The only way to book a cruise!
Reviewed By VikingsAhoy - San Jose, CA | Traveled to Normandy | France | Europe
We are about to embark on our 4th Viking cruise, the last 2 booked with Lisa Billone. We are so impressed with her knowledge of the ins and outs of travel, her attention to detail, her guidance, her patience, her genuine care in providing you the best service possible and getting you the best rate ... she will be our go-to for any future travel plans! She has booked our cruises including airfare.
For both the Normandy trip and the Spain travel, we had deviations including flights in and out of different locations and as much as 2 weeks ahead of the cruise. Lisa arranged it all seamlessly. We were even surprised on the Normandy cruise with extra onboard credits for some promotion that became available after we booked.
If there is something she doesn't know, she will find out and follow up. She is extremely responsive, and always so friendly. She was recommended by a friend, and now is used by our friend group including the 5 couples traveling together to Spain and Portugal. Booking with Lisa feels like you have a good friend in the travel business!
✓ I would recommend this agent to my family and friends.
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Only Travel Agent professional we recommend!
Reviewed By Okconklin - Edmond, OK | Traveled to Antarctica
Lisa has been our exclusive travel advisor for several years. We book all of our Viking trips and excursions through her and we value her service, experience and advise. We 100% recommend Lisa if you are looking for a professional who truly cares about your travel experience.
We have recommended Lisa to several friends and travel mates.O
✓ I would recommend this agent to my family and friends.
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First Viking Cruise
Reviewed By Bills Fan - Florence SC | Traveled to Switzerland | Europe
In booking our first Viking cruise, Lisa provided exemplary service. She guided us through the unknowns, provided sound advice, and was quick to respond to our questions. We will absolutely use her again.
✓ I would recommend this agent to my family and friends.
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She pulled the rabbit out of the hat-Again!
Reviewed By Karyn Stone - Brookings, Oregon | Traveled to World Cruise | Other
I honestly don't know how she does it. Just when I think our travel plans are too complicated or can't be resolved, she manages to find a solution. Lisa has traveled a lot and understands the frustrations of managing everything from packing to a complex itinerary. We are loyal Viking Cruise ship customers, and much of it is because of Lisa. She is incredibly knowledgeable, patient, responsive, and persistent. She pays attention to details, and that can make such a huge difference when traveling. Thanks to her advice, she has prevented us from making mistakes that otherwise would have cost us time, money, and unnecessary stress. Having a travel agent you can trust and who makes herself available is priceless. I highly recommend calling her so you can find out for yourself.
✓ I would recommend this agent to my family and friends.
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Travel Made Easy
Reviewed By War Eagle 77 - Ft.Worth, Texas | Traveled to Venice | Italy | Europe
I would like to recommend Lisa Billone as a travel advisor. I have personally been working with Lisa for over 3 years. Lisa has been pivotal in organizing multiple travel experiences for my family. Lisa is knowledgeable and personable. She is very well traveled and offers first hand travel experience advice. Lisa is easy to contact which makes communication seamless.
For our trips she handled all the paperwork, arranged payments, and contacted Viking on our behalf with any questions we had. Lisa stayed in touch with us about deadlines,flight itineraries and updates from Viking. We trust her with all our travel needs.
✓ I would recommend this agent to my family and friends.
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Dedication, follow-through and kindness
Reviewed By Lovebeingatsea - Tucson, AZ | Traveled to Adriatic Sea | At Sea | At Sea
Lisa is the ultimate professional for travel. We have more cruises booked through 2028 and Lisa is always our first call. She is terrific! We highly recommend her!
✓ I would recommend this agent to my family and friends.
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Wonderful resource for great trip planning!
Reviewed By Rosemary - Andover MA | Traveled to Athens | Greece | Europe
I have been working with Lisa Billone for several years to plan cruise vacations for my husband and me. Lisa is professional, attentive, friendly, and extremely knowledgeable. She genuinely loves to travel and shares not only her wealth of experience, but also her enthusiasm and passion for creating memorable trips.
Lisa works diligently before each trip to make sure everything goes smoothly, and she is always eager to hear about our experiences so she can continue to provide excellent, personalized service. Lisa is a trusted advisor, and I highly recommend her to anyone looking for a knowledgeable and dedicated travel professional.
✓ I would recommend this agent to my family and friends.
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Consistently good trips...
Reviewed By 1978jayhawk - Topeka, KS | Traveled to Paris | France | Europe
We have used Lisa repeatedly for ocean and river cruises (Viking and Regent). She does an outstanding job in giving us any and all information we need and/or request. She always strives to give the best value for the money. She's also traveled many, many places so has always been able to give hints/suggestions regarding the places we've chosen to travel.
✓ I would recommend this agent to my family and friends.
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Wonderful travel agent!
Reviewed By Barb - Bloomington, IN | Traveled to Germany | Europe
Lisa has been a wonderful resource for us! She is very efficient and has an attention for the small details. We've traveled many times on trips Lisa has arranged for us. She's very prompt in replying to our many questions. I'd recommend Lisa for all of your travel needs!
✓ I would recommend this agent to my family and friends.
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Looking forward to this trip
Reviewed By Molly - Downingtown, PA | Traveled to London | England | Europe
Lisa has been knowledgeable, kind and professional. Always ready to answer questions with a warm, quick reply.
✓ I would recommend this agent to my family and friends.
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Many Great Memories
Reviewed By GwEnjoy - Windham,New Hampshire | Traveled to Scandinavia | Europe
Over multiple Viking cruises I found Lisa to be very responsive and knowledgeable regarding any questions or concerns. She has been very proactive for client when finding discounts or promotions that may be available at time of booking. She also takes a much time as necessary to answer all questions you may have.
✓ I would recommend this agent to my family and friends.
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Above and Beyond
Reviewed By Ellen K - Shakopee, MN | Traveled to Asia
Lisa is so dedicated to doing the best for all of her clients! Always goes above and beyond! I can’t say how many times I have called after hours or on the weekends, expecting to get her voicemail, and I get her personally instead. Or if I do leave a message then, she calls me back immediately.
Lisa has notified me when destinations I’ve been interested in have gone on sale. She checks to make sure that I’ve remembered to get the visa’s I need for my destinations. She handles any request with ease and is always positive and enthusiastic about the travel I’ve booked with her. Lisa works diligently to provide the best service to her clients.
✓ I would recommend this agent to my family and friends.
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Viking Expert
Reviewed By Ellen - Londonderry, NH | Traveled to Europe
Over the past few years, we have booked several cruises, both river and ocean with Viking Cruise Lines. Lisa is a Viking expert and has guided us every step of the way. When I call her to book a cruise, she takes the information, asks for our preferences and has the cruise booked within a day or two. Lisa has extensively travelled herself, so is always able to give personal recommendations about places to see, things to do, etc.
She makes European travel easy.
✓ I would recommend this agent to my family and friends.
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Viking River cruise
Reviewed By Debbie - Salem NH | Traveled to Budapest | Hungary | Europe
Working with Lisa was fun and informational. I felt Lisa did all the work in booking and finding any deals to save us money. I’m looking forward to working with her for our next trip.
✓ I would recommend this agent to my family and friends.
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It is such a pleasure to deal with helpful, professional and considerate advisor
Reviewed By REBren - Palm City, FL | Traveled to Japan | East and Southeast Asia
Lisa was such a pleasure to work with. She took great care to answer all of our questions and guide us through the booking process, explaining all of our options and possible advantages. She certainly went above and beyond.
✓ I would recommend this agent to my family and friends.
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Five star service and Care
Reviewed By Liz - Mclean, Virginia | Traveled to Danube | On the River | At Sea
I cannot say enough wonderful things about the service I have received from Lisa over the years. Her passion for helping others plan
their memorable adventure's comes through with each conversation I have had with her. Her enthusiasm is contagious. She shares in your excitement and curiosity about the places on your travel radar. When making a decision she shares her valuable insight offering ideas of what I may also want to include on my travel. She is a good compass and has always given me excellent information. Lisa is very prompt in returning your emails or phone calls. She values each client. She is courteous, thorough and always provides thoughtful options to make the traveling process easy. Lisa is truly outstanding at what she does. I would highly recommend her to anyone for a knowledgeable and attentive travel consultant. She is a pleasure to work with.
✓ I would recommend this agent to my family and friends.
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A travel agent that continues to work for you, not just until she receives her commission.
Reviewed By Travel Dreamer - Burlington, MA | Traveled to Danube | On the River | At Sea
Brains, smarts & tenacity! Lisa worked with us from initial planning until our trip was over. Even after our initial trip was paid for and Lisa received her commission, Lisa continued to monitor deals and was able to reduce our costs. A very nice surprise to receive a notification that our trip was now cheaper. More money to allow us to plan our next trip.
I have referred family and friends to Lisa and they are all pleased with her services.
Quire frankly I can't imagine planning a trip without Lisa's travel knowledge , experience and attention to detail.
✓ I would recommend this agent to my family and friends.
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Outstanding
Reviewed By Susan & Kelly - Cape Cod, MA | Traveled to World Cruise | Other
I am amazed that we have not posted a review for Lisa before. We'll make up for that now! First of all, not all travel advisors are the same. After our first TA retired, it took a bit of time to find Lisa. We thank our lucky stars when we finally connected with her. Lisa is extremely knowledgeable and well-traveled. She shares this with her clients so that they can benefit when planning a trip. My husband has been "planting the seed" for a world cruise for quite awhile. In my mind, this was just never going to happen. Well, in 2027 it is. Why? Lisa! She spent the time with this nervous Nelly to share that this is truly the trip of a lifetime. Lisa connected us with another couple who had experienced a similiar trip a few years back and were going again in 2027. During this booking process and with the numerous questions we have had, Lisa has taken the time to promptly reach out to happily assist. She ALWAYS makes us feel valued. And as others have said, like we are friends. Which I think we are! Recently two couples, who are in their 50's, retired. With our recommendation, they have planned their first trips with Lisa. They are grateful for having her expertise to guide them as they build their memories of a lifetime. We encourage you, travelers, to do the same!
✓ I would recommend this agent to my family and friends.
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A Wonderful Viking Cruise
Reviewed By Jackie - Garnet Valley PA | Traveled to Amsterdam | Netherlands | Europe
Lisa has been my travel agent for almost 3 years I feel very confident knowing that she is taking care of all the details of my trips. She is very helpful, knowledgeable, attentive, and especially it means so much that she returns my calls. Lisa makes my trip planning very easy answering all my questions and constantly sends me reminders about my trips. It is a pleasure to have her helping me and being such a fantastic travel agent
✓ I would recommend this agent to my family and friends.
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A Travel Agent Who Goes Above and Beyond!
Reviewed By Palmetto Wings - Longs, SC | Traveled to Europe
We absolutely love working with Lisa Billone! She is not only friendly and incredibly easy to work with, but she genuinely cares about making sure every trip we plan is special. She has a wealth of knowledge and always shares helpful little tips and tricks that we never think of on our own. She is patient with all of our questions, offers thoughtful and insightful advice, and always makes sure we feel completely prepared before we leave. Lisa has even helped us plan surprise trips for family and friends. Her willingness to go the extra mile throughout the planning process makes our travels so much smoother because we know we have all the details covered before we depart. We truly appreciate the time, personal attention, and care she puts into every trip. We wouldn’t hesitate to recommend Lisa to anyone looking for a travel agent who goes above and beyond. She has become someone we truly trust with our travel plans, and we look forward to working with her on many more adventures!
✓ I would recommend this agent to my family and friends.
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A Travel Professional!
Reviewed By Cape Cod Dave - Ft. Myers, FL | Traveled to Antarctica
We have been working with Lisa for over 3 years, primarily for travel related to longer cruises. We were initially attracted because of an advertised “deal” but have continued to enjoy the relationship with Lisa because of the extraordinary personal service and attention to detail. Nothing seems to slip by if she is involved. Any surprises are always positive. She does an extraordinary job in every area. Others who have switched to Lisa at our suggestion echo her praise as well.
✓ I would recommend this agent to my family and friends.
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The best trip of our lives
Reviewed By Brita McCoy - Birmingham, AL | Traveled to Mediterranean | At Sea | At Sea
The most gorgeous views of iconic cities, wonderful food, entertainment, and the best service from all the Viking personnel! Lisa helped us with all the paper work, the room choice, the best ship for us. She was available to help us make decisions about excursions, restaurant choices on board. She was fabulous. We love her and have recommended to others.
✓ I would recommend this agent to my family and friends.
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Reliable, responsive, knowledgeable
Reviewed By Falconhts - Oregon | Traveled to World Cruise | Other
We’ve been working with Lisa for a few years. She is very knowledgeable about the industry. She has excellent travel connections/relationships enabling her to provide fantastic insights. She is very thorough and quick to respond. A great find!
✓ I would recommend this agent to my family and friends.
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The EXCEPTIONAL Lisa Billone!
Reviewed By Vikingfan2 - Philadelphia, PA | Traveled to Amsterdam | Netherlands | Europe
We met Lisa when we were booking our first Viking river cruise. She walked us step by step through that process for our initial trip and now we are going on our 3rd river cruise in a few months. Whenever I call or email, I feel like I have a longtime friend at the other end. She pays attention to detail, weighs our options with us, and want us to have the best experience possible. Lisa is a brilliant travel advisor and exceptional person.
✓ I would recommend this agent to my family and friends.
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Best travel agent we’ve ever dealt with!
Reviewed By JB - Ijamsville, MD | Traveled to Bruges | Belgium | Europe
Lisa has helped us with our last three of our numerous Viking cruises. She is by far the best we’ve ever had and I would highly recommend her to anyone thinking about cruising with Viking! She is efficient and so helpful in making sure her clients get the very best deals available.
✓ I would recommend this agent to my family and friends.
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Fabulous Cruises
Reviewed By Kathleen - Mankato, MN | Traveled to Europe
From the moment we connected with Lisa, our travel experiences have been so much simpler. She is so quick to respond, always finds the best value and answers to questions.
We have recommended Lisa to several of our friends who have all been equally as pleased with her. She is very professional and you definitely feel comfortable wherever you are traveling knowing if there is a problem she will help.
Definitely recommend Lisa !
✓ I would recommend this agent to my family and friends.
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The best travel agent!
Reviewed By Katlady65 - Castle Rock, Colorado | Traveled to Budapest | Hungary | Europe
We met Lisa at the Denver travel show in 2024 and booked our 30th anniversary cruise with her. My husband and I had an amazing time on the Danube Walz River cruise.
Since then we have been on a second river cruise, one ocean cruise as a couple and in July my friend and I went to Alaska.
My husband and I have two more cruises on the books and my friend whom I went to Alaska with has now booked another cruise.
Lisa is incredibly and knowledgeable. She is always available to answer any questions or concerns and for me personally, when I speak with Lisa, I feel like I’m speaking with a friend. She is so friendly and personable. Honestly, I only want to book any trips with Lisa because of my trust in her.
I recommend Lisa to all my friends and acquaintances who are curious to book a Viking cruise. I know Lisa will take great care of them.
Both my husband and I feel incredibly fortunate to have met Lisa at the travel show and cannot imagine working with any other agent.
✓ I would recommend this agent to my family and friends.
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From Beginning to End
Reviewed By Happy traveler - McCook Nebraska | Traveled to Cappadocia | Turkey | Middle East
Lisa is amazing to work. She is always helpful with ideas and suggestions. Always confident when she helps with airfare on planning stag, as well.as during the actual trip, and know she is only a phone call away if we run into snags. She always looking for ways for us to.save with codes etc. She is always honest, depenable and quick getting back with responses to questions. Highly recommend Lisa!
✓ I would recommend this agent to my family and friends.
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All of our trips have been amazing with Lisa
Reviewed By Margie - Elkhart indiana | Traveled to Cairo | Egypt | Africa
I would and do recommend her to many of my friends. She's extremely knowledgeable and gets us amazing cruise packages. About to start my 8th Viking cruise because of Lisa and have 2 more scheduled. Antarctica 2027 here we come!
✓ I would recommend this agent to my family and friends.
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The most knowledgeable and reliable travel advisor
Reviewed By A True Lisa Fan - Suburban Maryland | Traveled to South Atlantic Ocean | At Sea | At Sea
Having planned and traveled on my own for many retirement years, I thought I was doing a good job until I had a chance encounter with Lisa at a travel show. Lisa is incredibly knowledgeable and helpful when planing new trips and in assisting me when trip issues even on trips I had booked prior to meeting her. I deal with Lisa either by phone (when necessary) or via email (when time permits) and she very responsive and takes the needed time to insure I’m aware of relevant issues and helps me make the best travel decisions. My only regret is that too many travel years passed before learned of her knowledge and customer service expertise.
✓ I would recommend this agent to my family and friends.
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Fantastic travel adviser
Reviewed By Wanderlust - Germantown, Maryland | Traveled to Sydney | Australia | Australia & New Zealand
For quite a few years we booked all of our trips ourselves…then we had the fortune to meet Lisa! She has been an incredible support for us, providing advice, extremely valuable suggestions and support in every step of our journeys. We were about to cancel our most recent trip (Iceland, Greenland and Canada), but Lisa encouraged us to go. The trip was among the best trips we have taken! Her advice is unfailingly on point, and we trust her completely to keep our interests in the forefront. We consider the day we met her our luckiest travel experience!
✓ I would recommend this agent to my family and friends.
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Simply the best!
Reviewed By Lindsay - Salem, South Carolina | Traveled to Corfu | Greece | Europe
Lisa is a travel professional extraordinaire! From the moment I propose a travel idea, Lisa responds quickly sharing her expertise and enthusiasm. She’s handled countless travel experiences for us and there’s no one we trust more to meet our every need. We’re so thankful for Lisa and all that she brings before, during, and after our travels. I’ll say it again, she’s simply the best!
✓ I would recommend this agent to my family and friends.
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She's unreal!
Reviewed By don - california | Traveled to Athens | Greece | Europe
I don't know what I did before I hooked up with Lisa. Since then I have had to do little for any of the trips we've taken (and we've covered a lot of ground). She is incredibly efficient and on top of every detail that I need to know about my trips (esp. payment deadlines!!) so I'm always at ease with her at the wheel. And I feel guilty for sending her msgs or calling when I know it's "past" her work time (technically) --- she's east coast and I'm west--because she always replies!!! in real time. Sometimes what I ask could be taken care of like after the weekend, but she doesn't wait. She's the best, can't think of anyone I've ever had that possessed the level of concern and responsibility that she's shown me. I've found 'gold' don't need to go anywhere else.
✓ I would recommend this agent to my family and friends.
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Fantastic
Reviewed By Never Disappoints - CA | Traveled to Reykjavik | Iceland | Europe
Prior to meeting Lisa I booked all my vacations either myself or through USAA. I “stumbled” upon Lisa while viewing a Viking group on FB and was very impressed with her knowledge and advice she was giving. I immediately reached out to her with regard to a current booking I had through USAA and she was able to find me additional promotions and better pricing so I turned the reservation over to her and the rest is history. She’s been fantastic.
✓ I would recommend this agent to my family and friends.
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Lisa is Viking
Reviewed By Dr. M&M - Blacksbureg, VA | Traveled to Abano Terme | Italy | Europe
Lisa been our agent for several years now. We booked 8 cruises with her, became devoted Viking travelers thanks to her. Her professionalism goes above and beyond advice on travel, she also works with airlines to get us better flights and schedules. Thanks to Lisa we are aware of best prices and best time to travel. Have recommended her to friends and family numerous times.
✓ I would recommend this agent to my family and friends.
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Amazing Unparalleled Service!!
Reviewed By Susan - McAllen, Texas | Traveled to Italy | Europe
I have had the good fortune to work with Lisa for the last 3 years. I have always been extremely impressed with her knowledge, work ethic and attention to detail and to individual customer service!! I completed an Ocean and a River cruise and currently have 4 cruises booked using her services and will never cruise without her guidance. I have referred several friends to her and encourage anyone considering a cruise to contact her and utilize her expertise!!
✓ I would recommend this agent to my family and friends.
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Great Agent
Reviewed By michelle - salem nh | Traveled to Europe
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✓ I would recommend this agent to my family and friends.
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