Kathryn Villafane
Kathryn Villafane
Europe, Viking Cruise & Caribbean Travel Expert
Imagine that you're at an airport ready to enjoy that amazing dream vacation that you and I have carefully planned together when an announcement is made -- your flight has been canceled. Suddenly, your dream vacation has taken what appears to be a nightmarish turn. Don't panic! Instead, you'll know to contact my agency, and I'll calmly help you work through the canceled flight maze, to make sure that I can find you a new flight. And, if necessary, we will also reach out to your resort and transfers to let them know that you might be delayed.
You see, providing the best customer service possible is extremely important to me. So I will be there for you before, during and after your trip. I'll start by learning what your vision is for your trip. For example, are you searching for an active or relaxing trip? Do you want to splurge on luxury accommodations or on exciting excursions or both? I'll then customize an itinerary that will tick all the boxes.
But my customer service won't end after I book your trip. I will also be available to answer any questions and to address any needs that should arise before and during your trip. And I will even file your trip insurance claims if, say, you lose a day of your vacation because of weather conditions.
One of the reasons I'm able to provide such excellent customer service is because I've owned my own travel agency since 2001. So I have had many years of dealing with travel gremlins under my belt. I am also well traveled and I enjoy sharing the information I've learned during my journeys with my customers. Some of the destinations I have visited include but are not limited to:
- Hawaii
- Cancun and the Riviera Maya
- Punta Cana
- Ireland, Scotland and England
- Spain
- France, Germany, Czech Republic and Hungary
As you can probably tell, I love traveling in Europe. The architecture and the food are amazing and there are just so many historic sites to take in. I also enjoy booking my clients on Viking cruises as well as Hawaiian, Caribbean and Mexican vacations.
I would love to plan your next getaway for you, so please contact me. You can be assured that I will always work extremely hard on your behalf to turn your dreams into an amazing vacation.
Areas of expertise
Certificates & Awards
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