Washington DC

I found Joleen's information while searching for a Tauck certified travel agent. My husband and I had booked a river cruise on the Rhine with another couple. Not realizing there was a difference, we booked directly through Tauck, including 2 days prior to the cruise and one day after. I was disappointed that Tauck could not assist with reservations for excursions we wanted to consider prior to or after the cruise. I wanted some help and direction and went online. I chose Joleen as she had European experience. She not only was able to book what we wanted, she offered so many recommendations and information that we feel so much more engaged in our trip. She is prompt, professional, makes it your trip and offers experienced information on traveling. We will be traveling in the spring

She took over my travel to and from the cruise ship and added a day for me. From her time arranging travel for Pentagon personnel, she has contacts all over the world. She finds the best deals and most convenient itineraries.

Joleen was very helpful!

Had a great cruise experience. Having never been on a cruise Joleen made sure that we were prepared so we were able to maximize our enjoyment. She was also available to contact during the trip if we had questions. A number of times she was able to provide answers and direction when we had questions. Her knowledge allowed us to select the right cruise company to give us the best value for our money. Definitely will use her again and highly recommend Joleen when planning your next vacation experience.

From the first phone call Ms Worsley was helpful with advice on places to stay and best transportation to use. She assisted in booking reservations for difficult and popular places we wished to visit. When we had a bit of trouble meeting up with a guide, she successfully got us a refund. Her services were invaluable and her prompt responses were very professional.

I can't recommend Joleen Dewald enough for planning our recent trip to Spain! From start to finish, the experience was seamless and stress-free. Joleen was incredibly responsive and knowledgeable, handling everything from our hotels, trains, bus tours and all booking to local attractions like Prado, Cathedrals, museums, Flamenco dances, Palaces, Alczar and even travel insurance. She went above and beyond to create a personalized itinerary that brought our trip to life, making sure every detail was perfect. If you're looking for a travel agent who is professional, caring, and delivers exceptional service, look no further! We'll definitely be using Joleen Dewald for all our future travels.

Joleen set us up for success! We were a big group and Joleen made sure everyone was taken care of and ready to go. She took care of every detail. Thank you Joleen.

Greatest trip ever, Joleen was by far the best Travel Agent we have ever used. She took care of everything and made the trip so much more enjoyable. Our trip was a Viking River cruise from Switzerland to Amsterdam

Joleen made my first solo trip overseas a dream come true! Before I even booked my trip, she answered all of my questions with care and attention to detail. Joleen knew everything about the areas I was visiting and important things to be aware of as a solo traveler- from community culture / tipping expectations to government visa policies and travel credit card recommendations. She's always quick to respond and thorough in her answers (even with a 6 hour time difference while I was traveling)! Joleen helped me plan every last detail of my trip and paid attention to the things that were important to me when she made her recommendations (like safety and proximity to certain areas). Joleen took all the stress away from choosing a hotel and airline; she knew exactly what to look for and which brands were trustworthy which gave me such peace of mind! Joleen is also very organized. The app she recommended for organizing my itinerary and important papers was so helpful - she even uploaded my trip information for me, all I had to do was download the app! Having a knowledgeable and reliable travel agent made all the difference in my trip as I was traveling alone overseas for the first time. I couldn't have done it without her assistance! Thank you, Joleen!

Joleen made sure everything was in place so that while we were in Norway, we didn’t have anything to worry about except having fun! She even set up a little side trip so I could see some family connections. I would recommend her to anyone going on a trip to Europe!

Joleen is a top notch, enthusiastic, 10/10 travel agent, with all plans handled with me by phone, email or text. My fiance and I discussed travel destinations with Joleen and we decided on a 12 night Celebrity Greek Island cruise with time before and after in Athens and Venice. Joleen booked the hotel, cruise, travel insurance and several excursions. She set us up with a very convenient travel app with every detail of our trip by day. This was so helpful and I referenced it many times before and during our trip. She was flexible as we used points for Venice lodging and chose to book our own flights. As newer big trip travelers, we had many questions along the way and Joleen’s responses were timely and thorough. Very friendly too and I never felt I was asking too much and I really value her opinion. She knows a lot about travel destinations having traveled worldwide herself. We made a few changes along the way and she executed all as requested keeping the app updated with final info. We could not have done this without her and look forward to future “Journeys by Joleen.”

Joleen Dewald was such an integral part of the success of our amazing trip. She was available and patient while walking us through every step of the planning process. She listened to what we wanted and didn't want and delivered perfectly. We literally could not have done it without her. Thanks Joleen! Until next time...

I thought Joleen was great to work with. She made herself available to accommodate one of our group travelers who worked later in the evening. Joleen kept us updated on travel requirements, so we didn't miss any deadlines.

Because this was a bus tour which I had not done for many years, there were quite a few questions and specific aspects of the trip which were always answered quickly. I appreciated how well she handled all the details and kept me informed throughout the trip.

We were a group of 5 women traveling for 8 days. Joleen’s knowledge and experience helped to make this trip a success. She handled all of the details and was always quick to answer our questions; which we had a lot of! I would definitely recommend Joleen to others and will also be using her for my next adventure. Thank you Joleen!

Joleen was so helpful in planning my trip. She made all of the arrangements and kept me updated of the changes that occurred before the trip. When I had questions, she found the answers. I will use her again on future trips.

Joleen was so helpful in booking our cruise. We had friends on the cruise and decided later that we were going to join them. She worked with us to make sure we had everything we needed, especially with our transportation. Everything was great and Joleen was great to work with.

Joleen helped us plan a 2 week trip to Norway and Finland in late January. She gave us great information, suggestions and guidance with our itinerary. She built it around reservations we had already made at a resort in northern Norway. Part of our group lives in Arizona, so it was no easy task to coordinate everything. We had a wonderful time and couldn’t have done it without her!

This was my first time using a travel agent so I had lots of questions about what to expect. Joleen was always prompt, patient, and helpful! She truly listened to our wishes for our vacation, what was important to us, what would be nice but not essential, and gave us great reminders and insights. There were so many decisions about travel to Hawaii and she guided through every step and every stop. First class customer care!

Joleen is very helpful, being a seasoned traveler herself she has endless advice to make your travel experience enjoyable.

We had an idea for a Fall 2024 trip and contacted Joleen and asked for some advice. She recommended excellent trip/accommodation choices and was very attentive to any questions thrown her way. The booking experience was also superb; a true professional! If you plan to travel, work with Joleen and you will not be disappointed.

As first time cruisers, we were very impressed with how easy Joleen made planning our trip. She took care of every last detail! The trip to Alaska surpassed all expectations. She was available and responsive to our questions before, during, and after our trip. We cannot wait to have Joleen help us plan our next big adventure!

Joleen has assisted booking cruises for my husband and I along with airline reservations. We are now in the process of planning a trip to the coast of Norway and also Australia and New Zealand. She also helped us with our Global Entry application. She is very knowledgeable and we are very pleased with her expertise.

Joleen was very helpful throughout the entire process of planning our trip. She was able to give a ton of helpful tips to ease the process and offer advice and answer questions as they arose. She was quick to reply to all inquiries and made the experience a positive one.

Joleen was amazing to work with! She planned a two week Harry Potter themed trip to Scotland and England to celebrate my daughter’s high school graduation. She took the time to truly figure out our needs and made an overwhelming task look very easy. I had never used a travel agent before because I thought it would be more expensive but to the contrary she was able to get me better deals than if I booked everything myself. I look forward to the next trip she plans for us.