaching out to me was impressive.
I didn’t have to wait multiple days to hear from someone and I was able to book my trip quickly and painlessly.
Nanci Ott was extremely kind, thorough, and patient as we communicated.
I appreciate how easy she made the process. I was also very comfortable and not rushed when making a decision. Thank you, Nanci

Nanci Ott, our agent is absolutely fantastic. We would not book with anyone else, EVER!

Nanci Ott helped us every step. even when we had to cancel our trip because of covid and reschedule.

Nancy Ott, our agent is absolutely fantastic. We would not book with anyone else, EVER!

always good response to phone calls. Help with any questions.

Nancy was so helpful and kept us informed about everything!

Nanci is great to work with.

Prompt service whenever I called, knowledgeable staff

Best rates, best rooms! Great service.

Nancy Ott is amazing! Her customer service is excellent and she always has great options and ideas. I have already referred two couples who have booked with her and recommended her to two others!

I really enjoyed working with Nanci. She is very helpful and always available when I had questions.

Nancy Ott was always quick to respond to our questions and provide recommendations.

Nanci Ott is easy to talk with and very knowlegeable

Each travel arrangement from the flights to the transportation from and to the airport and particularly the river cruise exceeded our expectations. A great trip!

Nancy Ott has been very pro active, keeping us up to date on what is happening and what we need to do. as Trump would tweet very happy...

Easy, it was everything we wanted, great customer service

Nanci Ott was wonderful. Friendly and helpful and answered all questions no matter how trivial. Returned calls promptly

Nanci Ott walked me through the whole vacation process and kept me updated up until my trip. Kudos to her.

Nanci was fabulous! She had so much information and was able to answer all of our questions!

outstanding - the transfer arrangements went without a hitch

Travel agent was knowledgeable of tours due to first hand experience, informed me timely of any changes, provided helpful information to make trip easy and enjoyable, provided hours available and substitute contact in case of questions/concerns even if on tour.

Nanci Oti was a great represent b

Our agent was very courteous and genuinely cared about making sure our trip plans were in order. The only reason we did not give a 10, is my wife felt our agent was a little condescending before we left when we asked some pretty general questions. Overall, Avoya did a great job.

Tour was as described. Airline reservations also.

Nanci Ott is wonderful to work with. Our excursion that we booked with Avoya was one of the best ever.

easy planning with deposits and car rental, side trips etc. lined up for us.

very friendly.....and awesome...had a phone number if something would happen I could call. But everything was fine. Thank you, and I will use Aviya in the future.